Oki c9600 error codes 188

oki c9600 error codes 188

Is your OKI printer displaying an error code or fatal error code message? Find your OKI error code on this page and follow the instructions to fix the error. In addition to the permissions in the GNU General Public License, *% Oki Data Corporation gives you unlimited permission to link the *% PostScript code. OKI Service Manuals. The quickest method for finding the service manual you need for your model is to use the Search Box above. Use alphanumeric characters only.

Oki c9600 error codes 188 - your idea

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages provided on the control panel of your printer. In the table,

"CCCC" shows the toner color (cyan, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

TH Rev. 2

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized yellow toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to operate.

Oki Data CONFIDENTIAL

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

&#x;

/

Oki  Data  CONFIDENTIAL

TH  Rev. 2

/

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages provided on the control panel of your printer.  In the table,

“CCCC” shows the toner color (cyan, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed  image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized yellow toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

 The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to operate.

OKI Error Code Support

Inspection is required. ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC occursReplace the printer control PCBGet HelpPower Off/On
Error
Error
Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
Error Recovered from an error.
Error Recovered from an error.
ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON
ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.Get HelpPower Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. ErrorController unit cannot detect the scanner unitDoes this error message reappear?

Does this error message reappear?Yes


YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
Replace the CU/PU board.Get HelpInspection is required. ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required. ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCBGet Help Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCBGet HelpService Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?YesReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.Get HelpInspection is required. ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


Is the FAN connector connected correctly?No


Yes

No
Yes

Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCBGet HelpInspection is required. ErrorFuser FAN errorIs the FAN connector connected properly?
Does this error recur?No
Yes
YesRe-connect it properly. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get HelpService Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCBGet HelpService Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCBGet Help Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCBGet HelpService Call
Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCBGet Help Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanismGet HelpInspection is required. ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.Get HelpInspection is required. ErrorThe belt unit fuse blown out.Get HelpInspection is required. ErrorThe fuser unit fuse blown out.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpService Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.
Get HelpService Call
ErrorAn abnormality was detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB
Get HelpService Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power Get HelpService Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error
Get HelpService Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.Get HelpService Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call Error in some cases.Get HelpService Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
, , , = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get HelpService Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpSerice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB
Get HelpService Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get HelpService Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace the option try PCB

Get HelpService Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpService Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpPower Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDDGet HelpService Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get HelpService Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
ErrorHeater side1 thermistor error (L)Get HelpService Call
ErrorHeater side2 thermistor error (L)Get HelpService Call
ErrorHeater side1 thermistor error (R)Get HelpService Call
ErrorHeater side2 thermistor error (R)Get HelpService Call
ErrorLower1 thermistor error (L)Get HelpService Call
ErrorLower2 thermistor error (L)Get HelpService Call
ErrorLower3 thermistor error (L)Get HelpService Call
ErrorLower1 thermistor error (R)Get HelpService Call
ErrorLower2 thermistor error (R)Get HelpService Call
ErrorLower3 thermistor error (R)Get HelpService Call
ErrorCenter NC sensor detecting errorGet HelpService Call
ErrorCenter NC sensor compensating errorGet HelpService Call
ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError The top cover is open.Press the [Details] button for help.Get HelpError The front cover is open.Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Remove and re-install the fuser unit.

Press the [Details] button for help.Get HelpError The belt unit is not installed correctly.Remove and re-install the belt unit.

Press the [Details] button for help.Get HelpError



The image drum is not installed correctly.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumRemove and re-install the image drum.

Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Reset fuser unit.

Press the [Details] button for help.Get HelpError



Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumOpening and closing the output tray can resume printing for a while.

However, you should replace the image drum as soon as possible.

Press the [Details] button for help.Get HelpError The fuser has reached its life.

Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install new fuser unit.

Press the [Details] button for help.Get HelpError The transfer belt unit has reached its life.

Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

Replace with a new transfer belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The waste toner is full.Opening and closing the output tray can resume printing for a while.

Replace with a new belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

Press the [Details] button for help.Get HelpError



A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError






A paper jam has occurred under the image drum. Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper size error.

Reset paper in tray.

Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

Open and close cover to perform recovery printing, and continue.Get HelpError Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

Press the [Details] button for help.Get HelpError Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError



Toner empty. Replace with new Toner Cartridge.

C: Cyan (blue)
M: Magenta
Y: Yellow
K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError

Waste Toner Full. Replace with new Toner Cartridge.

Y: Yellow,
M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError



A color toner cartridge indicated on the screen is not properly installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackThe toner cannot be detected.

Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Toner empty error because a image drum has reached its life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.
Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumTemporarily prolong life by pressing OK button.

Install new image drum.

Press the [Details] button for help.Get HelpError Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.Get HelpError The rear cover is open.Press the [Details] button for help.Get HelpError The Yellow toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Magenta toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Cyan toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Black toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.Get HelpError Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpPower Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpInspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.Get HelpInspection is required.
: ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.Get HelpService Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCBGet HelpService Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unitGet HelpPower Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpPower Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpNote:
Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

OKI Error Codes

Service Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC occursReplace the printer control PCB

Get Help

Power Off/On
Error
Error
Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCB

Get Help

Service Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.

Get Help

Power Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is required

Get Help

Service Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCB

Get Help

Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCB

Get Help

Service Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unit

Get Help

Service Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd Tray

Get Help

Service Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd Tray

Get Help

Service Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th Tray

Get Help

Service Call
ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th Tray

Get Help

Service Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?Yes


No

Yes



NoReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.

Get Help

Service Call
ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.

Get Help

Power Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get Help

Service Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCB

Get Help

Service Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCB

Get Help

Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCB

Get Help

Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanism

Get Help

Service Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.

Get Help

Service Call
ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.

Get Help

Service Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.

Get Help

Service Call
ErrorAn abnormality was detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power

Get Help

Service Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error

Get Help

Service Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.

Get Help

Service Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.

Get Help

Service Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call Error in some cases.

Get Help

Service Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
, , , = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get Help

Service Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCB

Get Help

Power Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Serice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace the option try PCB

Get Help

Service Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaults

Get Help

Service Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDD

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDD

Get Help

Service Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Service Call
ErrorHeater side1 thermistor error (L)

Get Help

Service Call
ErrorHeater side2 thermistor error (L)

Get Help

Service Call
ErrorHeater side1 thermistor error (R)

Get Help

Service Call
ErrorHeater side2 thermistor error (R)

Get Help

Service Call
ErrorLower1 thermistor error (L)

Get Help

Service Call
ErrorLower2 thermistor error (L)

Get Help

Service Call
ErrorLower3 thermistor error (L)

Get Help

Service Call
ErrorLower1 thermistor error (R)

Get Help

Service Call
ErrorLower2 thermistor error (R)

Get Help

Service Call
ErrorLower3 thermistor error (R)

Get Help

Service Call
ErrorCenter NC sensor detecting error

Get Help

Service Call
ErrorCenter NC sensor compensating error

Get Help

Service Call
ErrorCenter NC sensor temperature after compensating error

Get Help

Service Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Error Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future reference

Get Help

Power Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Power Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Inspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.

Get Help

Inspection is required.
: ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.

Get Help

Service Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCB

Get Help

Service Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unit

Get Help

Power Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Power Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Note:
Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

For more information, see the on-line User's Guide on the Documentation CD provided with your printer or at sprers.eu

–Configuration

•Page Count, Supplies Life.

•Network and System Settings.

•Size of paper automatically detected in feed tray.

–Print Information

•Printer & Network Configurations.

•Print Demo Page.

•Lists: HDD (hard disk drive) files, Fonts, etc.

–Print Secure Job (Password Protected)

Appears only if the optional Hard Disk Drive is installed.

•Print out confidential documents downloaded to the HDD.

–Menus

•Set the size, weight and type of media for the various feed trays.

•Adjust system settings.

–Admin Setup (Password Protected)

•Various Network Setups.

•Print Setup.

•PS and PCL Setups.

•IBM and Epson Setups.

•Color Setup.

•Memory and Flash Memory Setups.

•HDD and System Setups.

•Reset/Save/Restore Settings.

–Calibration

•Density adjustments.

•Registration.

•Color tuning.

–Print Statistics (Password Protected)

OKI Error Codes

Service Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC occursReplace the printer control PCB

Get Help

Power Off/On
Error
Error
Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Oki c9600 error codes 188 watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
Oki c9600 error codes 188 EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Oki c9600 error codes 188 Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCB

Get Help

Service Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.

Get Help

Power Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is required

Get Help

Service Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe engine EEPROM implementation check at power on showed no problem, oki c9600 error codes 188, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0E: Detection of a error in oki c9600 error codes 188 adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCB

Get Help

Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCB

Get Help

Service Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unit

Get Help

Service Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd Tray

Get Help

Service Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd Tray

Get Help

Service Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a oki c9600 error codes 188 4th Tray

Get Help

Service Call
ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th Tray

Get Help

Service Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?Yes


No

Yes



NoReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.

Get Help

Service Call
ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.

Get Help

Power Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get Help

Service Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCB

Get Help

Service Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, oki c9600 error codes 188, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCB

Get Help

Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCB

Get Help

Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit, oki c9600 error codes 188. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanism

Get Help

Service Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.

Get Help

Service Call
ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, oki c9600 error codes 188, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply error code e051 on ir2200 copier Help

Service Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.

Get Help

Service Call
ErrorAn abnormality was detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power

Get Help

Service Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error

Get Help

Service Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.

Get Help

Service Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.

Get Help

Service Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call Error in some cases.

Get Help

Service Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
,= Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get Help

Service Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCB

Get Help

Power Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Serice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace the option try PCB

Get Help

Service Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaults

Get Help

Service Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDD

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, oki c9600 error codes 188, replace the CU PCB

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDD

Get Help

Service Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Service Call
ErrorHeater side1 thermistor error (L)

Get Help

Service Call
ErrorHeater side2 thermistor error (L)

Get Help

Service Call
ErrorHeater side1 thermistor error (R)

Get Help

Service Call
ErrorHeater side2 thermistor error (R)

Get Help

Service Call
ErrorLower1 thermistor error (L)

Get Help

Service Call
ErrorLower2 thermistor error (L)

Get Help

Service Call
ErrorLower3 thermistor error (L)

Get Help

Service Call
ErrorLower1 thermistor error (R)

Get Help

Service Call
ErrorLower2 thermistor error (R)

Get Help

Service Call
ErrorLower3 thermistor error (R)

Get Help

Service Call
ErrorCenter NC sensor detecting error

Get Help

Service Call
ErrorCenter NC sensor compensating error

Get Help

Service Call
ErrorCenter NC sensor temperature after compensating error

Get Help

Service Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Error Caution, oki c9600 error codes 188, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After oki c9600 error codes 188 up, release the (CANCEL) button. Note: This operation oki c9600 error codes 188 be recorded for future reference

Get Help

Power Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Power Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring, oki c9600 error codes 188. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Inspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.

Get Help

Inspection is required.
: ErrorWaste oki c9600 error codes 188 sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.

Get Help

Service Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCB

Get Help

Service Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unit

Get Help

Power Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Power Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Note:
Service call errors, Error, Error, oki c9600 error codes 188, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, oki c9600 error codes 188, if the printer temperature is low, oki c9600 error codes 188, turn on the printer after the printer temperature has risen enough.

OKI Error Code Support

Inspection is required. ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, oki c9600 error codes 188, SC occursReplace the printer control PCBGet HelpPower Off/On
Error
Error
Error
CPU unexpected exceptionDoes this oki c9600 error codes 188 message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
Error Recovered from an error.
Error Recovered from an error.
ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON
ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.Get HelpPower Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. ErrorController unit cannot detect the scanner unitDoes this error message reappear?

Does this error message reappear?Yes


YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
Replace the CU/PU board.Get HelpInspection is required. ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required, oki c9600 error codes 188. ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power, oki c9600 error codes 188. Replace the CU/PU board.Get HelpService Call
ErrorA communication error was detected during communication with the Sleep Mode oki c9600 error codes 188 monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required, oki c9600 error codes 188. ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Oki c9600 error codes 188 xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxVideo error. An error was detected in expanding image oki c9600 error codes 188 this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCBGet Help Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCBGet HelpService Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
ErrorA 5th Tray for another model was oki c9600 error codes 188 a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?YesReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.Get HelpInspection is required. ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


Is the FAN connector connected correctly?No


Yes

No
Yes

Check to make sure connection of the FAN connector. Replace the low voltage power supply unit, oki c9600 error codes 188. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
ErrorAbnormal environment humidity or unconnected humidity pawno error 017 undefined symbol cmd this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCBGet HelpInspection is required. ErrorFuser FAN errorIs the FAN connector connected properly?
Does this error recur?No
Yes
YesRe-connect it properly, oki c9600 error codes 188. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get HelpService Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCBGet HelpService Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCBGet Help Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCBGet HelpService Call
Error Fuser Motor Lock ErrorRemove the fuser, oki c9600 error codes 188. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, oki c9600 error codes 188, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCBGet Help Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanismGet HelpInspection is required, oki c9600 error codes 188. ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
ErrorToner supply motor
error (01=K, oki c9600 error codes 188, 02=C, 03=M, 04=Y, 05=W/CL)Remove snmp error no response received toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.Get HelpInspection is required, oki c9600 error codes 188. ErrorThe belt unit fuse blown out.Get HelpInspection is required. ErrorThe fuser unit fuse blown out.Get HelpInspection is required. ErrorToner sensor detection error (=Y, oki c9600 error codes 188, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, oki c9600 error codes 188, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in oki c9600 error codes 188 of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, oki c9600 error codes 188, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpService Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.
Get HelpService Call
ErrorAn abnormality oki c9600 error codes 188 detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB
Get HelpService Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power Get HelpService Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error
Get HelpService Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.Get HelpService Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, oki c9600 error codes 188, the display may change to Service Call Error in some cases.Get HelpService Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
,= Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get HelpService Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpSerice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB
Get HelpService Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get HelpService Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace oki c9600 error codes 188 option try PCB

Get HelpService Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpService Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpPower Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaultsGet Oki c9600 error codes 188 Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDDGet HelpService Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get HelpService Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
ErrorHeater side1 thermistor error (L)Get HelpService Call
ErrorHeater side2 thermistor error (L)Get HelpService Call
ErrorHeater side1 thermistor error (R)Get HelpService Call
ErrorHeater side2 thermistor error (R)Get HelpService Call
ErrorLower1 thermistor error (L)Get HelpService Call
ErrorLower2 thermistor error (L)Get HelpService Call
ErrorLower3 thermistor error (L)Get HelpService Call
ErrorLower1 thermistor error (R)Get HelpService Call
ErrorLower2 thermistor error (R)Get HelpService Call
ErrorLower3 thermistor error (R)Get HelpService Call
ErrorCenter NC sensor detecting errorGet HelpService Call
ErrorCenter NC sensor compensating errorGet HelpService Call
ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError The top cover is open.Press the [Details] button for help.Get HelpError The front cover is open.Press the [Details] oki c9600 error codes 188 for help.Get HelpError The fuser unit is not installed correctly.Remove and re-install the fuser unit.

Press the [Details] button for help.Get HelpError The belt unit is not installed correctly.Remove and re-install the belt unit.

Press the [Details] button for help.Get HelpError



The image drum is not installed correctly.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumRemove and re-install the image drum.

Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Reset fuser unit.

Press the [Details] button for help.Get HelpError



Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumOpening and closing the output tray can resume printing for a while.

However, you should replace the image drum as soon as possible, oki c9600 error codes 188.

Press the [Details] button for help.Get HelpError The fuser has reached its life.

Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install new fuser unit.

Press the [Details] button for help.Get HelpError The transfer belt unit has reached its life.

Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

Replace with a new transfer belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The waste toner is full.Opening and closing the output tray can resume printing for a while.

Replace with a new belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

Press the [Details] button for help.Get HelpError



A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError






A paper jam has occurred under the image drum. Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred, oki c9600 error codes 188. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 1. Pull out Tray 1 oki c9600 error codes 188 and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper size error.

Reset paper in tray.

Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

Open and close cover to perform recovery printing, and continue.Get HelpError Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

Press the [Details] button for help.Get HelpError Printing was stopped, oki c9600 error codes 188. Rear Output Tray was oki c9600 error codes 188 during printing, oki c9600 error codes 188. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError



Toner empty, oki c9600 error codes 188. Replace with new Toner Cartridge.

C: Cyan (blue)
M: Magenta
Y: Yellow
K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError

Waste Toner Full. Replace with new Toner Cartridge.

Y: Yellow,
M: MagentaOpening and closing the output tray can resume printing for a while, oki c9600 error codes 188, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Oki c9600 error codes 188 Image Drum.

Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError



oki c9600 error codes 188 color toner cartridge indicated on the screen is not properly installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackThe toner cannot be detected.

Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Toner empty error because a image drum has reached its life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.
Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumTemporarily prolong life by pressing OK button.

Install new image drum.

Press the [Details] button for help.Get HelpError Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.Get HelpError The rear cover is open.Press the [Details] button for help.Get HelpError The Yellow toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Magenta toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Cyan toner cartridge is not installed.Install the toner cartridge.

Press the max 2011 image i/o error button for help.Get HelpError The Black toner cartridge is not installed.Install the toner oki c9600 error codes 188 Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.Get HelpError Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or oki c9600 error codes 188 cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpPower Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpInspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.Get HelpInspection is required.
: ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the Strogino counter strike source hl2.exe application error toner cartridge.

Be sure of cable connection, and then perform board replacement.Get HelpService Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCBGet HelpService Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unitGet HelpPower Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpPower Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpNote:
Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen cfgadm library error last operation failed

For more information, see the on-line User's Guide on the Documentation CD provided with your printer or at sprers.eu

–Configuration

•Page Count, Supplies Life.

•Network and System Settings.

•Size of paper automatically detected in feed tray.

–Print Information

•Printer & Network Configurations.

•Print Demo Page.

•Lists: HDD (hard disk drive) files, Fonts, etc.

–Print Secure Job (Password Protected)

Appears only if the optional Hard Disk Drive is installed.

•Print out confidential documents downloaded to the HDD.

–Menus

•Set the size, oki c9600 error codes 188, weight and type of media for the various feed trays.

•Adjust system settings.

–Admin Setup (Password Protected)

•Various Network Setups.

•Print Setup.

•PS and PCL Setups.

•IBM and Epson Setups.

•Color Setup.

•Memory and Flash Memory Setups.

•HDD and System Setups.

•Reset/Save/Restore Settings.

–Calibration

•Density adjustments.

•Registration.

•Color tuning.

–Print Statistics (Password Protected)

Oki  Data  CONFIDENTIAL

TH  Rev. 2

/

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages error opening /dev/ttys0 oscam on the control panel of your printer.  In the table,

“CCCC” shows the toner color (cyan, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed  image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized oki c9600 error codes 188 toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

 The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to oki c9600 error codes 188

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages provided on the control panel of your printer, oki c9600 error codes 188. In the table,

"CCCC" shows the toner color (cyan, oki c9600 error codes 188, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

TH Rev. 2

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized yellow toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to operate.

Oki Data CONFIDENTIAL

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

&#x;

/

oki c9600 error codes 188

Agree, excellent: Oki c9600 error codes 188

Error 305 bluegiga
WAR ON TERROR NODVD
SILVERLIGHT APPLICATION ERROR 3142
Critical error 84 v3x

Oki c9600 error codes 188 - assured, that

OKI Error Code Support

Inspection is required. ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC occursReplace the printer control PCBGet HelpPower Off/On
Error
Error
Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxx
Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
Error Recovered from an error.
Error Recovered from an error.
ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON
ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.Get HelpPower Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. ErrorController unit cannot detect the scanner unitDoes this error message reappear?

Does this error message reappear?Yes


YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
Replace the CU/PU board.Get HelpInspection is required. ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required. ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCBGet Help Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCBGet HelpService Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?YesReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.Get HelpInspection is required. ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


Is the FAN connector connected correctly?No


Yes

No
Yes

Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCBGet HelpInspection is required. ErrorFuser FAN errorIs the FAN connector connected properly?
Does this error recur?No
Yes
YesRe-connect it properly. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get HelpService Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCBGet HelpService Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCBGet Help Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCBGet HelpService Call
Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCBGet Help Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanismGet HelpInspection is required. ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.Get HelpInspection is required. ErrorThe belt unit fuse blown out.Get HelpInspection is required. ErrorThe fuser unit fuse blown out.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpInspection is required. ErrorToner sensor detection error (=Y, =M, =C, =K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpService Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.
Get HelpService Call
ErrorAn abnormality was detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB
Get HelpService Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power Get HelpService Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error
Get HelpService Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.Get HelpService Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call Error in some cases.Get HelpService Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
, , , = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get HelpService Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpSerice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB
Get HelpService Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get HelpService Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace the option try PCB

Get HelpService Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpService Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpPower Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDDGet HelpService Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get HelpService Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
ErrorHeater side1 thermistor error (L)Get HelpService Call
ErrorHeater side2 thermistor error (L)Get HelpService Call
ErrorHeater side1 thermistor error (R)Get HelpService Call
ErrorHeater side2 thermistor error (R)Get HelpService Call
ErrorLower1 thermistor error (L)Get HelpService Call
ErrorLower2 thermistor error (L)Get HelpService Call
ErrorLower3 thermistor error (L)Get HelpService Call
ErrorLower1 thermistor error (R)Get HelpService Call
ErrorLower2 thermistor error (R)Get HelpService Call
ErrorLower3 thermistor error (R)Get HelpService Call
ErrorCenter NC sensor detecting errorGet HelpService Call
ErrorCenter NC sensor compensating errorGet HelpService Call
ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError The top cover is open.Press the [Details] button for help.Get HelpError The front cover is open.Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Remove and re-install the fuser unit.

Press the [Details] button for help.Get HelpError The belt unit is not installed correctly.Remove and re-install the belt unit.

Press the [Details] button for help.Get HelpError



The image drum is not installed correctly.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumRemove and re-install the image drum.

Press the [Details] button for help.Get HelpError The fuser unit is not installed correctly.Reset fuser unit.

Press the [Details] button for help.Get HelpError



Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumOpening and closing the output tray can resume printing for a while.

However, you should replace the image drum as soon as possible.

Press the [Details] button for help.Get HelpError The fuser has reached its life.

Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install new fuser unit.

Press the [Details] button for help.Get HelpError The transfer belt unit has reached its life.

Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

Replace with a new transfer belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The waste toner is full.Opening and closing the output tray can resume printing for a while.

Replace with a new belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

Press the [Details] button for help.Get HelpError



A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError






A paper jam has occurred under the image drum. Remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

Press the [Details] button for help.Get HelpError Paper size error.

Reset paper in tray.

Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

Open and close cover to perform recovery printing, and continue.Get HelpError Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

Press the [Details] button for help.Get HelpError Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError



Toner empty. Replace with new Toner Cartridge.

C: Cyan (blue)
M: Magenta
Y: Yellow
K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError

Waste Toner Full. Replace with new Toner Cartridge.

Y: Yellow,
M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError



A color toner cartridge indicated on the screen is not properly installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackThe toner cannot be detected.

Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Toner empty error because a image drum has reached its life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.
Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumTemporarily prolong life by pressing OK button.

Install new image drum.

Press the [Details] button for help.Get HelpError Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.Get HelpError The rear cover is open.Press the [Details] button for help.Get HelpError The Yellow toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Magenta toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Cyan toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError The Black toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



A non-recommended toner is installed.

Error - Yellow
Error - Magenta
Error - Cyan
Error - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError



Image drum has reached end of life.

Error - Yellow Image Drum
Error - Magenta Image Drum
Error - Cyan Image Drum
Error - Black Image DrumInstall new image drum.

Press the [Details] button for help.Get HelpError Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpPower Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpInspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.Get HelpInspection is required.
: ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.Get HelpService Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCBGet HelpService Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unitGet HelpPower Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpPower Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpNote:
Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages provided on the control panel of your printer. In the table,

"CCCC" shows the toner color (cyan, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

TH Rev. 2

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized yellow toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to operate.

Oki Data CONFIDENTIAL

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

&#x;

/

Oki  Data  CONFIDENTIAL

TH  Rev. 2

/

9.

ERROR MESSAGE LIST

Message Chart of C

Take appropriet actions for messages provided on the control panel of your printer.  In the table,

“CCCC” shows the toner color (cyan, magenta, yellow or black).

Display on Operating Panel

Condensing Error

Download Error

Communication Error

EEPROM Reset

Initializing

NON OEM %COLOR% TONER

DETECTED

PS Memory Overflow

PU Flash Error

RAM Check

nnn%

Restarting

USB I/F Error

Check Image Drum

CCCC

Yellow Toner Not Installed

Non Genuine Yellow Toner

Yellow Toner Empty

Yellow Toner Low

Yellow Toner Sensor Error

Yellow Image Drum Near Life

Yellow Image Drum Life

Initializing

Install New Image Drum

Image Drum Life

CCCC

Image Drum Life

CCCC

Ready To Print

Measures

Turn off the power and wait for a while.

Re-start a printer.

Contact with a customer center.

Wait for a while.

Wait for a while.

Possible to operate even if a toner

cartridge other than genuine CCCC is

used.

Either increase memory space or make

a print data simple.

Contact with a customer center

Wait for a while

Wait for a while

Press the ON Line button to clear out

an error.

Re-install a displlayed  image drum

cartridge.

Install a genuine yellow toner cartridge.

Install a genuine yellow toner cartridge.

Install a new genuine yellow toner

cartridge.

Prepare a new yellow toner cartridge

but unnecessary to change.

Remove a yellow toner cartridge and

re-install it. Contact with a customer

center if an error still remains.

Prepare a new yellow image drum

cartridge but unnecessary to change.

Change to a new yellow image drum

cartridge.

Wait for a while.

Change to a new image drum cartridge.

Change to a new image drum cartridge.

Meaning

Condensation occurs in a printer.

Download error.

A communication error occurs.

EEPROM is in resetting.

The printer is in initializing.

A genuine CCCC toner cartridge

is not installed.

Lack of a memory space while

printing with a PS driver.

A communication error occurs.

RAM checking is in process.

The printer is in restarting.

USB Interface error.

A displayed image drum car-

tridge is not installed correctly.

A yellow toner cartridge is not

installed in a printer or an

unrecognized yellow toner

cartridge is installed.

An unrecognized yellow toner

cartridge is installed.

A yellow toner cartridge runs out

or a genuine yellow toner

cartridge is not installed.

The printer runs out of a yellow

toner soon.

A censor error of the yellow

toner occurs.

A life of the image drum is about

to end.

It is time to change a yellow

image drum.

 The printer is in initializing.

It is time to change a displayed

drum cartridge.

It is time to change a displayed

drum cartridge.

The printer is ready to operate.

OKI Error Codes

Service Call ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC occursReplace the printer control PCB

Get Help

Power Off/On
Error
Error
Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
Error
Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCB

Get Help

Service Call
ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.

Get Help

Power Off/On
Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is required

Get Help

Service Call
ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
xxxxxxxx
Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
Error Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCB

Get Help

Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCB

Get Help

Service Call
ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unit

Get Help

Service Call
ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd Tray

Get Help

Service Call
ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd Tray

Get Help

Service Call
ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th Tray

Get Help

Service Call
ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th Tray

Get Help

Service Call
ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?Yes


No

Yes



NoReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.

Get Help

Service Call
ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.

Get Help

Power Off and wait for a while
Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Exhaust
Fan 1
Low Voltage Fan
PU Fan
Station 1 ID
Intake Fan
Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
Driver relay PCB
Printer Control PCB
Printer Control PCB
Driver Relay PCB
Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
Driver relay PCB

Get Help

Service Call
ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
Spot color PCB
to Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
to
Printer control PCB
Spot color PCB

Get Help

Service Call
Error Tray 1 Lift-up
Motor Error
Tray 2 Lift-up
Motor Error
Tray 3 Lift-up
Motor Error
Tray 4 Lift-up
Motor Error
Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
Printer Control PCB
02 to Option tray PCB

Get Help

Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCB

Get Help

Service Call
Error Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCB

Get Help

Station 1 ID Motor Lock Error
Station 2 ID Motor Lock Error
Station 3 ID Motor Lock Error
Station 4 ID Motor Lock Error
Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanism

Get Help

Service Call
ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.

Get Help

Service Call
ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.

Get Help

Service Call
ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.

Get Help

Service Call
ErrorAn abnormality was detected with the power supply temperature thermistor.
The power supply thermistor is detected as shorted.
The power supply thermistor is detected as open.
The power supply thermistor indicates high temperature error
The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power

Get Help

Service Call
Error Thermistor is
detected as shorted
Thermistor is
detected as open
Thermistor is
indicates high
temperature error
Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the error, the display changes to Service Call Error

Get Help

Service Call
Error Thermistor is detected as shorted
Thermistor is detected as open
Thermistor is indicates high temperature error
Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.

Get Help

Service Call
Error
Error
Short circuit () or open circuit () of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.

Get Help

Service Call
Error
ErrorAn abnormal ( high or low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call Error in some cases.

Get Help

Service Call
Error
Error
Error
Error
ErrorOption unit I/F error
( = Duplex Unit.
, , , = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get Help

Service Call
Error Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCB

Get Help

Power Off/On
ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
Error
ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Serice Call
ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error PU-Tag Reader Interface Error
Tag Reader circuit abnormality
Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
Error

ErrorEngine Program
Memory Error
DUPLEX Flash memory error
Option Tray 2
Option Tray 3
Option Tray 4
Option Tray 5
Does this error recur?YesPower OFF/ON

Replace the DUPLEX PCB.
Replace the option try PCB

Get Help

Service Call
ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Service Call
ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaults

Get Help

Service Call
ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDD

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get Help

Service Call
ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDD

Get Help

Service Call
ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Service Call
ErrorHeater side1 thermistor error (L)

Get Help

Service Call
ErrorHeater side2 thermistor error (L)

Get Help

Service Call
ErrorHeater side1 thermistor error (R)

Get Help

Service Call
ErrorHeater side2 thermistor error (R)

Get Help

Service Call
ErrorLower1 thermistor error (L)

Get Help

Service Call
ErrorLower2 thermistor error (L)

Get Help

Service Call
ErrorLower3 thermistor error (L)

Get Help

Service Call
ErrorLower1 thermistor error (R)

Get Help

Service Call
ErrorLower2 thermistor error (R)

Get Help

Service Call
ErrorLower3 thermistor error (R)

Get Help

Service Call
ErrorCenter NC sensor detecting error

Get Help

Service Call
ErrorCenter NC sensor compensating error

Get Help

Service Call
ErrorCenter NC sensor temperature after compensating error

Get Help

Service Call
ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Error Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future reference

Get Help

Power Off/On
Error
ErrorShort circuit () or open circuit () with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Power Off/On
Error
ErrorThe belt thermistor detected abnormal temperature.
too high
too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Inspection is required.
: ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.

Get Help

Inspection is required.
: ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.

Get Help

Service Call
ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCB

Get Help

Service Call
ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unit

Get Help

Power Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Power Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Note:
Service call errors, Error, Error, Error, Error Error and Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

For more information, see the on-line User's Guide on the Documentation CD provided with your printer or at sprers.eu

–Configuration

•Page Count, Supplies Life.

•Network and System Settings.

•Size of paper automatically detected in feed tray.

–Print Information

•Printer & Network Configurations.

•Print Demo Page.

•Lists: HDD (hard disk drive) files, Fonts, etc.

–Print Secure Job (Password Protected)

Appears only if the optional Hard Disk Drive is installed.

•Print out confidential documents downloaded to the HDD.

–Menus

•Set the size, weight and type of media for the various feed trays.

•Adjust system settings.

–Admin Setup (Password Protected)

•Various Network Setups.

•Print Setup.

•PS and PCL Setups.

•IBM and Epson Setups.

•Color Setup.

•Memory and Flash Memory Setups.

•HDD and System Setups.

•Reset/Save/Restore Settings.

–Calibration

•Density adjustments.

•Registration.

•Color tuning.

–Print Statistics (Password Protected)

Similar video

Cara memperbaiki Error kode U9 pada remot Daikin tipe VRV IV

0 Comments

Leave a Comment