Oki service error 343

oki service error 343

Code: 340 343 · Display: Check Drum 340~343: Drum Error · Description: No ID unit detected when turning on the printer or closing the cover. · Remedy: 1) Is. ANSWER. This error indicates that the image drum is not properly installed. Please re-install the image drum with the following procedure. printer off and on again *2. Oki C7000 & C9000 Series Error Codes. Program has referred to an invalide address. (See separate chart for details).

Oki service error 343 - remarkable, the

OKI Error Code Support

Inspection is required. 001:ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call 001 ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC001 occursReplace the printer control PCBGet HelpPower Off/On
002:Error
003:Error
005:Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 002:Error xxxxxxxx xxxxxxxx xxxxxxx
003:Error xxxxxxxx xxxxxxxx xxxxxxx
004:Error xxxxxxxx xxxxxxxx xxxxxxx
005:Error xxxxxxxx xxxxxxxx xxxxxxx
006:Error xxxxxxxx xxxxxxxx xxxxxxx
007:Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
009:Error Recovered from an error.
010:Error Recovered from an error.
011:ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
012:ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
020:ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON
024:ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
024:ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
030:ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
030:ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
040:ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
040: ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
042:Error
043:Error
045:Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
051: ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.Get HelpPower Off/On
052:Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 054:Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. 055:ErrorController unit cannot detect the scanner unitDoes this error message reappear?

Does this error message reappear?Yes


YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
Replace the CU/PU board.Get HelpInspection is required. 056:ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. 057:ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. 058:ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. 067:ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
067: ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required. 069:ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
069:ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 070:ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
070:ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
072:ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
073:Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 073:Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
074:Error
xxxxxxxx
075:Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 075:Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON 077:ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
077:Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 078:ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
081:ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. 090:ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
104:ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. 105:ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
106:ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
108:Error01: Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help02: Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help03: Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help04: Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help05: Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help09: Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCBGet Help10: Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCBGet HelpService Call
111:ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
112:ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
113:ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
114:ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
115:ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
121:ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?YesReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.Get HelpInspection is required. 122:ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


Is the FAN connector connected correctly?No


Yes

No
Yes

Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
123:ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
124:ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
125:ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
126: Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCBGet HelpInspection is required. 127:ErrorFuser FAN errorIs the FAN connector connected properly?
Does this error recur?No
Yes
YesRe-connect it properly. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
128:Error01: Fuser Exhaust
Fan 1
02: Low Voltage Fan
03: PU Fan
05: Station 1 ID
Intake Fan
09: Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
10: Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
01: Driver relay PCB
02: Printer Control PCB
03: Printer Control PCB
05: Driver Relay PCB
09: Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
10: Driver relay PCB

Get HelpService Call
134: ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
134-5: Spot color PCB
134-01 to 04: Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
134-01 to 04:
Printer control PCB
134-05: Spot color PCBGet HelpService Call
135: Error01: Tray 1 Lift-up
Motor Error
02: Tray 2 Lift-up
Motor Error
03: Tray 3 Lift-up
Motor Error
04: Tray 4 Lift-up
Motor Error
05: Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
01: Printer Control PCB
02 to 05: Option tray PCBGet Help07: Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCBGet HelpService Call
135: Error09: Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCBGet Help11: Station 1 ID Motor Lock Error
12: Station 2 ID Motor Lock Error
13: Station 3 ID Motor Lock Error
14: Station 4 ID Motor Lock Error
15: Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanismGet HelpInspection is required. 142:ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
143: ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
147: ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.Get HelpInspection is required. 154:ErrorThe belt unit fuse blown out.Get HelpInspection is required. 155:ErrorThe fuser unit fuse blown out.Get HelpInspection is required. 160:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. 161:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. 162:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpInspection is required. 163:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpService Call
163: ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.
Get HelpService Call
166: ErrorAn abnormality was detected with the power supply temperature thermistor.
01: The power supply thermistor is detected as shorted.
02: The power supply thermistor is detected as open.
03: The power supply thermistor indicates high temperature error
04: The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB
Get HelpService Call
167: ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power Get HelpService Call
168: Error01: Thermistor is
detected as shorted
02: Thermistor is
detected as open
03: Thermistor is
indicates high
temperature error
04: Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the 168-03 error, the display changes to Service Call 994: Error
Get HelpService Call
169: Error01: Thermistor is detected as shorted
02: Thermistor is detected as open
03: Thermistor is indicates high temperature error
04: Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
170: Error
171: Error
Short circuit (170) or open circuit (171) of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.Get HelpService Call
172: Error
173: ErrorAn abnormal (172: high or 173: low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call 994: Error in some cases.Get HelpService Call
181: Error
182: Error
183: Error
184: Error
185: ErrorOption unit I/F error
(181 = Duplex Unit.
182, 183, 184, 185 = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get HelpService Call
188: Error01: Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help02: Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
190: ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
203: Error
204: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
207: Error
208: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
213: Error
214: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpSerice Call
230: ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB
Get HelpService Call
231: Error01: PU-Tag Reader Interface Error
02: Tag Reader circuit abnormality
03: Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get HelpService Call
241: Error

245 ErrorEngine Program
Memory Error
241: DUPLEX Flash memory error
242: Option Tray 2
243: Option Tray 3
244: Option Tray 4
245: Option Tray 5
Does this error recur?YesPower OFF/ON

241: Replace the DUPLEX PCB.
242-5: Replace the option try PCB

Get HelpService Call
247: ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpService Call
249: ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpPower Off/On
250: ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
251: ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDDGet HelpService Call
254: ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get HelpService Call
257: ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
260: ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
261: ErrorHeater side1 thermistor error (L)Get HelpService Call
262: ErrorHeater side2 thermistor error (L)Get HelpService Call
263: ErrorHeater side1 thermistor error (R)Get HelpService Call
264: ErrorHeater side2 thermistor error (R)Get HelpService Call
265: ErrorLower1 thermistor error (L)Get HelpService Call
266: ErrorLower2 thermistor error (L)Get HelpService Call
267: ErrorLower3 thermistor error (L)Get HelpService Call
268: ErrorLower1 thermistor error (R)Get HelpService Call
269: ErrorLower2 thermistor error (R)Get HelpService Call
270: ErrorLower3 thermistor error (R)Get HelpService Call
271: ErrorCenter NC sensor detecting errorGet HelpService Call
272: ErrorCenter NC sensor compensating errorGet HelpService Call
273: ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
274: ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError 310The top cover is open.Press the [Details] button for help.Get HelpError 311The front cover is open.Press the [Details] button for help.Get HelpError 320The fuser unit is not installed correctly.Remove and re-install the fuser unit.

Press the [Details] button for help.Get HelpError 330The belt unit is not installed correctly.Remove and re-install the belt unit.

Press the [Details] button for help.Get HelpError
340
341
342
343The image drum is not installed correctly.

Error 340 - Yellow Image Drum
Error 341 - Magenta Image Drum
Error 342 - Cyan Image Drum
Error 343 - Black Image DrumRemove and re-install the image drum.

Press the [Details] button for help.Get HelpError 348The fuser unit is not installed correctly.Reset fuser unit.

Press the [Details] button for help.Get HelpError
350
351
352
353Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

Error 350 - Yellow Image Drum
Error 351 - Magenta Image Drum
Error 352 - Cyan Image Drum
Error 353 - Black Image DrumOpening and closing the output tray can resume printing for a while.

However, you should replace the image drum as soon as possible.

Press the [Details] button for help.Get HelpError 354The fuser has reached its life.

Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install new fuser unit.

Press the [Details] button for help.Get HelpError 355The transfer belt unit has reached its life.

Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

Replace with a new transfer belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError 356The waste toner is full.Opening and closing the output tray can resume printing for a while.

Replace with a new belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError 360The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

Press the [Details] button for help.Get HelpError
370
371
372
373A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

Press the [Details] button for help.Get HelpError 380Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError
381
382
383
384
385
389
A paper jam has occurred under the image drum. Remove the paper.

Press the [Details] button for help.Get HelpError 390Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError 391Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 392Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 393Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 394Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 400Paper size error.

Reset paper in tray.

Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

Open and close cover to perform recovery printing, and continue.Get HelpError 401Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

Press the [Details] button for help.Get HelpError 409Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError
410
411
412
413Toner empty. Replace with new Toner Cartridge.

C: Cyan (blue)
M: Magenta
Y: Yellow
K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError
414
415Waste Toner Full. Replace with new Toner Cartridge.

Y: Yellow,
M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError 540Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 541Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 542Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 543Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError
544
545
546
547A color toner cartridge indicated on the screen is not properly installed.

Error 544 - Yellow
Error 545 - Magenta
Error 546 - Cyan
Error 547 - BlackThe toner cannot be detected.

Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

Press the [Details] button for help.Get HelpError
550
551
552
553A non-recommended toner is installed.

Error 550 - Yellow
Error 551 - Magenta
Error 552 - Cyan
Error 553 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
554
555
556
557A non-recommended toner is installed.

Error 554 - Yellow
Error 555 - Magenta
Error 556 - Cyan
Error 557 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
560
561
562
563Toner empty error because a image drum has reached its life.

Error 560 - Yellow Image Drum
Error 561 - Magenta Image Drum
Error 562 - Cyan Image Drum
Error 563 - Black Image DrumInstall new image drum.

Press the [Details] button for help.
Get HelpError
564
565
566
567Image drum has reached end of life.

Error 564 - Yellow Image Drum
Error 565 - Magenta Image Drum
Error 566 - Cyan Image Drum
Error 567 - Black Image DrumTemporarily prolong life by pressing OK button.

Install new image drum.

Press the [Details] button for help.Get HelpError 581Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.Get HelpError 587The rear cover is open.Press the [Details] button for help.Get HelpError 610The Yellow toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 611The Magenta toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 612The Cyan toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 613The Black toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError
614
615
616
617A non-recommended toner is installed.

Error 614 - Yellow
Error 615 - Magenta
Error 616 - Cyan
Error 617 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
620
621
622
623A non-recommended toner is installed.

Error 620 - Yellow
Error 621 - Magenta
Error 622 - Cyan
Error 623 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
680
681
682
683Image drum has reached end of life.

Error 680 - Yellow Image Drum
Error 681 - Magenta Image Drum
Error 682 - Cyan Image Drum
Error 683 - Black Image DrumInstall new image drum.

Press the [Details] button for help.Get HelpError 709Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
901: Error
902: ErrorShort circuit (901) or open circuit (902) with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpPower Off/On
903: Error
904: ErrorThe belt thermistor detected abnormal temperature.
903: too high
904: too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpInspection is required.
980 : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.Get HelpInspection is required.
990 : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.Get HelpService Call
993: ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCBGet HelpService Call
994: ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unitGet HelpPower Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpPower Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpNote:
Service call errors, 171: Error, 166-02: Error, 168-02: Error, 169-02: Error 0169-04: Error and 902: Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

Error Messages

Message

Error code

Indicator

Cause/Solution

Detected an abnormality of internal database.

The data must be deleted.

After pressing [Enter], the data will be deleted, and then reboot.

-

-

Database in the machine has been broken.

Press «ENTER» button.

PU Flash Error

-

Goes off

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

Data Present

-

-

Data remains unprinted.

To manually print, press «ON LINE» button.

To delete the data without printing, press «CANCEL» button.

Changing Language

Please wait

-

Blinks

Display language is being changed.

Wait for a while.

Language Change Failed

Error num: %CODE%

-

Blinks

Switching display languages failed.

Press the power button to turn off the machine, and then back on.

XXX

%COLOR% Toner Low.

Search keyword: P10081

-

Lights up

The toner indicated on the screen is low. Have a new toner cartridge ready.

And replace the old image drums with new ones after a message for replacement of image drum appears.

XXX

%COLOR% Waste Toner Full. Replace Toner.

Search keyword: P40028

-

Lights up

Waste toner is full. Replace with a new toner cartridge of the indicated color.

The printer can be used for a while when the front cover is opened and closed. However, replace with a new toner cartridge quickly as the image drum might become damaged.

XXX

%COLOR% Toner Sensor Error.

%COLOR% Non Recommended Toner.

Search keyword: P40947

-

Lights up

An optimum toner cartridge is not installed.

Use a toner cartridge that matches your machine.

The print quality is not guaranteed.

XXX

Toner Sensor Error.

Search keyword: P40959

540, 541, 542, 543

Lights up

Something is wrong with the toner sensor of the indicated color or the image drum is not installed correctly.

Install the toner cartridge or image drum of the indicated color correctly.

If the error occurred in Yellow (Y) or Magenta (M), make sure that the blue knob on the belt unit is turned sideway.

If the same error occurs, contact your dealer.

540: Yellow, 541: Magenta (red), 542: Cyan (blue), 543: Black

XXX

Error Postscript

-

-

A postscript error has occurred.

The job has been dismissed.

XXX

PDL Error Occurred

-

-

PDL error has occurred.

To erase the message, press «ENTER» button.

XXX

%COLOR% Image Drum Near Life.

Search keyword: P10076

-

Lights up

Prepare new image drums.

And replace the old image drums with new ones after a message for replacement of image drum appears.

XXX

Fuser Unit Near Life.

Search keyword: P10979

-

Lights up

Prepare a new fuser unit.

And replace the old fuser unit with new ones after a message for replacement of fuser unit appears.

XXX

Belt Unit Near Life.

Search keyword: P10978

-

Lights up

Prepare a new belt unit.

And replace the old belt unit with new ones after a message for replacement of belt unit appears.

XXX

Non Recommended Fuser Unit Detected.

Search keyword: P40439

-

Lights up

An optimum fuser unit is not installed.

Use a fuser unit that matches your machine.

The print quality is not guaranteed.

XXX

Change Fuser Unit.

Search keyword: P40971

-

Lights up

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

XXX

Non Recommended Belt Unit Detected.

Search keyword: P40444

-

Lights up

An optimum belt unit is not installed.

Use a belt unit that matches your machine.

The print quality is not guaranteed.

XXX

Change Belt Unit.

Search keyword: P40970

-

Lights up

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

XXX

%COLOR% Toner Empty.

Search keyword: P40028

-

Lights up

The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

XXX

%COLOR% Toner Not Installed.

Search keyword: P40902

-

Lights up

The toner cartridge of the indicated color is not installed correctly.

Install the toner cartridge correctly.

XXX

%COLOR% Non Recommended Image Drum Detected.

Search keyword: P40485

-

Lights up

An optimum image drum is not installed.

Use a image drum that matches your machine.

The print quality is not guaranteed.

XXX

%COLOR% Image Drum Life.

Search keyword: P40936

-

Lights up

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

XXX

%COLOR% Image Drum Life, %PAGES% Pages Left.

Search keyword: P40936

-

Lights up

The image drum indicated on the screen reaches its lifetime.

The number of pages you can print is displayed in "%PAGES%".

XXX

%COLOR% Image Drum Life, Print Quality Not Guaranteed.

Search keyword: P40936

-

Lights up

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

The print quality is not guaranteed.

XXX

%TRAY% Empty

-

Lights up

No paper is loaded in the indicated tray.

Load paper.

Other trays are available.

XXX

File System is Full

-

Lights up

Memory in the file system is full.

Delete unnecessary files.

XXX

File System is Write Protected

-

Lights up

The file you are trying to write is write-protected.

Contact the printer administrator.

XXX

File Erasing

-

Lights up

Stored document files are being deleted.

Wait for a while.

Deleting data

-

Lights up

This machine ran out of color toner. Color print data is being deleted.

Wait for a while.

XXX

Deleting data

-

Lights up

Deleting data stored in private printing.

Wait for a while.

XXX

Erased Data Full

-

Lights up

Files supposed to be deleted are full. Erase the files.

XXX

Wait Timeout is Disabled

-

Lights up

Wait Timeout is disabled.

XXX

Job Log Buffer Full(Delete old logs)

-

-

Old job logs were deleted, because job log buffer was full.

XXX

NFC Unit Error. NFC function is not available.

Press ONLINE Button

-

-

There is something wrong in the NFC unit.

Functions related to the NFC are not available.

Turn off the machine, and then back on.

If the same error occurs, contact your dealer. To hide this message, select [Admin Setup] > [Others Setup] > [NFC Setup], and then select [Disable].

XXX

USB Hub Unsupported

Please detach it

-

-

A USB hub is connected. Remove the USB hub.

This machine does not support USB hub.

XXX

Unsupported USB Device Detected

Please detach it

-

-

An unsupported USB device is connected.

Remove the USB device.

XXX

Incompatible USB device connected

Please detach it

-

-

An unsupported USB device is connected.

Remove the USB device.

XXX

No communication with the SNTP server.

-

-

Obtaining current time from the SNTP server failed.

Check the server or network connection.

XXX

Getting target IP failed. Please check DHCP settings.

-

-

The DHCP server cannot be detected.

Check the network connection.

XXX

Collate Fail:Too Many Pages

Press ONLINE Button

-

-

A collate print error has occurred.

Reduce the data amount. If that does not work, reduce the size of the print data.

To erase the message, press «ONLINE» button.

XXX

Failed to read or write the usage management information of Print Quantity

Press ONLINE Button

-

Lights up

The usage management information could not be read.

Press «ONLINE» button.

XXX

Duplex Print Failed

Press ONLINE Button

-

Lights up

For the paper setting that a duplex printing is not possible, it was printed in simplex.

Check the size and thickness of paper.

XXX

Color Restricted. Mono Printed

Press ONLINE Button

-

Lights up

A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

To erase the message, press «ONLINE» button.

XXX

Color Restricted. Job Rejected

Press ONLINE Button

-

Lights up

A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

To erase the message, press «ONLINE» button.

XXX

Print Restricted. Job Rejected

Press ONLINE Button

-

Lights up

A print job was deleted due to an unauthorized user. Contact your administrator for printing.

To erase the message, press «ONLINE» button.

XXX

Log Buffer is Full. Job Rejected

Press ONLINE Button

-

Lights up

Print data is deleted because the accounting log buffer is full.

Contact a printer administrator and remove the log buffer.

XXX

Expired saved files have been deleted

Press ONLINE Button

-

Lights up

Private printing files whose storage period expired were automatically deleted.

To erase the message, press «ONLINE» button.

XXX

E-mail receiving has been cancelled

Press ONLINE Button

-

Lights up

Indicates that Email receiving has been canceled.

It has the following possibilities.

  • The format of email that has received is illegal or not supported.

  • The attached file is illegal or not supported.

  • The attached file that has received is too large.

  • Network connection has disconnected.

XXX

File System Operation failed <nnn>

Press ONLINE Button

-

Lights up

An error has occurred in the file system.

To erase the message, press «ONLINE» button.

XXX

Invalid Print Data Received

Press ONLINE Button

-

-

Invalid data received.

If you performed private printing, the data was deleted because it was incomplete. Print again.

To erase the message, press «ONLINE» button.

XXX

Job Log Database Error

Contact the device administrator

Press ONLINE Button

-

-

A data base access error has occurred while writing or reading the job log.

Turning off and on the machine may resolve the problem.

To erase the message, press «ONLINE» button.

XXX

IPv4 Address is conflicted

Change IPv4 Address

-

-

The IP address assigned to this machine is duplicated with that of another device.

Check the IP addresses, and then assign another IP address.

XXX

Error PDF

Press ONLINE Button

-

-

The PDF file is damaged.

Check the file.

To erase the message, press «ONLINE» button.

XXX

Invalid Password

Press ONLINE Button

-

-

Notifies that the entered password does not match the password set to encrypted PDF.

The file will not be printed unless the passwords match.

XXX

PDF Cache Write Error

Press ONLINE Button

-

-

Notifies that writing a PDF file to the cache has failed.

To erase the message, press «ONLINE» button.

XXX

Decode error occurred

Press ONLINE Button

-

-

Indicates that an error has occurred during analysis of image data input from an external source.

This appears when an error has occurred during analysis of TIFF or JPEG data in USBMemoryPrint, DirectPrint, E-mailPrint mode.

To erase the message, press «ONLINE» button.

XXX

Can not read the file

Press ONLINE Button

-

-

The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

To erase the message, press «ONLINE» button.

XXX

Color toner empty. Job cancelled

Press ONLINE Button

-

-

The print data was cancelled because color toner is empty.

To erase the message, press «ONLINE» button.

XXX

Job Type restricted

Job rejected

Press ONLINE Button

-

-

A job of a JobLimitation setting violation is received, and when discarding the job, it's indicated.

To print this job, contact the printer administrator.

Install Paper

MPTray

%MEDIA_SIZE%

Press ONLINE Button

-

Goes off

Manual Printing from the MP tray is specified.

Load the paper of the size indicated in the MP tray, and then press the «ONLINE» button.

Change Paper in %TRAY%

%MEDIA_SIZE%

%MEDIA_TYPE%

Press ONLINE Button

Please see HELP for details

661, 662, 663, 664, 665

Blinks

Paper loaded on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

661: Tray 1, 662: Tray 2, 663: Tray 3, 664: Tray 4, 665: Tray 5

Change Paper in MPTray

%MEDIA_SIZE%

%MEDIA_TYPE%

Press ONLINE Button

Please see HELP for details

660

Blinks

Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

Change Paper in %TRAY%

%MEDIA_SIZE%

%MEDIA_TYPE%

Press ONLINE Button

Please see HELP for details

461, 462, 463, 464, 465

Blinks

Paper loaded on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

For paper which can be set both horizontally and vertically, check the direction of paper.

461: Tray 1, 462: Tray 2, 463: Tray 3, 464: Tray 4, 465: Tray 5

Install Paper

MPTray

%MEDIA_SIZE%

Press ONLINE Button

Please see HELP for details

460

Blinks

Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

For paper which can be set both horizontally and vertically, check the direction of paper.

Summary Account balance is 0.

%USERNAME%

%ACCOUNTNAME%

Increase the balance and press [Enter]

Press [Cancel] to cancel.

-

Blinks

The number of print jobs excesses the limit.

No more print jobs are authorized.

Contact the printer administrator.

Remove Paper

Output Tray

Please see HELP for details

480

Blinks

Paper in the output tray is full.

Remove the handout.

Press ONLINE Button for Restoration

Memory Overflow

Please see HELP for details

420

Blinks

Data is too complicated.

Memory full error has occurred during processing.

Reduce the volume of the print data.

If the same error is displayed again, contact your dealer.

Insufficient memory.

If using multiple functions, finish the function being used before attempting another.

If the problem does not improve, reduce the resolution.

Press ONLINE Button

-

Blinks

Memory is full.

Print after the ongoing operation is over.

If the error persists, lower the image quality on the printer driver.

Wireless startup failed

Press ONLINE Button

Please see HELP for details

517

-

Restart this machine.

If the error still persists even after the reboot, power off this machine and check if the wireless LAN module is installed.

If the wireless LAN module is not installed, set [Wireless Module] in [Boot Menu] to [Disable].

If the wireless LAN module is installed, check if the model name of the wireless LAN module is compatible with this machine.

If the model name is incorrect, replace the wireless LAN module with the one suitable for this machine.

If the model name is correct, contact your dealer.

This wireless firmware version does not operate on this device

Press ONLINE Button

Please see HELP for details

504

-

The version of the firmware does not match this machine.

Contact your dealer.

Wireless settings are incomplete

Press ONLINE Button

Please see HELP for details

505

-

Wrong values are set or items remain unset in the wireless LAN settings.

Check the wireless settings.

If the error persists, initialize the network settings, and set up the wireless LAN settings again.

Not connected to wireless access point

Press ONLINE Button

Please see HELP for details

506

-

No wireless LAN access points are found.

Make sure that the access point is turned on.

Disconnect and re-connect to wireless LAN.

Wait a Moment

Message Data Processing

-

-

Updating messages displayed on the operator panel.

Please wait.

Wait a Moment

Message Data Writing

-

-

Updating messages displayed on the operator panel.

Please wait.

Power Off/On

Message Data Received OK

-

-

Updating messages displayed on the operator panel is completed.

Turn the power of the printer off and on again.

Check Data

Message Data Write Error<%CODE%>

-

-

Writing of message data to be uploaded to a printer has been failed.

Check if the message data to be updated matches the printer.

Press ONLINE Button for Restoration

Receiving Data Timeout

Please see HELP for details

519

Blinks

When receiving data by Port9100, LPR, FTP, IPP, WSD, or Email, a timeout occurred in stream.

Firmware Update Error

Please try again

If network doesn't work, please try firmware update over USB

-

-

Updating the firmware failed.

Update again.

Install Paper

%TRAY%

%MEDIA_SIZE%

Please see HELP for details

491, 492, 493, 494, 495

Blinks

No paper is loaded in the indicated tray. Load paper of the displayed size.

491: Tray 1, 492: Tray 2, 493: Tray 3, 494: Tray 4, 495: Tray 5

Install Paper

MPTray

%MEDIA_SIZE%

Please see HELP for details

490

Blinks

MP tray is empty.

Set paper.

If paper is set, paper set cover is not set. Lower the paper set cover.

Install Paper Cassette

%TRAY%

Please see HELP for details

430, 431, 432, 433, 434, 440, 441, 442, 443

Blinks

A paper cassette is not in the indicated tray.

Insert the paper cassette into the indicated tray.

If the cassette is already inserted in the printer, pull out the cassette and set it again to correctly locate it.

430, 440: Tray 1

431, 441: Tray 2

432, 442: Tray 3

433, 443: Tray 4

434: Tray 5

Replace Toner

%COLOR% Waste Toner Full

Please see HELP for details

415, 416

Blinks

Waste toner of the toner cartridge is full. Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

415: Magenta (red), 416: Cyan (blue)

Install Toner

%COLOR%

Please see HELP for details

410, 411, 412, 413

Blinks

The indicated cartridge ran out of toner.

Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

410: Yellow, 411: Magenta (red), 412: Cyan (blue), 413: Black

Non Recommended Toner

%COLOR%

Please see HELP for details

549, 550, 551, 552, 553, 554, 555, 556, 557, 614, 615, 616, 617, 620, 621, 622, 623

Blinks

The indicated toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

550, 554, 614, 620: Yellow

551, 555, 615, 621: Magenta (red)

552, 556, 616, 622: Cyan (blue)

549, 553, 557, 617, 623: Black

Toner Not Installed

%COLOR%

Please see HELP for details

610, 611, 612, 613

Blinks

The supplied starter toner cartridges are installed in the consumable image drums.

Install the consumable toner cartridges in the consumable image drums.

610: Yellow, 611: Magenta (red), 612: Cyan (blue), 613: Black

Non Recommended Image Drum

%COLOR%

Please see HELP for details

684, 685, 686, 687, 690, 691, 692, 693, 700, 701, 702, 703, 704, 705, 706, 707

Blinks

The indicated image drum is not optimum.

We recommend using an optimum Image Drum.

684, 690, 700, 704: Yellow

685, 691, 701, 705: Magenta (red)

686, 692, 702, 706: Cyan (blue)

687, 693, 703, 707: Black

Image Drum Not Installed

%COLOR%

Please see HELP for details

694, 695, 696, 697

Blinks

The indicated image drum is not installed.

Install the image drum.

694: Yellow, 695: Magenta (red), 696: Cyan (blue), 697: Black

Caution: Non-Genuine Consumable detected

Check user's manual "Trouble Shooting" to restore machine operation

709

Blinks

This error means that a non-OKI Original consumable has been installed in the machine.

The warranty is applicable when the product is used with its designated OKI Original consumables. Use caution when choosing other consumables. The entire risk as to the quality and performance of the product due to the use of non-OKI Original consumables is with you. Should the product prove defective due to non-OKI Original consumables, you assume the cost of all necessary servicing, repair or correction, as our warranty may not cover these defects.

To accept these risks and to restore function:

1) Turn off your printer.

2) Turn the machine on. Press the «CANCEL» button when [PLEASE WAIT] is displayed.

3) Release the «CANCEL» button when [Ready To Print] is displayed.

Note: This operation will be recorded for future reference.

Paper jam occurred

Paper remained in %NUM% place(s)

Remove the paper

Press Help for details

632, 633, 634, 635

Blinks

A paper jam has occurred and paper remains in the paper input area.

Remove the jammed paper.

632: Tray2, 633: Tray3, 634: Tray4, 635: Tray5

637

Blinks

Paper has jammed around the front cover. Open the front cover and remove the jammed paper.

638

Blinks

Paper has jammed under the image drum.

Remove the jammed paper.

639, 640

Blinks

A paper jam has occurred and paper remains near the fuser unit.

Remove the jammed paper.

639, 640: Fuser unit

641, 642

Blinks

A paper jam has occurred and paper remains near the duplex unit.

Remove the jammed paper.

641: Duplex unit, Backside of the duplex unit

642: Duplex unit, Middle part of the duplex unit

Toner Sensor Error

%COLOR%

Please see HELP for details

540, 541, 542, 543

Blinks

The toner cartridge of the indicated color is not locked properly.

Check to make sure the blue lever (toner cartridge lock lever) of the toner cartridge is turned until it lines up with the in the far end.

If the error occurred in Cyan and the toner cartridge lock lever is turned until it is lined up with the in the far end, check if the 2 blue knobs on the belt unit are properly locked.

540: Yellow, 541: Magenta (red), 542: Cyan (blue), 543: Black

Check Paper

Paper Multi Feed

%TRAY%

Please see HELP for details

401

Blinks

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

After loading, open and close the front cover to release the error.

Check Paper

Paper Size Error

%TRAY%

Please see HELP for details

400

Blinks

Paper size error has occurred in the indicated tray. Make sure that the size made by paper loaded in the tray matches the setting made by the paper size dial in the paper cassette. Load paper according to the paper size and direction set for the paper size dial.

If the setting made by the paper size dial is wrong, cancel printing first, set the paper size dial, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Open and close the front cover to release the error.

Paper jam occurred

Paper remained in %NUM% place(s)

Remove the paper

Press Help for details

390

Blinks

A paper jam has occurred in the paper feed path from the MP tray.

Remove the jammed paper.

391, 392, 393, 394, 395

Blinks

A paper jam has occurred in the paper feed path from the indicated tray.

Remove the jammed paper.

If paper is not jammed, feeding paper may fail.

Reduce the number of sheets of paper loaded on the paper cassette. Make sure that the paper stoppers are set in the right position.

391: Tray 1, 392: Tray 2, 393: Tray 3, 394: Tray 4, 395: Tray 5

380

Blinks

A paper jam has occurred around the front cover.

Open the front cover and remove the jammed paper.

If jammed paper is invisible, close the front cover. If the error persists, paper jams may occur in the duplex unit.

381

Blinks

Paper has jammed under the image drum.

Remove the jammed paper.

382, 383, 385

Blinks

A paper jam has occurred around the fuser unit.

Remove the jammed paper.

382: The back of the machine, around the output bin

383: The back of the machine, around the duplex unit

385: Inside of the machine, around the fuser unit

370, 371, 373

Blinks

A paper jam has occurred around the duplex unit.

Pull out the duplex unit and remove the jammed paper.

For the Error code 373, make sure that paper does not remain inside the printer after pulling out the duplex unit.

372

Blinks

A paper jam has occurred in the paper feeding path from the duplex unit.

Open the front cover and remove the jammed paper.

If paper is invisible, pull out the duplex unit from the back side of the machine and check if paper jams inside of the duplex unit or machine.

Install Duplex Unit

Please see HELP for details

360

Blinks

The duplex unit is not properly installed. Install the duplex unit.

Install New Image Drum

Image Drum Life

%COLOR%

Please see HELP for details

350, 351, 352, 353

Blinks

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible, however.

350: Yellow, 351: Magenta (red), 352: Cyan (blue), 353: Black

Install New Image Drum

Image Drum Life

%COLOR%

Please see HELP for details

560, 561, 562, 563

Blinks

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

560: Yellow, 561: Magenta (red), 562: Cyan (blue), 563: Black

Install New Image Drum

Image Drum Life

%COLOR%

To Exceed the Life, Press Online Button

Please see HELP for details

564, 565, 566, 567

Blinks

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Pressing «ONLINE» button can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

564: Yellow, 565: Magenta (red), 566: Cyan (blue), 567: Black

Install New Image Drum

Printing disabled due to low threshold of Image Drum life.

%COLOR%

Please see HELP for details

680, 681, 682, 683

Blinks

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

680: Yellow, 681: Magenta (red), 682: Cyan (blue), 683: Black

Install New Fuser Unit

Fuser Unit Life

Please see HELP for details

354

Blinks

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install New Belt Unit

Belt Unit Life

Please see HELP for details

355

Blinks

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Check Fuser Unit

Please see HELP for details

348

Blinks

The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

Install New Belt Unit

Belt Unit Life

Please see HELP for details

356

Blinks

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the front cover can resume printing. Printing stops after 500 sheets are printed.

Check Toner Cartridge

Improper Lock Lever Position

%COLOR%

Please see HELP for details

544, 545, 546, 547

Blinks

A color toner cartridge indicated on the screen is not installed.

Make sure to turn the toner cartridge lock lever (blue) on the right side of the cartridge until it lines up with the in the far end. If the lever is in the correct position, check that the white protective tape has been removed.

544: Yellow, 545: Magenta (red), 546: Cyan (blue), 547: Black

Check Image Drum

%COLOR%

Please see HELP for details

340, 341, 342, 343

Blinks

The indicated image drum is not installed correctly.

Remove and re-install the image drum.

340: Yellow, 341: Magenta (red), 342: Cyan (blue), 343: Black

Check Fuser Unit

Please see HELP for details

320

Blinks

The fuser unit is not properly installed. Remove and re-install the fuser unit.

Non Recommended Fuser Unit

Please see HELP for details

698-01, 698-02, 698-03, 698-04, 698-06

Blinks

Check the model number of the fuser unit mentioned in the User's manual. Use a fuser unit that matches your machine.

Fuser Unit Not Installed

Please see HELP for details

699

Blinks

The fuser unit is not properly installed. Remove and reinstall the fuser unit.

Check Belt Unit

Please see HELP for details

330

Blinks

The belt unit is not properly installed. Remove and re-install the belt unit.

Non Recommended Belt Unit

Please see HELP for details

688-01, 688-02, 688-03, 688-04

Blinks

Check the model number of the belt unit mentioned in the User's manual. Use a belt unit that matches your machine.

Belt Unit Not Installed

Please see HELP for details

689

Blinks

The belt unit is not properly installed. Remove and reinstall the belt unit.

%COVER% Open.

Please see HELP for details

310, 311

Blinks

Indicated cover is open. Close the cover.

310: Output tray (Top cover), 311: Front cover

Wait a Moment

Rebooting <n>

-

Lights up

Rebooting the printer.

Wait for a while.

Power Off and Wait for a while

126:Condensing Error

Fatal 126

Blinks

A condensation has occurred inside a printer.

Turn the printer off and turn on again after a while.

Power Off/On

nnn:Error

131, 132, 133, 134

Blinks

The LED head cannot be detected.

131: Yellow (Y)

132: Magenta (M)

133: Cyan (C)

134: Black (K)

136-02, 136-03, 136-04, 980

Blinks

An error has occurred in or around the fuser unit.

Turn off the printer and turn on again after a while.

If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

166-03

Blinks

The inside of the printer is hot. Remove any objects blocking the ventilation holes on the printer, and restart the printer. If the same error is displayed again, contact your dealer.

166-04

Blinks

The inside of the printer is at a low temperature. Raise the room temperature, then restart the printer. If the same error is displayed again, contact your dealer.

181

Blinks

This is a duplex unit error. Turn the power off, and re-install the duplex unit. If the same error is displayed again, contact your dealer.

231-05, 231-06, 231-07, 231-08, 231-23

Blinks

Reading the consumables information failed.

If the following number is displayed, replace the corresponding consumable.

231-05 to 231-08: Toner cartridge / Image drum

231-23: Fuser unit/ Belt unit

Turn off the printer and turn on again after a while.

If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

260, 261, 262, 263, 264, 265, 266, 267, 268, 269, 270, 271, 272, 273, 274

Blinks

An error has occurred in or around the fuser unit.

Check that size and thickness of paper in the tray is correctly.

Turn off the printer and turn on again after a while.

If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

904

Blinks

The belt unit is at a low temperature. Raise the room temperature, then restart the printer. If the same error is displayed again, contact your dealer.

nnn*

Blinks

An error occurred inside the printer.

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

"*" is a 3-digit error code. The number that is displayed changes according to the error content.

Power Off/On

nnn:Fatal Error

PC:nnnnnnnn

LR:nnnnnnnn

FR:nnnnnnnn

Fatal, 002~011, F0C, F0D, FFE, FFF

Blinks

A fatal error occurred on the printer.

Contact your dealer and tell them the number in the error message and how the machine works.

The error code is displayed within the range 0x001 to 0xfff.

Error message list

Message
Error code
Description
Cover Name Open

Please See HELP For Details310, 311

The indicated cover is open. Close the cover.
310: Outlet tray (Top cover); 311: Front cover

Belt Unit Is Not Installed Correctly. Please Reset

Please See HELP For Details330The belt unit is not properly installed. Please reinstall the belt unit.
To install the belt unit, see "Replacing the belt unit".

Waste Toner Box Is Not Installed Correctly Because The Cover Is Open. Please Reset

Please See HELP For Details331The waste toner box is not properly installed. Please reinstall the waste toner box.
To replace the waste toner box, see "Replacing the black(K) toner cartridge and the waste toner box".Toner Cartridge Is Not Installed
Check All Toner Cartridges Are Installed Correctly. Please See HELP For Details335One of the four color toner cartridges is not properly installed. Please reinstall the toner cartridge that is not properly installed.
To install the toner cartridge, see "Replacing the black(K) toner cartridge and the waste toner box" or "Replacing the toner cartridge (C/M/Y)".Color Name Image Drum Is Not Installed Correctly. Please Reset

Please See HELP For Details340, 341, 342, 343The image drum of the displayed color is not properly installed. Please reinstall the image drum.
To install the image drum, see "Replacing the image drum".
340: Yellow; 341: Magenta; 342: Cyan; 343: BlackFuser Unit Is Not Installed Correctly. Please Reset

Please See HELP For Details320The fuser unit is not properly installed. Please reinstall the fuser unit.
To install the fuser unit, see "Replacing the fuser unit".
If the error persists, replace the fuser unit with a new one.Fuser Unit Is Not Installed Correctly. Reset Fuser Unit

Please See HELP For Details348The fuser unit is not properly installed. Please reinstall the fuser unit.
To install the fuser unit, see "Replacing the fuser unit".
If the error persists, replace the fuser unit with a new one.Color Name Image Drum End Of Life. Replace With A New Color Name Image Drum

Please See HELP For Details350, 351, 352, 353The image drum of the displayed color has reached the end of its service life. You can continue printing for a while by opening and closing the front cover, but please replace the image drum with a new one promptly.
To replace the image drum, see "Replacing the image drum".
350: Yellow; 351: Magenta; 352: Cyan; 353: BlackFuser Unit End Of Life. Replace With A New Fuser Unit

Please See HELP For Details354The fuser unit has reached the end of its service life. Please replace the fuser unit with a new one.
You can continue printing for a while by opening and closing the front cover.
To replace the fuser unit, see "Replacing the fuser unit".Belt Unit End Of Life. Replace With A New Belt Unit

Please See HELP For Details355The belt unit has reached the end of its service life. Please replace the belt unit with a new one.
You can continue printing for a while by opening and closing the front cover.
To replace the belt unit, see "Replacing the belt unit".

Belt Unit End Of Life. Replace With A New Belt Unit

Please See HELP For Details356The waste toner area of the belt unit is full. Please replace the belt unit with a new one.
To replace the belt unit, see "Replacing the belt unit".

Waste Toner Full. Install New Waste Toner Box

Please See HELP For Details

357See "Replacing the black(K) toner cartridge and the waste toner box".

Waste Toner Transfer Error. Please Reset Waste Toner Box

Please See HELP For Details

359See "Replacing the black(K) toner cartridge and the waste toner box".Paper Size Error. Reset Paper In Tray Name

Please See HELP For Details400Multiple sheets of paper are fed at a time from the displayed tray. Or, the paper of a size different from the paper size setting of the tray is fed.
Remove the jammed paper.
Remove the paper temporarily from the tray when multiple sheets of paper are fed at a time. Shuffle the paper well, horizontally align the edge of paper, and load the paper in the tray again.
Otherwise, check the size of paper to print on and the paper size setting of the tray, and match the paper settings.
Multiple Sheets Of Paper Have Been Fed. Reset Paper In Tray Name

Please See HELP For Details401Multiple sheets of paper are fed at a time from the displayed tray. Or, the paper of a size different from the paper size setting of the tray is fed.
Remove the jammed paper.
Remove the paper temporarily from the tray when multiple sheets of paper are fed at a time. Shuffle the paper well, horizontally align the edge of paper, and load the paper in the tray again.
If overlapping paper is not fed, check the size of the paper to print on and the paper size setting of the tray, and match the paper settings.Printing Stopped Because The Rear Output Tray Is Opened During The Printing Job. Please Remove Paper

Please See HELP For Details409Open the front cover, and remove the paper left in the machine if any. Then, close the front cover.Rear Output Tray Open. Duplex Not Available

Please See HELP For Details581Please close the rear output tray.Color Name Toner Is Empty
Replace With A New Toner Cartridge. Please See HELP For Details410, 411, 412The toner of the displayed color is empty.
You can continue using the device for a while by opening and closing the front cover, but the image drum may be damaged. Therefore, please replace the toner cartridge with a new one promptly. To replace the toner cartridge, see "Replacing the toner cartridge (C/M/Y)".
410: Yellow; 411: Magenta; 412: Cyan

Black(K)Toner Is Empty
Replace With A New Toner Cartridge And A New Waste Toner Box At The Same Time. Please See HELP For Details

413The black (K) toner is empty.
You can continue using the device for a while by opening and closing the front cover, but the image drum may be damaged.Therefore, please replace the toner cartridge with a new one promptly. To replace the toner cartridge, see "Replacing the black(K) toner cartridge and the waste toner box".

Check That The Waste Toner Box Has Been Replaced, And Press OK

Please See HELP For Details

418

If you have not replaced the waste toner box, press «OK».
If you have already replaced it, just press «OK».

Press OK After Replacing The Black(K) Toner Cartridge

Please See HELP For Details

428

Replace the black(K) toner and press «OK».

Printing Data Is Large. Memory Is Not Enough

Press OK To Hide This Message. Please See HELP For Details420The memory is insufficient.
Print again after lowering the printing quality in the printer driver.No Cassette In Tray Name. Remove The Tray And Re-insert

Please See HELP For Details430, 431, 432, 433, 440, 441, 442The printing has stopped because the displayed paper cassette is not properly installed.
Pull the paper cassette out, and insert it back.
430, 440: Tray 1; 431, 441: Tray 2; 432, 442: Tray 3; 433: Tray4Data (Media Size, Media Type) Doesn't Match Paper In Tray Name
Press OK To Continue Printing. Please See HELP For Details460, 461, 462, 463, 464The size of paper loaded in the displayed tray does not match the size of paper you are trying to print on. Check the paper size settings of the application you are trying to print from and the paper size settings of the tray, and match the paper size settings.
If the paper size can be loaded in portrait/landscape, please note the vertical/horizontal orientation.
460: MP tray; 461: Tray 1; 462: Tray 2; 463: Tray 3; 464: Tray 4No Paper In Tray Name. Set Media Size

Please See HELP For Details490There is no paper in the indicated tray.
Please load paper.
490: MP trayNo Paper In Tray Name.
Set Media Size. Please See HELP For Details491, 492, 493, 494There is no paper in the indicated tray.
Please load paper.
491: Tray 1; 492: Tray 2; 493: Tray 3; 494: Tray 4Wireless Settings Are Incomplete

Press OK To Hide This Message. Please See HELP For Details505The wireless LAN settings are not correct.
Please reset the wireless LAN from the beginning. For details, see "Connecting via a wireless LAN".
If the problem still persists, initialize the network settings and reset the wireless LAN settings. To initialize the network settings, see "Initializing network settings".Not Connected To Wireless Access Point

Press OK To Hide This Message. Please See HELP For Details506Not connected to the wireless LAN access point. Or, the wireless communication may be poor.
Check that the power of the wireless LAN access point is turned on.
Check that the wireless LAN settings are correct.
For details, see "Connecting via a wireless LAN".Wireless Startup Failed

Press OK To Hide This Message. Please See HELP For Details517Restart this machine.
If the problem still persists even after the reboot, power off this machine and check that the model name of the wireless LAN module is applicable to this machine.
If the model name is incorrect, replace the wireless LAN module with the one suitable for this machine.
If the model name is correct, consult your dealer.Receiving Data Timeout

Press OK To Hide This Message. Please See HELP For Details519

The data could not be received within the correct time.
When the print result is not as good as expected, extend the time for network timeout. The factory default setting is 90 seconds.
Press the scroll buttons on the operator panel several times to change the settings in [Menus] - [System Setup] - [Timeout InJob].

Image Drum Sensor Error. Check And Reset Color Name Image Drum

Please See HELP For Details540, 541, 542, 543A sensor error has occurred to the image drum of the indicated color.
Please reinstall the image drum. To install the image drum, see "Replacing the image drum".
If the error persists, contact your dealer.
540: Yellow; 541: Magenta; 542: Cyan; 543: BlackColor Name Toner Cartridge Is Not Installed Correctly
Reset It Correctly. Please See HELP For Details544, 545, 546, 547The toner cartridge of the displayed color is not installed properly. Reinstall the toner cartridge. To install the toner cartridge, see "Replacing the black(K) toner cartridge and the waste toner box" or "Replacing the toner cartridge (C/M/Y)".
544: Yellow; 545: Magenta; 546: Cyan; 547: Black

Color Name Toner Cartridge Is Not Installed Correctly
Reset It Correctly. Please See HELP For Details

The above message has been displayed multiple times.

544

Change the settings to the following: Moisture Control: Mode 2; Quiet Mode: On.
To print with low toner consumption, please restore the settings. (The factory default settings are as follows: Moisture Control: Off; Quiet Mode: Off)

Color Name Image Drum End Of Life. Replace With A New Color Name Image Drum

Please See HELP For Details560, 561, 562, 563The image drum of the displayed color has reached the end of its service life.
Please replace the image drum with a new one.
To replace the image drum, see "Replacing the image drum".
560: Yellow; 561: Magenta; 562: Cyan; 563: BlackColor Name Image Drum End Of Life. Replace With A New Color Name Image Drum

Press OK to ignore service life and continue printing. Please See HELP For Details564, 565, 566, 567The image drum of the displayed color has reached the end of its service life.
Please replace the image drum with a new one. You can continue printing for a while by pressing «OK» on the operator panel, but the print quality is not guaranteed.
To replace the image drum, see "Replacing the image drum".
564: Yellow; 565: Magenta; 566: Cyan; 567: BlackFuser Unit Is Not Installed Correctly. Or The Handle Of Fuser Is In Standing Position

Please See HELP For Details582The fuser unit is not properly installed. Or, the handle of the fuser unit is not locked.
Please reinstall the fuser unit. To install the fuser unit, see "Replacing the fuser unit".Color Name Toner Cartridge Is Not Installed
Please See HELP For Details610, 611, 612, 613The toner cartridge of the displayed color is not installed.
Install the toner cartridge. To install the toner cartridge, see "Replacing the black(K) toner cartridge and the waste toner box" or "Replacing the toner cartridge (C/M/Y)".
610: Yellow; 611: Magenta; 612: Cyan; 613: BlackNon Recommended Color Name Toner
Please See HELP For Details549, 550, 551, 552, 553, 554, 555, 556, 557, 614, 615, 616, 617, 620, 621, 622, 623The toner cartridge of the displayed color is not optimal for this machine. It is recommended to use the toner cartridge that is optimal for this machine.

550, 554, 614, 620: Yellow;
551, 555, 615, 621: Magenta;
552, 556, 616, 622: Cyan;
549, 553, 557, 617, 623: Black

Paper Jam Occurred. Paper Jam Number Place(s). Remove The Paper

Please See HELP For Details370, 371, 372, 380, 381, 382, 385, 390, 391, 392, 393, 394, 638

A paper jam has occurred.
Multiple sheets of paper remain inside this machine. When the scroll button on the operator panel is pressed, the lamp for the place where paper is jammed blinks. Remove all the paper from where the lamp blinks.
For how to clear paper jams, see "When paper is jammed".

Please Change Paper In MPTray
Media Size
Media Type

Press OK To Start Printing. Please See HELP For Details660The paper loaded in the MP tray does not match the paper you are trying to print on. Check the paper settings of the application you are trying to print from and the paper settings of the MP tray, and match the paper settings.Please Change Paper In Tray Name
Confirm Media Size, Media Type Is Set And Then Press OK. Please See HELP For Details661, 662, 663, 664The paper loaded in the displayed tray does not match the paper you are trying to print on. Check the paper settings of the application you are trying to print from and the paper settings of the tray, and match the paper settings.
661: Tray 1; 662: Tray 2; 663: Tray 3; 664: Tray 4Printing Stopped Because Color Name Image Drum End Of Life. Replace With A New Color Name Image Drum

Please See HELP For Details680, 681, 682, 683The printing has stopped because the image drum of the displayed color has reached the end of its service life.
Please replace the image drum with a new one. To replace the image drum, see "Replacing the image drum".
680: Yellow; 681: Magenta; 682: Cyan; 683: BlackNon Recommended Belt Unit

Please See HELP For Details688-01, 688-02, 688-03, 688-04The belt unit is not optimal for this machine. It is recommended to use the belt unit that is optimal for this machine.Belt Unit Not Installed

Please See HELP For Details689The belt unit is not properly installed.
Remove the belt unit and install it properly. To replace the belt unit, see "Replacing the belt unit".Color Name Image Drum Is Not Installed

Please See HELP For Details694, 695, 696, 697The image drum of the displayed color is not properly installed.
Please reinstall the image drum. To install the image drum, see “Replacing the image drum".
694: Yellow; 695: Magenta; 696: Cyan; 697: BlackNon Recommended Fuser Unit

Please See HELP For Details698-01, 698-02, 698-03, 698-04, 698-07The fuser unit is not optimal for this machine. It is recommended to use the fuser unit that is optimal for this machine.Fuser Unit Not Installed

Please See HELP For Details699The fuser unit is not properly installed in this machine.
Please reinstall the fuser unit. To replace the fuser unit, see "Replacing the fuser unit".Non Recommended Color Name Image Drum

Please See HELP For Details684, 685, 686, 687, 690, 691, 692, 693, 700, 701, 702, 703, 704, 705, 706, 707The image drum of the displayed color is not optimal for this machine. It is recommended to use the image drum that is optimal for this machine.

684, 690, 700, 704: Yellow;
685, 691, 701, 705: Magenta;
686, 692, 702, 706: Cyan;
687, 693, 703, 707: Black

Caution: Non-Genuine consumable detected. Check User's Manual "Trouble Shooting" to restore machine operation709You can use any consumables/maintenance parts, but the print quality may be lowered and the optimum performance may not be obtained.
If the use of non-genuine consumables/maintenance parts causes damage to the product or results in your product not functioning to its full specification, such damage or effects on the product are not covered by warranty.
When you understand the above points and use non-genuine consumables/maintenance parts, follow the procedure below.
  1. Power off the main unit.
  2. Power on this machine while pressing «CANCEL» on the operator panel.
  3. When [Ready To Print] appears, release «CANCEL».
The above operation will be recorded inside this machine.Error While Initializing Settings

Press OK To Hide This Message751

The initial value set with the NFC Setting Tool is not properly reflected in the device settings. Please check a setting value.

Power Off and Wait for a while.

126:Condensing Error

Fatal 126

Condensation has occurred inside this machine.
Turn off the power, and then turn the power back on after a while.
If the same error message is displayed, contact your dealer.Recovered from the error nnn

Print again if the printing result does not come as expected
Press OK To Hide This Message-An error has occurred inside this machine, and the machine has restarted. Check that the print result comes as expected, since the machine may restart during printing.
Print again if the printing result does not come as expected.Service Call
nnn:Error-

An error has occurred inside this machine.
Please contact your dealer.

Communication Error-An error has occurred in this machine. Restart this machine.
If the error persists, contact your dealer.Detected An Abnormality Of Internal Database
The Data Must Be Deleted
After Pressing [OK], The Data Will Be Deleted, And Then Reboot-An error has occurred in the internal database of this machine. Press «OK» on the operator panel to delete the database and restart this machine.Language Change Failed. Error num: Code-Failed to change the display language on the display.
Restart this machine, and reset the language setting.Firmware Update Error. Perform Firmware Update Again

If The Same Error Message Appears, Please Contact Our Customer Service Center-Firmware update has failed.
Please update the firmware again. For details, see "Firmware update".PU Flash Error-An error has occurred in this machine.
Please contact your dealer. Memory Is Not Enough. Please Reduce Resolution Or Finish The Function

Press OK To Hide This Message-

The memory is insufficient.
Print again after lowering the printing quality in the printer driver.

Manual Printing. Set Media Size In MPTray

Press OK To Start Printing-The print mode has been specified in which paper is loaded in the MP tray and fed one by one.
Load proper paper in the MP tray, and press «OK» on the operator panel.
If you are printing a multi-page document, the same massage appears each time after one page is printed. Press «OK» each time.Install New Image Drum. For Maximum Performance Always Use OKI Original-The image drum of the displayed color has reached the end of its service life. Please replace the image drum with a new one.
It is recommended to use the image drum that is optimal for this machine.Color Name Toner Empty.
For Maximum Performance Always Use OKI Original.-The toner of the displayed color is empty.
Please replace the toner cartridge with a new one.
It is recommended to use the toner cartridge that is optimal for this machine.---
Can Not Read The File

Press OK To Hide This Message-Canceled because the USB memory is unplugged during printing from the USB memory.
To print it again, plug the USB memory in this machine.---
Color Name Image Drum Sensor Error. Search Keyword: P40959-The image drum of the displayed color is not properly installed in this machine.
Please reinstall the image drum of the displayed color.---
Color Name Image Drum Near Life. Search Keyword: P10076-The image drum is approaching its service life.
Please prepare a new image drum.
After the message of replacement is displayed, please replace it with a new one.---
Color Name Image Drum Life. Print Quality Not Guaranteed. Search Keyword: P40936-

The image drum of the displayed color has reached the end of its service life.
Print quality is not guaranteed. Please replace the image drum with a new one as soon as possible. To replace the image drum, see "Replacing the image drum".

---
Color Name Image Drum Life. Search Keyword: P40936-The image drum of the displayed color has reached the end of its service life.
Please replace the image drum with a new one. To replace the image drum, see "Replacing the image drum".---
Color Name Image Drum Life. Pages Pages Left. Search Keyword: P40936-The image drum of the displayed color has reached the end of its service life.
Unable to print after the displayed number of pages. Please replace the image drum with a new one as soon as possible.
To replace the image drum, see "Replacing the image drum".---
Color Name Toner Not Installed. Search Keyword: P40902-The toner cartridge of the displayed color is not installed.
Please install the toner cartridge. To install the toner cartridge, see "Replacing the black(K) toner cartridge and the waste toner box" or "Replacing the toner cartridge (C/M/Y)".---
Color Name Toner Empty. Search Keyword: P40028-The toner of the displayed color is empty.
Please replace the toner cartridge with a new one.---
Replace The black(K) Toner Cartridge And Waste Toner Box At The Same Time. Search Keyword: P40028-The black(K) toner is empty.
Replace the black(K) toner cartridge and the waste toner box with new ones.---
Color Name Toner Empty. Search Keyword: P40028-The toner of the displayed color is empty.
Please replace the toner cartridge with a new one.---
Color Name Toner Low. Search Keyword: P10081-The toner of the displayed color is low. Please prepare a new toner cartridge.
After the message of replacement is displayed, please replace it with a new one.---
Tray Name Empty-There is no paper in the indicated tray.
Please load paper.---
Tray Name Cassette Missing-The displayed tray is not properly installed.
Please install the tray.---
E-mail Receiving Has Been Cancelled

Press OK To Hide This Message-The e-mail printing is canceled.
The file attached to the e-mail is canceled under the following conditions.
  1. The format is not PDF, JPEG or TIFF
  2. No file is attached
  3. The size exceeds 8 MB
Check the file format and size of the attached file.---
IPv4 Address Is Conflicted
Change IPv4 Address-The IPv4 Address conflicts with that of another machine.
Please change the IPv4 address.---
Getting Target IP Failed. Please Check DHCP Settings-The DHCP server was not detected.
Check that the DHCP server is connected to the same network of this machine.---
Error PDF

Press OK To Hide This Message-Unable to print because an error has occurred to the PDF file you tried to print.
Print again by using the printer driver from the application.---
PDF Cache Write Error

Press OK To Hide This Message-Failed to cache the PDF file.
Print again after increasing the free space of the flash memory.---
PDL Error Occurred-A PDL error has occurred.
Press «OK» to clear the error display.---
No Communication With The SNTP Server-

Failed to retrieve the time from the SNTP server.
Press the scroll buttons on the operator panel several times to check that the setting of [SNTP server] is correct in [Admin Setup] - [Time Setup].

---
USB Hub Unsupported

Please Detach It-A USB hub which is not applicable to this machine is connected.
Please detach the USB hub.---
Incompatible USB Device Connected

Please Detach It-Failed to recognize the USB device.
Please re-connect the USB device.---
Color Toner Empty. Job Cancelled

Press OK To Hide This Message-Printing of the received color data is canceled because the color toner is empty.
Please replace the empty toner cartridge with a new one.---
Color Restricted. Job Rejected

Press OK To Hide This Message-The print data from an user unauthorized to print in color was deleted.
To print in color, contact the administrator of this machine.---
Color Restricted. Mono Printed

Press OK To Hide This Message-The print data from an user unauthorized to print in color was printed in mono.
To print in color, contact the administrator of this machine.---
Color Name Non Recommended Image Drum Detected. Search Keyword: P40485-The image drum of the displayed color is not optimal for this machine.
It is recommended to use the image drum that is optimal for this machine.---
Color Name Non Recommended Toner Detected. Search Keyword: P40947-The toner cartridge of the displayed color is not optimal for this machine.
It is recommended to use the toner cartridge that is optimal for this machine.---
Non Recommended Belt Unit. Search Keyword: P40444-The belt unit is not optimal for this machine.
It is recommended to use the belt unit that is optimal for this machine. ---
Non Recommended Fuser Unit. Search Keyword: P40439-The fuser unit is not optimal for this machine.
It is recommended to use the fuser unit that is optimal for this machine.---
Job Log Database Error
Contact The Device Administrator
Press OK To Hide This Message-A database access error has occurred to writing or reading of print data logs. Turn off this machine and then turn it back on. If the same error message is displayed again, contact your dealer.---
Decode Error Occurred

Press OK To Hide This Message-Unable to print because an error has occurred to the image data.
Please check the image data.---
Password Required To Print

Press OK To Hide This Message-

Printing restrictions have been imposed on the PDF file. Please input the password required to print.

---
Invalid Password

Press OK To Hide This Message-Unable to print because the password set in the PDF file does not match the password you input.
Please input the correct password.---
File System Operation Failed <nnn>

Press OK To Hide This Message-A file system error has occurred.
Press «OK» on the operator panel to hide the message.---
Belt Unit Near Life. Search Keyword: P10978-The belt unit is approaching the end of its service life.
Please prepare a new belt unit.
After the message of replacement is displayed, please replace it with a new one.---
Change Belt Unit. Search Keyword: P40970-The belt unit has reached the end of its service life.
Please replace the belt unit with a new one. To replace the belt unit, see "Replacing the belt unit".---
Error Postscript-An error has occurred to Postscript data.
Please check the print result.
If there is a problem with the print result, print again.
The problem may be solved if you select [Optimize for Portability] in the Postscript output option of the PS printer driver.---
Log Buffer Is Full. Job Rejected

Press OK To Hide This Message-

The print data was deleted because the log buffer is full.
Please contact the printer administrator and delete the log.

---
Print Restricted. Job Rejected

Press OK To Hide This Message-The print data from an user unauthorized to print was deleted.
To print, contact the administrator of this machine.---
Job Type Restricted
Job Rejected
Press OK To Hide This Message-The print data was canceled because only Private Print is enabled with restrictions.
Select Private Print from Job Type in the printer driver. See "Printing with print data encrypted and password set (Private Print)".---
Expired Saved Files Have Been Deleted

Press OK To Hide This Message-The private print document whose retention date has passed was deleted.

---
NFC Unit Error. NFC Function Is Not Available

Press OK To Hide This Message

-

An error has occurred to the NFC unit.
NFC-specific functions are not available.
Power off/on this machine.

You can hide this message by selecting [Disable] for [Admin Setup] - [Others Setup] - [NFC Setup].

---
Incompatible USB Device Connected

Please Detach It-A USB device that is not supported by this machine is connected.
Please detach the USB device.---
Fuser Unit Near Life. Search Keyword: P10979-The fuser unit is approaching the end of its service life.
Prepare a new fuser.
After the message of replacement is displayed, please replace it with a new one.---
Change Fuser Unit. Search Keyword: P40971-The fuser unit has reached the end of its service life.
Please replace the fuser unit with a new one. To replace the fuser unit, see "Replacing the fuser unit".---
Waste Toner Near Full. Search Keyword: P10949-The free space of the waste toner box is low.
Please prepare a new waste toner box.
After the message of replacement is displayed, please replace it with a new one.---
Change Waste Toner Box. Search Keyword: P40942-The waste toner box is full. Please replace the waster toner box with a new one.
For the method, see "Replacing the black(K) toner cartridge and the waste toner box".---
Collate Fail:Too Many Pages

Press OK To Hide This Message-The memory is full with the collation data.
Reduce the number of pages of the print data.---
Invalid Print Data Received

Press OK To Hide This Message-

If you were printing a private job, the data was deleted because it was not complete.
Please print it again.

Or, the received PLD command data is not supported.

Please check the printer driver in use.

---
Duplex Print Failed

Press OK To Hide This Message-Printed on one side because the paper setting is not applicable to duplex printing.
To print on both sides, print again from the tray with paper suitable for duplex printing. For paper settings applicable to duplex printing, see "Applicable paper".---
Wait Timeout Is Disabled-

Timeout Injob is set to [Off].
When the USB cable is connected, you may not be able to print from the network.

Please Wait
Executing Maintenance
Please Do Not Power Off

-

Firmware update is in progress.
If the power is turned off halfway, this machine may not be able to start.
When update is completed, the machine restarts automatically.

ErrorCodeDescription[COLOR] Image Drum Life - 2718 2719 2720 2721 2722 Pages Left564, 565, 566, 567The image drum indicated has or will soon reach its end of life. Replace the image drum or press [OK] to continue.[COLOUR] Image Drum End of Life - Replace.350, 351, 352, 353The image drum indicated has reached its end of life. Replace the image drum and then press [OK]. Opening and closing the front cover can resume printing for a while.Printing Stopped Because [COLOUR] Image Drum End of Life.680, 681, 682, 683The image drum indicated has reached its end of life. Replace the image drum and then press [OK].[COLOUR] Image Drum End of Life - Replace.560, 561, 562, 563The image drum indicated has reached its end of life. Replace the image drum and then press [OK].[COLOUR] Image Drum Is Not Installed Correctly. Sensor Error: Check and Reset [COLOUR] Image Drum.340, 341, 342, 343, 540, 541, 542, 543[COLOUR] Image Drum Is Not Installed Correctly - Reseat or install the image drum and then press [OK].
Image Drum Sensor Error - A sensor error has occurred to the drum indicated on screen. Reseat or install the image drum and then press [OK].

Error Message List

Wait a moment. Network initializing ...

The network is being initialized.

Wait for a while until the machine connects to the network.

Checking File System

File system in a flash memory device is being checked. Wait for a while.

Inspection is required. PU Flash Error

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

Inspection is required. PU Communication Error

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

Offline Mode

Press [Print] > [Online] on the touch panel. The (STATUS) button turns off when the machine turns online.

Data present.

Data remains unprinted. Wait for a while and if the message does not disappear, check the data.

Deleting data.

The job was cancelled or user is unauthorized. Wait for a while.

Warming up.

The machine is adjusting the temperature of the fuser unit. Wait for a while.

Preparing ...

Color registration and density are being adjusted. Wait for a while.

Wait a moment. Executing maintenance.

The programs on the machine are being updated.

Do not turn off the machine until the update completes.

The machine automatically restarts after the update completes.

Toner Low.

The toner indicated on the screen is low. Have a new toner cartridge ready.

Waste Toner Full. Replace with new Toner Cartridge.

Waste toner is full. Replace the toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

C Non Recommended Toner.

An optimum C (Cyan, blue) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

M Non Recommended Toner.

An optimum M (Magenta, red) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Y Non Recommended Toner.

An optimum Y (Yellow) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

K Non Recommended Toner.

An optimum K (Black) toner cartridge is not installed.

Use a toner cartridge that matches your machine.

Error Postscript

A postscript error has occurred. Please check data.

Image Drum Near Life.

The image drum indicated on the screen is near life. Have a new image drum ready.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Near Life.

The fuser unit is near life. Have a new fuser unit ready.

Belt Unit Near Life.

The belt unit is near life. Have a new belt unit ready.

Fuser Unit Life. Install New Fuser Unit.

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Belt Unit Life. Install New Belt Unit.

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Toner empty. Replace with new Toner Cartridge.

The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Toner cartridge not installed.

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

[TRAY] empty.

No paper is loaded in the indicated tray. Load paper.

Disk Memory Full.

Memory in the file system is full.

Delete unnecessary files.

The File System is write-protected.

The file you are trying to write is write-protected.

Contact the device administrator.

Insufficient page memory to collate.

Insufficient memory error has occurred during collate printing.

Reduce the number of pages to print.

Insufficient memory. Error: 014

Memory full error has occurred while receiving PC Fax data. Press [Close].

Unauthorized user, job cancelled.

Unauthorized job was sent or unauthorized user attempted to print or send a fax. Data was deleted. Contact your administrator to use this machine.

File erasing ...

Stored document files are being deleted.

Wait for a while.

Erased Data Full

Files supposed to be deleted are full. Erase the files.

Expired saved files have been deleted.

Private printing files whose storage period expired were automatically deleted.

Disk Read/Write Error

An error has occurred in the file system. Press [Close].

Flash Error

An error has occurred when firmware was being updated.

Contact the administrator.

Invalid print data received.

Invalid print data or PC fax transmission data was received. To erase the message, press [Close].

If you performed private printing, the data was deleted because it was incomplete. Print again.

Received data has been discarded because Job Type is restricted.

Data whose job type is not defined in the acceptable job type settings was received. The data was discarded without being processed.

Select a job type defined in the acceptable job type settings for [Job Type] of the printer driver and print again.

About Screens and Functions of Each Printer Driver

Manual Request.

Print on paper fed manually. Load paper in the MP tray.

Change [TRAY] paper.

The size and type of paper set in the machine do not match those indicated on the screen. Use the same size and type of paper selected on the application.

Change MP Tray paper.

The size or type of paper loaded in the MP tray do not match those indicated on the screen. Make sure that the size and type of paper loaded in the MP tray match those selected on the application.

Wait a moment. Network Configuration writing ...

Network settings for this machine is changed. The new settings are being stored. Wait for a while.

Wait a moment. Network initializing ...

Network settings for this machine are initializing. Wait for a while.

Paper [TRAY] is empty. Set [MEDIA_SIZE]. Error: 490, 491, 492, 493, 494

No paper is loaded in the indicated tray. Load paper of the displayed size.

[TRAY] cassette is missing. Open and Close the indicated cassette. Error: 440, 441, 430, 431, 432

The tray is not installed. Install the cassette. If the cassette is already inserted, pull it out, and then insert it again.

Insufficient memory. Error: 420

Data is too complicated. Memory full error has occurred during processing. Reduce the volume of the print data.

Waste Toner Full. Replace with new Toner Cartridge. Error: 414, 415

Waste toner of the toner cartridge is full. Opening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

Y: Yellow, M: Magenta (red)

Toner empty. Replace with new Toner Cartridge. Error: 410, 411, 412, 413

The indicated cartridge ran out of toner.

Opening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

C Non Recommended Toner. Error: 552, 556, 616, 622

The installed C (Cyan, blue) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

M Non Recommended Toner.Error: 551, 555, 615, 621

The installed M (Magenta, red) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Y Non Recommended Toner. Error: 550, 554, 614, 620

The installed Y (Yellow) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

K Non Recommended Toner.Error: 553, 557, 617, 623

The installed K (Black) toner cartridge is not optimum.

We recommend using an optimum toner cartridge.

Toner Not Installed. Error: 610, 611, 612, 613

A color toner cartridge indicated on the screen is not installed.

Install the toner cartridge.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Sensor Error. Check Image Drum. Error: 540, 541, 542, 543

A sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Multiple sheets of paper have been fed. Reset Paper in [TRAY]. Error: 401

The indicated tray fed multiple sheets of paper at a time.

Remove the cassette from the tray, and then load paper again.

Paper Size Error. Reset Paper in [TRAY]. Error: 400

Paper size error has occurred in the indicated tray. Make sure that the size of paper loaded in the tray matches the [Paper Size] setting set on the operator panel. Load paper according to the paper size and direction set. To resume printing, open and close the output tray.

If the setting set on the operator panel is wrong, cancel printing first, set the right paper size from [Paper Size] on the operator panel, and then print again.

Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

Paper jam has occurred. Please open Output Tray to remove paper. Error: 390

Paper jammed via the paper feed path from the MP tray. Remove jammed paper.

If the edge of the jammed paper is not visible, open the output tray and remove the paper.

Paper jam has occurred. Pull out the [TRAY] cassette and then remove the paper. Error: 391, 392, 393

A paper jammed via the paper feed path from the indicated tray.

Pull out the cassette, and then remove paper. If multiple sheets of paper are fed at a time, remove paper and reload paper.

Make sure that the paper stoppers are set in the right position.

A paper jam has occurred under the image drum or around the fuser unit. Please remove paper. Error: 380, 381, 382, 385, 389

A paper jam has occurred inside the machine.

Open the output tray and remove jammed paper.

Paper jam has occurred under the belt unit or in the fuser unit. Please remove paper. Error: 370, 371, 372

A paper jam has occurred inside the machine.

Open the output tray and remove jammed paper.

Image Drum Life. Please install new Image Drum Unit. Error: 350, 351, 352, 353

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible, however.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 560, 561, 562, 563, 564, 565, 566, 567

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum Life. Please install new Image Drum Unit. Error: 680, 681, 682, 683

Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Fuser Unit Life. Install New Fuser Unit. Error: 354

The fuser unit reaches its lifetime.

Replace the fuser unit with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Belt Unit Life. Install New Belt Unit. Error: 355

The belt unit reaches its lifetime.

Replace the belt unit with a new one.

Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Waste Toner Full. Install New Belt Unit. Error: 356

Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Toner cartridge not properly installed. Error: 544, 545, 546, 547

A color toner cartridge indicated on the screen is not installed.

Make sure that the lever on the toner cartridge is fully turned and the protective tape is removed.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Image Drum not properly installed. Check Image Drum. Error: 340, 341,342, 343

The indicated image drum is not installed correctly.

Remove and re-install the image drum.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

The Fuser Unit is not installed correctly. Reset Fuser Unit. Error: 320

The fuser unit is not properly installed. Remove and re-install the fuser unit.

Belt Unit not installed correctly. Re-set the Belt Unit. Error: 330

The belt unit is not properly installed. Remove and re-install the belt unit.

[COVER] Open. Error: 310

Indicated cover is open. Close the cover.

Error: 310 The output tray.

Power OFF/ON

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

Inspection is required.

Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

Cancelling ...

The cancel button was pressed while copying. The copy job is being cancelled. Wait for a while.

Automatic document feeder (ADF) cover is open.

The ADF cover of the scanner is open. Close the cover.

Document jam has occurred. Open the automatic document feeder (ADF) cover on the scanner to check.

Paper jammed in the ADF of the scanner.

Open the ADF cover and remove jammed paper.

Scanner lamp error check the lamp.

Light volume of the scanner is low. Contact your dealer.

Power OFF/ON Carriage Error <1>

An error has occurred on the carriage of the scanner. Turn off the machine, and then back on.

If the same error occurs, contact your dealer.

USB Memory Full

Scan To USB Memory was cancelled because the USB Memory is full.

Check the free space in the USB Memory.

Writing to USB memory failed.

The USB Memory is write-protected. Unlock the protection.

USB Memory disconnected.

The USB Memory was removed while performing Scan To USB Memory. Connect USB Memory and try again.

Connect to PC failed.

No destination computer was found for Scan to Computer. Make sure that your computer is turned on and recordable.

To erase the message, press [Close].

Scan To Computer Problems

Insufficient memory occurred during Rx.

Memory full error has occurred during fax reception. Ensure available memory.

Communication Error

An error has occurred during fax transmission or fax reception.

Telephone

The external phone is in use. Use the device after ending the call in progress.

File Transmission Error

An error such as a malfunction of the server or disconnection of a LAN cable has occurred while performing Scan To shared folder.

Check the network connection.

To erase the message, press [Close].

Please check SMTP settings.

Cannot connect to the SMTP server. Check the network settings.

Please check POP3 settings.

Cannot connect to the POP3 server. Check the network settings.

SMTP Login failed.

An attempt to log into the SMTP server ended up an authentication error.

Check the network settings.

SMTP Auth. Unsupported

The SMTP server does not support the authentication system.

Check the network settings.

POP3 Login failed.

An attempt to log into the POP3 server ended up an authentication error.

Check the network settings.

Getting target IP failed. Please Check DHCP settings.

The DHCP server cannot be detected. Check the network connection.

Please check DNS settings.

Cannot connect to the DNS server. Check the network connection.

Please check Server settings.

Cannot connect to the file server. Check the network settings.

Server Login failed.

Logging into the file server failed. Check the server settings.

Entering directory failed.

Connecting to the directory of the FTP server failed. Check the server settings.

Changing data Transfer Type failed.

File transmission failed because the file transfer type was not accepted by the FTP server. Change the FTP transfer type to "binary".

File writing failed.

Files sent using Scan To shared folder could not be written. Check the access rights for the shared folder.

FTP destination Full.

Memory in the FTP server is low. Delete unnecessary files and ensure the free space.

Available memory for fax reception may be short or faxes received using Secure Receive may be left unprinted.

Check preview images and delete unnecessary files to ensure the free space.

Please change File Name.

The specified file name is not acceptable. Check the FTP server settings and change the file name.

Device communication protocol not supported.

The server does not support CIFS or FTP. Check the server settings.

Please check Network Share Name.

The name of the network shared folder is not correct. Check the folder name.

Please insert USB Memory.

Scan To USB Memory or print from USB Memory with USB Memory not inserted was attempted.

Insert USB Memory.

[TRAY] cassette missing.

The cassette in the indicated tray is pulled out.

Install the cassette.

Access Limitation Error. Monochrome printing was performed due to the color printing limitation.

A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

Access Limitation Error. Data was deleted due to the color printing limitation.

A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

Restricted access error. Data deleted due to printing restrictions.

A print job was deleted due to an unauthorized user. Contact your administrator for printing.

Incompatible USB device connected. Remove the connected USB device.

An unsupported USB device is connected. Remove the USB device.

Please remove the connected USB device. USB device has not been recognized.

The connected USB device was not recognized. Remove the USB device.

Please remove the USB Hub. USB Hub is connected.

A USB hub is connected. Remove the USB hub. This machine does not support USB hub.

Inspection is required. SIP Error

Turn off the machine, and then back on. If the same error occurs, contact your dealer.

Job Log Database Error

A data base access error has occurred while writing or reading the job log. Turning off and on the machine may resolve the problem.

To erase the message, press [Close].

Job Log Buffer Full(Delete old logs)

Old job logs were deleted, because job log buffer was full.

A decoding error occurred. Check the image data.

An error has occurred in the image data sent to this machine. Check the image data.

Process has been canceled as there is no space on the device. Please free up enough memory space by reducing usage and try again.

Processing data was cancelled due to memory full.

Press the (Status) button and check if printing data remains on the machine. Delete the data if any data remains.

Remaining private printing data can be deleted only by someone who set the password and the administrator.

If an error occurs while scanning or faxing, change the scan settings to prevent the data amount from being large.

Process has been canceled by a device error. After maintenance or change of the device, please try again.

Processing data was cancelled because an error occurred on the machine.

Contact your dealer.

Access denied to PC. Please check PC.

Connecting to a computer failed when performing Scan to Computer. Check the settings on the computer.

Scan To Computer Problems

Deleting data.

This machine ran out of color toner. Color print data is being deleted.

Wait for a while.

Color toner empty. Job cancelled.

This message indicates that the color print job was cancelled because toners other than black are empty. Press [Close] to exit the status window.

Error PDF

The PDF file is damaged.

Check the file.

This PDF file is password protected.

This PDF file is password protected.

Valid password required to print document.

This PDF needs authentication.

No communication with the SNTP server.

Obtaining current time from the SNTP server failed. Check the server.

USB Memory disconnected.

The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

Cannot open the file.

The specified file could not be Opened. Check the file.

Cannot read the file.

Files could not be read. Check the device where the files are stored.

Image Drum Sensor Error.

The sensor error has occurred in the image drum indicated on the screen.

Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

Rear Output Tray is open, so 2-sided printing is disabled. Error code: 581

2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.

Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Error code: 409

The rear output tray was moved while printing.

Open the output tray and remove the jammed paper remaining inside of the unit.

Wait Timeout in menu is disabled. Printing is disabled except by USB. Clear page buffer and enable time out in menu.

Wait Timeout is disabled.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob] on the touch panel, and then select a longer print timeout value.

Insufficient memory occurred during Fax Tx reservation.

Insufficient memory error has occurred during Scan To fax.

Perform the following to increase the available memory.

  • Check the reserved transmission.

  • Print the documents received with the confidential reception.

  • Delete the documents stored in the bulletin board box and images received using Secure Receive.

Insufficient memory.

Insufficient memory error has occurred during fax reception.

Perform the following to increase the available memory.

  • Check the reserved transmission.

  • Check whether paper jams or paper runs out.

  • Print the documents received with the confidential reception.

  • Delete the documents stored in the bulletin board box and images received using Secure Receive.

E-mail receiving has been cancelled.

Receiving E-mail was cancelled because the format of the E-mail is not supported or attached file is too large.

Check the file format and size of the attached file.

Wireless settings are incomplete.

Wrong values are set or items remain unset in the wireless LAN settings. Check the wireless settings.

Not connected to wireless access point.

No wireless LAN access points are found.

Make sure that the access point is turned on.

Disconnect and re-connect to wireless LAN.

Wireless startup failed.

Turn off the machine, check that the wireless LAN module is correctly installed, and then reboot the machine. If the error persists, contact your dealer.

Firmware Update Error Please try again. If network doesn't work, please try firmware update over USB.

Updating the firmware failed. Update again.

Registering with Google Cloud Print. Don't turn off the power until registration is complete.

This machine is being registered to the Google Cloud Print service. Wait for a while.

Deleting from Google Cloud Print.

This machine is being removed from the Google Cloud Print service. Wait for a while.

Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation. Error: 709

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.

To accept these risks and to restore function;

  1. Turn off your product.

  2. Press and hold the (CLEAR) button and turn on your product.

  3. After start up, release the (CLEAR) button.

Note: This operation will be recorded for future reference.

Replace the image drum. 2718 2719 2720 2721 2722 Pages Left.

The image drum indicated on the screen reaches its lifetime.

Replace the image drum with a new one.

C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black

Receiving data timeout.

Data could not received within a certain period of time.

Press [Device Settings], select [Admin Setup] > [Print Setup] > [Print menu] > [Printer Adjust] > [Timeout Injob] on the touch panel, and then select a longer print timeout value.

IPv4 address is conflicted. Please change IPv4 address.

The IP address assigned to this machine is duplicated with that of another device.

Check the IP addresses, and then assign another IP address.

Blank pages were detected on all pages. Please check how the document was set.

Scanned pages are all blank. Turn over the document.

Simplex printing was performed as the paper setting did not allow duplex printing.

Duplex printing is not available on the specified paper.

Check the size and thickness of paper.

Press [Close].

Changing Language. Panel operation is disabled.

Display language is being changed.

Wait for a while.

Language Change Failed. Error num: %CODE%

Switching display languages failed. Press the power button to turn off the machine, and then back on.

Detected an abnormality of internal database. The data must be deleted. After pressing [Format], the data will be deleted, and then reboot.

Data base is beyond restoration.

To delete the data base, press [Format].

Cannot print because your Summary Account balance is 0. User name for Printing: [USERNAME] Summary Account Name for Insufficient Balance: [ACCOUNTNAME] To continue the print job, increase the balance and select [Start]. To increase the balance, please contact the device administr. To cancel the print job, select [Cancel].

The number of print jobs excesses the limit. No more print jobs are authorized. Contact your administrator.

Copyright © 2016 Oki Electric Industry Co., Ltd. All rights reserved.

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oki service error 343

watch the thematic video

OKI B401, B410dn, B411d, B412dn, B430, B431dn, B432dn, B440dn, 343 Drum Missing

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