Oki error 231 fatal

oki error 231 fatal

Oki B Manual Online: Service Call Error List. Panel display Cause Check details Result Solution Service Call Machine Check Replace the PU/ Error. Is the antenna set in the holder correctly? Does this error recur after the power restoration? Move electronic equipment away from the printer is any on the. The " Fatal Error 03" is related to a.

Oki error 231 fatal - with you

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    • Code:
    • Display: Service call Error
    • Description: RFID reader I/F error
      Interface error with the RFID reader is detected. Communication error between the RFID reader and the engine circuit boards. Error in the wireless circuit of the RFID reader Communication error between the RFID reader and the toner cartridge. Error is detected in the RFID toner cartridge. (In more than 4)
    • Remedy: Same as the error no. Replace the RFID R/W board. Check for normal connection of the antenna cable. Check if quantity of the toner cartridge is correct or not.

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    Error Code
    Parts Catalog
    Service Mode, Troubleshooting
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    OKI Error Codes

    Service Call ErrorMachine Check
    Exception hardware problem was detected (PCB failure or insufficient power capacity)
    (PDL only)
    When CE1 was not detected, SC occursReplace the printer control PCB

    Get Help

    Power Off/On
    Error
    Error
    Error
    CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    Error
    Error
    Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
    The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCB

    Get Help

    Service Call
    ErrorCU Fan Error
    Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


    Does it recover from the error by replacing the fan?No
    Yes

    NoConnect it properly.
    Replace the fan.

    Replace the printer control PCB.

    Get Help

    Power Off/On
    Error
    DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is required

    Get Help

    Service Call
    ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    xxxxxxxx
    Error
    xxxxxxxx
    Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB

    Get Help

    0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB

    Get Help

    0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB

    Get Help

    0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB

    Get Help

    0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB

    Get Help

    0F: Communication failure with the spot color PCBDoes this error recur?

    Does this error recur?Yes

    YesPower OFF/ON

    Replace the spot color PCB

    Replace the printer control PCB

    Get Help

    Runaway of the Driver CPU due to noise etc.Does this error recur?

    Does this error recur?Yes

    YesPower OFF/ON

    Replace the driver relay PCB

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unit

    Get Help

    Service Call
    ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd Tray

    Get Help

    Service Call
    ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd Tray

    Get Help

    Service Call
    ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th Tray

    Get Help

    Service Call
    ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th Tray

    Get Help

    Service Call
    ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

    Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



    Is there any defective contact point?Yes


    No

    Yes



    NoReplace the printer control PCB (then check the following)

    Re-connect it properly.

    Check for defective contact points of the high voltage system

    Replace the high voltage power supply unit.

    Get Help

    Service Call
    ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


    Does this error recur?Yes


    YesPower OFF/ON

    Replace the environmental sensor board and the FFC

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorAbnormal environment humidityDoes this error recur?


    Does this error recur?Yes


    YesPower OFF/ON

    Replace the environmental sensor board and the FFC

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorMulti-purpose Tray
    Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





    NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

    Check the hopping motor and the gear train for abnormal condition.

    Get Help

    Power Off and wait for a while
    Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
    Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

    Does this error recur?


    Does this error recur?Yes


    YesAfter leaving the printer at room temperature, turn on the power again.



    Replace the environmental sensor board and the FFC.

    Replace the printer control PCB

    Get Help

    Service Call
    Error Fuser Exhaust
    Fan 1
    Low Voltage Fan
    PU Fan
    Station 1 ID
    Intake Fan
    Second Transfer
    Absorption Fan
    0A: Fuser Intake Fan
    0B: Station 2 ID
    Intake Fan
    0C: Duplex Fan
    0D: Fuser Exhaust
    Fan 2
    0E: Station 3 ID
    Intake Fan
    0F: Station 4 ID
    Intake Fan
    Station 5 ID
    Intake Fan
    Is the cable to respective fans connected properly?

    Does this error recur?No


    Yes

    No

    Re-connect it properly.


    Replace the fan motor.

    Replace the applicable PCB
    Driver relay PCB
    Printer Control PCB
    Printer Control PCB
    Driver Relay PCB
    Rail unit relay PCB
    0A: Driver relay PCB
    0B: Driver relay PCB
    0C: Duplex unit PCB
    0D Driver relay PCB
    0E: Driver relay PCB
    0F: Driver relay PCB
    Driver relay PCB

    Get Help

    Service Call
    ErrorLED head detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
    Spot color PCB
    to Printer
    control PCB




    Does this error recur?

    Does this error recur?Yes




    No


    Yes

    YesReplace the PCB.
    Correct the FFC connection condition between the LED head and the PCB

    Correct the FFC connection condition.

    Replace the LED head unit

    Replace either applicable PCB.
    to
    Printer control PCB
    Spot color PCB

    Get Help

    Service Call
    Error Tray 1 Lift-up
    Motor Error
    Tray 2 Lift-up
    Motor Error
    Tray 3 Lift-up
    Motor Error
    Tray 4 Lift-up
    Motor Error
    Tray 5 Lift-up
    Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



    Is the fuse on the PCB blown?

    Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

    No


    Yes

    Yes

    NoReplace the paper cassette.

    Do the following check on motors and PCBs:

    Replace the PCB.

    Replace the motor.

    Replace the PCB.
    Printer Control PCB
    02 to Option tray PCB

    Get Help

    Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



    Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

    No


    Yes


    NoReplace the Belt.

    Do the following check on motors and PCBs:

    Replace the motor, cable and belt motor driving mechanism.

    Replace the printer control PCB

    Get Help

    Service Call
    Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



    Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

    No


    Yes


    NoReplace the fuser.

    Do the following check on motors and PCBs:

    Replace the motor, cable, fuser motor driving mechanism.

    Replace the printer control PCB

    Get Help

    Station 1 ID Motor Lock Error
    Station 2 ID Motor Lock Error
    Station 3 ID Motor Lock Error
    Station 4 ID Motor Lock Error
    Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



    Is the motor fuse blown?

    Is the motor wire broken or shorted

    Does the error recur?Yes

    No


    Yes

    No

    YesReplace the ID unit.

    Do the following check on motors and PCBs:

    Replace the motor.

    Replace the driver relay PCB

    Replace the ID motor driving mechanism

    Get Help

    Service Call
    ErrorImage drum Up/Down position detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

    Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



    No

    YesInspect the following:



    Replace the ID unit.

    Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.

    Get Help

    Service Call
    ErrorToner supply motor
    error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



    Is the motor resistant value abnormal, the motor wire disconnected or shorted?

    Does the error recur?Yes

    No


    Yes

    No

    YesReplace the toner cartridge.

    Do the following check on motors and PCBs

    Replace the motor.

    Replace the driver relay PCB

    Replace the Toner supply mechanism.

    Get Help

    Service Call
    ErrorToner sensor detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)
    This error does not occur with the factory default settings.
    Is the stopper (orange) removed?

    Is the ID unit prism soiled?


    Does this error recur?


    Does this error recur?No


    Yes
    No

    Yes


    YesRemove the stopper.


    Clean it.
    Replace the ID unit.

    Replace the driver replay PCB

    Replace the toner low sensor board and the cable.

    Get Help

    Service Call
    ErrorAn abnormality was detected with the power supply temperature thermistor.
    The power supply thermistor is detected as shorted.
    The power supply thermistor is detected as open.
    The power supply thermistor indicates high temperature error
    The power supply thermistor indicates low temperature errorDoes this error recur?

    YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorThermistor slope errorIs the error message displayed?

    Does this error recur?Yes

    YesRestore the power

    After leaving the printer for 30 minutes, turn on the power

    Get Help

    Service Call
    Error Thermistor is
    detected as shorted
    Thermistor is
    detected as open
    Thermistor is
    indicates high
    temperature error
    Thermistor indicates
    low temperature
    error
    Is the error message displayed?

    Does this error recur?Yes

    YesRestore the power

    After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error

    Get Help

    Service Call
    Error Thermistor is detected as shorted
    Thermistor is detected as open
    Thermistor is indicates high temperature error
    Thermistor indicates low temperature errorIs the error message displayed?

    Does this error recur?Yes

    YesRestore the power.

    After leaving the printer for 30 minutes, turn on the power again.

    Get Help

    Service Call
    Error
    Error
    Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
    Replace the fuser unit.

    Get Help

    Service Call
    Error
    ErrorAn abnormal ( high or low)
    temperature of the fuser thermistor was
    detectedDoes this error recur?YesRestore the power.
    Replace the fuser unit.
    When the power is restored, the display may change to Service Call Error in some cases.

    Get Help

    Service Call
    Error
    Error
    Error
    Error
    ErrorOption unit I/F error
    ( = Duplex Unit.
    , , , = Optional Tray)
    Does this error recur?YesRestore the power.
    Check to make sure the contact points of the connector and replace the optional unit

    Get Help

    Service Call
    Error Error in
    communication
    with Port CPUDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Error in
    communication
    with Driver CPU
    Does this error recur?YesReplace the Driver PCB

    Get Help

    Power Off/On
    ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB

    Get Help

    Serice Call
    ErrorTag Reader MissingDoes this error recur?

    Does this error recur?
    Yes

    YesPower OFF/ON

    Replace the tag reader/writer PCB and the FFC.

    Replace the printer control PCB

    Get Help

    Service Call
    Error PU-Tag Reader Interface Error
    Tag Reader circuit abnormality
    Tag Interface error
    Does this error recur?

    Does this error recur?
    Yes

    YesPower OFF/ON

    Replace the tag reader/writer PCB and the FFC.

    Replace the printer control PCB

    Get Help

    Service Call
    Error

    ErrorEngine Program
    Memory Error
    DUPLEX Flash memory error
    Option Tray 2
    Option Tray 3
    Option Tray 4
    Option Tray 5
    Does this error recur?YesPower OFF/ON

    Replace the DUPLEX PCB.
    Replace the option try PCB

    Get Help

    Service Call
    ErrorEngine PORT CPU
    Program Memory ErrorDoes this error recur?Yes

    Power OFF/ON

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorEngine DRIVER
    CPU Program Memory ErrorDoes this error recur?Yes

    Power OFF/ON

    Replace the printer control PCB

    Get Help

    Power Off/On
    ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
    Did the user accept to execute HDD ERASE?

    ADMIN MENU
    HDD ERASE
    Informing the user of the necessity to execute Disk
    ERASE to delete the encrypted file and restore the HDD defaults

    Get Help

    Service Call
    ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

    Replace the HDD

    Get Help

    Service Call
    ErrorAn unexpected error occurred during initialization of the Security mode.
    Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

    Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

    Get Help

    Service Call
    ErrorAn unexpected error occurred during initialization of the HDD
    Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

    Format the HDD again. If it does not solve the problem, replace the HDD

    Get Help

    Service Call
    ErrorHeater thermistor errorCycle the power.

    Replace the Fuser Unit.

    If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

    If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

    Get Help

    Service Call
    ErrorHeater side1 thermistor error (L)

    Get Help

    Service Call
    ErrorHeater side2 thermistor error (L)

    Get Help

    Service Call
    ErrorHeater side1 thermistor error (R)

    Get Help

    Service Call
    ErrorHeater side2 thermistor error (R)

    Get Help

    Service Call
    ErrorLower1 thermistor error (L)

    Get Help

    Service Call
    ErrorLower2 thermistor error (L)

    Get Help

    Service Call
    ErrorLower3 thermistor error (L)

    Get Help

    Service Call
    ErrorLower1 thermistor error (R)

    Get Help

    Service Call
    ErrorLower2 thermistor error (R)

    Get Help

    Service Call
    ErrorLower3 thermistor error (R)

    Get Help

    Service Call
    ErrorCenter NC sensor detecting error

    Get Help

    Service Call
    ErrorCenter NC sensor compensating error

    Get Help

    Service Call
    ErrorCenter NC sensor temperature after compensating error

    Get Help

    Service Call
    ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

    If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

    If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

    Get Help

    Error Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

    You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

    If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.To accept these risks and to restore function:

    1. Turn off your product
    2. Press and hold the (CANCEL) button and turn on your product
    3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future reference

    Get Help

    Power Off/On
    Error
    ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


    NoReplace the part or the belt unit.

    Replace the driver relay PCB

    Get Help

    Power Off/On
    Error
    ErrorThe belt thermistor detected abnormal temperature.
    too high
    too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


    NoReplace the part or the belt unit.

    Replace the driver relay PCB

    Get Help

    Inspection is required.
    : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
    Turn off the MFP.
    Replace the fuser.

    Get Help

    Inspection is required.
    : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

    Does the error occur again?No


    YesInstall the K toner cartridge.

    Be sure of cable connection, and then perform board replacement.

    Get Help

    Service Call
    ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

    Does this error recur?
    Yes


    YesPower OFF/ON

    Replace the paper thickness sensor and the cable

    Replace the printer control PCB

    Get Help

    Service Call
    ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

    Replace the fuser unit

    Get Help

    Power Off/On
    FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

    Replace the Printer control PCB

    Get Help

    Power Off/On
    FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

    Replace the Printer control PCB

    Get Help

    Note:
    Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

    We sell and maintain office printers in West Sussex, East Sussex & Surrey the following areas:-



    Printer repair:-

    • Arundel,
    • Billingshurst,
    • Brighton,
    • Burgess Hill,
    • Caterham,
    • Cheam,
    • Chipstead,
    • Crawley,

    Printer repair:-

    • Charlwood,
    • Copthorne,
    • Cowfold,
    • Cranleigh,
    • Dorking,
    • East Grinstead,
    • Edenbridge,
    • Ewell,

    Printer repair:-

    • Epsom,
    • Forest Row,
    • Godstone,
    • Haywards Heath,
    • Horley,
    • Horsham,
    • Hove,
    • Leatherhead,

    Printer repair:-

    • Lingfield,
    • Oxted,
    • Partridge Green,
    • Purley
    • Redhill,
    • Reigate,
    • Sutton,
    • Worthing

    Operating hours

    Monday - Friday

    am - pm


    Labour Costs

    Call out from £

    SEE CALL OUT ZONES

    On site Labour

    FIRST HOUR £

    ADD HOURS £10/10 MINS

    Workshop Labour £10/10 MINS

    " Error xx occurred" is displayed. (C, C, C)

    This error occurs when this machine cannot read the information of consumables and maintenance products.

    Try the following solutions.

    • Error 05 - K toner cartridge / K image drum
    • Error 06 - Y toner cartridge / Y image drum
    • Error 07 - M toner cartridge / M image drum
    • Error 08 - C toner cartridge / C image drum
    • Error 23 - Check the contact part between the fuser unit and the belt unit.

    "Unknown Consumable detected" (MC, MC, MC)

    When "Unknown Consumable detected" appears on the touch panel and the device stops working, if you remove the non-genuine consumables, a log of having used non-genuine consumables will not be recorded in the device.

    To continue printing by using non-genuine consumables

    When "Unknown Consumable detected" appears on the touch panel and the device stops working, you can follow the procedure below to switch to an operable state.

    Note:- Once you switch to an operable state, a log of having used non-genuine consumables will be recorded in the device.

    sprers.eu off the device.

    sprers.eu and hold the [Clear] button to turn it on.

    sprers.eu "RAM CHECK %" appears on the touch panel, release the [Clear] button.

    "Unknown Consumable detected" (C)

    When "Unknown Consumable detected" appears on the touch panel and the device stops working, if you remove the non-genuine consumables, a log of having used non-genuine consumables will not be recorded in the device.

    To continue printing by using non-genuine consumables

    When "Unknown Consumable detected" appears on the touch panel and the device stops working, you can follow the procedure below to switch to an operable state.

    Note:- Once you switch to an operable state, a log of having used non-genuine consumables will be recorded in the device.

    sprers.eu off the device.

    sprers.eu and hold the [Clear] button to turn it on.

    sprers.eu start up, release the  (CLEAR) button.

    Error Messages

    Message

    Error code

    Indicator

    Cause/Solution

    Detected an abnormality of internal database.

    The data must be deleted.

    After pressing [Enter], the data will be deleted, and then reboot.

    -

    -

    Database in the machine has been broken.

    Press «ENTER» button.

    PU Flash Error

    -

    Goes off

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer.

    Data Present

    -

    -

    Data remains unprinted.

    To manually print, press «ON LINE» button.

    To delete the data without printing, press «CANCEL» button.

    Changing Language

    Please wait

    -

    Blinks

    Display language is being changed.

    Wait for a while.

    Language Change Failed

    Error num: %CODE%

    -

    Blinks

    Switching display languages failed.

    Press the power button to turn off the machine, and then back on.

    XXX

    %COLOR% Toner Low.

    Search keyword: P

    -

    Lights up

    The toner indicated on the screen is low. Have a new toner cartridge ready.

    And replace the old image drums with new ones after a message for replacement of image drum appears.

    XXX

    %COLOR% Waste Toner Full. Replace Toner.

    Search keyword: P

    -

    Lights up

    Waste toner is full. Replace with a new toner cartridge of the indicated color.

    The printer can be used for a while when the front cover is opened and closed. However, replace with a new toner cartridge quickly as the image drum might become damaged.

    XXX

    %COLOR% Toner Sensor Error.

    %COLOR% Non Recommended Toner.

    Search keyword: P

    -

    Lights up

    An optimum toner cartridge is not installed.

    Use a toner cartridge that matches your machine.

    The print quality is not guaranteed.

    XXX

    Toner Sensor Error.

    Search keyword: P

    , , ,

    Lights up

    Something is wrong with the toner sensor of the indicated color or the image drum is not installed correctly.

    Install the toner cartridge or image drum of the indicated color correctly.

    If the error occurred in Yellow (Y) or Magenta (M), make sure that the blue knob on the belt unit is turned sideway.

    If the same error occurs, contact your dealer.

    Yellow, Magenta (red), Cyan (blue), Black

    XXX

    Error Postscript

    -

    -

    A postscript error has occurred.

    The job has been dismissed.

    XXX

    PDL Error Occurred

    -

    -

    PDL error has occurred.

    To erase the message, press «ENTER» button.

    XXX

    %COLOR% Image Drum Near Life.

    Search keyword: P

    -

    Lights up

    Prepare new image drums.

    And replace the old image drums with new ones after a message for replacement of image drum appears.

    XXX

    Fuser Unit Near Life.

    Search keyword: P

    -

    Lights up

    Prepare a new fuser unit.

    And replace the old fuser unit with new ones after a message for replacement of fuser unit appears.

    XXX

    Belt Unit Near Life.

    Search keyword: P

    -

    Lights up

    Prepare a new belt unit.

    And replace the old belt unit with new ones after a message for replacement of belt unit appears.

    XXX

    Non Recommended Fuser Unit Detected.

    Search keyword: P

    -

    Lights up

    An optimum fuser unit is not installed.

    Use a fuser unit that matches your machine.

    The print quality is not guaranteed.

    XXX

    Change Fuser Unit.

    Search keyword: P

    -

    Lights up

    The fuser unit reaches its lifetime.

    Replace the fuser unit with a new one.

    XXX

    Non Recommended Belt Unit Detected.

    Search keyword: P

    -

    Lights up

    An optimum belt unit is not installed.

    Use a belt unit that matches your machine.

    The print quality is not guaranteed.

    XXX

    Change Belt Unit.

    Search keyword: P

    -

    Lights up

    The belt unit reaches its lifetime.

    Replace the belt unit with a new one.

    XXX

    %COLOR% Toner Empty.

    Search keyword: P

    -

    Lights up

    The toner indicated on the screen is empty. Replace the empty toner cartridge with a new one.

    XXX

    %COLOR% Toner Not Installed.

    Search keyword: P

    -

    Lights up

    The toner cartridge of the indicated color is not installed correctly.

    Install the toner cartridge correctly.

    XXX

    %COLOR% Non Recommended Image Drum Detected.

    Search keyword: P

    -

    Lights up

    An optimum image drum is not installed.

    Use a image drum that matches your machine.

    The print quality is not guaranteed.

    XXX

    %COLOR% Image Drum Life.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    XXX

    %COLOR% Image Drum Life, %PAGES% Pages Left.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    The number of pages you can print is displayed in "%PAGES%".

    XXX

    %COLOR% Image Drum Life, Print Quality Not Guaranteed.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    The print quality is not guaranteed.

    XXX

    %TRAY% Empty

    -

    Lights up

    No paper is loaded in the indicated tray.

    Load paper.

    Other trays are available.

    XXX

    File System is Full

    -

    Lights up

    Memory in the file system is full.

    Delete unnecessary files.

    XXX

    File System is Write Protected

    -

    Lights up

    The file you are trying to write is write-protected.

    Contact the printer administrator.

    XXX

    File Erasing

    -

    Lights up

    Stored document files are being deleted.

    Wait for a while.

    Deleting data

    -

    Lights up

    This machine ran out of color toner. Color print data is being deleted.

    Wait for a while.

    XXX

    Deleting data

    -

    Lights up

    Deleting data stored in private printing.

    Wait for a while.

    XXX

    Erased Data Full

    -

    Lights up

    Files supposed to be deleted are full. Erase the files.

    XXX

    Wait Timeout is Disabled

    -

    Lights up

    Wait Timeout is disabled.

    XXX

    Job Log Buffer Full(Delete old logs)

    -

    -

    Old job logs were deleted, because job log buffer was full.

    XXX

    NFC Unit Error. NFC function is not available.

    Press ONLINE Button

    -

    -

    There is something wrong in the NFC unit.

    Functions related to the NFC are not available.

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer. To hide this message, select [Admin Setup] > [Others Setup] > [NFC Setup], and then select [Disable].

    XXX

    USB Hub Unsupported

    Please detach it

    -

    -

    A USB hub is connected. Remove the USB hub.

    This machine does not support USB hub.

    XXX

    Unsupported USB Device Detected

    Please detach it

    -

    -

    An unsupported USB device is connected.

    Remove the USB device.

    XXX

    Incompatible USB device connected

    Please detach it

    -

    -

    An unsupported USB device is connected.

    Remove the USB device.

    XXX

    No communication with the SNTP server.

    -

    -

    Obtaining current time from the SNTP server failed.

    Check the server or network connection.

    XXX

    Getting target IP failed. Please check DHCP settings.

    -

    -

    The DHCP server cannot be detected.

    Check the network connection.

    XXX

    Collate Fail:Too Many Pages

    Press ONLINE Button

    -

    -

    A collate print error has occurred.

    Reduce the data amount. If that does not work, reduce the size of the print data.

    To erase the message, press «ONLINE» button.

    XXX

    Failed to read or write the usage management information of Print Quantity

    Press ONLINE Button

    -

    Lights up

    The usage management information could not be read.

    Press «ONLINE» button.

    XXX

    Duplex Print Failed

    Press ONLINE Button

    -

    Lights up

    For the paper setting that a duplex printing is not possible, it was printed in simplex.

    Check the size and thickness of paper.

    XXX

    Color Restricted. Mono Printed

    Press ONLINE Button

    -

    Lights up

    A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

    To erase the message, press «ONLINE» button.

    XXX

    Color Restricted. Job Rejected

    Press ONLINE Button

    -

    Lights up

    A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

    To erase the message, press «ONLINE» button.

    XXX

    Print Restricted. Job Rejected

    Press ONLINE Button

    -

    Lights up

    A print job was deleted due to an unauthorized user. Contact your administrator for printing.

    To erase the message, press «ONLINE» button.

    XXX

    Log Buffer is Full. Job Rejected

    Press ONLINE Button

    -

    Lights up

    Print data is deleted because the accounting log buffer is full.

    Contact a printer administrator and remove the log buffer.

    XXX

    Expired saved files have been deleted

    Press ONLINE Button

    -

    Lights up

    Private printing files whose storage period expired were automatically deleted.

    To erase the message, press «ONLINE» button.

    XXX

    E-mail receiving has been cancelled

    Press ONLINE Button

    -

    Lights up

    Indicates that Email receiving has been canceled.

    It has the following possibilities.

    • The format of email that has received is illegal or not supported.

    • The attached file is illegal or not supported.

    • The attached file that has received is too large.

    • Network connection has disconnected.

    XXX

    File System Operation failed <nnn>

    Press ONLINE Button

    -

    Lights up

    An error has occurred in the file system.

    To erase the message, press «ONLINE» button.

    XXX

    Invalid Print Data Received

    Press ONLINE Button

    -

    -

    Invalid data received.

    If you performed private printing, the data was deleted because it was incomplete. Print again.

    To erase the message, press «ONLINE» button.

    XXX

    Job Log Database Error

    Contact the device administrator

    Press ONLINE Button

    -

    -

    A data base access error has occurred while writing or reading the job log.

    Turning off and on the machine may resolve the problem.

    To erase the message, press «ONLINE» button.

    XXX

    IPv4 Address is conflicted

    Change IPv4 Address

    -

    -

    The IP address assigned to this machine is duplicated with that of another device.

    Check the IP addresses, and then assign another IP address.

    XXX

    Error PDF

    Press ONLINE Button

    -

    -

    The PDF file is damaged.

    Check the file.

    To erase the message, press «ONLINE» button.

    XXX

    Invalid Password

    Press ONLINE Button

    -

    -

    Notifies that the entered password does not match the password set to encrypted PDF.

    The file will not be printed unless the passwords match.

    XXX

    PDF Cache Write Error

    Press ONLINE Button

    -

    -

    Notifies that writing a PDF file to the cache has failed.

    To erase the message, press «ONLINE» button.

    XXX

    Decode error occurred

    Press ONLINE Button

    -

    -

    Indicates that an error has occurred during analysis of image data input from an external source.

    This appears when an error has occurred during analysis of TIFF or JPEG data in USBMemoryPrint, DirectPrint, E-mailPrint mode.

    To erase the message, press «ONLINE» button.

    XXX

    Can not read the file

    Press ONLINE Button

    -

    -

    The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

    To erase the message, press «ONLINE» button.

    XXX

    Color toner empty. Job cancelled

    Press ONLINE Button

    -

    -

    The print data was cancelled because color toner is empty.

    To erase the message, press «ONLINE» button.

    XXX

    Job Type restricted

    Job rejected

    Press ONLINE Button

    -

    -

    A job of a JobLimitation setting violation is received, and when discarding the job, it's indicated.

    To print this job, contact the printer administrator.

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Press ONLINE Button

    -

    Goes off

    Manual Printing from the MP tray is specified.

    Load the paper of the size indicated in the MP tray, and then press the «ONLINE» button.

    Change Paper in %TRAY%

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP for details

    , , , ,

    Blinks

    Paper loaded on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Change Paper in MPTray

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP for details

    Blinks

    Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

    Change Paper in %TRAY%

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP for details

    , , , ,

    Blinks

    Paper loaded on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

    For paper which can be set both horizontally and vertically, check the direction of paper.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Press ONLINE Button

    Please see HELP for details

    Blinks

    Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

    For paper which can be set both horizontally and vertically, check the direction of paper.

    Summary Account balance is 0.

    %USERNAME%

    %ACCOUNTNAME%

    Increase the balance and press [Enter]

    Press [Cancel] to cancel.

    -

    Blinks

    The number of print jobs excesses the limit.

    No more print jobs are authorized.

    Contact the printer administrator.

    Remove Paper

    Output Tray

    Please see HELP for details

    Blinks

    Paper in the output tray is full.

    Remove the handout.

    Press ONLINE Button for Restoration

    Memory Overflow

    Please see HELP for details

    Blinks

    Data is too complicated.

    Memory full error has occurred during processing.

    Reduce the volume of the print data.

    If the same error is displayed again, contact your dealer.

    Insufficient memory.

    If using multiple functions, finish the function being used before attempting another.

    If the problem does not improve, reduce the resolution.

    Press ONLINE Button

    -

    Blinks

    Memory is full.

    Print after the ongoing operation is over.

    If the error persists, lower the image quality on the printer driver.

    Wireless startup failed

    Press ONLINE Button

    Please see HELP for details

    -

    Restart this machine.

    If the error still persists even after the reboot, power off this machine and check if the wireless LAN module is installed.

    If the wireless LAN module is not installed, set [Wireless Module] in [Boot Menu] to [Disable].

    If the wireless LAN module is installed, check if the model name of the wireless LAN module is compatible with this machine.

    If the model name is incorrect, replace the wireless LAN module with the one suitable for this machine.

    If the model name is correct, contact your dealer.

    This wireless firmware version does not operate on this device

    Press ONLINE Button

    Please see HELP for details

    -

    The version of the firmware does not match this machine.

    Contact your dealer.

    Wireless settings are incomplete

    Press ONLINE Button

    Please see HELP for details

    -

    Wrong values are set or items remain unset in the wireless LAN settings.

    Check the wireless settings.

    If the error persists, initialize the network settings, and set up the wireless LAN settings again.

    Not connected to wireless access point

    Press ONLINE Button

    Please see HELP for details

    -

    No wireless LAN access points are found.

    Make sure that the access point is turned on.

    Disconnect and re-connect to wireless LAN.

    Wait a Moment

    Message Data Processing

    -

    -

    Updating messages displayed on the operator panel.

    Please wait.

    Wait a Moment

    Message Data Writing

    -

    -

    Updating messages displayed on the operator panel.

    Please wait.

    Power Off/On

    Message Data Received OK

    -

    -

    Updating messages displayed on the operator panel is completed.

    Turn the power of the printer off and on again.

    Check Data

    Message Data Write Error<%CODE%>

    -

    -

    Writing of message data to be uploaded to a printer has been failed.

    Check if the message data to be updated matches the printer.

    Press ONLINE Button for Restoration

    Receiving Data Timeout

    Please see HELP for details

    Blinks

    When receiving data by Port, LPR, FTP, IPP, WSD, or Email, a timeout occurred in stream.

    Firmware Update Error

    Please try again

    If network doesn't work, please try firmware update over USB

    -

    -

    Updating the firmware failed.

    Update again.

    Install Paper

    %TRAY%

    %MEDIA_SIZE%

    Please see HELP for details

    , , , ,

    Blinks

    No paper is loaded in the indicated tray. Load paper of the displayed size.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Please see HELP for details

    Blinks

    MP tray is empty.

    Set paper.

    If paper is set, paper set cover is not set. Lower the paper set cover.

    Install Paper Cassette

    %TRAY%

    Please see HELP for details

    , , , , , , , ,

    Blinks

    A paper cassette is not in the indicated tray.

    Insert the paper cassette into the indicated tray.

    If the cassette is already inserted in the printer, pull out the cassette and set it again to correctly locate it.

    , Tray 1

    , Tray 2

    , Tray 3

    , Tray 4

    Tray 5

    Replace Toner

    %COLOR% Waste Toner Full

    Please see HELP for details

    ,

    Blinks

    Waste toner of the toner cartridge is full. Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

    Magenta (red), Cyan (blue)

    Install Toner

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The indicated cartridge ran out of toner.

    Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

    Yellow, Magenta (red), Cyan (blue), Black

    Non Recommended Toner

    %COLOR%

    Please see HELP for details

    , , , , , , , , , , , , , , , ,

    Blinks

    The indicated toner cartridge is not optimum.

    We recommend using an optimum toner cartridge.

    , , , Yellow

    , , , Magenta (red)

    , , , Cyan (blue)

    , , , , Black

    Toner Not Installed

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The supplied starter toner cartridges are installed in the consumable image drums.

    Install the consumable toner cartridges in the consumable image drums.

    Yellow, Magenta (red), Cyan (blue), Black

    Non Recommended Image Drum

    %COLOR%

    Please see HELP for details

    , , , , , , , , , , , , , , ,

    Blinks

    The indicated image drum is not optimum.

    We recommend using an optimum Image Drum.

    , , , Yellow

    , , , Magenta (red)

    , , , Cyan (blue)

    , , , Black

    Image Drum Not Installed

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The indicated image drum is not installed.

    Install the image drum.

    Yellow, Magenta (red), Cyan (blue), Black

    Caution: Non-Genuine Consumable detected

    Check user's manual "Trouble Shooting" to restore machine operation

    Blinks

    This error means that a non-OKI Original consumable has been installed in the machine.

    The warranty is applicable when the product is used with its designated OKI Original consumables. Use caution when choosing other consumables. The entire risk as to the quality and performance of the product due to the use of non-OKI Original consumables is with you. Should the product prove defective due to non-OKI Original consumables, you assume the cost of all necessary servicing, repair or correction, as our warranty may not cover these defects.

    To accept these risks and to restore function:

    1) Turn off your printer.

    2) Turn the machine on. Press the «CANCEL» button when [PLEASE WAIT] is displayed.

    3) Release the «CANCEL» button when [Ready To Print] is displayed.

    Note: This operation will be recorded for future reference.

    Paper jam occurred

    Paper remained in %NUM% place(s)

    Remove the paper

    Press Help for details

    , , ,

    Blinks

    A paper jam has occurred and paper remains in the paper input area.

    Remove the jammed paper.

    Tray2, Tray3, Tray4, Tray5

    Blinks

    Paper has jammed around the front cover. Open the front cover and remove the jammed paper.

    Blinks

    Paper has jammed under the image drum.

    Remove the jammed paper.

    ,

    Blinks

    A paper jam has occurred and paper remains near the fuser unit.

    Remove the jammed paper.

    , Fuser unit

    ,

    Blinks

    A paper jam has occurred and paper remains near the duplex unit.

    Remove the jammed paper.

    Duplex unit, Backside of the duplex unit

    Duplex unit, Middle part of the duplex unit

    Toner Sensor Error

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The toner cartridge of the indicated color is not locked properly.

    Check to make sure the blue lever (toner cartridge lock lever) of the toner cartridge is turned until it lines up with the in the far end.

    If the error occurred in Cyan and the toner cartridge lock lever is turned until it is lined up with the in the far end, check if the 2 blue knobs on the belt unit are properly locked.

    Yellow, Magenta (red), Cyan (blue), Black

    Check Paper

    Paper Multi Feed

    %TRAY%

    Please see HELP for details

    Blinks

    The indicated tray fed multiple sheets of paper at a time.

    Remove the cassette from the tray, and then load paper again.

    After loading, open and close the front cover to release the error.

    Check Paper

    Paper Size Error

    %TRAY%

    Please see HELP for details

    Blinks

    Paper size error has occurred in the indicated tray. Make sure that the size made by paper loaded in the tray matches the setting made by the paper size dial in the paper cassette. Load paper according to the paper size and direction set for the paper size dial.

    If the setting made by the paper size dial is wrong, cancel printing first, set the paper size dial, and then print again.

    Make sure that the cassette does not feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

    Open and close the front cover to release the error.

    Paper jam occurred

    Paper remained in %NUM% place(s)

    Remove the paper

    Press Help for details

    Blinks

    A paper jam has occurred in the paper feed path from the MP tray.

    Remove the jammed paper.

    , , , ,

    Blinks

    A paper jam has occurred in the paper feed path from the indicated tray.

    Remove the jammed paper.

    If paper is not jammed, feeding paper may fail.

    Reduce the number of sheets of paper loaded on the paper cassette. Make sure that the paper stoppers are set in the right position.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Blinks

    A paper jam has occurred around the front cover.

    Open the front cover and remove the jammed paper.

    If jammed paper is invisible, close the front cover. If the error persists, paper jams may occur in the duplex unit.

    Blinks

    Paper has jammed under the image drum.

    Remove the jammed paper.

    , ,

    Blinks

    A paper jam has occurred around the fuser unit.

    Remove the jammed paper.

    The back of the machine, around the output bin

    The back of the machine, around the duplex unit

    Inside of the machine, around the fuser unit

    , ,

    Blinks

    A paper jam has occurred around the duplex unit.

    Pull out the duplex unit and remove the jammed paper.

    For the Error code , make sure that paper does not remain inside the printer after pulling out the duplex unit.

    Blinks

    A paper jam has occurred in the paper feeding path from the duplex unit.

    Open the front cover and remove the jammed paper.

    If paper is invisible, pull out the duplex unit from the back side of the machine and check if paper jams inside of the duplex unit or machine.

    Install Duplex Unit

    Please see HELP for details

    Blinks

    The duplex unit is not properly installed. Install the duplex unit.

    Install New Image Drum

    Image Drum Life

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible, however.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Image Drum Life

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Image Drum Life

    %COLOR%

    To Exceed the Life, Press Online Button

    Please see HELP for details

    , , ,

    Blinks

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    Pressing «ONLINE» button can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Printing disabled due to low threshold of Image Drum life.

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Fuser Unit

    Fuser Unit Life

    Please see HELP for details

    Blinks

    The fuser unit reaches its lifetime.

    Replace the fuser unit with a new one.

    Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Install New Belt Unit

    Belt Unit Life

    Please see HELP for details

    Blinks

    The belt unit reaches its lifetime.

    Replace the belt unit with a new one.

    Opening and closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Check Fuser Unit

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

    Install New Belt Unit

    Belt Unit Life

    Please see HELP for details

    Blinks

    Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the front cover can resume printing. Printing stops after  sheets are printed.

    Check Toner Cartridge

    Improper Lock Lever Position

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    A color toner cartridge indicated on the screen is not installed.

    Make sure to turn the toner cartridge lock lever (blue) on the right side of the cartridge until it lines up with the in the far end. If the lever is in the correct position, check that the white protective tape has been removed.

    Yellow, Magenta (red), Cyan (blue), Black

    Check Image Drum

    %COLOR%

    Please see HELP for details

    , , ,

    Blinks

    The indicated image drum is not installed correctly.

    Remove and re-install the image drum.

    Yellow, Magenta (red), Cyan (blue), Black

    Check Fuser Unit

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed. Remove and re-install the fuser unit.

    Non Recommended Fuser Unit

    Please see HELP for details

    , , , ,

    Blinks

    Check the model number of the fuser unit mentioned in the User's manual. Use a fuser unit that matches your machine.

    Fuser Unit Not Installed

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed. Remove and reinstall the fuser unit.

    Check Belt Unit

    Please see HELP for details

    Blinks

    The belt unit is not properly installed. Remove and re-install the belt unit.

    Non Recommended Belt Unit

    Please see HELP for details

    , , ,

    Blinks

    Check the model number of the belt unit mentioned in the User's manual. Use a belt unit that matches your machine.

    Belt Unit Not Installed

    Please see HELP for details

    Blinks

    The belt unit is not properly installed. Remove and reinstall the belt unit.

    %COVER% Open.

    Please see HELP for details

    ,

    Blinks

    Indicated cover is open. Close the cover.

    Output tray (Top cover), Front cover

    Wait a Moment

    Rebooting <n>

    -

    Lights up

    Rebooting the printer.

    Wait for a while.

    Power Off and Wait for a while

    Condensing Error

    Fatal

    Blinks

    A condensation has occurred inside a printer.

    Turn the printer off and turn on again after a while.

    Power Off/On

    nnn:Error

    , , ,

    Blinks

    The LED head cannot be detected.

    Yellow (Y)

    Magenta (M)

    Cyan (C)

    Black (K)

    , , ,

    Blinks

    An error has occurred in or around the fuser unit.

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

    Blinks

    The inside of the printer is hot. Remove any objects blocking the ventilation holes on the printer, and restart the printer. If the same error is displayed again, contact your dealer.

    Blinks

    The inside of the printer is at a low temperature. Raise the room temperature, then restart the printer. If the same error is displayed again, contact your dealer.

    Blinks

    This is a duplex unit error. Turn the power off, and re-install the duplex unit. If the same error is displayed again, contact your dealer.

    , , , ,

    Blinks

    Reading the consumables information failed.

    If the following number is displayed, replace the corresponding consumable.

    to Toner cartridge / Image drum

    Fuser unit/ Belt unit

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

    , , , , , , , , , , , , , ,

    Blinks

    An error has occurred in or around the fuser unit.

    Check that size and thickness of paper in the tray is correctly.

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

    Blinks

    The belt unit is at a low temperature. Raise the room temperature, then restart the printer. If the same error is displayed again, contact your dealer.

    nnn*

    Blinks

    An error occurred inside the printer.

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer.

    "*" is a 3-digit error code. The number that is displayed changes according to the error content.

    Power Off/On

    nnn:Fatal Error

    PC:nnnnnnnn

    LR:nnnnnnnn

    FR:nnnnnnnn

    Fatal, ~, F0C, F0D, FFE, FFF

    Blinks

    A fatal error occurred on the printer.

    Contact your dealer and tell them the number in the error message and how the machine works.

    The error code is displayed within the range 0x to 0xfff.

    Oki Data CONFIDENTIAL

    ATTEN-

    LCD Status

    READY

    Beep

    TION

    indicator

    Message

    indicator

    Service Call

    Off

    Blink

    On

    nnn:Error *

    Power Off/On

    Off

    Blink

    On

    nnn:Error

    PC:nnnnnnnn

    LR:nnnnnnnn

    FR:nnnnnnnn

    Power Off/On

    Off

    Blink

    On

    Download

    Error

    TH Rev.1

    Details

    A fatal error occurred.

    '*' specifies the detailed error cause.

    For details refer to Table "Service

    Call Error List."

    A fatal error occurred.

    For details refer to Table "Service

    Call Error List."

    'nnnnnnnn' specifies the detailed error

    cause.

    Downloading Media Table to PU has

    failed.

    (Related to CustomMediaType.)

    Error

    code

    Panel display

    Fatal

    Service Call

    Machine Check

    Error

    Exception

    Hardware fault

    detected.(Board

    defectiveness or

    Shortage of power

    supply volume)

    Fatal

    ~

    Power Off/On

    CPU unexpected

    F0C

    Error to

    exception

    F0D

    Error

    FFE

    PC: nnnnnnnn

    FFF

    LR: nnnnnnnn

    FR: nnnnnnnn

    Fatal

    Power Off/On

    CPU unexpected

    Error

    exception

    PC: nnnnnnnn

    LR: nnnnnnnn

    FR: nnnnnnnn

    Power Off/On

    CPU unexpected

    Error

    exception

    PC: nnnnnnnn

    LR: nnnnnnnn

    FR: nnnnnnnn

    Power Off/On

    CPU unexpected

    Error

    exception

    PC: nnnnnnnn

    LR: nnnnnnnn

    FR: nnnnnnnn

    Service Call

    CU RAM Check

    Error

    Error

    Service Call

    CU Optional RAM

    Error

    Check Error

    Service Call

    CU EEPROM Error

    Error

    Table Service Call Error List

    Cause

    Check details

    Does error display

    reappear?

    Does error display

    reappear?

    Does error display

    reappear?

    Does error display

    reappear?

    Does this error

    message reappear?

    Is RAM DIMM set

    properly?

    Is error recovered by

    replacing RAM DIMM?

    Does error display

    reappear?

    6. Troubleshooting procedure

    Solution

    Result

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    No

    Reset RAM DIMM

    Yes

    Replace program

    RAM DIMM.

    No

    Replace the PU/

    CU board.

    Power Off/On.

    Yes

    Replace the PU/

    CU board.

    /

    sprers.eu

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    Forum Rules

    OKI Error Code Support

    Inspection is required. ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call ErrorMachine Check
    Exception hardware problem was detected (PCB failure or insufficient power capacity)
    (PDL only)
    When CE1 was not detected, SC occursReplace the printer control PCBGet HelpPower Off/On
    Error
    Error
    Error
    CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpRecovered from an error. Error xxxxxxxx xxxxxxxx xxxxxxx
    Error xxxxxxxx xxxxxxxx xxxxxxx
    Error xxxxxxxx xxxxxxxx xxxxxxx
    Error xxxxxxxx xxxxxxxx xxxxxxx
    Error xxxxxxxx xxxxxxxx xxxxxxx
    Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
    Error Recovered from an error.
    Error Recovered from an error.
    ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
    ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpService Call
    ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower OFF/ON
    ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
    ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpInspection is required.
    ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
    ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpInspection is required.
    ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
    ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower Off/On
    Error
    Error
    Error
    Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
    The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
    ErrorCU Fan Error
    Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


    Does it recover from the error by replacing the fan?No
    Yes

    NoConnect it properly.
    Replace the fan.

    Replace the printer control PCB.Get HelpPower Off/On
    Error
    DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

    Replace the printer control PCBGet HelpRecovered from an error. Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. ErrorController unit cannot detect the scanner unitDoes this error message reappear?

    Does this error message reappear?Yes


    YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
    Replace the CU/PU board.Get HelpInspection is required. ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
    ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required. ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
    ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower OFF/ON ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
    ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower Off/On
    ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower Off/On
    Error
    xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
    Error
    xxxxxxxx
    Error
    xxxxxxxx
    Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
    Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpRecovered from an error. ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
    ErrorDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpInspection is required. ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
    ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpInspection is required. ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
    ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet HelpService Call
    Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB
    Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB
    Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB
    Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB
    Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

    Does this error message reappear after power restoration?Yes


    YesReplace the unit concerned


    Replace the Printer Control PCB
    Get Help0F: Communication failure with the spot color PCBDoes this error recur?

    Does this error recur?Yes

    YesPower OFF/ON

    Replace the spot color PCB

    Replace the printer control PCBGet Help Runaway of the Driver CPU due to noise etc.Does this error recur?

    Does this error recur?Yes

    YesPower OFF/ON

    Replace the driver relay PCB

    Replace the printer control PCBGet HelpService Call
    ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
    ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
    ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
    ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
    ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
    ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

    Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



    Is there any defective contact point?YesReplace the printer control PCB (then check the following)

    Re-connect it properly.

    Check for defective contact points of the high voltage system

    Replace the high voltage power supply unit.Get HelpInspection is required. ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


    Is the FAN connector connected correctly?No


    Yes

    No
    Yes

    Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
    ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


    Does this error recur?Yes


    YesPower OFF/ON

    Replace the environmental sensor board and the FFC

    Replace the printer control PCBGet HelpService Call
    ErrorAbnormal environment humidityDoes this error recur?


    Does this error recur?Yes


    YesPower OFF/ON

    Replace the environmental sensor board and the FFC

    Replace the printer control PCBGet HelpService Call
    ErrorMulti-purpose Tray
    Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





    NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

    Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
    Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
    Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

    Does this error recur?


    Does this error recur?Yes


    YesAfter leaving the printer at room temperature, turn on the power again.



    Replace the environmental sensor board and the FFC.

    Replace the printer control PCBGet HelpInspection is required. ErrorFuser FAN errorIs the FAN connector connected properly?
    Does this error recur?No
    Yes
    YesRe-connect it properly. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
    Error Fuser Exhaust
    Fan 1
    Low Voltage Fan
    PU Fan
    Station 1 ID
    Intake Fan
    Second Transfer
    Absorption Fan
    0A: Fuser Intake Fan
    0B: Station 2 ID
    Intake Fan
    0C: Duplex Fan
    0D: Fuser Exhaust
    Fan 2
    0E: Station 3 ID
    Intake Fan
    0F: Station 4 ID
    Intake Fan
    Station 5 ID
    Intake Fan
    Is the cable to respective fans connected properly?

    Does this error recur?No


    Yes

    No

    Re-connect it properly.


    Replace the fan motor.

    Replace the applicable PCB
    Driver relay PCB
    Printer Control PCB
    Printer Control PCB
    Driver Relay PCB
    Rail unit relay PCB
    0A: Driver relay PCB
    0B: Driver relay PCB
    0C: Duplex unit PCB
    0D Driver relay PCB
    0E: Driver relay PCB
    0F: Driver relay PCB
    Driver relay PCB

    Get HelpService Call
    ErrorLED head detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
    Spot color PCB
    to Printer
    control PCB




    Does this error recur?

    Does this error recur?Yes




    No


    Yes

    YesReplace the PCB.
    Correct the FFC connection condition between the LED head and the PCB

    Correct the FFC connection condition.

    Replace the LED head unit

    Replace either applicable PCB.
    to
    Printer control PCB
    Spot color PCBGet HelpService Call
    Error Tray 1 Lift-up
    Motor Error
    Tray 2 Lift-up
    Motor Error
    Tray 3 Lift-up
    Motor Error
    Tray 4 Lift-up
    Motor Error
    Tray 5 Lift-up
    Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



    Is the fuse on the PCB blown?

    Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

    No


    Yes

    Yes

    NoReplace the paper cassette.

    Do the following check on motors and PCBs:

    Replace the PCB.

    Replace the motor.

    Replace the PCB.
    Printer Control PCB
    02 to Option tray PCBGet Help Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



    Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

    No


    Yes


    NoReplace the Belt.

    Do the following check on motors and PCBs:

    Replace the motor, cable and belt motor driving mechanism.

    Replace the printer control PCBGet HelpService Call
    Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



    Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

    No


    Yes


    NoReplace the fuser.

    Do the following check on motors and PCBs:

    Replace the motor, cable, fuser motor driving mechanism.

    Replace the printer control PCBGet Help Station 1 ID Motor Lock Error
    Station 2 ID Motor Lock Error
    Station 3 ID Motor Lock Error
    Station 4 ID Motor Lock Error
    Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



    Is the motor fuse blown?

    Is the motor wire broken or shorted

    Does the error recur?Yes

    No


    Yes

    No

    YesReplace the ID unit.

    Do the following check on motors and PCBs:

    Replace the motor.

    Replace the driver relay PCB

    Replace the ID motor driving mechanismGet HelpInspection is required. ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
    ErrorImage drum Up/Down position detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

    Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



    No

    YesInspect the following:



    Replace the ID unit.

    Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
    ErrorToner supply motor
    error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



    Is the motor resistant value abnormal, the motor wire disconnected or shorted?

    Does the error recur?Yes

    No


    Yes

    No

    YesReplace the toner cartridge.

    Do the following check on motors and PCBs

    Replace the motor.

    Replace the driver relay PCB

    Replace the Toner supply mechanism.Get HelpInspection is required. ErrorThe belt unit fuse blown out.Get HelpInspection is required. ErrorThe fuser unit fuse blown out.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

    No

    YesInstall the toner cartridge.
    Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
    Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

    No

    YesInstall the toner cartridge.
    Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
    Get HelpService Call
    ErrorToner sensor detection error
    (01=K, 02=C, 03=M, 04=Y, 05=W/CL)
    This error does not occur with the factory default settings.
    Is the stopper (orange) removed?

    Is the ID unit prism soiled?


    Does this error recur?


    Does this error recur?No


    Yes
    No

    Yes


    YesRemove the stopper.


    Clean it.
    Replace the ID unit.

    Replace the driver replay PCB

    Replace the toner low sensor board and the cable.
    Get HelpService Call
    ErrorAn abnormality was detected with the power supply temperature thermistor.
    The power supply thermistor is detected as shorted.
    The power supply thermistor is detected as open.
    The power supply thermistor indicates high temperature error
    The power supply thermistor indicates low temperature errorDoes this error recur?

    YesPower OFF/ON

    Replace the printer control PCB
    Get HelpService Call
    ErrorThermistor slope errorIs the error message displayed?

    Does this error recur?Yes

    YesRestore the power

    After leaving the printer for 30 minutes, turn on the power Get HelpService Call
    Error Thermistor is
    detected as shorted
    Thermistor is
    detected as open
    Thermistor is
    indicates high
    temperature error
    Thermistor indicates
    low temperature
    error
    Is the error message displayed?

    Does this error recur?Yes

    YesRestore the power

    After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error
    Get HelpService Call
    Error Thermistor is detected as shorted
    Thermistor is detected as open
    Thermistor is indicates high temperature error
    Thermistor indicates low temperature errorIs the error message displayed?

    Does this error recur?Yes

    YesRestore the power.

    After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
    Error
    Error
    Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
    Replace the fuser unit.Get HelpService Call
    Error
    ErrorAn abnormal ( high or low)
    temperature of the fuser thermistor was
    detectedDoes this error recur?YesRestore the power.
    Replace the fuser unit.
    When the power is restored, the display may change to Service Call Error in some cases.Get HelpService Call
    Error
    Error
    Error
    Error
    ErrorOption unit I/F error
    ( = Duplex Unit.
    , , , = Optional Tray)
    Does this error recur?YesRestore the power.
    Check to make sure the contact points of the connector and replace the optional unit

    Get HelpService Call
    Error Error in
    communication
    with Port CPUDoes this error recur?YesPower OFF/ON

    Replace the printer control PCBGet Help Error in
    communication
    with Driver CPU
    Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
    ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

    Replace the printer control PCB
    Get HelpPower Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB
    Get HelpPower Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB
    Get HelpPower Off/On
    Error
    ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

    Replace the printer control PCB
    Get HelpSerice Call
    ErrorTag Reader MissingDoes this error recur?

    Does this error recur?
    Yes

    YesPower OFF/ON

    Replace the tag reader/writer PCB and the FFC.

    Replace the printer control PCB
    Get HelpService Call
    Error PU-Tag Reader Interface Error
    Tag Reader circuit abnormality
    Tag Interface error
    Does this error recur?

    Does this error recur?
    Yes

    YesPower OFF/ON

    Replace the tag reader/writer PCB and the FFC.

    Replace the printer control PCB

    Get HelpService Call
    Error

    ErrorEngine Program
    Memory Error
    DUPLEX Flash memory error
    Option Tray 2
    Option Tray 3
    Option Tray 4
    Option Tray 5
    Does this error recur?YesPower OFF/ON

    Replace the DUPLEX PCB.
    Replace the option try PCB

    Get HelpService Call
    ErrorEngine PORT CPU
    Program Memory ErrorDoes this error recur?Yes

    Power OFF/ON

    Replace the printer control PCB

    Get HelpService Call
    ErrorEngine DRIVER
    CPU Program Memory ErrorDoes this error recur?Yes

    Power OFF/ON

    Replace the printer control PCB

    Get HelpPower Off/On
    ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
    Did the user accept to execute HDD ERASE?

    ADMIN MENU
    HDD ERASE
    Informing the user of the necessity to execute Disk
    ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
    ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

    Replace the HDDGet HelpService Call
    ErrorAn unexpected error occurred during initialization of the Security mode.
    Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

    Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

    Get HelpService Call
    ErrorAn unexpected error occurred during initialization of the HDD
    Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

    Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
    ErrorHeater thermistor errorCycle the power.

    Replace the Fuser Unit.

    If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

    If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
    ErrorHeater side1 thermistor error (L)Get HelpService Call
    ErrorHeater side2 thermistor error (L)Get HelpService Call
    ErrorHeater side1 thermistor error (R)Get HelpService Call
    ErrorHeater side2 thermistor error (R)Get HelpService Call
    ErrorLower1 thermistor error (L)Get HelpService Call
    ErrorLower2 thermistor error (L)Get HelpService Call
    ErrorLower3 thermistor error (L)Get HelpService Call
    ErrorLower1 thermistor error (R)Get HelpService Call
    ErrorLower2 thermistor error (R)Get HelpService Call
    ErrorLower3 thermistor error (R)Get HelpService Call
    ErrorCenter NC sensor detecting errorGet HelpService Call
    ErrorCenter NC sensor compensating errorGet HelpService Call
    ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
    ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

    If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

    If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError The top cover is open.Press the [Details] button for help.Get HelpError The front cover is open.Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Remove and re-install the fuser unit.

    Press the [Details] button for help.Get HelpError The belt unit is not installed correctly.Remove and re-install the belt unit.

    Press the [Details] button for help.Get HelpError



    The image drum is not installed correctly.

    Error - Yellow Image Drum
    Error - Magenta Image Drum
    Error - Cyan Image Drum
    Error - Black Image DrumRemove and re-install the image drum.

    Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Reset fuser unit.

    Press the [Details] button for help.Get HelpError



    Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

    Error - Yellow Image Drum
    Error - Magenta Image Drum
    Error - Cyan Image Drum
    Error - Black Image DrumOpening and closing the output tray can resume printing for a while.

    However, you should replace the image drum as soon as possible.

    Press the [Details] button for help.Get HelpError The fuser has reached its life.

    Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Install new fuser unit.

    Press the [Details] button for help.Get HelpError The transfer belt unit has reached its life.

    Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

    Replace with a new transfer belt unit as soon as possible to maintain print quality.

    Press the [Details] button for help.Get HelpError The waste toner is full.Opening and closing the output tray can resume printing for a while.

    Replace with a new belt unit as soon as possible to maintain print quality.

    Press the [Details] button for help.Get HelpError The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

    Press the [Details] button for help.Get HelpError



    A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

    Press the [Details] button for help.Get HelpError






    A paper jam has occurred under the image drum. Remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

    Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

    Press the [Details] button for help.Get HelpError Paper size error.

    Reset paper in tray.

    Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

    Open and close cover to perform recovery printing, and continue.Get HelpError Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

    Press the [Details] button for help.Get HelpError Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError



    Toner empty. Replace with new Toner Cartridge.

    C: Cyan (blue)
    M: Magenta
    Y: Yellow
    K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError

    Waste Toner Full. Replace with new Toner Cartridge.

    Y: Yellow,
    M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError Image Drum Sensor Error. Check Image Drum.

    Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

    If the message persists, uninstall the toner cartridge and install it again.

    If the toner cartridge is not installed, install it.

    Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

    Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

    If the message persists, uninstall the toner cartridge and install it again.

    If the toner cartridge is not installed, install it.

    Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

    Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

    If the message persists, uninstall the toner cartridge and install it again.

    If the toner cartridge is not installed, install it.

    Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

    Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

    If the message persists, uninstall the toner cartridge and install it again.

    If the toner cartridge is not installed, install it.

    Press the [Details] button for help.Get HelpError



    A color toner cartridge indicated on the screen is not properly installed.

    Error - Yellow
    Error - Magenta
    Error - Cyan
    Error - BlackThe toner cannot be detected.

    Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

    Press the [Details] button for help.Get HelpError



    A non-recommended toner is installed.

    Error - Yellow
    Error - Magenta
    Error - Cyan
    Error - BlackInstall recommended OKI toner.

    Press the [Details] button for help.Get HelpError



    A non-recommended toner is installed.

    Error - Yellow
    Error - Magenta
    Error - Cyan
    Error - BlackInstall recommended OKI toner.

    Press the [Details] button for help.Get HelpError



    Toner empty error because a image drum has reached its life.

    Error - Yellow Image Drum
    Error - Magenta Image Drum
    Error - Cyan Image Drum
    Error - Black Image DrumInstall new image drum.

    Press the [Details] button for help.
    Get HelpError



    Image drum has reached end of life.

    Error - Yellow Image Drum
    Error - Magenta Image Drum
    Error - Cyan Image Drum
    Error - Black Image DrumTemporarily prolong life by pressing OK button.

    Install new image drum.

    Press the [Details] button for help.Get HelpError Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

    Close the rear output tray and tray again.Get HelpError The rear cover is open.Press the [Details] button for help.Get HelpError The Yellow toner cartridge is not installed.Install the toner cartridge.

    Press the [Details] button for help.Get HelpError The Magenta toner cartridge is not installed.Install the toner cartridge.

    Press the [Details] button for help.Get HelpError The Cyan toner cartridge is not installed.Install the toner cartridge.

    Press the [Details] button for help.Get HelpError The Black toner cartridge is not installed.Install the toner cartridge.

    Press the [Details] button for help.Get HelpError



    A non-recommended toner is installed.

    Error - Yellow
    Error - Magenta
    Error - Cyan
    Error - BlackInstall recommended OKI toner.

    Press the [Details] button for help.Get HelpError



    A non-recommended toner is installed.

    Error - Yellow
    Error - Magenta
    Error - Cyan
    Error - BlackInstall recommended OKI toner.

    Press the [Details] button for help.Get HelpError



    Image drum has reached end of life.

    Error - Yellow Image Drum
    Error - Magenta Image Drum
    Error - Cyan Image Drum
    Error - Black Image DrumInstall new image drum.

    Press the [Details] button for help.Get HelpError Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

    You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

    If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
    To accept these risks and to restore function:

    1. Turn off your product
    2. Press and hold the (CANCEL) button and turn on your product
    3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
    Error
    ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


    NoReplace the part or the belt unit.

    Replace the driver relay PCBGet HelpPower Off/On
    Error
    ErrorThe belt thermistor detected abnormal temperature.
    too high
    too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


    NoReplace the part or the belt unit.

    Replace the driver relay PCBGet HelpInspection is required.
    : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
    Turn off the MFP.
    Replace the fuser.Get HelpInspection is required.
    : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

    Does the error occur again?No


    YesInstall the K toner cartridge.

    Be sure of cable connection, and then perform board replacement.Get HelpService Call
    ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

    Does this error recur?
    Yes


    YesPower OFF/ON

    Replace the paper thickness sensor and the cable

    Replace the printer control PCBGet HelpService Call
    ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

    Replace the fuser unitGet HelpPower Off/On
    FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

    Replace the Printer control PCBGet HelpPower Off/On
    FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

    Replace the Printer control PCBGet HelpNote:
    Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

    Error Messages

    Message

    Error code

    Indicator

    Cause/Solution

    Detected an abnormality of internal oki error 231 fatal.

    The data must be deleted.

    After pressing [Enter], the data will be deleted, oki error 231 fatal then reboot.

    -

    -

    Database in the machine has been broken.

    Press «ENTER» button.

    PU Flash Error

    -

    Goes off

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer.

    Data Present

    -

    -

    Data remains unprinted.

    To manually print, press «ON LINE» button.

    To delete the data without printing, press «CANCEL» button.

    Changing Language

    Please wait

    -

    Blinks

    Display language is being changed.

    Wait for a while.

    Language Change Failed

    Error num: %CODE%

    -

    Blinks

    Switching display languages failed, oki error 231 fatal.

    Press the power button to turn off the machine, and then back on.

    XXX

    %COLOR% Toner Low.

    Search keyword: P

    -

    Lights up

    The toner indicated on the screen is low. Have a new toner cartridge ready.

    And replace the old image drums with new ones after a message for replacement of image drum appears.

    XXX

    %COLOR% Waste Toner Full. Replace Toner.

    Search keyword: P

    -

    Lights up

    Waste toner is full. Replace with a new toner cartridge of the indicated color.

    The printer can be used for a while when the front cover is opened and closed. However, replace with a new toner cartridge quickly as the image drum might become damaged.

    XXX

    %COLOR% Toner Sensor Error.

    %COLOR% Non Recommended Toner.

    Search keyword: P

    -

    Lights up

    An optimum toner cartridge is not installed.

    Use a toner cartridge that matches your machine.

    The print quality is not guaranteed.

    XXX

    Toner Sensor Error.

    Search keyword: P

    ,

    Lights up

    Something is wrong with the toner sensor of the indicated color root port advanced error reporting support the image drum is not oki error 231 fatal correctly, oki error 231 fatal.

    Install the toner cartridge or image drum of the indicated color correctly.

    If the error occurred in Yellow (Y) or Magenta (M), make sure that the blue knob on the belt unit is turned sideway.

    If the same error occurs, contact your dealer.

    Yellow, Magenta (red), Cyan (blue), Black

    XXX

    Error Postscript

    -

    -

    A postscript error has oki error 231 fatal.

    The job has been dismissed.

    XXX

    PDL Error Occurred

    -

    -

    PDL error has occurred, oki error 231 fatal.

    To erase the message, press «ENTER» button.

    XXX

    %COLOR% Image Drum Near Life.

    Search keyword: P

    -

    Lights up

    Prepare new image drums.

    And replace the old image drums with new ones after a message for replacement of image drum appears.

    XXX

    Fuser Unit Near Life.

    Search keyword: P

    -

    Lights up

    Prepare a new fuser unit.

    And replace the old fuser unit with new ones after a message for replacement of fuser unit appears.

    XXX

    Belt Unit Near Life.

    Search keyword: P

    -

    Lights up

    Prepare a new belt unit.

    And replace the old belt unit with new ones after a message for replacement of belt unit appears.

    XXX

    Non Recommended Fuser Unit Detected.

    Search keyword: P

    -

    Lights up

    An optimum fuser unit is not installed.

    Use a fuser unit that matches your machine.

    The print quality is not guaranteed.

    XXX

    Change Fuser Unit.

    Search keyword: P

    -

    Lights up

    The fuser unit reaches its lifetime.

    Replace the fuser unit with a new one.

    XXX

    Non Recommended Belt Unit Detected.

    Search keyword: P

    -

    Lights up

    An optimum belt unit is not installed.

    Use a belt unit that matches your machine.

    The print quality is not guaranteed.

    XXX

    Change Belt Unit.

    Search keyword: P

    -

    Lights up

    The belt unit reaches its lifetime.

    Replace the belt unit with a new one.

    XXX

    %COLOR% Toner Empty.

    Search keyword: P

    -

    Lights up

    The toner indicated on the screen is empty. Replace the empty arx error eduplicatekey hotfix cartridge with a new one.

    XXX

    %COLOR% Toner Not Installed.

    Search keyword: P

    -

    Lights up

    The toner cartridge of the indicated color is not oki error 231 fatal correctly.

    Install the toner cartridge correctly.

    XXX

    %COLOR% Non Recommended Image Drum Detected.

    Search keyword: P

    -

    Lights up

    An optimum image drum is not installed.

    Use a image drum that matches your machine.

    The print quality is not guaranteed.

    XXX

    %COLOR% Image Drum Life.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    XXX

    %COLOR% Image Drum Life, %PAGES% Pages Left.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    The number of pages you can print is displayed in "%PAGES%".

    XXX

    %COLOR% Image Drum Life, Print Quality Not Guaranteed.

    Search keyword: P

    -

    Lights up

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    The print quality is not guaranteed.

    XXX

    %TRAY% Empty

    -

    Lights up

    No paper is loaded in the indicated tray.

    Load paper.

    Other trays are available.

    XXX

    File System is Full

    -

    Lights up

    Memory in the file system is full.

    Delete unnecessary files.

    XXX

    File System is Write Protected

    -

    Lights up

    The file you are trying to write is write-protected.

    Contact the printer administrator.

    XXX

    File Erasing

    -

    Lights up

    Stored document files are being deleted.

    Wait for a while.

    Deleting data

    -

    Lights up

    This machine ran out of color toner. Color print data is being deleted.

    Wait for a while.

    XXX

    Deleting data

    -

    Lights up

    Deleting data stored in private printing.

    Wait for a while.

    XXX

    Erased Data Oki error 231 fatal up

    Files supposed to be deleted are full. Erase the files.

    XXX

    Wait Timeout is Disabled

    -

    Lights up

    Wait Timeout is disabled.

    XXX

    Job Log Buffer Full(Delete old logs)

    -

    -

    Old job logs were deleted, because job log buffer was full.

    XXX

    NFC Unit Error. NFC function is not available.

    Press ONLINE Button

    -

    -

    There is something wrong in the NFC unit.

    Functions related to the NFC are not available.

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer. To hide this message, select [Admin Setup] > [Others Setup] > [NFC Setup], and then select [Disable].

    XXX

    USB Hub Unsupported

    Please detach it

    -

    -

    A USB hub is connected. Remove the USB hub.

    This machine does not support USB hub.

    XXX

    Unsupported USB Device Detected

    Please detach it

    -

    -

    An unsupported USB device is connected.

    Remove the USB device.

    XXX

    Incompatible USB device connected

    Please detach it

    -

    -

    An unsupported USB device is connected.

    Remove the USB device.

    XXX

    No communication with the SNTP server.

    -

    -

    Obtaining current time from the SNTP server failed.

    Check the server or network connection.

    XXX

    Getting target IP failed. Please check DHCP settings.

    -

    -

    The DHCP server cannot be detected.

    Check the network connection.

    XXX

    Collate Fail:Too Many Pages

    Press ONLINE Button

    -

    -

    A collate print error has occurred.

    Reduce the data amount. If that does not work, reduce the size of the print data.

    To erase the message, press «ONLINE» button.

    XXX

    Failed to read or write the usage management information of Print Quantity

    Press ONLINE Button

    -

    Lights up

    The usage management information could not be read.

    Press «ONLINE» button.

    XXX

    Duplex Print Failed

    Press ONLINE Button

    -

    Lights up

    For the paper setting that a duplex printing is not possible, it was printed in simplex.

    Check the size and thickness of paper.

    XXX

    Color Restricted. Mono Printed

    Press ONLINE Button

    -

    Lights up

    A color print job was converted to a mono print job due to an unauthorized user. Contact your administrator for color printing.

    To erase the message, press «ONLINE» button.

    XXX

    Color Restricted. Job Rejected

    Press ONLINE Button

    -

    Lights up

    A color print job was deleted due to an unauthorized user. Contact your administrator for color printing.

    To erase the message, press «ONLINE» button.

    XXX

    Print Restricted. Job Rejected

    Press ONLINE Button

    -

    Lights up

    A print job was deleted due to an unauthorized user. Contact your administrator for printing.

    To erase the message, press «ONLINE» button.

    XXX

    Log Buffer is Full. Job Rejected

    Press ONLINE Button

    -

    Lights up

    Print data is deleted because the accounting log buffer is full.

    Contact a printer administrator and remove the log buffer.

    XXX

    Expired saved files have been deleted

    Press ONLINE Button

    -

    Lights up

    Private printing files whose storage period expired were automatically deleted.

    To erase the message, press «ONLINE» button.

    XXX

    E-mail receiving has been cancelled

    Press ONLINE Button

    -

    Lights up

    Indicates that Email receiving has been canceled.

    It has the following possibilities.

    • The format of email that has received is illegal or not supported.

    • The attached file is illegal or not supported.

    • The attached file that has received is too large.

    • Network connection has disconnected.

    XXX

    File System Operation failed <nnn>

    Press ONLINE Button

    -

    Lights up

    An error has occurred in the file system.

    To erase the message, press «ONLINE» button.

    XXX

    Invalid Print Data Received

    Press ONLINE Button

    -

    -

    Invalid data received.

    If you performed private printing, the data was deleted because it was incomplete. Print again.

    To erase the message, press «ONLINE» button.

    XXX

    Job Log Database Error

    Contact the device administrator

    Press ONLINE Button

    -

    -

    A data base access error has occurred while writing or reading the job log.

    Turning off and on the machine may resolve the problem.

    To erase the message, press «ONLINE» button.

    XXX

    IPv4 Address is conflicted

    Change IPv4 Address

    -

    -

    The IP address assigned to this machine is duplicated with that of another device.

    Check the IP addresses, and then assign another IP address.

    XXX

    Error PDF

    Press ONLINE Button

    -

    -

    The PDF file is damaged.

    Check the file.

    To erase the message, press «ONLINE» button.

    XXX

    Invalid Password

    Press ONLINE Button

    -

    -

    Notifies that the entered password does not match the password set to encrypted PDF.

    The file will not be printed unless the passwords match.

    XXX

    PDF Cache Write Error

    Press ONLINE Button

    -

    -

    Notifies that writing a PDF file oki error 231 fatal the cache has failed.

    To erase the message, press «ONLINE» button.

    XXX

    Decode error occurred

    Press ONLINE Button

    -

    -

    Indicates that an error has occurred during analysis of image data input from an external source.

    This appears when an error has occurred during analysis of TIFF or JPEG data in USBMemoryPrint, DirectPrint, E-mailPrint mode.

    To erase the message, press «ONLINE» button.

    XXX

    Can not read the file

    Press ONLINE Button

    -

    -

    The USB Memory was removed while printing from USB Memory. Do not remove USB Memory while printing is in progress.

    To erase the message, press «ONLINE» button.

    XXX

    Color toner empty. Job cancelled

    Press ONLINE Button

    -

    -

    The print data was cancelled because color toner is empty.

    To erase the message, press «ONLINE» button.

    XXX

    Job Type restricted

    Job rejected

    Press ONLINE Button

    -

    -

    A job of a JobLimitation setting violation is received, and when discarding the job, it's indicated.

    To print this job, oki error 231 fatal, contact the printer administrator.

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Press ONLINE Button

    -

    Goes off

    Manual Printing defy rsdlite error code group 32 the MP tray is specified.

    Load the paper of the size indicated in the MP tray, and then press the «ONLINE» button.

    Change Paper in %TRAY%

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP for details

    ,

    Blinks

    Paper loaded on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

    Tray 1, Tray 2, Tray 3, oki error 231 fatal, Tray 4, Tray 5

    Change Paper in MPTray

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP for details

    Blinks

    Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

    Change Paper in %TRAY%

    %MEDIA_SIZE%

    %MEDIA_TYPE%

    Press ONLINE Button

    Please see HELP oki error 231 fatal details

    ,

    Blinks

    Paper error unknown sound params motorola l7 on the indicated tray does not match selected paper size. Check the paper settings on the application and on the tray, and match the settings.

    For paper which can be set both horizontally and vertically, check the direction of paper.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Press ONLINE Button

    Please see HELP for details

    Blinks

    Paper loaded on the MP tray does not match selected paper size. Check the paper settings on the application and on the MP tray, and match the settings.

    For paper which can be set both horizontally and vertically, oki error 231 fatal, check the direction of paper.

    Summary Account balance is 0.

    %USERNAME%

    %ACCOUNTNAME%

    Increase the balance and press [Enter]

    Press [Cancel] to cancel.

    -

    Blinks

    The number of print jobs excesses the limit.

    No more print jobs are authorized.

    Contact the printer administrator.

    Remove Paper

    Output Tray

    Please see HELP for details

    Blinks

    Paper in the output tray is full.

    Remove the handout.

    Press ONLINE Button for Restoration

    Memory Overflow

    Please see HELP for details

    Blinks

    Data is too complicated.

    Memory full error has occurred during processing.

    Reduce the volume of the print data.

    If the same error is displayed again, contact your dealer.

    Insufficient memory.

    If using multiple functions, finish the function being used before attempting another.

    If the problem does not improve, reduce the resolution.

    Press ONLINE Button

    -

    Blinks

    Memory is full.

    Print after the ongoing oki error 231 fatal is over.

    If the error persists, lower the image quality on the printer driver.

    Wireless startup failed

    Press ONLINE Button

    Please see HELP for details

    -

    Restart this machine.

    If the error still persists even after the reboot, power off this machine and check if the wireless LAN module is installed.

    If the wireless LAN module is not installed, set [Wireless Module] in [Boot Menu] to [Disable].

    If the wireless LAN module is installed, check if the model name of the wireless LAN module is compatible with this machine.

    If the model name is incorrect, replace the wireless LAN module with the one suitable for this machine.

    If the model name is correct, contact your dealer.

    This wireless firmware version does not operate on this device

    Press ONLINE Button

    Please see HELP for details

    -

    The version of the firmware does not match this machine.

    Contact your dealer.

    Wireless settings are incomplete

    Press ONLINE Button

    Please see HELP for details

    -

    Wrong values are set or items remain unset in the wireless LAN settings.

    Check the wireless settings.

    If the error persists, initialize the network settings, and set up the wireless LAN settings again.

    Not connected to wireless access point

    Press ONLINE Button

    Please see HELP for details

    -

    No wireless LAN access points are found.

    Make sure that the access point is turned on.

    Disconnect and re-connect to wireless LAN.

    Wait a Moment

    Message Data Processing

    -

    -

    Updating messages displayed on the operator panel.

    Please wait.

    Wait a Moment

    Message Data Writing

    -

    -

    Updating messages displayed on the operator panel.

    Please wait.

    Power Off/On

    Message Data Received OK

    -

    -

    Updating messages displayed on the operator panel is completed.

    Turn the power of the printer off and on again.

    Check Data

    Message Data Write Error<%CODE%>

    -

    -

    Writing of message data to be uploaded to a printer has been failed.

    Check if the message data to be updated matches the printer.

    Press ONLINE Button for Restoration

    Receiving Data Timeout

    Please see HELP for details

    Blinks

    When receiving data by Port, LPR, FTP, IPP, WSD, or Email, oki error 231 fatal, a timeout occurred in stream.

    Firmware Update Error

    Please try again

    If network doesn't work, please try firmware update over USB

    -

    -

    Updating the firmware failed.

    Update again.

    Install Paper

    %TRAY%

    %MEDIA_SIZE%

    Please see HELP for details

    , oki error 231 fatal,

    Blinks

    No paper is loaded in the indicated tray. Load paper of the displayed size.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Install Paper

    MPTray

    %MEDIA_SIZE%

    Please see HELP for details

    Blinks

    MP tray is empty.

    Set paper.

    If paper is set, paper set cover is not set. Lower the paper set cover.

    Install Paper Cassette

    %TRAY%

    Please see HELP for details

    ,,

    Blinks

    A paper cassette is not in the indicated tray.

    Insert the paper cassette into the indicated tray.

    If the cassette is already inserted in the printer, pull out the cassette and set it again to correctly locate it.

    , Tray 1

    , Tray 2

    , Tray 3

    , Tray 4

    Tray 5

    Replace Toner

    %COLOR% Waste Toner Full

    Please see HELP for details

    ,

    Blinks

    Waste toner of the toner cartridge is full. Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

    Magenta (red), Cyan (blue)

    Install Toner

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The indicated cartridge ran out of toner.

    Opening and closing the front cover can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.

    Yellow, Magenta (red), Cyan (blue), Black

    Non Recommended Toner

    %COLOR%

    Please see HELP for details

    ,,,oki error 231 fatal,,

    Blinks

    The indicated toner cartridge is not optimum.

    We recommend using an optimum toner cartridge.

    , Yellow

    , oki error 231 fatal, Magenta (red)

    , Cyan (blue)

    ,Black

    Toner Not Installed

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The supplied starter toner cartridges are installed in the consumable image drums.

    Install the consumable toner cartridges in the consumable image drums.

    Yellow, Magenta (red), Cyan (blue), Black

    Non Recommended Image Drum

    %COLOR%

    Please see HELP for details

    ,,,oki error 231 fatal,,

    Blinks

    The indicated image drum is not optimum.

    We recommend using an optimum Image Drum.

    , Yellow

    , Magenta (red)

    , Cyan (blue)

    , Black

    Image Drum Not Installed

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The indicated image drum is not installed.

    Install the image drum.

    Yellow, Magenta (red), Cyan (blue), Black

    Caution: Non-Genuine Consumable detected

    Check user's manual "Trouble Shooting" to restore machine operation

    Blinks

    This error means that a non-OKI Original consumable has been installed in the machine.

    The warranty is applicable when the product is used with its designated OKI Original consumables. Use caution when choosing other consumables. The entire risk as to the quality and performance of the product due to the use of non-OKI Original consumables is with you. Should the product prove defective due to non-OKI Original consumables, you assume the cost of all necessary servicing, repair or correction, oki error 231 fatal, as our warranty may not cover these defects.

    To accept these risks and to restore function:

    1) Turn off your printer.

    2) Turn the machine on. Press the «CANCEL» button when [PLEASE WAIT] is displayed.

    3) Release the «CANCEL» button when [Ready To Print] is displayed.

    Note: This operation will be recorded for future reference.

    Paper jam occurred

    Paper remained in %NUM% place(s)

    Remove the paper

    Press Help for details

    ,

    Blinks

    A paper jam has occurred and paper remains in the paper input area.

    Remove the jammed paper.

    Tray2, Tray3, Tray4, Tray5

    Blinks

    Paper has jammed around the front cover. Open the front cover and remove the jammed paper.

    Blinks

    Paper has jammed under the image drum.

    Remove the jammed paper.

    ,

    Blinks

    A paper jam has occurred and paper remains near the fuser unit.

    Remove the jammed paper.

    , Fuser unit

    ,

    Blinks

    A paper jam has occurred and paper remains near the duplex unit.

    Remove the jammed paper.

    Duplex unit, Backside of the oki error 231 fatal unit

    Duplex unit, Middle part of the duplex unit

    Toner Sensor Error

    %COLOR%

    Please see HELP for details

    , oki error 231 fatal,

    Blinks

    The toner cartridge of the indicated color is not locked properly.

    Check to make sure the blue lever (toner cartridge lock lever) of the toner cartridge is turned until it lines up with the in the far end.

    If the error occurred in Cyan and the toner cartridge lock lever is turned until it is lined up with the in the far end, check if the 2 blue knobs on the belt unit are properly locked.

    Yellow, Magenta (red), Cyan (blue), oki error 231 fatal, Black

    Check Paper

    Paper Multi Feed

    %TRAY%

    Please see HELP for details

    Blinks

    The indicated tray fed multiple sheets of paper at a time.

    Remove the cassette from the tray, and then load paper again.

    After loading, open and close the front cover to release the error.

    Check Paper

    Paper Size Error

    %TRAY%

    Please see HELP for details

    Blinks

    Paper size error has occurred in the indicated tray. Make sure that the size made by paper loaded in the tray matches the setting made oki error 231 fatal the paper size dial in the paper cassette. Load paper according to the paper size and direction set for the paper size dial.

    If the setting made by the paper size dial is wrong, cancel printing first, set the paper size dial, and then print again.

    Make sure that the cassette does oki error 231 fatal feed multiple sheets of paper at a time after starting printing. If it happens, remove paper, and then load paper correctly.

    Open and close the front cover to release the error.

    Paper jam occurred

    Paper remained in %NUM% place(s)

    Remove the paper

    Press Help for details

    Blinks

    A paper jam has occurred in the paper feed path from the MP tray.

    Remove the jammed paper.

    ,

    Blinks

    A paper jam has occurred in the paper feed path from the indicated tray.

    Remove the jammed paper.

    If paper is not jammed, feeding paper may fail.

    Reduce the number of sheets of paper loaded on the paper cassette. Make sure that the paper stoppers are set in the right position.

    Tray 1, Tray 2, Tray 3, Tray 4, Tray 5

    Blinks

    A paper jam has occurred around the front cover.

    Open the front cover and remove the jammed paper.

    If jammed paper is invisible, close the front cover. If the error persists, paper jams may occur in the duplex unit.

    Blinks

    Paper has jammed under the image drum.

    Remove oki error 231 fatal jammed paper.

    , oki error 231 fatal,

    Blinks

    A paper jam has occurred around the fuser unit.

    Remove the jammed paper.

    The back of the machine, around the output bin

    The back of the machine, around the duplex unit

    Inside of the machine, around the fuser unit

    ,

    Blinks

    A paper jam has occurred around the duplex unit.

    Pull out the duplex unit and remove the jammed paper.

    For the Error codemake sure that paper does not remain inside the printer after pulling out the duplex unit.

    Blinks

    A paper jam has occurred in the paper feeding path from the duplex unit.

    Open the front cover and remove the jammed paper.

    If paper is invisible, pull out the duplex unit from the back side of the machine and check if paper jams inside of the duplex unit or machine.

    Install Duplex Unit

    Please see HELP for details

    Blinks

    The duplex unit is not properly installed. Install the duplex unit.

    Install New Image Drum

    Image Drum Life

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible, however.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Image Drum Life

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The image drum indicated on the screen oki error 231 fatal its lifetime.

    Replace the image drum with a new one.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Image Drum Life

    %COLOR%

    To Exceed the Life, Press Online Button

    Please see HELP for details

    ,

    Blinks

    The image drum indicated on the screen reaches its lifetime.

    Replace the image drum with a new one.

    Pressing «ONLINE» button can resume printing for a while, oki error 231 fatal. Replace with a new one as soon as possible for maintaining the oki error 231 fatal quality.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Image Drum

    Printing disabled due to low threshold of Image Drum life.

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    Printing has stopped because the image drum indicated on the screen reached its lifetime. Replace with a new image drum to print.

    Yellow, Magenta (red), Cyan (blue), Black

    Install New Fuser Unit

    Fuser Unit Life

    Please see HELP for details

    Blinks

    The fuser unit reaches its lifetime.

    Replace the fuser unit with a new one.

    Opening and closing the front cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Install New Belt Unit

    Belt Unit Life

    Please see HELP for details

    Blinks

    The belt unit reaches its lifetime.

    Replace the belt unit with a new one.

    Opening chainloader bootmgr error 15 windows 7 closing the cover can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

    Check Fuser Unit

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed. Remove and re-install the fuser unit. If the error persists after re-installing, replace the fuser unit with a new one.

    Install New Belt Unit

    Belt Unit Life

    Please see HELP for details

    Blinks

    Waste toner of the belt unit is full. Replace the belt unit with a new one. Opening and closing the front cover can resume printing. Printing stops after  sheets are printed.

    Check Toner Cartridge

    Improper Lock Lever Position

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    A color toner cartridge indicated on the screen is not installed.

    Make sure to turn the toner cartridge lock lever (blue) on the right side of the cartridge until it lines up with the in the far end. If the lever is in the correct position, check that the white protective tape has been removed.

    Yellow, Magenta (red), Cyan (blue), Black

    Check Image Drum

    %COLOR%

    Please see HELP for details

    ,

    Blinks

    The indicated image drum is not installed correctly.

    Remove and re-install the image drum.

    Yellow, Magenta (red), Cyan (blue), Black

    Check Fuser Unit

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed. Remove and re-install the fuser unit.

    Non Recommended Fuser Unit

    Please see HELP for details

    ,

    Blinks

    Check the model number of the fuser unit mentioned in the User's manual. Use a fuser unit that matches your machine.

    Fuser Unit Not Installed

    Please see HELP for details

    Blinks

    The fuser unit is not properly installed, oki error 231 fatal. Remove and reinstall the fuser unit.

    Check Belt Unit

    Please see HELP for details

    Blinks

    The belt unit is not properly installed. Remove and re-install the belt unit.

    Non Recommended Belt Unit

    Please see HELP for details

    ,

    Blinks

    Check the model number of the belt unit mentioned in the User's manual. Use a belt unit that matches your machine.

    Belt Unit Not Installed

    Please see HELP for details

    Blinks

    The belt unit is not properly installed. Remove and reinstall the belt unit.

    %COVER% Open.

    Please see HELP for details

    ,

    Blinks

    Indicated cover is open, oki error 231 fatal. Close the cover.

    Oki error 231 fatal tray (Top cover), Front cover

    Wait a Moment

    Rebooting <n>

    -

    Lights up

    Rebooting the printer.

    Wait for a while.

    Power Off and Wait for a while

    Condensing Steam startup failed with error 108 solucion

    Blinks

    A condensation has occurred inside a printer.

    Turn the printer off and turn on again after a while.

    Power Off/On

    nnn:Error

    ,

    Blinks

    The LED head cannot be detected.

    Yellow (Y)

    Magenta (M)

    Cyan (C)

    Black (K)

    ,

    Blinks

    An error has occurred in or around the fuser unit.

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the oki error 231 fatal message and how the machine works.

    Blinks

    The inside of the printer is hot, oki error 231 fatal. Remove any objects blocking the ventilation holes on the printer, and restart the printer. If the same error is displayed again, contact your dealer.

    Blinks

    The inside of the printer is at a low temperature, oki error 231 fatal. Raise the room temperature, then oki error 231 fatal the printer. If the same error is displayed again, contact your dealer.

    Blinks

    This is a duplex unit error. Turn the power off, and re-install the duplex unit. If the same error is displayed again, contact your dealer.

    ,

    Blinks

    Reading the consumables information failed.

    If the following number is displayed, replace the corresponding consumable.

    to Toner cartridge / Image drum

    Fuser unit/ Belt unit

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

    ,,,,

    Blinks

    An error has occurred in or around the fuser unit.

    Check sochinenie protiv terrora size and thickness of paper in the tray is correctly.

    Turn off the printer and turn on again after a while.

    If the error persists after rebooting, contact your dealer and tell them the number in the error message and how the machine works.

    Blinks

    The belt unit is at a low temperature. Raise the room temperature, then restart the printer. If the same error is displayed again, contact your dealer.

    nnn*

    Blinks

    An error occurred inside the printer.

    Turn off the machine, and then back on.

    If the same error occurs, contact your dealer.

    "*" is a 3-digit error code. The number that is displayed changes according to the error content.

    Power Off/On

    nnn:Fatal Error

    PC:nnnnnnnn

    LR:nnnnnnnn

    FR:nnnnnnnn

    Fatal, ~, F0C, F0D, FFE, FFF

    Blinks

    A fatal error occurred on the printer, oki error 231 fatal.

    Contact your dealer and tell them the number in the error message and how the machine works.

    The error code is displayed within the range 0x to 0xfff.

    OKI Cn

    • Catalog

    • Sign In

    • Contacts

    • Forum

    • Eng

      • Code:
      • Display: Service call Error
      • Description: RFID Reader I/F Error
        K reader (TC/ID) - Tag interface connection error
        Y reader (TC/ID) - Tag interface connection error
        M reader (TC/ID) - Tag interface connection error
        C reader (TC/ID) - Tag Interface connection error
        K reader (TC/ID) - Tag interface connection error
        Y reader (TC/ID) - Tag interface connection error
        M reader (TC/ID) - Tag interface connection error
        C reader (TC/ID) - Tag interface connection error
      • Remedy: Is the FFC connected properly? Does this error recur? Does this error recur?
        Check the FFC connecting the RFID R/W board and the CU/PU board. Connect the FFC properly. Replace the CU/ PU board. Replace the RFID R/W unit (top cover).
        05 to 08, 11 to Does this error recur after the power restoration? Does this error recur after the power restoration? Is the antenna cable connected properly? Is the antenna set in the holder correctly? Does this error recur after the power restoration?
        Move electronic equipment away from the printer is any on the printer, and restore the power. Replace the toner cartridge or ID of the indicated color. Check the antenna cable of the indicated color. Connect the cable properly. Adjust the antenna to the correct position. Replace the RFID R/W unit (top cover).

      PrintCopy .info service -

      Error Code
      Parts Catalog
      Service Mode, Troubleshooting
      Compatibility
      Home

      OKI C

      • Catalog

      • Sign In

      • Contacts

      • Forum

      • Eng

        • Code:
        • Display: Service call Error
        • Description: RFID reader I/F error
          Interface error with the RFID reader is detected. Communication error between the RFID reader and the engine circuit boards. Error in the wireless circuit of the RFID reader Communication error between the RFID reader and the toner cartridge. Error is detected in the RFID toner cartridge. (In more than 4)
        • Remedy: Same as the error no. Replace the RFID R/W board. Check for normal connection of the antenna cable. Check if quantity of the toner cartridge is correct or not.

        PrintCopy .info service -

        Error Code
        Parts Catalog
        Service Mode, Troubleshooting
        Compatibility
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        Forum Rules

        OKI Error Code Support

        Inspection is required. ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call ErrorMachine Check
        Exception hardware problem was detected (PCB failure or insufficient power capacity)
        (PDL only)
        When CE1 was not detected, SC occursReplace the printer control PCBGet HelpPower Off/On
        Error
        Error
        Error
        CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpRecovered from an error. Error xxxxxxxx xxxxxxxx xxxxxxx
        Error xxxxxxxx xxxxxxxx xxxxxxx
        Error xxxxxxxx xxxxxxxx xxxxxxx
        Error xxxxxxxx xxxxxxxx xxxxxxx
        Error xxxxxxxx xxxxxxxx xxxxxxx
        Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
        Error Recovered from an error.
        Error Recovered from an error.
        ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
        ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpService Call
        ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower OFF/ON
        ErrorCU Program detects oki error 231 fatal error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
        ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpInspection is required.
        ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
        ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpInspection is required.
        ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
        ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower Off/On
        Error
        Error
        Error
        Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as oki error 231 fatal erases NIC-F/W.
        The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
        ErrorCU Fan Error
        Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


        Does it recover from the error by replacing the fan?No
        Yes

        NoConnect it properly.
        Replace the fan.

        Replace the printer control PCB.Get HelpPower Off/On
        Error
        DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

        Replace the printer control PCBGet HelpRecovered from an error. Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. ErrorController unit cannot detect the scanner unitDoes this error message reappear?

        Does this error message reappear?Yes


        YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
        Replace the CU/PU board.Get HelpInspection is required, oki error 231 fatal. Oki error 231 fatal unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
        ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required, oki error 231 fatal. ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
        ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower OFF/ON ErrorA PSE firmware error was detected.If display the address on the LCD, record oki error 231 fatal figures and close the error display and cycle the power.Get HelpPower Off/On
        ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower Off/On
        ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower Off/On
        Error
        xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
        Error
        xxxxxxxx
        Error
        xxxxxxxx
        Detection of abnormal condition during image data expansionDoes this error recur?YesPower Oki error 231 fatal Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
        Error xxDetection of rx crc align error packet count condition during image data expansionDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpRecovered from an error. ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
        ErrorDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpInspection oki error 231 fatal required. ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, oki error 231 fatal, change the cable. Replace the CU/PU board. Get HelpService Call
        ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpInspection is required. ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
        ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet HelpService Call
        Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Failure of Access to the Dcon oki error 231 fatal of the printer control PCBDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

        Does this error message reappear after power restoration?Yes


        YesReplace the unit concerned


        Replace the Printer Control PCB
        Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message fatal error 142 oki after power restoration

        Does this error message reappear after power restoration?Yes


        YesReplace the unit concerned


        Replace the Printer Control PCB
        Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

        Does this error message reappear after power restoration?Yes


        YesReplace the unit concerned


        Replace the Printer Control PCB
        Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

        Does this error message reappear after power restoration?Yes


        YesReplace the unit concerned


        Replace the Printer Control PCB
        Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

        Does this error message reappear after power restoration?Yes


        YesReplace the unit concerned


        Replace the Printer Control PCB
        Get Help0F: Communication failure with the spot color PCBDoes this error recur?

        Does this error recur?Yes

        Oki error 231 fatal OFF/ON

        Replace the spot color PCB

        Replace the printer control PCBGet Help Runaway of the Driver CPU due to noise etc.Does this error recur?

        Does this error recur?Yes

        YesPower OFF/ON

        Replace the driver relay PCB

        Replace the printer control PCBGet HelpService Call
        ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
        ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
        ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
        ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
        ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
        ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

        Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



        Is there any defective contact point?YesReplace the printer control PCB (then check the following)

        Re-connect it properly.

        Check for defective contact points of the high voltage system

        Replace the high voltage power supply unit.Get HelpInspection is required. ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


        Is the FAN connector connected correctly?No


        Yes

        No
        Yes

        Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
        ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


        Does this error recur?Yes


        YesPower OFF/ON

        Replace the environmental sensor board and the FFC

        Replace the printer control PCBGet HelpService Call
        ErrorAbnormal environment humidityDoes this error recur?


        Does this error recur?Yes


        YesPower OFF/ON

        Replace the environmental sensor board and the FFC

        Replace the printer control PCBGet HelpService Call
        ErrorMulti-purpose Tray
        Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





        NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

        Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
        Condensing ErrorDew condensation oki error 231 fatal the printer was detected.This error tends to occur after a printer is carried in from the outsides.
        Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

        Does this error recur?


        Does this error recur?Yes


        YesAfter leaving the printer at room temperature, turn on the power again.



        Replace the environmental sensor board and the FFC.

        Replace the printer control PCBGet HelpInspection is required, oki error 231 fatal. ErrorFuser FAN errorIs the FAN connector connected properly?
        Does this error recur?No
        Yes
        YesRe-connect it properly. Replace the FAN motor, oki error 231 fatal. Replace the CU/PU board.Get HelpService Call
        Error Fuser Exhaust
        Fan 1
        Low Voltage Fan
        PU Fan
        Station 1 ID
        Intake Fan
        Second Transfer
        Absorption Fan
        0A: Fuser Intake Fan
        0B: Station 2 ID
        Intake Fan
        0C: Duplex Fan
        0D: Fuser Exhaust
        Fan 2
        0E: Station 3 ID
        Intake Fan
        0F: Station 4 ID
        Intake Fan
        Station 5 ID
        Intake Fan
        Is the cable to respective fans connected properly?

        Does this error recur?No


        Yes

        No

        Re-connect it properly.


        Replace the fan motor.

        Replace the applicable PCB
        Driver relay PCB
        Printer Control PCB
        Printer Control PCB
        Driver Relay PCB
        Rail unit relay PCB
        0A: Driver relay PCB
        0B: Driver relay PCB
        0C: Duplex unit PCB
        0D Driver relay PCB
        0E: Driver relay PCB
        0F: Driver relay PCB
        Driver relay PCB

        Get HelpService Call
        ErrorLED head detection error
        (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
        Spot color PCB
        to Printer
        control PCB




        Does this error recur?

        Does this error recur?Yes




        No


        Yes

        YesReplace the PCB.
        Correct the FFC connection condition between the LED head and the PCB

        Correct the FFC connection condition.

        Replace the LED head unit

        Replace either applicable PCB.
        to
        Printer control PCB
        Spot color PCBGet HelpService Call
        Error Tray 1 Lift-up
        Motor Error
        Tray 2 Lift-up
        Motor Error
        Tray 3 Lift-up
        Motor Error
        Tray 4 Lift-up
        Motor Error
        Tray 5 Lift-up
        Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



        Is the fuse on the PCB blown?

        Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

        No


        Yes

        Yes

        NoReplace oki error 231 fatal paper cassette.

        Do the following check on motors and PCBs:

        Replace the PCB.

        Replace the motor.

        Replace the PCB.
        Printer Control PCB
        02 to Option tray PCBGet Help Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



        Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

        No


        Yes


        NoReplace the Belt.

        Do oki error 231 fatal following check on motors and PCBs:

        Replace the motor, cable and belt motor driving mechanism.

        Replace the printer control PCBGet HelpService Call
        Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



        Is there any abnormality with the mechanism, such as a blown motor fuse, oki error 231 fatal, a disconnected or shorted motor wire and a broken gear?Yes

        No


        Yes


        NoReplace the fuser.

        Do the following check on motors and PCBs:

        Replace the motor, cable, fuser motor driving mechanism.

        Replace the printer control PCBGet Help Station 1 ID Motor Lock Error
        Station 2 ID Motor Lock Error
        Station 3 ID Motor Lock Error
        Station 4 ID Motor Lock Error
        Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



        Is the motor fuse blown?

        Is the motor wire broken or shorted

        Does the error recur?Yes

        No


        Yes

        No

        YesReplace the ID unit.

        Do the following check on motors and PCBs:

        Replace the motor.

        Replace the driver relay PCB

        Replace the ID motor driving mechanismGet HelpInspection is required. ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
        ErrorImage drum Up/Down position detection error
        (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

        Detach the ID unit. Remove the rear cover and inspect the initial movement. Is oki error 231 fatal any abnormality with up/down movement?Yes



        No

        YesInspect the following:



        Replace the ID unit.

        Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
        Oki error 231 fatal supply motor
        error (01=K, 02=C, 03=M, oki error 231 fatal, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



        Is the oki error 231 fatal resistant value abnormal, the motor wire disconnected or shorted?

        Does the error recur?Yes

        No


        Yes

        No

        YesReplace the toner cartridge.

        Do the following check on motors and PCBs

        Replace the motor.

        Replace the driver relay PCB

        Replace the Toner supply mechanism.Get HelpInspection is required. ErrorThe belt unit fuse blown out.Get HelpInspection is required. ErrorThe fuser unit fuse blown out.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, oki error 231 fatal, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

        No

        YesInstall the toner cartridge.
        Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
        Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

        No

        YesInstall the toner cartridge.
        Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
        Get HelpService Call
        ErrorToner sensor detection error
        (01=K, 02=C, 03=M, 04=Y, 05=W/CL)
        This error does not occur with the factory default settings.
        Is the stopper (orange) removed?

        Is the ID unit prism soiled?


        Does this error recur?


        Does this error recur?No


        Oki error 231 fatal No

        Yes


        YesRemove the stopper.


        Clean it.
        Replace the ID unit.

        Replace the driver replay PCB

        Replace the toner low sensor board and the cable.
        Get HelpService Call
        ErrorAn abnormality was detected with the power supply temperature thermistor.
        The power supply thermistor is detected as shorted.
        The power supply thermistor is detected as open.
        The power supply thermistor indicates high temperature error
        The power supply thermistor indicates low temperature errorDoes this error recur?

        YesPower OFF/ON

        Replace the printer control PCB
        Get HelpService Call
        ErrorThermistor slope errorIs the error message displayed?

        Does this error recur?Yes

        YesRestore the power

        After leaving the printer for 30 minutes, turn on the power Get HelpService Call
        Error Thermistor is
        detected as shorted
        Thermistor is
        detected as open
        Thermistor is
        indicates high
        temperature error
        Thermistor indicates
        low temperature
        error
        Is the error message displayed?

        Does this error recur?Yes

        YesRestore the power

        After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error
        Get HelpService Call
        Error Thermistor is detected as shorted
        Thermistor is detected as open
        Thermistor is indicates high temperature error
        Thermistor indicates low temperature errorIs the error message displayed?

        Does this error recur?Yes

        YesRestore the power.

        After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
        Error
        Error
        Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
        Replace the fuser dx error getavailablevidmem HelpService Call
        Error
        ErrorAn abnormal ( high or low)
        temperature of the fuser thermistor was
        detectedDoes this error recur?YesRestore the power.
        Replace the fuser unit.
        When the power is restored, the display may change to Service Call Error in some cases.Get HelpService Call
        Error
        Error
        Error
        Error
        ErrorOption unit I/F error
        ( = Duplex Unit.
        ,= Optional Tray)
        Does this error recur?YesRestore the power.
        Check to make sure the contact points of the connector and replace the optional unit

        Get HelpService Call
        Error Error in
        communication
        with Port CPUDoes this error recur?YesPower OFF/ON

        Replace the printer control PCBGet Help Error in
        communication
        with Driver CPU
        Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
        ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

        Replace the printer control PCB
        Get HelpPower Off/On
        Error
        ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

        Replace the printer control PCB
        Get HelpPower Off/On
        Error
        ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

        Replace the printer control PCB
        Get HelpPower Off/On
        Error
        ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

        Replace the printer control PCB
        Get HelpSerice Call
        ErrorTag Reader MissingDoes this error recur?

        Does this error recur?
        Yes

        YesPower OFF/ON

        Replace the tag reader/writer PCB and the FFC.

        Replace the printer control PCB
        Get HelpService Call
        Error PU-Tag Reader Interface Error
        Tag Reader circuit oki error 231 fatal Tag Interface error
        Does this error recur?

        Does this error recur?
        Yes

        YesPower OFF/ON

        Replace the tag reader/writer PCB and the FFC.

        Replace the printer control PCB

        Get HelpService Call
        Error

        ErrorEngine Program
        Memory Error
        DUPLEX Flash memory error
        Option Tray 2
        Option Tray 3
        Option Tray 4
        Option Tray 5
        Does this error recur?YesPower OFF/ON

        Replace the DUPLEX PCB.
        Replace the option try PCB

        Get HelpService Call
        ErrorEngine PORT CPU
        Program Memory ErrorDoes this error recur?Yes

        Power OFF/ON

        Replace the printer control PCB

        Get HelpService Call
        ErrorEngine DRIVER
        CPU Program Memory ErrorDoes this error recur?Yes

        Power OFF/ON

        Replace the printer control PCB

        Get HelpPower Off/On
        ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
        Did the user accept to execute HDD ERASE?

        ADMIN MENU
        HDD ERASE
        Informing the user of the necessity to execute Disk
        ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
        ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

        Replace the HDDGet HelpService Call
        ErrorAn unexpected error occurred during initialization of the Security mode.
        Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

        Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

        Get HelpService Call
        ErrorAn unexpected error occurred during initialization of the HDD
        Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

        Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
        ErrorHeater thermistor errorCycle the power.

        Replace the Fuser Unit.

        If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and oki error 231 fatal Fuser Unit.

        If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get Delphi 7 error invalid property value Call
        ErrorHeater side1 thermistor error (L)Get HelpService Call
        ErrorHeater side2 thermistor error (L)Get HelpService Call
        ErrorHeater side1 thermistor error (R)Get HelpService Call
        ErrorHeater side2 thermistor error (R)Get HelpService Call
        ErrorLower1 thermistor error (L)Get HelpService Call
        ErrorLower2 thermistor error (L)Get HelpService Call
        ErrorLower3 thermistor error (L)Get HelpService Call
        ErrorLower1 thermistor error (R)Get Support.nintendo.com error code 32007 Call
        ErrorLower2 thermistor error (R)Get HelpService Call
        ErrorLower3 thermistor error (R)Get HelpService Call
        ErrorCenter NC sensor detecting errorGet HelpService Call
        ErrorCenter NC sensor compensating errorGet HelpService Call
        ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
        ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

        If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

        If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError The top cover is open.Press the [Details] button for help.Get HelpError The front cover is open.Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Remove and re-install oki error 231 fatal fuser unit.

        Press the [Details] button for help.Get HelpError The belt unit is not installed correctly.Remove and re-install the belt unit.

        Press the [Details] button for help.Get HelpError



        The image drum is not installed correctly.

        Error - Yellow Image Drum
        Error - Magenta Image Drum
        Error - Cyan Image Drum
        Error - Black Image DrumRemove and re-install the image drum.

        Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Reset fuser unit.

        Press the [Details] button for help.Get HelpError



        Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

        Error - Yellow Image Drum
        Error - Magenta Image Drum
        Error - Cyan Image Drum
        Error - Black Image DrumOpening and closing the output tray can resume printing for a while.

        However, you should replace the image drum as soon as possible.

        Press the [Details] button for help.Get HelpError The fuser has reached its life.

        Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

        Install new fuser unit.

        Press the [Details] button for help.Get HelpError The transfer belt unit has reached its life.

        Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

        Replace with a new transfer belt unit as soon as possible to maintain print quality.

        Press the [Details] button for help.Get HelpError The waste toner is full.Opening and closing the output tray can resume printing for a while.

        Replace with a new belt unit as soon as possible to maintain print quality.

        Press the [Details] button for help.Get HelpError The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

        Press the [Details] button for help.Get HelpError



        A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

        Press the [Details] button for help.Get HelpError






        A paper jam has occurred under the image drum. Remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred oki error 231 fatal Tray 2. Pull out Tray 2 cassette and remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

        Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

        Press the [Details] button for help.Get HelpError Paper size error.

        Reset paper in tray.

        Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

        Open and close cover to perform recovery printing, and continue.Get HelpError Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

        Press the [Details] button for help.Get HelpError Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError



        Toner empty. Replace with new Toner Cartridge.

        C: Cyan (blue)
        M: Magenta
        Y: Yellow
        K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError

        Waste Toner Full. Replace with new Toner Cartridge.

        Y: Yellow,
        M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError Image Drum Sensor Oki error 231 fatal. Check Image Drum.

        Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

        If the message persists, uninstall the toner cartridge and install it again.

        If the toner cartridge is not installed, install it.

        Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

        Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

        If the message persists, uninstall the toner cartridge and install it again.

        If the toner cartridge is not installed, install it.

        Press the [Details] button for help.Get HelpError Image Drum Sensor Error, oki error 231 fatal. Check Image Drum.

        Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

        If the message persists, uninstall the toner cartridge and install it again.

        If the toner cartridge is not installed, install it.

        Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

        Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

        If the message persists, uninstall the toner cartridge and install it again.

        If the toner cartridge is not installed, install it.

        Press the oki error 231 fatal button for help.Get HelpError



        A color toner cartridge indicated on the screen is not properly installed.

        Error - Yellow
        Error - Magenta
        Error - Cyan
        Error - BlackThe toner cannot be detected.

        Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

        Press the [Details] button for help.Get HelpError



        A non-recommended toner is installed.

        Error - Yellow
        Error - Magenta
        Error - Cyan
        Error - BlackInstall recommended OKI toner.

        Press the [Details] button for help.Get HelpError



        A non-recommended toner is installed.

        Error - Yellow
        Error - Magenta
        Error - Cyan
        Error - BlackInstall recommended OKI toner.

        Press the [Details] button for help.Get HelpError



        Toner empty error because a image drum has reached its life.

        Error - Yellow Image Drum
        Error - Magenta Image Drum
        Error - Cyan Image Drum
        Error - Black Image DrumInstall new image drum.

        Press the [Details] button for help.
        Get HelpError



        Image drum has reached end of life.

        Error - Yellow Image Drum
        Error - Magenta Image Drum
        Error - Cyan Image Drum
        Error - Black Image DrumTemporarily prolong life by pressing OK button.

        Install new image drum.

        Press the [Details] button for help.Get HelpError Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

        Close the rear output tray and tray again.Get HelpError The rear cover is open.Press the [Details] button for help.Get HelpError The Yellow toner cartridge is not installed.Install the toner cartridge.

        Press the [Details] button for help.Get HelpError The Magenta toner cartridge is not installed.Install the toner cartridge.

        Press the [Details] button for help.Get HelpError The Cyan toner cartridge is not installed.Install the toner cartridge.

        Press the [Details] button for help.Get HelpError The Black toner cartridge is not installed.Install the toner cartridge.

        Press the [Details] button for help.Get HelpError



        A non-recommended toner is installed.

        Error - Yellow
        Error - Magenta
        Error - Cyan
        Error - BlackInstall recommended OKI toner.

        Press the [Details] button for help.Get HelpError



        A non-recommended toner is installed.

        Error - Yellow
        Error - Magenta
        Error - Cyan
        Error - BlackInstall recommended OKI toner.

        Press the [Details] button for help.Get HelpError



        Image drum has reached end of life.

        Error - Yellow Image Drum
        Error - Magenta Image Drum
        Error - Cyan Image Drum
        Error - Black Image DrumInstall new image drum.

        Press the [Details] button for help.Get HelpError Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

        Oki error 231 fatal can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

        If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
        To accept these risks and to restore function:

        1. Turn off your product
        2. Press and hold the (CANCEL) button and turn on your product
        3. After start up, release the (CANCEL) button. Note: This operation will be oki error 231 fatal for future referenceGet HelpPower Off/On
        Error
        ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, oki error 231 fatal, or the cable?Yes


        NoReplace the part or the belt unit.

        Replace the driver relay PCBGet HelpPower Off/On
        Error
        ErrorThe belt thermistor detected abnormal temperature.
        too high
        too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


        NoReplace the part or the belt unit.

        Replace the driver relay PCBGet HelpInspection is required.
        : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
        Turn off the MFP.
        Replace the fuser.Get HelpInspection is required.
        : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

        Does the error occur again?No


        YesInstall the K toner cartridge.

        Be sure of cable connection, and then perform board replacement.Get HelpService Call
        ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

        Does this error recur?
        Yes


        YesPower OFF/ON

        Replace the paper thickness sensor and the cable

        Replace the printer control PCBGet HelpService Call
        ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

        Replace the fuser unitGet HelpPower Off/On
        FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

        Replace the Printer control PCBGet HelpPower Off/On
        FFF: ErrorCU program errorDoes this error recur?YesPower Oki error 231 fatal Replace the Printer control PCBGet HelpNote:
        Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.
        oki error 231 fatal

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