Samsung printer error #04-002

samsung printer error #04-002

If error persists, replace the fuser. 6. If error persists, replace the SMPS/ HVPS board. Error #04-002 Turn off then on LSU error has occurred 1. Turn off then on.Error: #04-002. Turn off then on. Laser beam. How to enter service mode - Samsung SCX-4600 Samsung SCX4632 Laser Printer – Error Codes and details In service (tech) mode, the technician.

Sorry, not: Samsung printer error #04-002

Start /wait errorlevel
Samsung printer error #04-002
COMMAND LINE OPTION SYNTAX ERROR
Error functions vbscript

Samsung printer error #04-002 - really. was

Service Repair Manuals of Samsung Scx 6545N Printer is a handbook published by Samsung manufacturer or a specialized publishing company that contains instructions and specifications for the maintenance, repair, and how to fix all error of a specific Samsung Scx 6545N Printer. It may include Exploded Views, Parts List, System Diagram, Disassembly and Reassembly, Alignment, Troubleshooting guides.

  1. Manual Reset Samsung Scx 4600.doc 1
  2. Samsung Scx 4521f Manual Download

Service Repair Manuals of Samsung Scx 6545N Printer is often used for the Service Center of Samsung. How-to-fix-errors-samsung-scx-6545n Error messages in Service Repair Manual Samsung Scx 6545N:Side/Main Door is open. Close it.DC motor does not operate: #00-000.Did not supply enough toner.

Please open/close door.Exit door of scanner is open.Fax memory is almost full. Print or remove received fax job.Fax unit error: #10-002. Please turn off then on.Fuser error: #02-001. Please turn off then on.Fuser error: #02-002. Please turn off then on.Fuser unit is not installed correctly.

Manual Reset Samsung Scx 4600.doc

Install it.Hard disk drive error:#10-003. Please turn Off then On.Imaging unit error: #06-01316. Please turn off then on.Imaging unit is not installed.

Manual Reset Samsung Scx 4600.doc 1

Install it.Imaging unit is worn. Replace with new one.LSU error: #04-000. Please turn off then on.LSU error: #04-001. Please turn off then on.LSU error: #04-002.

Samsung Scx 4521f Manual Download

Please turn off then on.Memory failure: #10-001. Please turn off then on.Motor does not operate:#03-006. Please turn off then on.Network cable is disconnected. Check it.Original paper does not feed in scanner.Original paper is too long for scanner.

Tech Mode [Service Mode] – EDC Mode – Firmware upgrade – Error Messages and details – How to remove the document jam - Samsung Laser printers SCX4600 – SCX4632

In service (tech) mode, the technician can check the machine and perform various test to isolate the cause of a malfunction. While in Tech mode, the machine still performs all normal operations.

To enter the Tech Mode

To enter the Tech Mode, press the buttons as following

4 in 1 Model: “ Menu > # > 1 > 9 > 3 > 4 > Menu ” [SCX-4623 series]

3 in 1 Model: “Menu > ID Copy > Left > Right > Menu > Back” [SCX-4600 series]

And the LCD briefly displays ‘Tech Mode’, the machine has entered service tech mode.
After entering the tech mode, select the item you want by using a button on control panel.

Data Setup

Send Level
You can set the level of the transmission signal. Typically, the Tx level should be under -12 dBm.
Caution : The Send Fax Level is set at the best condition from factory. Never change settings arbitrarily.

DTMF Level
This is a setting value of the High level tone and low level tone at DTMF mode. (Not dial mode)

Pause Time
It shows the delay time when receiving the pause input at auto dial.

Dial Mode
This function can choose dial method.
*Default : Dial (Dial/Pulse).

Modem Speed
You can set the maximum modem speed. However, outbound communication is switched automatically to match the standard of the receiving fax. Therefore, when communicating with a lower speed modem, the outbound communication speed will be set to low. This will allow for better transmission/reception by the receiving fax. It is best set 33.6Kbps as default setting.

Error Rate
When the error rate is about exceed the set value, the Baud rate automatically adjusts to 2400 bps. This ensures that the error rate remains below the set value. You can select the rate between 5% and 10%.

Clear All Memory
The function resets the system to factory default settings. This function is used to reset the system to the initial value when the product was functioning normally. All the values are returned to the default values, and all the information, which was set by the user, will be erased.
NOTE: Always perform a memory clear after replacing the main board. Otherwise, the system may not operate properly.

Toner Low Level

The function is to set up the time to inform toner low status. This function can provide user convenience for replacing the toner cartridge.

Clear Count

This function resets Total Page Count, Flatbed Scan Count, ADF Scan Count.

Engine Footer

This function is for monitoring the engine status. If you perform this function, at printing, the setting value for engine is shown on the bottom of the printed page.

Machine Test

Switch Test

Use this feature to test all keys on the operation control panel. The result is displayed on the LCD window each time you press a key.

Test Param Set (Handset Model only)

You can set the parameter for handset standard.

Caution: The parameter value is set at the best condition in the shipment from factory.

Modem Test
Use this feature to hear various transmission signals to the telephone line from the modem and to check the modem. If no transmission signal sound is heard, it means the modem portion of the main board has malfunctioned.

Dram Test
Use this feature to test the machine’s DRAM. The result appears in the LCD display. If all memory is working normally, the LCD shows << O K >>ROM TEST
Use this feature to test the machine’s ROM. The result and the software version appear in the LCD display.
• FLASH VER : 1.00 V
• ENGINE VER :1.00V

Shading Test
This function is to get the optimum scan quality out of the CCD(Charge Coupled Device).
If the copy image quality is poor, perform this function to check the condition of the CCD unit.

Restart Machine
You can reboot the machine by using a key without mechanically rebooting.

Report

Configuration Report

This report shows the status of the user-selectable options. You may print this list to confirm your changes after changing settings.

Supplies Information Report

This report shows the status of toner cartridge. This report includes toner remaining, average area coverage, installed date etc.

EDC Mode

The EDC Mode is used to independently control and test each sensor and driver component, so as to more easily service the printer.

Method to enter

After turn on the system power, check the “Ready” message on the LCD.

2. To enter the EDC Mode, Push the buttons outlined below in the order outlined.
“Menu > Stop > Left arrow > Back > OK > Right arrow”

3. The message “COMPONENT TEST Press Menu Key” display on the LCD.

4. To get out [EXIT] of the EDC Mode, Press the “Stop” key.

EDC Mode Menu

Cover Status

Front Cover:  When the front cover opened, “Open” message display LCD. If the front cover closed, “Closed” message display LCD.

Sensor Status

0. Regi/Feed/Exit Sensor:

 Manually open and close the actuator of the sensor [Regi, Feed, and/or Exit Sensor] you wish to check, the message “Without Paper” and “With Paper” message will be displayed.

1. Empty:

 Manually open and close the actuator of the Empty Sensor, the message “Present” and “Empty” message will be displayed.

2. Motor Test

Main Mtr Nor:  If “OK” key is pushed after “ON” displayed, motor will be run. Main motor will auto - stop after 60 seconds and ”OFF” message will be displayed.

Slow:  If “OK” key is pushed after “ON” displayed, motor will be slowly run.  Main motor will auto - stop after 60 seconds and ”OFF” message will be displayed.

3. Fan Test

Fuser Fan:  If “OK” key is pushed after “ON” displayed, fan will be run. Fuser fan will auto - stop after 10 seconds and ”OFF” message will be displayed.

4. Clutch Test

Pick up Clutch:   When “OK” key is pushed after ”ON” message displayed, clutch turns on.  Pick up Clutch will be turn off after 3 seconds and ”OFF” message will be displayed.

Regi Clutch:   When “OK” key is pushed after ”ON” message displayed, clutch turns on.  Regi Clutch will be turn off after 3 seconds and ”OFF” message will be displayed.

5. Fuser Ctrl

Temp Control:  Fuser on and off. “ON” is selected, fuser will be active and display the fuser temperature [XXX] but “OFF” is selected, fuser will be stop.

Fuser Temp:  Fuser temperature displayed on LCD (example: [170] )

6. LSU Control

LD Power:  When “OK” key is pushed after ”ON” message displayed, ”OFF” message will be displayed after 10 seconds
LSU Motor:  If “OK” key is pushed after “ON” displayed, motor will be run. LSU motor will auto - stop after 10 seconds and ”OFF” message will be displayed.
LSU Ready:  If “OK” key is pushed after “ON” displayed, motor will be run. ”1” message will be displayed.
Hsync:  If “OK” key is pushed after “ON” displayed, motor will be run. ”1” message will be displayed.

7. DEV Control

THV (+):  If “OK” key is pushed after “ON” displayed, THV (+) will be turned on.
THV (-):  If “OK” key is pushed after “ON” displayed, THV (-) will be turned on.
Dev Bias:  If “OK” key is pushed after “ON” displayed, Dev Bias will be turned on.
MHV Bias:  If “OK” key is pushed after “ON” displayed, MHV Bias will be turned on.

ACRONYMS AND Explanation

DEV – Developing High Voltage

EDC – Embedded Diagnostic Control

F/W – Firmware

HVPS – High Voltage Power Supply

H/W – Hardware

LD – Laser Diode

LSU – Laser Scanning Unit

MHV – Main High Voltage (Charge Voltage)

OPC – Optical Photo Conductor

SCF – Second Cassette Feeder

THV – Transfer High Voltage

Firmware Upgrade

USB and Network port are used to update the firmware.

Network applications (SWAS, SWS) can be used to update the firmware.

Normal Update

Send ROM file via USB, network port in Ready state.  It will automatically update and reset.

Special Mode Update

1. Power On While Pressing “Stop / Clear” Button.

- It displays download mode message.

2. Send ROM file via USB.

3. It will automatically update and reset.

* You can refer to the F/W Version Info. by pressing “ Menu > # > 1 > 9 > 3 > # ”

* If the machine is still not fyou cannot necessary you should perform factory clearing

“ Menu > # > 1 > 9 > 3 > Start ” (SCX-4623series)

“ Menu > ID Copy > Left > Right > Menu > Start ” (SCX-4600series) after updating Rom file.

Note : All of count values and data saved in MFP will be cleared.

Defective Images and reasons

If an image defects appears at regular intervals on the printed-paper, it is due to a faulty or damaged roller.
Refer below and check the condition of the appropriate roller.

Faulty Toner Cartridge

OPC Drum:  75.6mm:  White and Black Spots
Developing Roller:   35mm:   White spot, Horizontal black band
Charging Roller:   37.5mm:   Black Spot and line and periodic band
Supply Roller:   49mm:   Periodic Band by little difference of density.

Faulty transfer roller

Transfer Roller:  47mm:   Ghost, Damaged image by abnormal transfer roller.

Faulty pressure roller

Pressure Roller:  75.4mm:   Background.

Faulty fuser roller

Fusing Roller:  77.5mm:   Black spot and image ghost.

Error Messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, as is necessary.

Checking display messages

If a message is not in the table, reboot the power and try the printing job again.
Some messages may not appear in the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[color] indicates the color of toner or imaging unit.

 [COMM. Error]:   The machine has a communication problem.

Ask the sender to try again.

[Incompatible]:  The machine has received a fax which is registered as a junk fax.

The received fax data will be deleted. Reconfirm junk fax setup.

[Line Error]:  Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line.

Try again. If the problem persists, wait an hour or so for the line to clear and try again. Or, turn the ECM mode on.

[No Answer]:  The receiving fax machine has not answered after several redial attempts.

Try again. Make sure that the receiving machine is operational and has paper.

[Stop Pressed]:  Stop/Clear has been pressed during an operation.

Try again.

ADF COVER OPEN ERROR

The ADF cover is opened. Close the ADF cover.

BOOTP problem Auto IP Run

The IP address assignment is failed.  This happens, when Auto IP for BOOTP is set in SyncThru Web Service.

Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address.

BOOTP problem Reconfigure DHCP

The IP address assignment is failed.  This happens, when Auto IP for BOOTP is not set in SyncThru Web Service.

Change the IP address assignment method to DHCP or Static. If you do not change this option, the BOOTP server continually asks to assign the IP Address.

DHCP problem Reconfigure BOOTP

The IP address assignment is failed. This happens, when Auto IP for DHCP is set in SyncThru Web Service.

Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address.

DHCP problem: Auto IP Run

The IP address assignment is failed.  This happens, when Auto IP for DHCP is not set in SyncThru Web Service.

Change the IP address assignment method to BOOTP or Static. If you do not change this option, the DHCP server continually asks to assign the IP Address.

Document Jam. Remove Jam

The loaded original has jammed in the ADF.

Open the ADF cover and clear the jam.

How to remove the document jam

Clearing Original Document Jams

When an original jams while passing through the document feeder, a warning message appears on the display screen.

1. Remove any remaining originals from the document feeder.
2. Open the document feeder cover.
3. Gently remove the jammed original from the document feeder.
* If you see no paper in this area, go to step 5.
4. Close the document feeder cover. Reload the originals you removed, if any, in the document feeder.

5. Open the scanner lid

6. Gently remove the original from the feed area by carefully pulling it to the right using both hands.

7. Close the scanner lid. Load the removed pages back into the document feeder.
Note: Ensure the number of originals you place in the ADF does not exceed its tray capacity

Door Open. Close it
The front cover is not securely latched.
1. Close the cover until it locks into place.
2. Enter the EDC mode and check the cover status.

Error #02-000~2  Turn off then on
A fuser error has occurred.

1. Turn the printer off and back on to continue.

2. Reconnect the cable between the fuser and SMPS board.

3. Remove the fuser and re-install it.

4. Check the thermostat. If it is defective, replace it.

5. If error persists, replace the fuser.

6. If error persists, replace the SMPS/HVPS board.

Error #04-002 Turn off then on
LSU error has occurred

1. Enter the EDC mode. [instructions to enter EDC mode given above]
2. Execute the LSU test.
3. If the LSU does not operate, replace it.

Install Toner Install it
The toner cartridge is installed improperly, or not installed.
Reinstall the toner cartridge two or three times to confirm it is seated properly. If the problem persists, the toner cartridge is not being detected.

Memory Full Remove Job

The memory is full.

Press the left/right arrow to highlight Cancel or Start, then press OK. If you select Cancel , the machine stops the fax job. If you select Start, the machine only sends scanned documents of the fax job.

Network Problem: IP Conflict
The IP address is used elsewhere.

Check the IP address or obtain a new IP address.

Not Compatible Toner cartridge
The indicated toner cartridge is not suitable for your machine.
Install the corresponding toner cartridge with a Samsung-genuine cartridge.

Output bin Full Remove paper
The output tray is full.
Or the sensor is not facing down.
Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down.

Paper Empty in Tray1
There is no paper in the indicated tray.

1. Load paper in the tray.
2. If the message does not clear, enter the EDC mode and check the empty sensor. Replace empty sensor if defective.

Paper Jam in exit area
Special print media has jammed in the paper exit area.
Clear the jam.
2. If the message does not clear, enter the EDC mode and check the exit sensor. Replace exit sensor.

Paper Jam in MP Tray
Paper has jammed in the manual tray area.
 1. Clear the jam.
2. If the message does not clear, check the following.
- If pick up roller does not rotate and paper does not feed, check the pick up clutch.
3. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber.
4. Check the feed sensor in EDC mode. If it is defective, replace it.

Paper Jam in Tray1
Paper has jammed in the tray1 area.

1. Clear the jam.
2. If the message does not clear, check the following.
- If pick up roller does not rotate and paper does not feed, check the pick up clutch.
3. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber.
4. Check the feed sensor in EDC mode. If it is defective, replace it.

Paper Jam inside machine
Paper has jammed inside the machine.
1. Clear the jam.
2. If the message does not clear, check the feed sensor or exit sensor.  Replace the defective sensor.

Prepare new cartridge
Small amount of toner is left in the indicated cartridge. The cartridge is getting low on toner.
Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner.

Replace new cartridge
The cartridge is almost empty.

Replace the toner cartridge for the best print quality when this message appears.

Replace Toner

The cartridge is out of toner. Replace the toner cartridge with a Samsung-genuine toner cartridge.
Self Diagnostics Please wait
The engine in your printer is checking some problems detected.  Please wait a few minutes.
Sleeping...The machine is in the power save mode.
When data is received, it switches to on-line automatically.
Too many Faxes Remove Job
Too many faxes are received. Remove received fax.

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    4.2.2 Error Message and Troubleshooting

    Messages appear on the Smart Panel program window or on the control panel to indicate machine status or

    errors. Refer to the tables below to correct the problem.

    Error Code Error Message Troubleshooting Page

    01-000 Door Open/Check Transfer Belt 21 page

    01-004 Paper J am in MP Tray 22 page

    01-005 Paper J am in Tray1 23 page

    01-006, 01-018 Paper J am in tray2 24 page

    01-009 Paper J am inside machine 25 page

    01-010 Paper J am in exit area 26 page

    01-014 Paper J am bottom of duplex 27 page01-017 Output bin Full Remove paper 28 page

    02-000 Error #02-000. Turn off then on 29 page

    02-001, 02-006 Error #02-001/02-006. Turn off then on 30 page

    02-002 Error #02-002. Turn off then on 31 page

    02-005 Error #02-005. Turn off then on 31 page

    03-007 Error #03-007. Turn off then on 32 page

    03-008 Error #03-008. Turn off then on 32 page

    03-009 Error #03-009. Turn off then on 32 page

    03-015 Error #03-015. Turn off then on 33 page

    04-001 Error #04-001. Turn off then on 34 page

    04-002 Error #04-002. Turn off then on 34 page

    06/25/26/27-006 Error #06/25/26/27-006 [XXX] toner [XXX] : color 35 page

    06/25/26/27-007 Error #06/25/26/27-007 [XXX] toner [XXX] : color 35 page

    06/25/26/27-020 Error #06/25/26/27-020 [XXX] toner [XXX] : color 35 page

    12-000 Load [Letter] in Tray1 36 page

    12-001 Load [Letter] in Tray2 36 page

    12-004 Load [Letter] in MP 37 page

    21-002 Paper Empty in Tray1 38 page

    21-003 Pulled Out Tray1 Cassette 39 page

    21-010 Paper Empty in MP Tray 40 page

    21-018 Paper Empty in Tray2 41 page

    21-019 Pulled Out Tray2 Cassette 42 page

    28-001 Not installed Transfer belt 43 page

    28-002 Not Compatible Transfer belt 44 page

    28-004 Replace new Fuser unit 44 page

    28-005 Not Installed Fuser unit 44 page

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    01-000 Door Open/Check

    Transfer Belt

    The front cover or the top cover is not securely latched or the transfer belt is not installed.

    1. Harness is defective, Connector is not connected properly.

    2. Sensor is defective.

    1. Close the front cover or top cover perfectly.

    2. If the PTB is not installed, install it.

    3. Check the cover switch harness between Main PBA and HVPS.

    4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.

    5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

    CN27 Connector

    24V1 No. 2,4,6,8 Pin

    24V enable No. 24 Pin

    Cover Switch

    Connector

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    01-004 Paper J am in MP tray

    At printing, the paper from the MP tray has not reached to the feed sensor within a programmed period of time after

    pick up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Remove the jammed paper in MP tray.

    2. Check the MP empty sensor of the Cassette. If it is defective, replace it.

    3. If the pick up roller does not rotate, replace the pick up solenoid.

    4. Check the feed sensor by using EDC mode after feed a paper from Cassette. Reconnect the harness. If the

    problem persists, replace the defective part.

    * Actuator-Feed (JC66-02294A)

    * Photo-Interrupter (0604-001095)

    Flat

    6p Feed/Tray

    em t

    7p MP empty/MP

    solenoid

    Pickup

    Solenoid

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    01-005 Paper jam in tray 1

    At printing, the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick

    up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Take out the cassette and remove the jammed paper.

    2. Check if the Guide-adjust is adjusted for paper accurately.

    3. Check the separator pad of the cassette. If it become loose or life has expired, replace it.

    * MEA-HOLDER PAD SHEET (JC97-03077A)

    UP(J C33-00022A). If it is defective, replace it.

    5. If the pick up roller rotates but the paper is not feeding, replace the Feed motor (JC31-00112A).

    6. Reconnect connector of CN4,5,9 on HVPS.

    8. Check if the life of pick up roller(JC90-00932A) has expired. If so, replace it.

    After replacing the pick up roller, enter the tech mode and reset the count of the pick up roller.

    9. Check Actuator-Feed. If it does not work correctly, check the feed-sensor.

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    01-006

    01-018

    Paper jam in tray 2

    At printing, the paper from the tray2 has not reached to a feed sensor within a programmed period of time after pick

    up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Take out the 2nd cassette and remove the jammed paper.

    2. If the pick up roller does not rotate, check the Gear Pick up(J C97-03228A). If it is defective, replace it.

    3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(J C97-03270A).

    4. Reconnect the CN9 connector on Main PBA.

    5. Check the sensor and connector in SCF.

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    01-009 Paper jam inside of machine

    Paper jam inside of machine

    2. At printing, the paper is detecting at Regi sensor or Feed sensor continually.

    3. At printing, the paper is not detected at exit sensor within a regular time.

    1. Feed sensor or Regi Sensor is defective.

    2. Exit sensor is defective.

    3. Feed Clutch is defective.4. Regi Clutch is defective.

    1. Check the Spring tension of the Regi. roller and Regi shaft. If the spring is defective, replace it.

    2. Replace the actuator fuser and exit sensor.

    4. Check the OPC motor working. / OPC lock.

    5. Check PTB working condition, if PTB-Belt is torn.

    empty

    Flat Cable

    empty

    Flat Cable

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    01-010 Paper jam in exit area

    Paper jam in exit area

    - If there is no jammed paper but error has occurred at warm-up, exit sensor is defective.

    1. If the actuator fuser sensing part has some problems, replace the actuator fuser and exit sensor.

    Flat CableFlat Cable

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    01-014 Paper jam at the bottom of duplex path

    2. At Printing, Duplex sensor is not off within a programmed period of time after paper moves into duplex path.

    1. Check the Duplex Ready Sensor Harness and Connector.

    2. Check if the UI message is changed by the Duplex Ready Sensor operation.

    3. Check the duplex ready sensor.

    1. Open the Front Cover and separate the PTB unit. Remove the Jammed paper.

    defective, replace it.

    3. Check if exit actuators replace time is not accuracy. If so, check if the spring of exit actuator exists or not.

    4. Check if exit motor reverses when the paper needs to reload to the printer.

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    01-017 Output bin Full.

    Remove paper

    The out-bin full sensor is on for 600ms.

    1. Check the Out-Bin Full Sensor Harness and Connector.

    2. Check if the UI message is changed by the Out-Bin Full Sensor operation.

    3. Check the Out-Bin Full Sensor.

    1. Clear the paper on exit tray.

    2. Reconnect the CN3 connector on Main-PBA.

    3. Replace the Actuator-Stacker and Actuator-OutFull.

    * Actuator-Stacker (J C66-02065A)

    * Actuator-Outfull (J C66-02064A)

    * Photo-Interrupter (0604-001095)

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    02-000 Error :#02-000 Please turn off then on.

    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.

    1. Turn off the power. And turn on the power.

    2. If the problem persists, replace the fuser unit.

    3. If the problem persists after replacing the fuser unit, reconnect the CN35 connector on Main-PBA.

    4. If the problem persists, replace the Main-PBA.

    CN35 ThermistorCN35 Thermistor

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    02-001

    02-006

    Error :#02-001 Please turn off then on.

    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.

    1. Turn off



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    Samsung SCX6545N model and fix error codes list

    Samsung SCX6545N model and fix error codes list

    – Compatible Printer model: Samsung SCX6545N
    – Samsung SCX6545N Error Codes with quick guides:

    • Code: –
    • Display: [Side/Main] Door is open. Close it
    • Description: The side door or main door is open.
    • Troubleshooting Guides: 1. Open and close the door. If the message is not disappeared, check the below steps. 2. Check that the door switch is pushed. 3. Check that the Ui message is chaged by door switch action. 4. Check the door switch signal on EDC mode.
    • Code: –
    • Display: Did not supply enough toner. Please open/close door
    • Description: Not supplied toner to the imaging unit.
    • Troubleshooting Guides: 1. Check the Toner supply Motor is driving 2. Check the toner supply shutter is working out properly. 3. Check the toner supply entrance is closed. 4. Check the Toner supply pipe is closed. 5. Check the T/C sensor 6. Check TC sensor ADC of the Engine B/D
    • Code: –
    • Display: Exit door of scanner is open
    • Description: DADA exit door is open
    • Troubleshooting Guides: Close the DADF door.
    • Code: –
    • Display: Fax memory is almost full. Print or remove received fax job.
    • Description: There is no more available fax memory. No more fax data can be received.
    • Troubleshooting Guides: Delete the received fax data in the memory to secure memory.
    • Code: –
    • Display: Fuser unit is not installed correctly. Install it.
    • Description: The fuser unit is not installed or correctly
    • Troubleshooting Guides: Install the fuser unit.
    • Code: –
    • Display: Imaging unit is not installed. Install it
    • Description: The imaging unit is not tinstalled, or the CRUM in the cartridge is not connected.
    • Troubleshooting Guides: Replace the imaging unit.
    • Code: –
    • Display: Imaging unit is worn. Replace with new one
    • Description: The imaging unit is at the end of its life.
    • Troubleshooting Guides: Replace the imaging unit.
    • Code: –
    • Display: Network cable is disconnected. Check it
    • Description: Network cable is disconnected
    • Troubleshooting Guides: Re-connect the Network cable. If the problem persists, replace it.
    • Code: –
    • Display: Original paper does not feed in scanner
    • Description: The lead edge of the document failed to actuate the scan sensor within the correct time after actuating the registration sensor.
    • Troubleshooting Guides: Remove the jammed paper in DADF
    • Code: –
    • Display: Original paper is too long for scanner. Check size
    • Description: Oversized document or doublefeeding of originals.
    • Troubleshooting Guides: Use the proper paper.
    • Code: –
    • Display: Original paper jam in front of scanner duplex path
    • Description: Paper has jammed during duplex printing in the DADF.
    • Troubleshooting Guides: Remove the jammed paper in DADF
    • Code: –
    • Display: Original paper jam in front of scanner
    • Description: The originals are jammed in DADF
    • Troubleshooting Guides: Remove the jammed paper in DADF

    Samsung SCX6545N error code and quick guides

    Solve Samsung SCX6545N Error codes

    • Code: –
    • Display: Original paper jam inside of scanner duplex path
    • Description: 1. The lead edge of the document failed to actuate the reverse stack sensor within the correct time after actuating the gate sensor. 2. The edge of the document failed to actuate the reverse stack sensor.
    • Troubleshooting Guides: Open the DADF cover and remove the jammmed paper
    • Code: –
    • Display: Original paper jam inside of scanner
    • Description: The lead edge of the document failed to actuate the gate sensor within the correct time after actuating the scan sensor. When the machine is on, jammed paper is detected in the DADF.
    • Troubleshooting Guides: Remove the jammed paper in DADF
    • Code: –
    • Display: Original paper jam inside of scanner
    • Description: After power on and initializing, the original is sensed by DADF inner sensor(Regi, Scan, Gate, Duplex, Reverse Stack)
    • Troubleshooting Guides: Open the DADF cover and remove the jammmed paper
    • Code: –
    • Display: Original paper jam while reversing paper in scanner
    • Description: The lead edge of the document failed to actuate the duplex sensor within the correct time when the document was fed the wrong way.
    • Troubleshooting Guides: Remove the jammed paper in DADF
    • Code: –
    • Display: Paper Jam at the bottom of duplex path
    • Description: Paper has jammed during duplex printing.
    • Troubleshooting Guides: 1. Open the side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the duplex sensor. (Component Test)
    • Code: –
    • Display: Paper Jam at the top of duplex path
    • Description: Paper has jammed during duplex printing.
    • Troubleshooting Guides: 1. Open the side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the duplex sensor. (Component Test)
    • Code: –
    • Display: Paper Jam in exit area
    • Description: Paper has jammed in the fuser area.
    • Troubleshooting Guides: 1. Open the Side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the Exit sensor. (Component Test ->Sensor Read -> Ex value)
    • Code: –
    • Display: Paper Jam in MP tray
    • Description: Paper misfed from multi-purpose tray
    • Troubleshooting Guides: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
    • Code: –
    • Display: Paper Jam in tray1
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
    • Code: –
    • Display: Paper Jam in tray2 or Paper Jam in tray2(HCF)
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. Open the side door and Tray2 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.
    • Code: –
    • Display: Paper Jam in tray2 or Paper Jam in tray2(HCF)
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. Open the side door and Tray2 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.
    • Code: –
    • Display: Paper Jam in tray2 or Paper Jam in tray2(HCF).
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
    • Code: –
    • Display: Paper Jam in tray3
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. Open the side door and Tray2/3 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.
    • Code: –
    • Display: Paper Jam in tray3
    • Description: Paper has jammed in the feeding area of the tray.
    • Troubleshooting Guides: 1. Open the side door and Tray2/3 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.
    • Code: –
    • Display: Paper Jam in tray3(HCF)
    • Description: Paper has jammed in the feeding area of the tray
    • Troubleshooting Guides: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.
    • Code: –
    • Display: Paper Jam in tray4
    • Description:
    • Troubleshooting Guides: 1. Open the side door and Tray2/3/4 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.
    • Code: –
    • Display: Paper Jam inside of duplex path
    • Description: Paper has jammed during duplex printing.
    • Troubleshooting Guides: 1. Open the side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the duplex sensor. (Component Test)
    • Code: –
    • Display: Paper Jam inside of machine.
    • Description: Paper has jammed in the registration area
    • Troubleshooting Guides: 1. Open the Side door and remove the jammed paper. 2. If there is not jammed paper but the error is occured, Check the Registration Sensor (Component Test -> Sensor Read -> RG value) 3. If the paper stopped after actuating the Exit sensor, Check the Exit sensor (Component Test -> Sensor Read -> EX value)
    • Code: –
    • Display: Scanner locking switch is locked or another problem occurred.
    • Description: The CCD lock has been locked.
    • Troubleshooting Guides: 1. Unlock the CCD Lock 2. Check the CCDM. Is is moving when scanning. Check the FFC cable. If there is defective, change it. 3. If the problem persists after removing the FFC cable, replace the DADF board. 4. Check the Scan-motor. If there is defective, change it.
    • Code: –
    • Display: Staple cartridge is empty. Replace it.
    • Description: Stapler is run out.
    • Troubleshooting Guides: Order Staple cartridge.
    • Code: –
    • Display: This IP address conflicts with an IP address already in use. Check it
    • Description: The IP address is used in other place elsewhere.
    • Troubleshooting Guides: Check the IP address or obtain a new IP address.
    • Code: –
    • Display: Toner cartridge is not compatible. Check user’s guide
    • Description: The toner cartridge you have installed is not for your machine.
    • Troubleshooting Guides: Replace the toner cartridge.
    • Code: –
    • Display: Toner cartridge is not installed. Install it.
    • Description: The toner cartridge is not installed or the CRUM in the cartridege is not properly connected.
    • Troubleshooting Guides: Check the connection between the CRUM connector of the toner cartridge and Set.
    • Code: –
    • Display: Toner cartridge is worn. Replace with new one
    • Description: The color toner cartridge has run out. The machine stops printing.
    • Troubleshooting Guides: Replace the toner cartridge.
    • Code: –
    • Display: Toner is empty. Replace toner cartridge
    • Description: The lifespan of the color toner cartridge which the arrow indicates is reached.
    • Troubleshooting Guides: Replace the toner cartridge.
    • Code: –
    • Display: Toner is low. Order new toner cartridge
    • Description: Toner Cartridge is almost empty.
    • Troubleshooting Guides: Replace the toner cartridge.
    • Code: –
    • Display: Too much paper in output bin tray. Remove printed paper
    • Description: The printed papers are full on the output tray.
    • Troubleshooting Guides: 1. Remove the paper on outbin tray. 2. Check the Outbin Full Senosr (Component Test -> Sensor Read -> OB value)
    • Code: –
    • Display: Top door of scanner is open
    • Description: 1. DADF door is open during DADF driving. 2. Platen Door is open during DADF driving.
    • Troubleshooting Guides: Close the DADF/Platen door
    • Code: –
    • Display: Top door of scanner is open
    • Description: DADF door is open
    • Troubleshooting Guides: Close the DADF door.
    • Code: –
    • Display: Tray 4 door is open. Close it
    • Description: Tray4 door is open.
    • Troubleshooting Guides: 1. Open and close the door. If the message is not disappeared, check the below steps. 2. Check that the door switch is pushed. 3. Check that the Ui message is chaged by door switch action. 4. Check the door switch signal on EDC mode.
    • Code: –
    • Display: Tray2 door is open. Close it or Tray2(HCF) door is open. Close it
    • Description: Tray2 or Tray2 HCF door is open.
    • Troubleshooting Guides: 1. Open and close the door. If the message is not disappeared, check the below steps. 2. Check that the door switch is pushed. 3. Check that the Ui message is chaged by door switch action. 4. Check the door switch signal on EDC mode.
    • Code: –
    • Display: Tray3 door is open. Close it
    • Description: Tray3 door is open.
    • Troubleshooting Guides: 1. Open and close the door. If the message is not disappeared, check the below steps. 2. Check that the door switch is pushed. 3. Check that the Ui message is chaged by door switch action. 4. Check the door switch signal on EDC mode.
    • Code: 00-000
    • Display: DC motor does not operate: #00-000
    • Description: There is a problem in the control of DC motor unit.
    • Troubleshooting Guides: Turn the machine off and turn it on again. If the problem persists, check the motor by EDC mode.
    • Code: 02-000
    • Display: System error: #02-000. Please turn off then on
    • Description: 1. At warm up, the temperature is less than reference temperature for 20 sec. 2. Abnormal ADC has occurred. 3. ZeroCross Signal detect error has occurred.
    • Troubleshooting Guides: 1. In case of meaning 1, replace the Fuser unit. 2. In case of meaning 3, replace the Engine contol board or Fuser control board or SMPS.
    • Code: 02-001
    • Display: Fuser error: #02-001. Please turn off then on
    • Description: 1. At warm up, the temperature keep up the lower temperature for regular time. 2. In case that the temperature has not reached warm up temperature after warm-up time. 3. At ready, Less than target temperature and for more than 10 sec. 4. At printing, Less than printing Ref. temp and for more than 10 sec.
    • Troubleshooting Guides: 1. Check the Thermostat. If it is defective, replace it. 2. Check the Lamp. If it is defective , replace it. 3. Check the fuser connector. Reconnect it. 4. In case of printer input voltage lower than standard voltage. 5. Check the Thermistor. 6. If the Heat On signal is not occurred from Power supply, replace it.
    • Code: 02-002
    • Display: Fuser error: #02-002. Please turn off then on
    • Description: 1. At warm up, the temperature keep up the lower temperature for regular time. 2. At warm up, after temperature checking time, more than regular temperature and for more 10 sec. 3. At standby or sleep, more than Top temp and for a few minutes. 4. At power save mode, the temperature keep up the constant for regular time.
    • Troubleshooting Guides: Replace Fuser or Fuser control board or Engine controller.
    • Code: 02-003
    • Display: System error: #02-003. Please turn off then on
    • Description: The communication error of the MEGA88 Micom
    • Troubleshooting Guides: 1. Open the side cover and close it. 2. Check the envelope pressing device.
    • Code: 03-006
    • Display: Motor does not operate: #03-006. Please turn off then on
    • Description: After Black OPC BLDC motor is operated, the ready signal is not occurred within 1 sec.
    • Troubleshooting Guides: Take out the toner cartridge and shake it horizontally. And re-install it.
    • Code: 04-000
    • Display: LSU error: #04-000. Please turn off then on
    • Description: LSU motor does not operate.
    • Troubleshooting Guides: After checking the LSU motor rotation noise, check the motor signal.
    • Code: 04-001
    • Display: LSU error: #04-001. Please turn off then on
    • Description: After LD on, the Laser beam detect signal is not occurred or irregular.
    • Troubleshooting Guides: 1. Check the Beam Detecht signal. If there is a BD signal, replace the Main board. If or not, check the LD contol signal. 2. Check the LD Power is normal. 3. If it is normal, check the light receving part.
    • Code: 04-002
    • Display: LSU error: #04-002. Please turn off then on
    • Description: LSU motor does not operate or the drive signal is abnormal.
    • Troubleshooting Guides: After checking the LSU motor rotation noise, check the motor signal.
    • Code: 06-006…06-007
    • Display: Toner cartridge: #06- 006…7. Please turn off then on
    • Description: Toner Cartridge Error
    • Troubleshooting Guides: Replace the toner cartridge.
    • Code: 06-013…06-16
    • Display: Imaging unit error: #06- 013…16. Please turn off then on
    • Description: Imaging unit error
    • Troubleshooting Guides: 1. Check the T/C sensor Harness connection. 2. Check the T/C sensor output wave. 3. Check the Engine B/D TC Sensor ADC
    • Code: 10-001
    • Display: Memory failure: #10-001. Please turn off then on
    • Description: At system booting, the memory is not read.
    • Troubleshooting Guides: Replace the memory
    • Code: 10-002
    • Display: Fax unit error: #10-002. Please turn off then on
    • Description: Fax card is not installed properly.
    • Troubleshooting Guides: 1. Replace the Fax card. 2. If the problem persists, replace the main board.
    • Code: 10-003
    • Display: Hard disk drive error: #10-003. Please turn Off then On
    • Description: Hard disk has some problems.
    • Troubleshooting Guides: 1. Turn off the power. Reconnect the Hard disk. And check the error message after turn on the power. 2. If the problem persists, replace the Hard disk. 3. If the problem persists, replace the main board.
    • Code: 10-004
    • Display: System error: #10-004. Please turn off then on
    • Description: UI error
    • Troubleshooting Guides: 1. check the UI connector. 2. If the problem persists, replace the OPE board. 3. If ther problem persists, replace the maina board.


    – Get more information about Epson XP 15000 troubleshooting, click here

    – Get more error code list with quick guide to fix printer product, click here

    – About get help with reseting Epson inkpad or others, click here

    Samsung printer reset software introduction:

    Notes before resetting Samsung printer:

    – Identify accurate version, serial and crum of Samsung printer.
    – How to get Samsung printer model info: Click Here
    – Before you continue with the reprogramming of the firmware, please make sure that the device is installed on your computer.
    It is very important that under no circumstances should you remove the chip from the cartridge while reprogramming the firmware. After you have succesfully reprogrammed the printer, remove the chip from the cartridge and store it somewhere safely (the chip – a key). In all cartridges which you are going to use in the printer, the chip has to be either removed or sealed. If you have accidently inserted a new cartridge without removing the chip, the device will be blocked. In order to unblock it, you can use the stored chip as a key which help you to unblock the printer.
    – And make sure that any other devices (except mouse and keyboard), which are connected to your computer via USB or LPT ports are disconnected. It’s preferable that the computer is connected to the “UPS” (uninterruptible power source) device, because if during the reprogramming process the electricity source has any interruptions, then the reprogramming will be carried out with an error, which makes the device unable to work.
    – This firmware will be installed directly to your printer. Before opening firmare link make sure that printer is turned on and connected to your computer and printer drivers are installed correctly.
    Be aware that with the reprogramming of the firmware the manufacturer’s warranty goes lost!!

    How To Run Firmware Fix Samsung printer

    1. Connect the printer to the computer and turn it on.
    2. Wait until the printer is ready for work.
    3. Drag and drop *.hd to usbprns2.exe file.

    Run Firmware Fix Samsung SL-M2880FW

    4. The reprogramming process starts automatically.
    5. Wait until the printer reprograms (10-20 minute) and restarts.
    6. After that the reprogramming process is finished, restart the printer.

    Contact us to get support with Samsung SCX6545N Error case

    Telegram: https://t.me/hyperaktiv
    Facebook: https://www.facebook.com/dngnm/
    Or click here to get more ways.

    Filed Under: error code, SamsungTagged With: fix Samsung SCX6545N, Samsung SCX6545N Error, Samsung SCX6545N repair service, Samsung SCX6545N troubleshooting

    Samsung printer error #04-002 - apologise

    Samsung Printer Error Codes

  • Alignment & Troubleshooting

    Service Manual4-23

    Samsung Electronics

    4.2.2 Error Message and Troubleshooting

    Messages appear on the Smart Panel program window or on the control panel to indicate machine status or errors. Refer to the tables below to correct the problem.

    Error Code Error Message Troubleshooting Page

    01-000 Door Open/Check Transfer Belt 21 page

    01-004 Paper Jam in MP Tray 22 page

    01-005 Paper Jam in Tray1 23 page

    01-006, 01-018 Paper Jam in tray2 24 page

    01-009 Paper Jam inside machine 25 page

    01-010 Paper Jam in exit area 26 page

    01-014 Paper Jam bottom of duplex 27 page

    01-017 Output bin Full Remove paper 28 page

    02-000 Error #02-000. Turn off then on 29 page

    02-001, 02-006 Error #02-001/02-006. Turn off then on 30 page

    02-002 Error #02-002. Turn off then on 31 page

    02-005 Error #02-005. Turn off then on 31 page

    03-007 Error #03-007. Turn off then on 32 page

    03-008 Error #03-008. Turn off then on 32 page

    03-009 Error #03-009. Turn off then on 32 page

    03-015 Error #03-015. Turn off then on 33 page

    04-001 Error #04-001. Turn off then on 34 page

    04-002 Error #04-002. Turn off then on 34 page

    06/25/26/27-006 Error #06/25/26/27-006 [XXX] toner [XXX] : color 35 page

    06/25/26/27-007 Error #06/25/26/27-007 [XXX] toner [XXX] : color 35 page

    06/25/26/27-020 Error #06/25/26/27-020 [XXX] toner [XXX] : color 35 page

    12-000 Load [Letter] in Tray1 36 page

    12-001 Load [Letter] in Tray2 36 page

    12-004 Load [Letter] in MP 37 page

    21-002 Paper Empty in Tray1 38 page

    21-003 Pulled Out Tray1 Cassette 39 page

    21-010 Paper Empty in MP Tray 40 page

    21-018 Paper Empty in Tray2 41 page

    21-019 Pulled Out Tray2 Cassette 42 page

    28-001 Not installed Transfer belt 43 page

    28-002 Not Compatible Transfer belt 44 page

    28-004 Replace new Fuser unit 44 page

    28-005 Not Installed Fuser unit 44 page

  • Alignment & Troubleshooting

    Service Manual4-24

    Samsung Electronics

    01-000 Door Open/Check

    Transfer Belt

    The front cover or the top cover is not securely latched or the transfer belt is not installed.

    1. Harness is defective, Connector is not connected properly.

    2. Sensor is defective.

    1. Close the front cover or top cover perfectly.

    2. If the PTB is not installed, install it.

    3. Check the cover switch harness between Main PBA and HVPS.

    4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.

    5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

    CN27 Connector24V1 No. 2,4,6,8 Pin24V enable No. 24 Pin

    Cover SwitchConnector

  • Alignment & Troubleshooting

    Service Manual4-25

    Samsung Electronics

    01-004 Paper Jam in MP tray

    At printing, the paper from the MP tray has not reached to the feed sensor within a programmed period of time after

    pick up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Remove the jammed paper in MP tray.

    2. Check the MP empty sensor of the Cassette. If it is defective, replace it.

    3. If the pick up roller does not rotate, replace the pick up solenoid.

    4. Check the feed sensor by using EDC mode after feed a paper from Cassette. Reconnect the harness. If the

    problem persists, replace the defective part.

    * Actuator-Feed (JC66-02294A)

    * Photo-Interrupter (0604-001095)

    Flat

    6p Feed/Trayempty

    7p MP empty/MPsolenoid

    PickupSolenoid

  • Alignment & Troubleshooting

    Service Manual4-26

    Samsung Electronics

    01-005 Paper jam in tray 1

    At printing, the paper from the tray1 has not reached to a feed sensor within a programmed period of time after pick

    up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Take out the cassette and remove the jammed paper.

    2. Check if the Guide-adjust is adjusted for paper accurately.

    3. Check the separator pad of the cassette. If it become loose or life has expired, replace it.

    * MEA-HOLDER PAD SHEET (JC97-03077A)

    UP(JC33-00022A). If it is defective, replace it.

    5. If the pick up roller rotates but the paper is not feeding, replace the Feed motor (JC31-00112A).

    6. Reconnect connector of CN4,5,9 on HVPS.

    8. Check if the life of pick up roller(JC90-00932A) has expired. If so, replace it.

    After replacing the pick up roller, enter the tech mode and reset the count of the pick up roller.

    9. Check Actuator-Feed. If it does not work correctly, check the feed-sensor.

  • Alignment & Troubleshooting

    Service Manual4-27

    Samsung Electronics

    01-006

    01-018

    Paper jam in tray 2

    At printing, the paper from the tray2 has not reached to a feed sensor within a programmed period of time after pick

    up.

    1. Pickup Clutch does not work.

    2. Pickup roller rubber is worn out.

    3. Feed Sensor is defective.

    1. Take out the 2nd cassette and remove the jammed paper.

    2. If the pick up roller does not rotate, check the Gear Pick up(JC97-03228A). If it is defective, replace it.

    3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(JC97-03270A).

    4. Reconnect the CN9 connector on Main PBA.

    5. Check the sensor and connector in SCF.

  • Alignment & Troubleshooting

    Service Manual4-28

    Samsung Electronics

    01-009 Paper jam inside of machine

    Paper jam inside of machine

    2. At printing, the paper is detecting at Regi sensor or Feed sensor continually.

    3. At printing, the paper is not detected at exit sensor within a regular time.

    1. Feed sensor or Regi Sensor is defective.

    2. Exit sensor is defective.

    3. Feed Clutch is defective.

    4. Regi Clutch is defective.

    1. Check the Spring tension of the Regi. roller and Regi shaft. If the spring is defective, replace it.

    2. Replace the actuator fuser and exit sensor.

    4. Check the OPC motor working. / OPC lock.

    5. Check PTB working condition, if PTB-Belt is torn.

    empty

    Flat Cable

    empty

    Flat Cable

  • Alignment & Troubleshooting

    Service Manual4-29

    Samsung Electronics

    01-010 Paper jam in exit area

    Paper jam in exit area

    - If there is no jammed paper but error has occurred at warm-up, exit sensor is defective.

    1. If the actuator fuser sensing part has some problems, replace the actuator fuser and exit sensor.

    Flat CableFlat Cable

  • Alignment & Troubleshooting

    Service Manual4-30

    Samsung Electronics

    01-014 Paper jam at the bottom of duplex path

    2. At Printing, Duplex sensor is not off within a programmed period of time after paper moves into duplex path.

    1. Check the Duplex Ready Sensor Harness and Connector.

    2. Check if the UI message is changed by the Duplex Ready Sensor operation.

    3. Check the duplex ready sensor.

    1. Open the Front Cover and separate the PTB unit. Remove the Jammed paper.

    defective, replace it.

    3. Check if exit actuators replace time is not accuracy. If so, check if the spring of exit actuator exists or not.

    4. Check if exit motor reverses when the paper needs to reload to the printer.

  • Alignment & Troubleshooting

    Service Manual4-31

    Samsung Electronics

    01-017 Output bin Full.

    Remove paper

    The out-bin full sensor is on for 600ms.

    1. Check the Out-Bin Full Sensor Harness and Connector.

    2. Check if the UI message is changed by the Out-Bin Full Sensor operation.

    3. Check the Out-Bin Full Sensor.

    1. Clear the paper on exit tray.

    2. Reconnect the CN3 connector on Main-PBA.

    3. Replace the Actuator-Stacker and Actuator-OutFull.

    * Actuator-Stacker (JC66-02065A)

    * Actuator-Outfull (JC66-02064A)

    * Photo-Interrupter (0604-001095)

  • Alignment & Troubleshooting

    Service Manual4-32

    Samsung Electronics

    02-000 Error :#02-000 Please turn off then on.

    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.

    1. Turn off the power. And turn on the power.

    2. If the problem persists, replace the fuser unit.

    3. If the problem persists after replacing the fuser unit, reconnect the CN35 connector on Main-PBA.

    4. If the problem persists, replace the Main-PBA.

    CN35 ThermistorCN35 Thermistor

  • Alignment & Troubleshooting

    Service Manual4-33

    Samsung Electronics

    02-001

    02-006

    Error :#02-001 Please turn off then on.

    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.

    1. Turn off the power. And turn on the power.

    2. Check the connection of the Fuser AC on FDB .

    3. Check the Fuser control harness .

    5. If the problem persists, replace the Fuser unit.

    6. Replace the SMPS board or FDB (Fuser drive board).

  • Alignment & Troubleshooting

    Service Manual4-34

    Samsung Electronics

    02-002 System Error :#02-002 Please turn off then on.

    The fuser unit is overheated. The machine does not work until power off/on.

    The machine can not control fuser temperature.

    1. Turn off the power. And turn on the power.

    2. Replace the Fuser unit.

    3. Replace the FDB.

    4. Replace the Main-PBA.

    02-005 System Error :#02-005 Please turn off then on.

    The ADC port is short.

    The machine



  • Priority Send

    Change Default

    Fax

    Auto Report

    On *
    Off

    * = Default

    Email
    Server
    PC
    Print Rx Fax
    Secure Receive

    On
    Off *
    Print

    Add Page

    10:22Am Delay Fax
    ABC

    Cancel Job

    10:22Am Delay Fax
    ABC

    Service Manual

    4-4

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Copy Feature

    Copy Feature

    Depth1

    Depth2

    Depth1

    Depth2

    Reduce/Enlarge

    Original.(100%) *

    Scan Size

    A4 *

    Custom

    A5

    Auto Fit

    A6

    LGL- &amp; gt; LTR(78%)

    JIS B5

    LGL- &amp; gt; A4(83%)

    Letter

    A4- &amp; gt; A5(71%)

    Legal

    A4- &amp; gt; LTR(94%)

    Folio

    A5- &amp; gt; A4(141%)

    Oficio

    EXE- &amp; gt; LTR(104%)

    Executive

    25%

    Statement

    50%

    Change Default

    # of Copies

    150%
    200%

    Reduce/Enlarge

    400%
    Darkness

    Collation
    Darkness

    Lightest

    Original Type

    Light
    Normal *
    Adjust Bkgd

    Dark

    Erase Lev.1

    Darkest
    Text

    Erase Lev.3

    Text/Photo*

    Original Type

    Erase Lev.2
    Erase Lev.4
    Margin Shift

    Photo

    Off *

    Magazine
    Layout

    Auto Center

    Off *

    Custom Margin
    Edge Erase

    2 up

    Off *

    4 up
    Poster Copy

    Hole Punch

    Clone Copy

    Book Center

    Book Copy
    Adjust Bkgd

    Small Original

    Border Erase
    Gray Enhance

    Off *

    On
    Off *

    Auto
    Water Mark

    Enhance Lev.1

    Message
    Pages

    Enhance Lev.2
    * = Default

    Service Manual

    4-5

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Scan Feature

    Scan Feature

    Depth1

    Depth2

    Depth1

    Depth2

    USB Feature

    Scan Size

    Change Default

    USB Default

    Original Type

    Email Default

    Resolution

    FTP Default

    Scan Color

    SMB Default

    Scan Format
    Email Feature

    Send Report

    On-Error *

    Scan Size

    On

    Original Type

    Off

    Resolution
    * = Default

    Scan Color
    FTP Feature

    Scan Size
    Original Type
    Resolution
    Scan Color

    SMB Feature

    Scan Size
    Original Type
    Resolution
    Scan Color

    Service Manual

    4-6

    Samsung Electronics

    Alignment &amp; Troubleshooting

    System Setup

    System Setup

    Depth1

    Depth2

    Depth1

    Depth2

    Machine Setup

    Machine ID

    Report

    JunkFax Report

    Machine Fax No.

    Network Info.

    Date &amp; Time

    User Auth List

    Clock Mode

    PCL Font List

    Form Menu

    PS Font List

    Select Form

    Stored Job

    Language

    Completed Job

    Default Mode

    Net Auth Log

    Power Save

    Counter Info.

    Timeout

    Fax Options

    Job Timeout

    Maintenance

    CLR Empty Msg

    Altitude Adj.

    Supplies Life

    Auto Continue

    Color

    Paper Substitution

    Serial Number

    Net Accounting

    Toner Low Alert

    Import Setting

    Clear Setting

    All Settings

    Export Setting
    Color Report
    Paper Size

    Scan Setup
    System Setup

    Paper Source

    Network

    Wide A4

    Address Book

    Key Sound

    Sent Report

    Alarm Sound

    Sound/Volume

    Copy Setup

    Paper Type

    Paper Setup

    Fax Setup

    Fax Rcv Report

    Speaker

    Job Manage

    Active Job

    Ringer
    Report

    Store Job

    All Report

    File Policy

    Configuration

    ImageOverwrite

    Supplies Info.

    Immediate
    On Demand

    Address Book
    Send Report
    Sent Report
    Fax Rcv Report
    Schedule Jobs

    Service Manual

    4-7

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Network

    Network

    Depth1

    Depth2

    Depth1

    Depth2

    TCP/IP (IPv4)

    DHCP *

    Doc Box Feature

    Add From Scan

    BOOTP

    Task From Box

    Static
    TCP/IP (IPv6)

    Doc Box Setup

    IPv6 Activate

    Task From Box

    DHCPv6 Config
    Ethernet Speed

    Add From Scan

    Doc Box Report

    Box name list

    Auto *
    * = Default

    10M Half
    10M Full
    100M Half
    100M Full
    802.1x

    Off *
    On

    Wireless(for only
    wireless model)

    WLAN Setting
    WLAN Default
    WLAN Signal

    Network Info.

    Service Manual

    Print?

    4-8

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Useful Menu Item for service
    Printing a machine report
    You can print the machine's information and job report.
    1. Press Menu on the control panel.
    2. Press the up/down arrow to highlight System Setup and press OK.
    3. Press the up/down arrow to highlight Reports and press OK.
    4.  ress the up/down arrow until the report or list you want to print appears and press OK.
    P
    To print all reports and lists, select All Report.
    5. Press the left/right arrow to highlight Yes at the Printing? prompt and press OK.

    Monitoring the supplies life
    To view the supply life indicators, follow the steps below:
    1. Press Menu on the control panel.
    2. Press up/down arrow to highlight System Setup and press OK.
    3. Press up/down arrow to highlight Maintenance and press OK.
    4. Press up/down arrow to highlight Supplies Life and press OK.
    5. The display shows options as you press up/down arrow.
    6. When you select the option, press OK to browse the life.

    Adjusting the color contrast
    Color menu allows you to adjust the color setting.
    1. Press Menu on the control panel.
    2. Press up/down arrow to highlight System Setup and press OK.
    3. Press up/down arrow to highlight Maintenance and press OK.
    4. Press up/down arrow to highlight Color and press OK.
    5. The display shows options as you press up/down
    Option

    Description

    Custom Color

    This menu allows you to adjust contrast, color by color.
    o Default : Optimizes colors automatically.
    o Manual Adjust :  llows you to manually adjust the color contrast for each cartridge.
    A
    It is recommended to use the Default setting for best color quality.

    Auto Color Reg.

    You can adjust the position of color texts or graphics to match the position of the
    printed colors to those on your screen.

    Service Manual

    4-9

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Finding the serial number
    When you call for service or register as a user on the Samsung website, the machine's serial number by
    taking the following steps:
    1. Press Menu on the control panel.
    2. Press the up/down arrow to highlight System Setup and press OK.
    3. Press the up/down arrow to highlight Maintenance and press OK.
    4. Press the up/down arrow to highlight Serial Number and press OK.
    5. Check your machine's serial number.
    6. Press Stop/Clear to return to ready mode.

    Using Toner Low Alert
    If toner in the cartridge has run out, a message informing user to change the toner cartridge appears.
    You can set the option for this message to appear or not.
    1. Press Menu on the control panel.
    2. Press up/down arrow to highlight System Setup and press OK.
    3. Press up/down arrow to highlight Maintenance and press OK.
    4. Press up/down arrow to highlight Toner Low Alert and press OK.

    Service Manual

    4-10

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.1.4 Tech Mode
    In service (tech) mode, the technician can check the machine and perform various tests to isolate the cause
    of a malfunction. While in Tech mode, the machine still performs all normal operations.

    To enter the Tech Mode
    To enter the Tech Mode, press "Menu -> # ->1 -> 9 -> 3 -> 4 -> Menu" in sequence, and the LCD briefly
    displays 'Tech Mode', the machine has entered service tech mode.

    Service Manual

    4-11

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Tech Mode Structrue
    Depth 1

    Depth 2

    Depth 3

    Depth 4

    Data Setup

    Send Level

    9~15

    12

    DTMF Level

    [Hi]=xx,[Lo]=xx

    Pause Time

    0~9

    Dial Mode

    Tone,Pulse

    Modem Speed

    33.6, 28.8, 14.4, 12.0, 9.6, 4.8 33.6

    Error Rate

    5%, 10%

    Tone
    10%

    Clear All Mem.
    Clear Counts

    Fuser
    Tray1 Roller
    Tray2 Roller
    MP Tray Roller

    Margin

    [-10-10]:0

    Left Margin
    Fine Edge

    Top Margin

    [-10-10]:0

    Minimum
    Normal *
    Maximum
    Off

    Darken Text

    On *
    Off

    Toner Low Level

    [1~30]% : 10 *

    B2B Mode

    0-99

    HDD Format

    Yes?
    No?

    * = Default

    Service Manual

    4-12

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Depth 1

    Depth 2

    Depth 3

    Machine Test

    Switch Test

    Depth 4

    REDUCE_PANEL
    COMPLETE_PANEL

    Modem Test
    Continuous Dial
    Dram Test
    Rom Test
    Shading Test

    Shading &amp; Print
    Print Data

    Fuser Temp.Offset

    [-20-0]:0*,-5,-10,-15,-20

    Run Temp.

    [-20-0]:0*,-5,-10,-15,-20

    101-185mm Temp.

    [-20-0]:0*,-5,-10,-15,-20

    186-216mm Temp.

    [-20-0]:0*,-5,-10,-15,-20

    90 gms Temp.

    [-20-0]:0*,-5,-10,-15,-20

    Bond Temp.

    [-20-0]:0*,-5,-10,-15,-20

    OHP Temp.

    [-20-0]:0*,-5,-10,-15,-20

    Cardstock Temp.

    [-20-0]:0*,-5,-10,-15,-20

    Env. Temp.

    [-20-0]:0*,-5,-10,-15,-20

    Label Temp.
    EDC Mode

    StandBy Temp.

    [-20-0]:0*,-5,-10,-15,-20

    NVM Read Write
    NVM Initialize
    Test Routines
    Manual Settings

    X Offset Left Y
    X Offset Left M
    X Offset Left C
    X Offset Center Y
    X Offset Center M
    X Offset Center C
    X Offset Right Y
    X Offset Right M
    X Offset Right C

    Regi Pattern

    Service Manual

    4-13

    Print? Yes / No

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Depth 1

    Depth 2

    Report

    Depth 3

    Depth 4

    All Report
    Protocol
    Configuration
    Supplies Info
    Error Info
    Usage Page
    Component Check
    Service Support (ex) Test
    Page, Usage Profile, Online
    Support
    ACR Report
    CTD Report

    Service Manual

    4-14

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Tech Mode Item description
    Item

    Description

    HDD Setup

    This menu can format the hard disk or set up the maximum number of files that
    you can store. You can see this menu when the HDD is installed in the machine.

    Counter Reset

    This menu can reset the counts for the Fuser or Pick up roller maintenance
    counter.
    When replacing the fuser or pick up roller, you must reset the counter for each
    back to zero.

    Adjust Margin

    This menu can adjust the paper margin.

    Toner Low Level

    When there is barely enough toner to cover the magnet roller in the imaging
    unit, the user will be notified of toner low condition.

    B2B Mode

    You can set B2B mode

    Suppilies Info

    You can print the supplies information page.

    Event Log

    You can print the Event Log that is occurred for a specific period.

    ACR Report

    You can print the ACR Report.

    NVM Read/ Write Table

    Engine parameter read/write

    NVM Initialization

    This menu can initialize all NVM values.

    Test Routine

    You can check status of the machine components.

    Manual Settings

    You can set up the offset manually.

    Regi Pattern

    This menu can print the regi pattern.

    NVM Read/ Write Table
    Code

    LCD display

    Meaning

    Default Min. / Max

    Description

    105-0030 0030-MHV DC K

    Charger HV Black DC Duty

    0

    -15 ~ +15

    + : Image Density decrease
    - : Image Density increase

    106-0000 0000-Deve DC Y

    Deve DC Yellow

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0010 0010-Deve DC M

    Deve DC Magenta

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0020 0020-Deve DC C

    Deve DC Cyan

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0030 0030-Deve DC K

    Deve DC Black

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0040 0040-Deve VPP Y Deve VPP Yellow

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0050 0050-Deve VPP M Deve VPP Magenta

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0060 0060-Deve VPP C Deve VPP Cyan

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    Service Manual

    4-15

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Code

    LCD display

    Meaning

    Default Min. / Max

    Description

    106-0070 0070-Deve VPP K Deve VPP Black

    0

    -25 ~ +25

    + : Image Density decrease
    - : Image Density increase

    106-0080 0080-Deve AC Y

    Deve AC Yellow

    0

    -25 ~ +25

    + : Image Density slightly increase
    - : Image Density slightly decrease

    106-0090 0090-Deve AC M

    Deve AC Magenta

    0

    -25 ~ +25

    + : Image Density slightly increase
    - : Image Density slightly decrease

    106-0100 0100-Deve AC C

    Deve AC Cyan

    0

    -25 ~ +25

    + : Image Density slightly increase
    - : Image Density slightly decrease

    106-0110 0110-Deve AC K

    Deve AC Black

    0

    -25 ~ +25

    + : Image Density slightly increase
    - : Optica Density slightly decrease

    106-0120 0120-Deve AC
    Freq

    Deve AC Frequency

    0

    0 ~ +500

    + : Image Density slightly increase
    - : Image Density slightly decrease

    107-0000 0000-THV Y

    Transfer1 HV Yellow Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0010 0010-THV M

    Transfer1 HV Magenta Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0020 0020-THV C

    Transfer1 HV Cyan Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0030 0030-THV K

    Transfer1 HV Black Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0040 0040-THV Low Y

    Transfer1 Low HV Yellow Duty
    In None Image Area

    0

    -10 ~ +10

    + : OPC Damage
    - : Voltage overshoot

    107-0050 0050-THV Low M

    Transfer1 Low HV Magenta
    Duty In None Image Area

    0

    -10 ~ +10

    + : OPC Damage
    - : Voltage overshoot

    107-0060 0060-THV Low C

    Transfer1 Low HV Cyan Duty
    In None Image Area

    0

    -10 ~ +10

    + : OPC Damage
    - : Voltage overshoot

    107-0070 0070-THV Low K

    Transfer1 Low HV Black Duty
    In None Image Area

    0

    -10 ~ +10

    + : OPC Damage
    - : Voltage overshoot

    107-0130 0130-ATTR+ Bias ATTR plus bias voltage on at
    normal drive level

    0

    -10 ~ +10

    + : Paper Charging ?
    - : Paper Charging ?

    107-0140 0140-THV Y_Dup

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0150 0150-THV M_Dup Transfer1 HV Magenta Duplex
    Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Image Delition

    107-0160 0160-THV C_Dup Transfer1 HV Cyan Duplex
    Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    107-0170 0170-THV K_Dup Transfer1 HV Black Duplex
    Duty

    0

    -25 ~ +25

    + : Increase Transfer Ability
    - : Decrease Transfer Ability

    Service Manual

    Transfer1 HV Yellow Duplex
    Duty

    4-16

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Code
    109-0010

    LCD display
    0010-Print
    Temp

    Meaning
    Target Temperature
    during run mode.

    Default Min. / Max
    0

    -10 ~ 0

    Description
    1. Description
    :  s (-) value increases, fusing temperature goes
    A
    down in normal mode.
    2. Symptom
    :  ot offset takes place, or printed paper is too hot.
    H
    ?  offset : When Fusing temperture is too
    Hot
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    109-0020

    0020-Low
    Power Temp

    Target Temperature
    during Power save
    mode.

    0

    -10 ~ 0

    Reserved

    109-0070

    0070-Bond
    Temp

    Media type offset
    for fuser roller
    temperature.

    0

    -10 ~ 0

    1. Description
    :  s (-) value increases, fusing temperature goes
    A
    down in bond paper mode.
    2. Symptom
    H
    :  ot offset takes place, or printed paper is too hot
    when bond paper is printed.
    ?  ot offset : When Fusing temperture is too
    H
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    109-0080

    0080-Trans
    Temp

    Media type offset
    for fuser roller
    temperature.

    0

    -10 ~ 0

    1. Description :
    As (-) value increases, fusing temperature goes
    down in OHP mode.
    2. Symptom
    H
    :  ot offset takes place, or printed paper is too hot
    when OHP is printed.
    ?  ot offset : When Fusing temperture is too
    H
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    Service Manual

    4-17

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Code
    109-0100

    LCD display
    0100Envelopes
    Temp

    Meaning
    Media type offset
    for fuser roller
    temperature.

    Default Min. / Max
    0

    -10 ~ 0

    Description
    1. Description
    :  s (-) value increases, fusing temperature goes
    A
    down in Envelope mode.
    2. Symptom
    :  ot offset takes place, or printed paper is too hot
    H
    when Envelope is printed.
    ?  ot offset : When Fusing temperture is too
    H
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    109-0110

    0110-Labels
    Temp

    Media type offset
    for fuser roller
    temperature.

    0

    -10 ~ 0

    1. Description
    :  s (-) value increases, fusing temperature goes
    A
    down in label mode.
    2. Symptom
    H
    :  ot offset takes place, or printed paper is too hot
    when label is printed.
    ?  ot offset : When Fusing temperture is too
    H
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    109-0120

    0120-Fuser
    Bias Duty

    Fuser Bias Duty

    0

    -10 ~ +10

    1. Description
    : As the digit value increases, fuser bias increases.
    2. Symptom
    W
    :  hen it is cold and dry, printed image of pastel
    tone appeas again in 95mm cycle.
    3. Solution
    : Increase fuser bias by increasing the digit.

    Service Manual

    4-18

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Code
    109-0130

    LCD display
    0130-Thick
    Temp

    Meaning
    Media type offset
    for fuser roller
    temperature.

    Default Min. / Max
    0

    -10 ~ 0

    Description
    1. Description
    :  s (-) value increases, fusing temperature goes
    A
    down in thick mode.
    2. Symptom
    :  ot offset takes place, or printed paper is too hot
    H
    when thick paper is printed.
    ?  ot offset : When Fusing temperture is too
    H
    high, printed image appears again in 95mm
    cycle
    3. Solution
    : Drop Fusing temperature by increasing (-) value.

    110-0040

    0040-LD
    Power Y

    Yellow LD Power at
    Normal Speed

    0

    -10 ~ +10

    + : Image Density increase
    - : Opticla Density decrease

    110-0050

    0050-LD
    Power M

    Magenta LD Power
    at Normal Speed

    0

    -10 ~ +10

    + : Image Density increase
    - : Image Density decrease

    110-0060

    0060-LD
    Power C

    Cyan LD Power at
    Normal Speed

    0

    -10 ~ +10

    + : Image Density increase
    - : ImageDensity decrease

    110-0070

    0070-LD
    Power K

    Black LD Power at
    Normal Speed

    0

    -10 ~ +10

    + : Image Density increase
    - : Image Density decrease

    112-0000

    0000-ACR
    condition

    All Condition of ACR
    On/Off

    On

    On/Off

    112-0115

    0115-Fuser
    Motor Speed

    Fuser Motor Speed
    For Regi.

    0

    -10 ~ +10
    (step : 2)

    + : Fuser motor speed increase
    - : Fuser motor speed decrease

    112-0116

    0116-Feed
    Motor Speed

    Feed Motor Speed
    For Regi.

    0

    -10 ~ +10
    (step : 1)

    + : Fuser motor speed increase
    - : Fuser motor speed decrease

    Service Manual

    4-19

    On : ACR will be executed when environment
    changes.
    Off : ACR will be not executed in spite of
    environmental changes.
    A
    ?  CR means Auto Color Registration.

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Test routines menu item
    Code

    LCD Display

    Meaning

    State Displayed

    100-0040

    0040-Color OPC

    Color OPC BLDC Motor is On/Off

    100-0050

    0050-Color OPC Rdy

    Detect if Color DEV BLDC Motor runs at normal speed

    100-0060

    0060-Color Dev

    Color DEV BLDC Motor is On/Off

    100-0070

    0070-Color Dev Rdy

    Detect if Color DEV BLDC Motor runs at normal speed

    100-0120

    0120-Exit Mot Fwd

    Exit Motor Forward Fast On/Off

    On[Off]

    100-0130

    0130-Exit Mot Slow

    Exit Motor Forward Slow On/Off

    On[Off]

    100-0131

    0131-Exit Mot Bwd

    Exit Motor Forward Backward On/Off

    On[Off]

    100-0191

    0191-System Fan Run Start/Stop System Fan run

    100-0192

    0192-System Fan Rdy Detects if System Fan runs at normal speed.

    101-0000

    0000-MP Feed Clutch

    Engages drive to pick up a paper from Manual Tray(MP
    Tray).

    On[Off]

    101-0010

    0010-Tray1 Pickup

    Engages drive to pick up a paper from tray1.

    On[Off]

    101-0020

    0020-Tray2 Pickup

    Engages drive to pick up a paper from tray2. (Optional)

    On[Off]

    101-0120

    0120-Tray1 Feed Mot

    T1 Feed Motor On/Off

    On[Off]

    101-0130

    0130-Tray2 Feed Mot

    T2 Feed Motor On/Off

    On[Off]

    101-0200

    0200-K Deve Clutch

    Engages drive to Color, Motor dev

    On[Off]

    102-0000

    0000-Tray1 Home
    Pos

    Detect when tray1 is closed.

    102-0010

    0010-Tray1 Empty

    Detect when paper is in Tray1.

    102-0070

    0070-Tray2 Home
    Pos

    Detect when tray2 is closed.

    102-0080

    0080-Tray2 Empty

    Detect when paper is in tray2.

    High[low]

    102-0090

    0090-Tray2 Size1

    Detects whether auto size1 sensor of tray2 is high or
    low.

    High[low]

    102-0100

    0100-Tray2 Size2

    Detects whether auto size2 sensor of tray2 is high or
    low.

    High[low]

    102-0110

    0110-Tray2 Size3

    Detects whether auto size3 sensor of tray2 is high or
    low.

    High[low]

    102-0280

    0280-MP Empty

    Detects when paper is in Bypass Tray(MP Tray).

    High[low]

    102-0290

    0290-Feed Sensor

    Detect when a paper is at Feed sensor.

    High[low]

    102-0370

    0370-Exit Sens

    Detect when a paper is at Exit. sensor.

    High[low]

    105-0030

    0030-K MHV Bias

    Black MHV bias voltage on at normal drive level

    On[Off]

    105-0031

    0031-Color MHV Bias

    Color MHV bias voltage on at normal drive level

    On[Off]

    106-0000

    0000-Y Deve Bias

    Yellow Deve bias voltage on at normal drive level

    On[Off]

    106-0010

    0010-M Deve Bias

    Magenta Deve bias voltage on at normal drive level

    On[Off]

    106-0020

    0020-C Deve Bias

    Cyan Deve bias voltage on at normal drive level

    On[Off]

    106-0030

    0030-K Deve Bias

    Black Deve bias voltage on at normal drive level

    On[Off]

    106-0031

    0031-K Deve AC

    Black Deve bias AC voltage on at normal drive level

    On[Off]

    Service Manual

    4-20

    On[Off]
    High[Low]
    On[Off]
    High[Low]

    On[Off]
    High[Low]

    Closed[Opened]
    High[low]
    Closed[Opened]

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Code

    LCD Display

    Meaning

    State Displayed

    106-0032

    0032-C Deve AC

    Cyan Deve bias AC voltage on at normal drive level

    On[Off]

    106-0033

    0033-M Deve AC

    Magenta Deve bias AC voltage on at normal drive level

    On[Off]

    106-0034

    0034-Y Deve AC

    Yelllow Deve bias AC voltage on at normal drive level

    On[Off]

    107-0000

    0000-Y THV Bias

    Yellow THV bias voltage on at normal drive level

    On[Off]

    107-0010

    0010-M THV Bias

    Magenta THV bias voltage on at normal drive level

    On[Off]

    107-0020

    0020-C THV Bias

    Cyan THV bias voltage on at normal drive level

    On[Off]

    107-0030

    0030-K THV Bias

    Black THV bias voltage on at normal drive level

    On[Off]

    107-0040

    0040-Y THV Bias R

    Detect what the THV value is on the THV Roller

    Numeric 3 digits

    107-0120

    0120-ATTR+ Bias

    ATTR plus bias voltage on at normal drive level

    On[Off]

    107-0140

    0140-ATTR- Bias

    ATTR Minus bias voltage on at normal drive level

    On[Off]

    107-0150

    0150-PTL

    Pre Transfer Lamp 1

    On[Off]

    107-0160

    0160-Erase Lamp

    Erase Lamp 1

    On[Off]

    109-0000

    0000-Temp A

    Detects what the temperature A is on fuser.

    Numeric 3 digits

    109-0010

    0000-Temp B

    Detects what the temperature B is on fuser.

    Numeric 3 digits

    109-0030

    0030-Fuser Mot Fwd

    Fuser Motor Forward On/Off

    On[Off]

    109-0040

    0040-Fuser Fan Run

    Fuser Fan Motor On/Off

    On[Off]

    109-0050

    0050-Fuser Bias

    Fuser bias voltage on at normal drive level

    On[Off]

    109-0090

    0090-Fuser Power On It controls temperature of fuser as 180 degrees.

    110-0000

    0000-LSU Motor1 Rdy Detects if LSU motor1 runs at normal speed.

    High[Low]

    110-0010

    0010-LSU Motor2 Rdy Detects if LSU motor2 runs at normal speed.

    High[Low]

    110-0060

    0060-LSU Motor1 Run LSU Motor1 On/Off

    On[Off]

    110-0070

    0070-LSU Motor2 Run LSU Motor2 On/Off

    On[Off]

    110-0080

    0080-LD Power1

    LSU LD1 Power On/Off (yellow)

    On[Off]

    110-0090

    0090-LD Power2

    LSU LD2 Power On/Off (magenta)

    On[Off]

    110-0100

    0100-LD Power3

    LSU LD3 Power On/Off (cyan)

    On[Off]

    110-0110

    0110-LD Power4

    LSU LD4 Power On/Off (black)

    On[Off]

    112-0000

    0000-ACR Exec Now

    Start Auto Color Registration

    On[Off]

    112-0010

    0010-Manu Regi
    Clear

    Clear Manual Offset Value of Color Regi.

    On[Off]

    Service Manual

    4-21

    On[Off]

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.1.5 Firmware Upgrade
    o USB and Network port are used to F/W upgrade.
    o Network applications (SWAS, SWS) can be used for network port upgrade.

    4.1.5.1 Using the common method
    - Via USB connection (when Ready state)
    CLX-6250 Rom has file name like 'CLX-6250_VA.BB.CC.DD.hd'.
    1) Delete all processing job.
    2) Confirm USB connection
    3) Download ROM file form PC to MACHINE via usblist2.exe
    - &amp; gt; Drag the F/W file and Drop down on the usblist2.exe file.

    Drag and Drop !!

    - Via USB connection (when Power OFF)
    1) Confirm USB connection
    2) Power button press
    3) Within 1sec of Step2, press STOP key , make "Wait Image" status.
    4) Download ROM file from PC to MACHINE via usblist2.exe

    Service Manual

    4-22

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.1.5.2 F/W upgrade using SWAS (SyncThru Web Admin Service)
    To use below method, SWAS program is installed in PC.
    Start the SWAS program.
    (Windows Start menu &amp; gt; Programs &amp; gt; Samsung Netowork Printer Utilities &amp; gt; SyncThru Web Admin Service)
    1. Firmware Upgrade -> Upgrade (check device using IP address)

    1
    1

    2

    3

    2

    3

    2. Maintenance -> Firmware upload (register firmware)

    1
    1

    2
    2

    3
    3

    1
    1

    2

    3

    2

    Service Manual

    3
    4-23

    4

    Samsung Electronics

    Alignment &amp; Troubleshooting

    3
    3. Maintenance -> Firmware Upload (upload firmware)

    1
    2

    3

    4

    4. Maintenance -> Firmware Upload (confirm uploaded firmware)

    1
    2

    3

    1
    2
    3

    Service Manual

    4-24

    Samsung Electronics

    2

    3
    Alignment &amp; Troubleshooting

    5. Maintenance -> Firmware Upgrade -> Upgrade (choose firmware)

    1
    1

    2

    3

    2

    3

    6. Maintenance -> Firmware Upgrade -> Upgrade (choose firmware)

    1
    1

    2
    2

    3
    3

    Service Manual

    4-25

    Samsung Electronics

    Alignment &amp; Troubleshooting

    7. Maintenance -> Firmware Upgrade -> Upgrade

    1
    1
    2
    2

    3
    3

    4
    4
    8. Maintenance -> Firmware Upgrade -> Upgrade (Done)

    1
    1
    2
    2

    Service Manual

    3
    3

    4-26

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.1.5.3 F/W upgrade using SWS (SyncThru Web Service)
    To use below method,
    1.  tart a web browser such as Internet Explorer, Safari or Firefox and enter your machine's new IP address
    S
    in the browser window.
    For example,

    2.  hen the SyncThru(TM) Web Service window opens, click Maintenance, Then, click "Find" and selet a
    W
    firmware file.
    3. Click "Upgrade"

    Service Manual

    4-27

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.2 Troubleshooting
    4.2.1 Procedure of Checking the Symptoms
    Before attempting to repair the printer first obtain a detailed description of the problem from the
    customer.

    Power On

    OP Panel
    ON?

    - No Power
    - Power Module error
    - Main PBA error
    - LCD Panel error

    Ready or
    Power save

    Indicate
    Error Massage

    Refer to
    Error Massage
    &amp; lt; Chapter 4.2.2 &amp; gt;

    Test Print

    printing
    Quality is
    Nomal?

    Refer to &quot; Solution
    of 4.2.4 Print Quality &quot;

    END

    Service Manual

    4-28

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.2.2 Error code and message
    Messages appear on the Smart Panel program window or on the control panel display to indicate machine
    status or errors. Refer to the tables below to better understand the meanings of each message, then follow
    the suggested solution provided on the page that you are referred to.
    Error Code

    Error Message

    Troubleshooting

    01-000

    Door is open or Check Transfer belt

    4-31 page

    01-004

    Paper jam in MP tray

    4-32 page

    01-005

    Paper jam in tray 1

    4-33 page

    01-006
    01-018

    Paper jam in tray 2

    4-34 page

    01-009

    Paper jam inside of machine

    4-35 page

    01-010

    Paper jam in exit area

    4-36 page

    01-015

    Paper jam at the top of duplex path

    4-37 page

    01-016

    Paper jam inside of duplex path

    01-017

    Output bin full. Remove printed paper.

    4-38 page

    02-000

    System error: #02-000. Please turn off then on

    4-39 page

    02-001
    02-006

    Fuser error: #02-001/006. Please turn off then on

    4-40 page

    02-002

    System error: #02-002. Please turn off then on

    4-41 page

    02-005

    System error: #02-005. Please turn off then on

    4-41 page

    03-000

    Motor error. Error: #03-000. Turn off then on

    4-42 page

    03-007
    03-008
    03-009

    Motor error. Error: #03-007/008/009. Turn off then on

    4-43 page

    03-015

    Motor error. Error: #03-015. Turn off then on

    4-44 page

    04-001
    04-002
    04-008

    LSU error: #04-001/002/008. Please turn off then on.

    4-45 page

    08-000
    08-001

    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    4-46 page

    08-002
    08-006

    Original paper jam inside of scanner

    4-47 page

    08-003
    08-010

    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    4-48 page

    08-004
    08-006

    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    4-49 page

    08-008

    Scanner door Open
    Door of scanner is open. Close it

    4-50 page

    11-003

    Scanner locked
    Scanner locking switch is locked. Release it

    4-51 page

    Service Manual

    -

    4-29

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Error Code

    Error Message

    Troubleshooting

    Paper mismatch Tray1/2
    12-000
    12-001

    4-52 page

    Load [A4] [Plain]
    Continue ? Cancel X
    Paper mismatch MP.

    12-004

    4-53 page

    Load [A4] [Plain]
    Continue ? Cancel X

    18-000

    Fax memory is almost full.

    4-54 page

    18-001

    Fax memory is full. Print or remove received fax job

    4-54 page

    18-002

    Too many faxes are in the print queue waiting to be printed.
    Wait, reprioritize, and/or remove unwanted jobs from the print queue.

    4-54 page

    18-003

    Too many faxes are received.
    Reprioritize, and/or remove unwanted jobs from the print queue.

    4-54 page

    21-002

    Paper Empty in tray1
    Paper is empty in tray1. Load paper

    4-55 page

    21-003

    Tray 1 cassette is pulled out. Insert it properly

    4-56 page

    21-010

    Paper is empty in MP tray. Load paper

    4-57 page

    21-018

    Paper Empty in tray2
    Paper is empty in tray2. Load paper

    4-58 page

    21-019

    Tray2 cassette is pulled out. Insert it properly

    4-59 page

    28-001
    28-002
    28-003

    Transfer belt is not installed. Install it.
    Transfer belt is not compatible for this machine. Check user's guide.

    4-60 page

    Service Manual

    4-30

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-000

    ? Error message
    D
     oor is open or
    Check Transfer belt

    ? Symptom
    Front cover or top cover is opened.
    ? Possible Cause
    1. Harness is defective, Connector is not connected properly.
    2. Sensor is defective.
    ? Troubleshooting method :
    1. Ensure the Front and Top Covers are closed properly.
    2. If the PTB [paper transfer belt] is not installed, install it.
    3. Check the cover switch harness between Main PBA and HVPS.
    4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.
    5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.
    Cover Switch
    Connector

    CN29 Connector
    24V1 -> No. 2,3,4 Pin
    24V enable -> No. 28 Pin

    Service Manual

    4-31

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-004

    ? Error message
    Paper Jam in MP tray

    ? Symptom
    The paper from the MP tray has not reached to the feed sensor within a predetermined period of time after pick up.
    ? Possible Cause
    1. Pickup roller rubber is worn out.
    2. Pickup Clutch does not work.
    3. Feed Sensor is defective.
    ? Troubleshooting method
    1. Ensure the Front and Top Covers are closed properly.
    2. If the PTB [paper transfer belt] is not installed, install it.
    3. Check the cover switch harness between Main PBA and HVPS.
    4. Check the 24V enable signal on Main PBA. If the voltage is high(5V), replace the Main PBA.
    5. Check the 24V1 on SMPS. If there is no output, replace the SMPS board.

    Flat

    Pickup
    Solenoid
    6p Feed/Tray
    empty

    Service Manual

    7p MP empty/MP
    solenoid

    4-32

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-005

    ? Error message
    Paper jam in tray 1

    ? Symptom
    The paper from the tray1 has not reached to a feed sensor within a predetermined period of time after pick up.
    ? Possible Cause
    1. Pickup roller rubber is worn out.
    2. Pickup Clutch does not work.
    3. Feed Sensor is defective.
    ? Troubleshooting method
    1. Take out the cassette and remove the jammed paper.
    2. Check the separator pad of the cassette. If it become loose or has reached its PM interval, replace it.
    * MEA Holder Pad (JC97-02892A)
    3. f the pick up roller does not rotate, check the Gear Pick up(JC97-02895A) and solenoid.
    I
    If it is defective, replace it.
    4. If the pick up roller rotates but the paper is not feeding, replace the Feed motor (JC31-00112A).
    5. Check the connectors are plugged in properly on CN4,5,9 on HVPS.
    6. Check the connectors are plugged in properly on CN1,2 on HVPS and check the flat cable.
    7. Check that the PM interval for Pick-up Roller has expired. If so, replace it.
    8. Check the actuator on the Feed Sn. If it does not work correctly, replace the feed-sensor.
    9. Check for proper positioning of the Knockup-Plate(JC97-02888A)
    10. Check if the Guide-adjust is adjusted for paper entry properly.

    Service Manual

    4-33

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-006
    01-018

    ? Error message
    Paper jam in tray 2

    ? Symptom
    The paper from the tray2 has not reached to a feed sensor within a predetermined period of time after pick up.
    ? Possible Cause
    1. Pickup roller rubber is worn out.
    2. Pickup Clutch does not work.
    3. Feed Sensor is defective.
    ? Troubleshooting method :
    1. Take out the 2nd cassette and remove the jammed paper.
    2. If the pick up roller does not rotate, check the Gear Pick up(JC97-03228A). If it is defective, replace it.
    3. If the pick up roller rotates but the paper is not feeding, replace the Clutch-Feed(JC97-03270A).
    4. Check the connector is plugged in properly on CN9 connector on Main PBA
    5. Check the sensor and connector in SCF.

    Service Manual

    4-34

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-009

    ? Error message
    Paper jam inside of machine

    ? Symptom
    Paper jam inside of machine
    1. At Power On, the paper is jamming at Regi sensor or Feed sensor.
    2. At printing, the paper is detecting at Regi sensor or Feed sensor continuously.
    3. At printing, the paper is not detected at exit sensor within a predetermined time.
    ? Possible Cause
    1. Feed sensor or Regi Sensor is defective.
    2. Exit sensor is defective.
    3. Feed Clutch is defective.
    4. Regi Clutch is defective.
    ? Troubleshooting method
    1. Check the Spring tension of the Regi. roller and Regi shaft. If the spring is defective, replace it.
    2. Check and replace the exit sensor.
    3. Check the connectors are plugged in properly on the flat cable / exit sensor harness / Feed sensor harness.
    4. Check the OPC motor is working. / OPC lock.
    5. Check PTB [paper transfer belt] working condition, if PTB-Belt is torn replace it.

    Flat Cable

    3p Exit sensor

    6p Feed/Tray
    empty

    Service Manual

    4-35

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-010

    ? Error message
    Paper jam in exit area

    ? Symptom
    Paper jam in exit area
    ? Possible Cause
    There is paper jammed under the Exit Sensor at Power ON, or the Fuser Actuator Arm, or Exit Sensor is defective.
    ? Troubleshooting method
    1. f the actuator fuser sensing part is binding or broken, replace the Fuser Actuator [JC66-01404A] and exit sensor
    I
    if required.
    2. Check the connectors are plugged in properly on the flat cable / Exit sensor harness.

    Flat Cable

    Service Manual

    3p Exit sensor

    4-36

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-015

    ? Error message
    Paper jam at the top of duplex path

    ? Symptom
    1. At Power On, if the Fuser Exit Sensor and/or Reverse Sensor detects paper.
    2.  t Printing, Fuser Exit sensor and Reverse Sensor is not on within a predetermined time after paper moves into
    A
    the Reverse path.
    ? Possible Cause
    1. Check the Fuser Exit Sensor, Reverse Sensor Harness and Connector.
    2. Check if the UI message is changed in the Fuser Exit Sensor and the Reverse Sensor operation (EDC Mode).
    3. Check the Reverse Motor and Fuser Exit Motor. (EDC Mode).
    ? Troubleshooting method
    1.  ift the Scan Unit and Open the Reverse Top Cover and the Middle Open Cover. Check for Paper in the Fuser
    L
    and Reverse Unit.

    2. If the paper is jammed, remove the paper in the Fuser.

    3. f the paper is not present, check if the Fuser Exit and Reverse actuator's return action as the EDC Mode just
    I
    checks on/off. If so, check the actuator springs of the Fuser Exit and Reverse return spring tension is sufficient,.
    and sensor arm works smoothly. ( EDC Mode - &amp; gt; Test Routines - &amp; gt; Engine Diagnostic Test - &amp; gt; 102-370 / 102-xxx)

    I
    4. f the Actuator Arm in the Fuser and Reverse is Operating properly. Check if Reverse motor and Fuser Exit Motor
    is turning properly in EDC Mode. ( EDC Mode - &amp; gt; Test Routines - &amp; gt; Engine Diagnostic Test - &amp; gt; 100-xxx / 100-xxx)

    Service Manual

    4-37

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    01-017

    ? Error message
    Output bin Full
    Output bin Full.
    Remove printed paper

    ? Symptom
    When the tray limit is reached, the out-bin full sensor is on for 600ms.
    ? Possible Cause
    1. Check the Out-Bin Full Sensor.
    2. Check if the UI message is changed by the Out-Bin Full Sensor operation.
    3. Check the Out-Bin Full Sensor Harness and Connector.
    ? Troubleshooting method
    1.  heck the BIN_FULL_SENSOR (picture'1' below) by pushing the trigger (picture'2' below) beneath the SCAN_
    C
    ASSY.
    Check if the UI message is changed by the Out-Bin Full Sensor operation
    2

    1

    2. Check if the Harness is defective.
    Check if the connector is connected properly.

    3. Replace the Main PBA or the Scan_Joint PBA or the Panel PBA.
    4.  nter the EDC mode and follow the below sequence after the repair is done.
    E
    ( EDC Mode -> Test Routines -> 101-Clutch -> 0190-OutBin Full -> Start -> Status check -> Stop )

    Service Manual

    4-38

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    02-000

    ? Error message
    Fuser Error :#02-000 Please turn off then on.

    ? Symptom
    At Warm-up, this error has occurred. The machine does not work until power off/on. If the error code reoccurs,
    follow the "Troubleshooting method" below.
    ? Possible Cause
    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.
    ? Troubleshooting method
    1. Turn off the power. And turn on the power.
    2. If the problem persists, replace the fuser unit.
    3. If the problem persists after replacing the fuser unit, reconnect the CN35 connector on Main-PBA.
    4. If the problem persists, replace the Main-PBA.
    CN35 ->Thermistor

    Service Manual

    4-39

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    02-001
    02-006

    ? Error message
    Fuser Error :#02-001 Please turn off then on.
    Fuser Error :#02-006 Please turn off then on.

    ? Symptom
    At Warm-up, this error has occurred. The machine does not work until power off/on. If the error code reoccurs,
    follow the "Troubleshooting method" below.
    ? Possible Cause
    Fuser Unit is not installed and AC is not supplied to the Heat Lamp.
    ? Troubleshooting method
    1. Turn off the power. And turn on the power.
    2. Check the connection of the Fuser AC on FDB (2).
    3. Check the Fuser control harness (1).
    4. Check the resistance value of the thermostat. If the value is infinite, replace the thermostat.
    5. If the problem persists, replace the Fuser unit.
    6. Replace the SMPS board or FDB (Fuser drive board).

    (2)

    (1)

    Service Manual

    4-40

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    02-002

    ? Error message
    System Error :#02-002 Please turn off then on.

    ? Symptom
    The fuser unit is overheated. The machine does not work until power off/on. If the error code reoccurs, follow the
    "Troubleshooting method" below.
    ? Possible Cause
    The machine can not control fuser temperature.
    ? Troubleshooting method
    1. Turn off the power. And turn on the power.
    2. Replace the Fuser unit.
    3. Replace the FDB.
    4. Replace the Main-PBA.

    ? Code
    02-005

    ? Error message
    System Error :#02-005 Please turn off then on.

    ? Symptom
    The ADC port is short.
    ? Possible Cause
    The machine can not control fuser temperature.
    ? Troubleshooting method
    1. Turn the power off then on again.
    2. If the problem persists, replace the Main PBA.

    Service Manual

    4-41

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    03-000

    ? Error message
    Motor error
    Error: #03-000
    Turn off then on

    ? Symptom
    Motor Signal is abnormal.
    ? Possible Cause
    1. Harness is defective, Connector is not connected properly.
    2. Main BLDC Motor is defective.
    3. Main Board is defective.
    ? Troubleshooting method
    1. Replace Harness if defective.
    2. Replace the Main BLDC Motor if defective.
    3. Replace the Main Board if defective.

    Service Manual

    4-42

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    03-007
    03-008
    03-009

    ? Error message
    Motor error
    Error: #03-007/008/009
    Turn off then on

    ? Symptom
    Motor Signal is abnormal.
    ? Possible Cause
    1. Harness is defective, Connector is not connected properly.
    2. Color OPC BLDC Motor is defective.
    3. Main Board is defective.
    ? Troubleshooting method
    1. Check the motor connector. Reconnect the harness.
    2. If the problem persists, replace the BLDC motor.
    3. If the problem persists after replacing BLDC motor, replace the Main PBA.

    Fuser BLDC

    OPC BLDC
    DEVE BLDC

    Service Manual

    4-43

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    03-015

    ? Error message
    Motor error
    Error: #03-015
    Turn off then on

    ? Symptom
    Fan does not operate.
    ? Possible Cause
    Fan is defective.
    ? Troubleshooting method
    1. Check the CN17 connector (FAN) on Main PBA.
    2. If the FAN is defective, replace it.
    3. If the problem persists, replace the Main PBA.

    CN17 -> Fan

    Service Manual

    4-44

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    04-001
    04-002
    04-008

    ? Error message
    LSU error: #04-001. Please turn off then on.
    LSU error: #04-002. Please turn off then on.
    LSU error: #04-008. Please turn off then on.

    ? Symptom
    Laser beam detect signal has not occurred or is irregular.
    LSU motor does not operate.
    ? Possible Cause
    1. Harness is defective, Connector is not connected properly.
    2. LSU is defective.
    3. Main Board is defective.
    ? Troubleshooting method
    1. Check the LSU connector on Main PBA. Reconnect it. If necessary, replace it.
    2. If the problem persists, replace the LSU or Main PBA.

    CN10/11 ->
    LSU LD, Hsync
    Connector

    Service Manual

    4-45

    CN15 ->
    LSU Motor
    Connector

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    08-000
    08-001

    ? Error message
    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    ? Symptom and Possible Cause
    The lead edge of the document failed to actuate the Registration sensor within the predetermined time after
    initialization of Paper Pick up.
    ? Possible Cause
    1. Pick up roller is defective.
    2. Scan sensor or actuator is defective.
    3. Document paper path is contaminated.
    ? Troubleshooting method
    1.  heck the paper path for a small piece of paper that may have been torn from an original; or foreign materials
    C
    such as paper clips, extracted staples, etc.
    2. Check the condition of the Pick-up, Paper Feed Roller and DADF Rubber, it may have reached its PM interval.
    3. Registration Sensor change
    4. Registration Sensor drive Board change
    5. Pick-up Solenoid change

    Service Manual

    4-46

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    08-002
    08-006

    ? Error message
    Original paper jam inside of scanner

    ? Symptom and Possible Cause
    The leadedge of the document has not reached to scan sensor after being sensed by the regi sensor.
    ? Possible Cause
    1. Gate sensor or actuator is defective.
    2. Document paper path is contaminated.
    3. WHITE BAR SHEET is not attached properly.
    4. WHITE BAR is defective.
    ? Troubleshooting method
    1.  heck the paper path for a small piece of paper that may have been torn from an original; or foreign materials
    C
    such as paper clips, extracted staples, etc.
    2. Check that the White bar sheet is properly set to the guide.
    3. Check and clean the Registration Roller, replace as is necessary.
    4. Check and clean the Exit Roller, replace as is necessary.
    5. Check and clean the Scan Senor for paper dust, replace as is necessary.
    6. Check the signals from the Scan Sensor Drive Board, replace as is necessary.
    7. Check and clean the Exit Solenoid, replace as is necessary.

    Service Manual

    4-47

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    08-003
    08-010

    ? Error message
    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    ? Symptom and Possible Cause
    At duplex scan, the leadedge of the document has not reached to the duplex sensor after scanning the front side.
    ? Possible Cause
    1. Duplex sensor or actuator is defective.
    2. There is the contamination on paper path or a defective assembly.
    3. The Duplex Gate does not work properly.
    4. Duplex motor is defective.
    ? Troubleshooting method
    1. Check and clean the Duplex Solenoid, replace as is necessary.
    2. Check and clean the Exit Roller, replace as is necessary.
    3. Check the signals from the DADF Drive Board, replace as is necessary.

    Service Manual

    4-48

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    08-004
    08-006

    ? Error message
    Original paper Jam
    Original paper jam inside of scanner. Remove Jam

    ? Symptom and Possible Cause
    The bottom edge of the document failed to pass the scan sensor after the leadedge of the document has reached
    to the duplex sensor and scan sensor.
    ? Possible Cause
    1. Scan sensor or actuator is defective.
    2. There is the contamination on paper path or a defective assembly.
    ? Troubleshooting method
    1.  heck the paper path for a small piece of paper that may have been torn from an original; or foreign materials
    C
    such as paper clips, extracted staples, etc.
    2. Check and clean the Registration Roller, replace as is necessary.
    3. Check and clean the Exit Roller, replace as is necessary.
    4. Check and clean the Scan Sensor for paper dust, replace as is necessary.
    5. Check the signals from the Scan Sensor Drive Board, replace as is necessary.
    6. Check and clean the Exit Solenoid, replace as is necessary.

    Service Manual

    4-49

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    08-008

    ? Error message
    Scanner door Open
    Door of scanner is open. Close it

    ? Symptom
    DADF door is opened.
    ? Possible Cause
    The cover open sensor is defective.
    ? Troubleshooting method
    Check if the DADF cover is closed.

    &amp; lt; door is opened &amp; gt;

    &amp; lt; door is closed &amp; gt;

    If opened, close the DADF cover until it blocks the PHOTO-INTERRUPTER.

    PHOTO-INTERRUPTER

    If UI message is not changed, open the COVER-DADF REAR and replace the PHOTO-INTTERRUPTER.

    Service Manual

    4-50

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    11-003

    ? Error message
    Scanner locked
    Scanner locking switch is locked. Release it

    ? Symptom
    Scanner locking switch is locked or Home checking is abnormal.
    ? Possible Cause
    Scanner locking switch is locked.
    ? Troubleshooting method
    Check if the scanner locking switch is locked.
    If the scanner locking switch is locked, move the switch from (1) to (2).

    1

    2

    Service Manual

    4-51

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    12-000
    12-001

    ? Error message
    Paper mismatch Tray1/2
    Load [A4] [Plain]
    Continue ? Cancel X

    ? Symptom
    The paper in tray1 and/or tray 2 does not match the size selected.
    ? Possible Cause
    1. Check that the size selected matches the copy paper in the tray selected.
    2. Check the harness and connector of the Trya1/2 Size Sensor.
    3. Tray1/2 Size Sensors and it operation.
    ? Troubleshooting method
    1. Pull out Tray1/2 Cassette.
    2. Load [Letter] paper in Tray1/2 Cassette.
    3. Install Tray1/2 Cassette.
    Check if Feed-Actuator works correctly.
    1. Check the tension spring is properly loaded on the Actuator_Feed.
    2. Check that the connector for the photo sensor is plugged in securely.

    Service Manual

    4-52

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    12-004

    ? Error message
    Paper mismatch MP.
    Load [A4] [Plain]
    Continue ? Cancel X

    ? Symptom
    The paper in Manual Tray does not match the size selected.
    ? Possible Cause
    1. Check that the size selected matches the copy paper in the Manual Tray.
    2. Check the harness and connector of the MP Size Sensor.
    3. MP Size Sensor is defective.
    ? Troubleshooting method
    1. Open MP Tray.
    2. Load [Letter] paper in MP Tray.
    3. If the problem persists, check if the MP_Paper_Detect_Actuator works correctly.
    a. Check the spring is put in the right place of the actuator
    b. Check the harness and the connector fit on the photo sensor.
    c. Check the connection of the Drawer_MP and screw points.
    JC39-01333A
    (Harness-MP DRAWER_MP)

    Service Manual

    4-53

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    18-000
    18-001
    18-002
    18-003

    ? Error message
    Fax memory is almost full.
    Fax memory is full. Print or remove received fax Job
    Too many faxes are queued to be sent. Wait or remove queued job.
    Too many faxes are received. Print or remove job

    ? Symptom
    Cannot execute the Fax function.
    ? Possible Cause
    There is not enough fax memory.
    ? Troubleshooting method
    1. "Fax memory is almost full." message case :
    1) Check the printing condition of machine. (Toner or Paper of tray)
    2)  ven though the printing condition of machine is normal, if this message is displaying, check the Secure
    E
    Receive option.
    (Fax mode &amp; gt; Menu &amp; gt; Fax Feature &amp; gt; Secure Receive &amp; gt; Off)
    E
    3)  ven though the option of Secure Receive is off, if this message is displaying, remove the job using the STOP
    button.
    2. "Fax memory is full. Print or remove receive fax job." message case :
    1) Check the printing condition of machine. (Toner or Paper of tray)
    E
    2)  ven though the printing condition of machine is normal, if this message is displaying, check the Secure
    Receive option.
    (Fax mode &amp; gt; Menu &amp; gt; Fax Feature &amp; gt; Secure Receive &amp; gt; Off)
    3)  ven though the option of Secure Receive is off, if this message is displaying, remove the job using the STOP
    E
    button.
    3. "Too many faxes are queued to be sent. Wait or remove queued job." message case :
    1) Check the delayed Fax job. (Reserved delay send job)
    2) If the number of reserved send jobs is reached Max Job Count, reservation of send job is denied.
    3) So, remove the delayed job .
    (Fax mode &amp; gt; Menu &amp; gt; Fax Feature &amp; gt; Cancel job)
    4. "Too many faxes are received. Print or remove job." message case :
    1) Check the printing condition of machine. (Toner or Paper of tray)
    E
    2)  ven though the printing condition of machine is normal, if this message is displaying, check the Secure
    Receive option.
    (Fax mode &amp; gt; Menu &amp; gt; Fax Feature &amp; gt; Secure Receive &amp; gt; Off)
    E
    3)  ven though the option of Secure Receive is off, if this message is displaying, remove the job using the STOP
    button.

    Service Manual

    4-54

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    21-002

    ? Error message
    Paper Empty in tray1
    Paper is empty in tray1. Load paper

    ? Symptom
    There is the paper in tray1 but error message is displayed.
    ? Possible Cause
    1. Tray1 empty sensor harness is not connected properly. .
    2. Empty Sensor is defective.
    ? Troubleshooting method
    1. Check the paper empty sensor connector. Reconnect it.
    2. Check the paper empty sensor. If it is defective, replace it.
    3. Check if the actuator is broken.

    6p Feed/Tray empty

    Service Manual

    4-55

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    21-003

    ? Error message
    Tray 1 cassette is pulled out. Insert it properly

    ? Symptom
    Tray1 cassette is inserted in machine but error message is displayed.
    ? Possible Cause
    1. The connector of the Tray1 Home Position Sensor is not connected properly.
    2. Tray1 Home Position Sensor is defective.
    ? Troubleshooting method
    1. Reinstall the tray1 cassette.
    2. Reconnect the / Feed sensor harness.

    6p Feed/Tray empty
    3.Check the CST Draw connector. Reconnect it.

    Service Manual

    4-56

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    21-010

    ? Error message
    Paper is empty in MP tray. Load paper

    ? Symptom
    There is the paper in MP tray but error message is displayed.
    ? Possible Cause
    1. MP Paper Empty Sensor harness is not connected properly.
    2. MP Paper Empty Sensor is defective.
    ? Troubleshooting method
    1. Check the MP paper empty sensor connector. Reconnect it.
    2. Check the MP paper empty sensor. If it is defective, replace it.
    3. Check if the MP Empty actuator is broken.

    Actuator-Empty

    Service Manual

    4-57

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    21-018

    ? Error message
    Paper Empty in tray2
    Paper is empty in tray2. Load paper

    ? Symptom
    There is the paper in tray2 but error message is displayed.
    ? Possible Cause
    1. Tray2 empty sensor harness is not connected properly. .
    2. Empty Sensor is defective.
    ? Troubleshooting method
    1. Check the paper Tray2 empty sensor connector. Reconnect it.
    2. Check the paper Tray2 empty sensor. If it is defective, replace it.
    3. Check if the Tray2 actuator is broken.

    Actuator

    Service Manual

    4-58

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Code
    21-019

    ? Error message
    Tray2 cassette is pulled out. Insert it properly

    ? Symptom
    Tray2 cassette is inserted in machine but error message is displayed.
    ? Possible Cause
    1. The connector of the Tray2 Home Position Sensor is not connected properly.
    2. Tray2 Home Position Sensor is defective.
    ? Troubleshooting method
    1. Reinstall the tray2 cassette.
    2. Check the Tray2 Open micro sensor connector. Reconnect it.
    3. Check the Tray2 Open micro sensor. If it is defective, replace it.

    micro switch sensor

    Service Manual

    4-59

    Samsung Electronics

    Alignment &amp; Troubleshooting

    ? Error message
    Transfer belt is not installed. Install it.
    Transfer belt is not compatible for this machine. Check user's guide.

    ? Code
    28-001
    28-002
    28-003

    ? Symptom
    The red LED is turning on and the machine does not operate.
    ? Possible Cause
    The transfer belt unit is installed in the machine but the machine could not read the information from the CRUM.
    CRUM information is different from machine.
    ? Troubleshooting method
    1.Check if transfer belt unit is properly installed.
    2.  heck CRUM PBA connector pins.
    C
    Replace the CRUM PBA with normal thing and test it. If the CRUM PBA is defective, replace the transfer belt unit
    or CRUM PBA.
    3.  heck if the Transfer Belt CRUM Harness is defective and check that the connector is properly plugged into the
    C
    Engine Board.
    4. Replace the Main Board with a known good one and test it. If it works replace Main Board.

    CRUM Harness and
    connector

    CRUM and Main
    board connector

    PBA CRUM

    Service Manual

    4-60

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.2.3 Feeding Problems and solutions
    4.2.3.1 Clearing paper JAMS
    If a paper jam occurs an error message appears in the LCD display. Find and remove the jammed paper. If
    you don't see the paper, open the covers. Do not use a tweezers, pliers, or other metal tools when clearing
    a paper jam. This could damage the internal mechanism causing print quality problems or possibly electrical
    shock.

    JAM type

    Jam 2
    Duplex Jam

    Jam 1

    Jam 0

    Jam type

    Displayed error message

    JAM0

    Paper Jam in tray1

    JAM1

    Jam inside machine

    JAM2

    Jam in exit area

    Duplex JAM

    Jam bottom of duplex
    Jam top of duplex

    Service Manual

    4-61

    Samsung Electronics

    Alignment &amp; Troubleshooting

    In tray 1

    3.  emove the jammed paper by pulling in the
    R
    direction shown. To avoid tearing the paper, pull
    it out gently and slowly.

    1.  pen and close the front door. The jammed
    O
    paper is automatically ejected from the machine.
    If the paper does not exit, go to the next step.
    2.Pull out tray 1 .

    If the paper does not move when you pull, or if
    you do not see the paper in this area, check the
    fuser area and around the toner cartridge.
    I
    4. nsert tray 1 back into the machine until it snaps
    into place. Printing automatically resumes.

    Service Manual

    4-62

    Samsung Electronics

    Alignment &amp; Troubleshooting

    In optional tray 2

    In the multi-purpose tray

    1. Pull out optional tray 2.

    1. f the paper is not feeding properly, pull the
    I
    paper out of the machine.

    2.  emove the jammed paper by pulling in the
    R
    direction shown. To avoid tearing the paper, pull
    it out gently and slowly.

    If the paper does not move when you pull or if
    you do not see the paper in this area, stop and
    go to the next step.

    If you cannot find the jammed paper, or if there is
    any resistance removing the paper, stop pulling
    and go to step 2.

    3.  ull tray 1 half-way out.
    P

    2.  lose the multi-purpose tray.
    C

    4. f you see the jammed paper, remove the paper
    I
    from the machine by gently pulling it straight out
    as shown below.

    3. Pull the tray out.
    4.  pen the inner cover while you are pushing the
    O
    lever with two hands.

    I
    5. nsert the trays back into the machine. Printing
    automatically resumes.

    Service Manual

    4-63

    Samsung Electronics

    Alignment &amp; Troubleshooting

    5.  emove your hand from one side and gently pull
    R
    out the jammed paper.

    8.  emove the jammed paper by pulling in the
    R
    direction shown. To avoid tearing the paper, pull
    it out gently and slowly.

    6.  eplace the tray.
    R
    If you cannot find the jammed paper, or if there is
    any resistance removing the paper, stop pulling
    and go to step 8.
    7.  sing the handle, completely open the front
    U
    door.
    9.  pen and close the front door to resume
    O
    copying.

    Service Manual

    4-64

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Inside the machine

    3.  pen the inner cover using the handle and
    O
    carefully remove the paper.

    1. Open the scan unit.

    4.  ull up the paper jam levers to loosen the
    P
    tension on the rollers in the fuser unit, then
    carefully remove the jammed paper out of the
    area.

    2. Open the inner cover using the handle.

    Note:  lease be careful when working in this area
    P
    as the Fuser is hot.
    5.  ress down the paper jam lever to reapply
    P
    tension back to the fuser rollers in the fuser unit.
    6.  lose the inner cover.
    C
    7.  ower the scan unit gently and slowly until it is
    L
    completely closed. Make sure that it is securely
    latched.
    Be careful not to pinch your fingers!

    Service Manual

    4-65

    Samsung Electronics

    Alignment &amp; Troubleshooting

    In exit area

    4.  pen the cover of reverse unit and carefully
    O
    remove the jammed paper out of the area.

    1.  pen and close the front door. The jammed
    O
    paper is automatically ejected from the machine.
    If you do not see the jammed paper, go to next
    step.
    2. 
    Gently pull the paper out of the output tray.

    If there is any resistance removing the paper or
    difficulty picking up jammed paper, stop pulling
    and turn the release knob in the direction as
    shown to remove the misfed paper.

    If you do not see the jammed paper or if there is
    any resistance when you pull, stop and go to the
    next step.
    3.  pen the scan unit.
    O

    Service Manual

    4-66

    Samsung Electronics

    Alignment &amp; Troubleshooting

    5. Close the cover of reverse unit.

    In the duplex unit area

    6.  ower the scan unit gently and slowly until it is
    L
    completely closed. Make sure that it is securely
    latched.
    Be careful not to pinch your fingers!

    1.  pen the front door.
    O

    2.  ress the green release handle to release the
    P
    paper transfer belt. Holding the handle on the
    paper transfer belt, lift it out of the machine.

    If you cannot find the jammed paper, or if there is
    any resistance removing the paper, stop pulling
    and go to step 7.
    O
    7.  pen the rear cover and carefully take the
    jammed paper out of the machine.

    8.  lose the rear cover.
    C

    Service Manual

    4-67

    Samsung Electronics

    Alignment &amp; Troubleshooting

    3.  emove the jammed paper by pulling in the
    R
    direction shown. To avoid tearing the paper, pull
    it out gently and slowly.

    5.  ower the paper transfer belt until it is parallel
    L
    with the front door and firmly seated.

    6. Close the front door to resume printing.

    4.  olding the handle on the paper transfer belt,
    H
    align it with the slots on the inside of the front
    door.

    Service Manual

    4-68

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Multi-Feeding
    Description
    Step

    When the paper is feeding, multiple pages are fed.
    Cause and Check Point

    Yes

    No

    1

    Check that the separation pad in the
    cassette is damaged. Is it worn?

    Replace the holder pad in
    the cassette.

    Go to step2

    2

    Check that the separation pad in the
    cassette has a defective spring. Is it
    defective?

    Replace the spring.

    Go to step3

    3

    Check the condition of the Pick-up Roller, it
    may have reached its PM interval.

    Replace the pick up roller.

    Skew paper
    Description
    Step

    Paper is skewed.
    Cause and Check Point

    Yes

    No

    1

    Check the paper is loaded properly.

    Go to step 2.

    Adjust the paper guide in
    paper size.

    2

    Check if the rollers in paper feed/path are
    dirty. Is it dirty?

    Clean the rollers.

    Go to step 3.

    3

    Check the condition of the Pick-up, Paper
    Feed Roller and DFP, it may have reached
    its PM interval.

    Replace the Pick-up,
    Paper Feed Roller and
    DFP, it may have reached
    its PM interval.

    Replace the SMPS.

    Service Manual

    4-69

    Samsung Electronics

    Alignment &amp; Troubleshooting

    4.2.4 Image Quality Problems and solutions
    If a mark or other printing defects occur at regular intervals down on the page, they may be caused by
    damaged or contaminated rollers. Use the table below to find which roller causes the defect based on the
    circumference of the roller.
    If the roller is dirty, try to clean it. If the problem still remains after cleaning, replace the roller as any other
    associated part.
    NO

    Roller

    1

    Fuser Belt

    2

    Pressure roller

    3

    OPC Drum

    4

    Deve Roller

    5

    Supply Roller

    6

    Transfer Roller

    7

    PTB Charge roller

    Service Manual

    Period (mm)
    125.7
    91
    75.39
    36.1 (CMY)
    32.6 (K)
    48.2 (CMY)
    43.4 (K)
    44

    Yes

    No

    Waving, Offset, Spot, Line Burst

    Fuser Unit

    Offset, Spot, Line Burst

    Fuser Unit

    White and Black Spot, Periodic Banding,
    Ghost, Color Registration

    CMYK toner
    cartridge

    White Spot, Horizontal Band

    CMY toner cartridge

    Offset, Spot, Line Burst

    K toner cartridge

    Periodic Band (by little difference of density)
    White and Black Spot, Periodic Banding

    31.4

    CMY toner cartridge
    K toner cartridge
    PTB Unit
    PTB Unit

    4-70

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Repetitive defect Image check page
    Print this page. Align the start line on this page with the printed defect image, and align the occurrence of the
    defect to determine which roller, drum, or belt to determine the cause of the defect.

    Start line

    PTB Charge roller
    Deve Roller (K)
    Deve Roller (CMY)
    Supply Roller (K)
    Transfer Roller
    Supply Roller (CMY)

    OPC Drum

    Pressure roller

    Fuser belt

    Service Manual

    4-71

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Vertical Black Line and Band
    Description

    1. Straight thin vertical black lines occur in the printed image
    2. Dark black vertical bands occurs in the printed image

    Cause and Check Point

    Solution

    Check if the surface of the charge roller is scratched or
    contaminated.

    Replace the toner cartridge and test again

    Check if there are grooves or damage to the OPC
    drum.

    Replace the toner cartridge and test again

    Check if the cleaning blade is damaged

    Replace the toner cartridge and test again

    Is the charge roller of PTB unit damaged?

    Clean the charge roller of PTB unit, or replace the PTB
    unit.

    Check if paper transfer belt is damaged or
    contaminated.

    Replace the PTB unit and test again.

    Is the Slit Glass for document processing by the DADF
    contaminated.

    Clean the Slit Glass area with Glass Cleaner, remove/
    scratch off any contaminant that maybe on the glass.

    Poor fusing

    Blank Page

    Dark image or Black

    Horizontal Bands

    Service Manual

    Vertical Black Line and Band

    Uneven Density

    4-72

    Samsung Electronics

    Con

    Alignment &amp; Troubleshooting

    Vertical White Line
    Description

    White vertical voids in the image.

    Cause and Check Point

    Solution

    Check if the LSU window or internal lenses of LSU are
    contaminated.

    Clean the LSU window with recommended
    cleaner(IPA). Clean the window with a clean cotton
    swab. If dirt is inside the LSU, replace the LSU.

    Check if there are scratches or damage to the OPC
    drum.

    Replace the toner cartridge.

    Check if there are scratches on the surface of the
    developing roller.

    Replace the toner cartridge.

    Check if there are foreign objects inside the toner
    cartridge.

    Replace the toner cartridge.

    Check if there are vertical scratches on the transfer
    unit.

    Replace the PTB unit.

    Poor fusing

    Vertical White Line

    Dark image or Black

    Vertical Black Line and Band

    Contamination on back of page

    Horizontal Bands

    Service Manual

    Blank Page

    Uneven Density

    4-73

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Contamination on back of page
    Description

    Poor fusing

    Blank Page

    Vertical White Line

    The back of the page is contaminated.

    Cause and Check Point

    Solution

    Dirty registration roller, pressure roller, feed roller, etc.
    Any dirty rollers through the path of the paper.

    Identify the roller which may cause the problem by
    comparing the period of the contamination on images
    with the size of rollers. Clean any dirt from the roller or
    replace the dirty roller.

    Dirty PTB belt or damaged PTB belt.

    Clean PTB or replace the PTB unit.

    Dirty feed guide, or any paper delivery guide.
    Dark image or Black

    Clean the part which cause the contamination.
    Vertical Black Line and Band

    Contamination on back of page

    Dark or Black image
    Horizontal Bands

    Description

    Poor fusing

    Uneven Density

    The back of the page is contaminated.

    Cause and Check Point

    Solution

    No charging voltage in the HVPS

    Check the connecting state between the Main PBA and
    HVPS. Reconnect the harness.

    Poor contact between toner cartridge and set contacts.

    Clean the contacts as necessary. Replace any
    deformed or damaged contacts.

    HVPS is defective.

    Replace the HVPS.
    Dark image or Black

    Horizontal Bands

    Service Manual

    4-74

    Samsung Electronics

    Vert

    Alignment &amp; Troubleshooting

    Blank Page
    Description

    Blank page is printed.

    Cause and Check Point

    Solution

    Bad contacts from OPC drum and/or toner cartridge to
    ground.

    Check the terminal for the Ground-OPC.

    The LSU is not working

    Check the connecter for the LSU

    The developing bias voltage on HVPS is not working.

    Check the HVPS B'd and replace it.
    Note:  nsure your meter is capable of reading the
    E
    voltages you are trying to check.
    Poor fusing

    Blank Page

    Poor fusing

    Blank Page

    Dark image or Black

    Vertical Black Line and Band

    Conta

    Print Density is uneven between front to rear.or Black
    Dark image

    Vertical Black Line and Band

    Cont

    Uneven Density
    Description

    Cause and Check Point
    The pressure force on the front to rear springs of the
    transfer roller is not even, the springs are damaged,
    the transfer roller is improperly installed

    Solution
    Replace the PTB Unit

    The toner layer is not even across the developing roller
    Replace the toner cartridge
    due to the damaged doctor blade or low toner level.
    The toner cartridge.tension springs are weakened.

    Replace the toner cartridge

    Service Manual

    Uneven Density

    Horizontal Bands

    The life of the Toner Cartridge has expired.

    Horizontal Bands

    Uneven Density

    Replace the toner cartridge

    4-75

    Samsung Electronics

    Alignment &amp; Troubleshooting

    Horizontal Bands
    Description

    Dark or white horizontal stripes appear in the page.
    (These may occur at regular intervals down the page.)

    Cause and Check Point

    Dark image or Black

    Solution

    The developing roller, OPC drum or other rollers in the
    toner cartridge may be contaminated or deformed.

    Replace the toner cartridge.

    Contamination of the Gap-Ring - regular intervals
    38.9mm

    Clean the gap ring, or replace it. Or replace the toner
    cartridge

    Clean all HV terminals in the cartridge and on the
    Poor contact of HV terminals of the toner cartridge with
    engine side. Ensure all toner or paper dust, particles
    high voltage terminals on the engine side.
    are removed.