Oki c5700 error codes

oki c5700 error codes

Please carry out the following instructions if you receive one of the following error codes: 540 Toner Sensor Error, Colour: Yellow. 1.3 Diagnostic all errors are generated by OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide: – The printer does not print. – Paper does not feed into the. Cartridge Code: 43324412. 43324412. OEM Code: 43324412. OEM Alt Code: Printers. Okidata C5600. Color Laser Printer. Okidata C5700. Color Laser Printer.

Oki c5700 error codes - probably, were

OKI Error Codes

Service Call 001 ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC001 occursReplace the printer control PCB

Get Help

Power Off/On
002:Error
003:Error
005:Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
012:ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
020:ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
024:ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
030:ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
040: ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
042:Error
043:Error
045:Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCB

Get Help

Service Call
051: ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.

Get Help

Power Off/On
052:Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
067: ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is required

Get Help

Service Call
069:ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
070:ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
072:ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
073:Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
074:Error
xxxxxxxx
075:Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
077:Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
081:ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
104:ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
106:ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
108:Error01: Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

02: Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

03: Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

04: Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

05: Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

09: Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB

Get Help

0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCB

Get Help

10: Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCB

Get Help

Service Call
111:ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unit

Get Help

Service Call
112:ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd Tray

Get Help

Service Call
113:ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd Tray

Get Help

Service Call
114:ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th Tray

Get Help

Service Call
115:ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th Tray

Get Help

Service Call
121:ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?Yes


No

Yes



NoReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.

Get Help

Service Call
123:ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
124:ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCB

Get Help

Service Call
125:ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.

Get Help

Power Off and wait for a while
126: Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCB

Get Help

Service Call
128:Error01: Fuser Exhaust
Fan 1
02: Low Voltage Fan
03: PU Fan
05: Station 1 ID
Intake Fan
09: Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
10: Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
01: Driver relay PCB
02: Printer Control PCB
03: Printer Control PCB
05: Driver Relay PCB
09: Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
10: Driver relay PCB

Get Help

Service Call
134: ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
134-5: Spot color PCB
134-01 to 04: Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
134-01 to 04:
Printer control PCB
134-05: Spot color PCB

Get Help

Service Call
135: Error01: Tray 1 Lift-up
Motor Error
02: Tray 2 Lift-up
Motor Error
03: Tray 3 Lift-up
Motor Error
04: Tray 4 Lift-up
Motor Error
05: Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
01: Printer Control PCB
02 to 05: Option tray PCB

Get Help

07: Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCB

Get Help

Service Call
135: Error09: Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCB

Get Help

11: Station 1 ID Motor Lock Error
12: Station 2 ID Motor Lock Error
13: Station 3 ID Motor Lock Error
14: Station 4 ID Motor Lock Error
15: Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanism

Get Help

Service Call
143: ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.

Get Help

Service Call
147: ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.

Get Help

Service Call
163: ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.

Get Help

Service Call
166: ErrorAn abnormality was detected with the power supply temperature thermistor.
01: The power supply thermistor is detected as shorted.
02: The power supply thermistor is detected as open.
03: The power supply thermistor indicates high temperature error
04: The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB

Get Help

Service Call
167: ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power

Get Help

Service Call
168: Error01: Thermistor is
detected as shorted
02: Thermistor is
detected as open
03: Thermistor is
indicates high
temperature error
04: Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the 168-03 error, the display changes to Service Call 994: Error

Get Help

Service Call
169: Error01: Thermistor is detected as shorted
02: Thermistor is detected as open
03: Thermistor is indicates high temperature error
04: Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.

Get Help

Service Call
170: Error
171: Error
Short circuit (170) or open circuit (171) of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.

Get Help

Service Call
172: Error
173: ErrorAn abnormal (172: high or 173: low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call 994: Error in some cases.

Get Help

Service Call
181: Error
182: Error
183: Error
184: Error
185: ErrorOption unit I/F error
(181 = Duplex Unit.
182, 183, 184, 185 = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get Help

Service Call
188: Error01: Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

02: Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCB

Get Help

Power Off/On
190: ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
203: Error
204: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
207: Error
208: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
213: Error
214: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB

Get Help

Serice Call
230: ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
231: Error01: PU-Tag Reader Interface Error
02: Tag Reader circuit abnormality
03: Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get Help

Service Call
241: Error

245 ErrorEngine Program
Memory Error
241: DUPLEX Flash memory error
242: Option Tray 2
243: Option Tray 3
244: Option Tray 4
245: Option Tray 5
Does this error recur?YesPower OFF/ON

241: Replace the DUPLEX PCB.
242-5: Replace the option try PCB

Get Help

Service Call
247: ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Service Call
249: ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get Help

Power Off/On
250: ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaults

Get Help

Service Call
251: ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDD

Get Help

Service Call
254: ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get Help

Service Call
257: ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDD

Get Help

Service Call
260: ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Service Call
261: ErrorHeater side1 thermistor error (L)

Get Help

Service Call
262: ErrorHeater side2 thermistor error (L)

Get Help

Service Call
263: ErrorHeater side1 thermistor error (R)

Get Help

Service Call
264: ErrorHeater side2 thermistor error (R)

Get Help

Service Call
265: ErrorLower1 thermistor error (L)

Get Help

Service Call
266: ErrorLower2 thermistor error (L)

Get Help

Service Call
267: ErrorLower3 thermistor error (L)

Get Help

Service Call
268: ErrorLower1 thermistor error (R)

Get Help

Service Call
269: ErrorLower2 thermistor error (R)

Get Help

Service Call
270: ErrorLower3 thermistor error (R)

Get Help

Service Call
271: ErrorCenter NC sensor detecting error

Get Help

Service Call
272: ErrorCenter NC sensor compensating error

Get Help

Service Call
273: ErrorCenter NC sensor temperature after compensating error

Get Help

Service Call
274: ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).

Get Help

Error 709Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future reference

Get Help

Power Off/On
901: Error
902: ErrorShort circuit (901) or open circuit (902) with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Power Off/On
903: Error
904: ErrorThe belt thermistor detected abnormal temperature.
903: too high
904: too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCB

Get Help

Inspection is required.
980 : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.

Get Help

Inspection is required.
990 : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.

Get Help

Service Call
993: ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCB

Get Help

Service Call
994: ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unit

Get Help

Power Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Power Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCB

Get Help

Note:
Service call errors, 171: Error, 166-02: Error, 168-02: Error, 169-02: Error 0169-04: Error and 902: Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.

Display error messages – Oki 5700 User Manual

background image

English

8-14

Chapter 8

Display Error Messages

Table 8-2 shows a list of error messages which may appear in the display
under various operating conditions.

Table 8-2: Display error messages

Operating condition

Display message

DISPLAY IN STANDBY MODE
Under normal operating conditions, the top
line of the display shows the time and the
answering mode: FAX, TEL, T/F, MEM,
FWD, TAD or PC. The bottom line of the
display shows the amount of memory
available.

12:00 XXX

MEMORY FREE 100%

MEMORY OVERFLOW
This message is displayed when memory
becomes full. Sometimes the memory
overflow message does not exist in
memory.

12:00 XXX
MEMORY OVERFLOW
REFER TO USER GUIDE
MEMORY FREE 5%

2’ND TRAY TIMEOUT ERROR

12:00 XXX
PRINTER ALARM2
REFER TO USER GUIDE
MEMORY FREE 100%

FAN MOTOR ERROR

12:00 XXX
PRINTER ALARM3
REFER TO USER GUIDE
MEMORY FREE 100%

FUSER ERROR
Open and close the cover. If this does not
clear the message, turn off the machine and
contact your dealer for service.

12:00 XXX
PRINTER ALARM4
REFER TO USER GUIDE
MEMORY FREE 100%

LAN BOARD I/F ERROR

12:00 XXX
HSP ERROR
REFER TO USER GUIDE
MEMORY FREE 100%

LAN DATA ERROR
This message is displayed if printing stops
from your PC or the machine cannot receive
a signal due to a network problem.

12:00 XXX
LAN DATA ERROR
REFER TO USER GUIDE
MEMORY FREE 100%

DISPLAY IN STANDBY MODE
Under normal operating conditions, the top
line of the display shows the time and the
answering mode: FAX, TEL, T/F, MEM,
FWD, TAD or PC. The bottom line of the
display shows the amount of memory
available.

12:00 XXX

MEMORY FREE 100%

MEMORY OVERFLOW
This message is displayed when memory
becomes full. Sometimes the memory
overflow message does not exist in
memory.

12:00 XXX
MEMORY OVERFLOW
REFER TO USER GUIDE
MEMORY FREE 5%

2’ND TRAY TIMEOUT ERROR

12:00 XXX
PRINTER ALARM2
REFER TO USER GUIDE
MEMORY FREE 100%

Repair-Guide-OKI-C5500-C5600-C5700-C5800-C5900-C6100

Compatible Models: OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide: is a handbook published by OKI manufacturer or a specialized publishing company that contains instructions and specifications for the maintenance, repair, and how to fix all error of a specific OKI-C5500-C5600-C5700-C5800-C5900-C6100 Printer. It may includes Exploded Views, Parts List, System Diagram, Disassembly and Reassembly, Alignment, Troubleshooting guides, Adjustments, hard reset code, factory reset…

You can do with OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide:

1.1 Guide you from basic to advanced usage it.
1.2 Fluent Disassembly and Re-assembly OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide.
1.3 Diagnostic all errors are generated by OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide:
– The printer does not print.
– Paper does not feed into the printer.
– A print job is extremely slow.
– Half the page is blank.
– The paper keeps jamming, Paper Jam inside, Paper Jam Outside…
– The printer prints, but the text is wrong, garbled, or incomplete.
– Pages print, but are blank.
– The print quality of photos is not good. Images are not clear.
– Your printer has an odd smell during initial use.
1.4 How to refill toner/ink OKI-C5500-C5600-C5700-C5800-C5900-C6100.
1.5 How to update firmware OKI-C5500-C5600-C5700-C5800-C5900-C6100.
1.6 How to reset page counter by software, fix all error cause by ink/toner cartridge OKI-C5500-C5600-C5700-C5800-C5900-C6100: Waste Ink Ink Pad Error, ink cartridge error, red light blinking, red-green light blinking, yellow blinking, Ink cartridge failure, waste ink over flow, ink out, ink level, incompatible ink cartridges, toner cartridge not competition, install toner cartridge, toner exhausted, toner low, toner empty, toner very low…How to use Adjustments Program.
1.7 How to fix main board error, print head, formater board error OKI-C5500-C5600-C5700-C5800-C5900-C6100.
1.8 How to troubleshooting printer problem with low quality page .
1.9 How to fix : Communication Error, Model Difference, Cover open(Tray) Error, Paper Out Error, Paper Jam Error, Paper Mismatch Error, Ink Low, Ink End Error, No Ink Cartridge, CSIC Error, Maintenance Request Error, Fatal Error…
1.10 How to fix sensor error: empty image, imaging unit is not installed, sensor failure, turn off then on, fusser error, LSU error, Engine board problem, Flash ROM problem, Main motor problem, Sirocco fan problem, Power supply cooling fan problem, Suction fan problem, Polygon motor problem, Laser problem, Secondary transfer voltage contact/release problem, Transfer belt cleaner contact/release problem, Transfer belt rotation problem, Imaging rack rotation problem, Fuser roller temperature increase problem, Fuser roller low temperature problem, Fuser roller high temperature problem, Fuser roller thermistor problem, Transparency detection sensor problem, Main unit memory counter problem, Main unit memory data problem, Main unit memory access problem, Main unit memory installation problem, Engine communication error.

OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide covers following topics:

– Precautions OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– Product Specification OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– System Overview OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– S/W Structure and Descriptions OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– Disassembly and Reassembly OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– Alignment and Adjustments OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– Troubleshooting OKI-C5500-C5600-C5700-C5800-C5900-C6100.
– Exploded Views & Parts List OKI-C5500-C5600-C5700-C5800-C5900-C6100.

Free Download OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide

OKI-C5500-C5600-C5700-C5800-C5900-C6100 Repair-Guide

OKI Error Code Support

Inspection is required. 001:ErrorMachine Check Exception hardware fault detection (board failure or poor power supply)Does this error message reappear?YesCycle the power. Replace the CU/PU board.Get HelpService Call 001 ErrorMachine Check
Exception hardware problem was detected (PCB failure or insufficient power capacity)
(PDL only)
When CE1 was not detected, SC001 occursReplace the printer control PCBGet HelpPower Off/On
002:Error
003:Error
005:Error
CPU unexpected exceptionDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 002:Error xxxxxxxx xxxxxxxx xxxxxxx
003:Error xxxxxxxx xxxxxxxx xxxxxxx
004:Error xxxxxxxx xxxxxxxx xxxxxxx
005:Error xxxxxxxx xxxxxxxx xxxxxxx
006:Error xxxxxxxx xxxxxxxx xxxxxxx
007:Error xxxxxxxx xxxxxxxx xxxxxxxProgram detects the wrong processDoes this error message reappear?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpRecovered from an error.
009:Error Recovered from an error.
010:Error Recovered from an error.
011:ErrorProgram detects the wrong processPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpPower Off/On
012:ErrorA watchdog timeout occurred due to no system timer interrupt for unknown reasonsDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
020:ErrorThe CU FW in Nand FLASH has not been detected or a check SUM error has occurredDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON
024:ErrorCU Program detects the error for hash on the DIMM slotDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
024:ErrorCU Font ROM Hash ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
030:ErrorDetect the CU RAM Check errorDoes this error message reappear?YesRe-implement the RAM DIMM and turn on the MFP. Replace the CU/ PU board.Get HelpService Call
030:ErrorCU RAM Check ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required.
040:ErrorDetect the CU EEPROM errorDoes this error message reappear?YesCycle the power. Replace the CU/ PU board.Get HelpService Call
040: ErrorCU EEPROM ErrorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
042:Error
043:Error
045:Error
Flash File System ErrorFailed to access to the Flash ROM that is mounted directly on the CU PCBFormat the Flash forcibly. (This requires caution as it erases NIC-F/W.
The NIC-F/W must be written with the maintenance utility after formatting.) If the error remains replace the printer control PCBGet HelpService Call
051: ErrorCU Fan Error
Abnormal condition of the CPU cooling fan on the CU PCBIs the CPU Fan connected properly?


Does it recover from the error by replacing the fan?No
Yes

NoConnect it properly.
Replace the fan.

Replace the printer control PCB.Get HelpPower Off/On
052:Error
DMA Abort Error was detected with Image ProcessorDoes this error message reappear?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 054:Error xxx yyy zzzDetect the communication error between the Controller unit and scanner unitRecord the figures on the LCD, and close the error display.Get HelpRecovered from an error. 055:ErrorController unit cannot detect the scanner unitDoes this error message reappear?

Does this error message reappear?Yes


YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Check the connection between the scanner and printer.
Replace the CU/PU board.Get HelpInspection is required. 056:ErrorController unit cannot detect the hard diskPower off the MFP and attach the hard disk and power on the MFP.Get HelpRecovered from an error. 057:ErrorDetect the time out between the Controller unit and scanner unit 01 : No ACK for read beginning command 02 : No ACK for read cancel command 03 : No ACK for SIP cancel commandPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpRecovered from an error. 058:ErrorDetect the error at scanner control section 01 : SIP internal error 02 : Scan Model internal error 03 : SPB internal errorPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD.Get HelpInspection is required. 067:ErrorDetect the communication error with the Sleep Mode interface supervisor program.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
067: ErrorA communication error was detected during communication with the Sleep Mode interface monitoring program.If power cycling does not solve the problem maintenance by a service engineer is requiredGet HelpInspection is required. 069:ErrorMalfunction of the NIC chip was detected. Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
069:ErrorMalfunction of the NIC chip was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 070:ErrorA PSE firmware error was detected.If display the address on the LCD, record the figures and close the error display and cycle the power.Get HelpPower Off/On
070:ErrorDetection of abnormal condition of the PostScript firmwareDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
072:ErrorI/F error between PU and CUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower Off/On
073:Error
xxxxxxxxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 073:Error c/ xxxxxxxxDetect the Video circuit over run.Record the figures on the lower right side of the LCD, and cycle the power.Get HelpPower Off/On
074:Error
xxxxxxxx
075:Error
xxxxxxxx
Detection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpPower OFF/ON 075:Error c/ xxxxxxxxVideo error. An error was detected in expanding image data.Does this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower OFF/ON 077:ErrorVIC Illegal Decomp ErrorDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpPower Off/On
077:Error xxDetection of abnormal condition during image data expansionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpRecovered from an error. 078:ErrorCommunication Error with Operator Panel UnitDoes this error recur?YesPush the [OK] button and close the error screen, after a record with all numerical value displayed on LCD. Replace the CU/PU board.Get HelpService Call
081:ErrorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. 090:ErrorDetect the error at stapler unit.Does this error recur?YesCheck the stapler unit and cable. At first change the stapler unit, and if it becomes the error again, change the cable. Replace the CU/PU board. Get HelpService Call
104:ErrorThe engine EEPROM implementation check at power on showed no problem, but after that a read/write error was detectedDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpInspection is required. 105:ErrorNot detect the EEPROM at power onDoes this error recur?YesCycle the power. Replace the CU/PU board.Get HelpService Call
106:ErrorAbnormal engine control logicDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet HelpService Call
108:Error01: Detection of a watchdog timer errorDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help02: Detection of an undefined interruptionDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help03: Runaway of the CPU on the PU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help04: Runaway of the Port CPU due to noise etc.Does this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help05: Failure of Access to the Dcon circuit of the printer control PCBDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help09: Detection of an error in clock adjustment to the duplex unitDoes this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0B: Detection of an error in clock adjustment to tray 2 Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0C: Detection of an error in clock adjustment to tray 3Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0D: Detection of a error in clock adjustment to tray 4Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0E: Detection of a error in clock adjustment to tray 5Does this error message reappear after power restoration

Does this error message reappear after power restoration?Yes


YesReplace the unit concerned


Replace the Printer Control PCB
Get Help0F: Communication failure with the spot color PCBDoes this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the spot color PCB

Replace the printer control PCBGet Help10: Runaway of the Driver CPU due to noise etc.Does this error recur?

Does this error recur?Yes

YesPower OFF/ON

Replace the driver relay PCB

Replace the printer control PCBGet HelpService Call
111:ErrorA duplex unit for another model was detectedIs a duplex unit provided for this model installed?YesInstall a correct duplex unitGet HelpService Call
112:ErrorA 2nd Tray for another model was detectedIs a 2nd Tray provided for this model installed?YesInstall a correct 2nd TrayGet HelpService Call
113:ErrorA 3rd Tray for another model was detectedIs a 3rd Tray provided for this model installed?YesInstall a correct 3rd TrayGet HelpService Call
114:ErrorA 4th Tray for another model was detectedIs a 4th Tray provided for this model installed?YesInstall a correct 4th TrayGet HelpService Call
115:ErrorA 5th Tray for another model was detectedIs a 5th Tray provided for this model installed?YesInstall a correct 5th TrayGet HelpService Call
121:ErrorHigh Voltage power supply interface errorIs the fuse on the printer control PCB blown?

Is the cable connecting the printer control PCB to the high voltage power supply unit connected properly?



Is there any defective contact point?YesReplace the printer control PCB (then check the following)

Re-connect it properly.

Check for defective contact points of the high voltage system

Replace the high voltage power supply unit.Get HelpInspection is required. 122:ErrorLow voltage FAN errorIs the FAN of the low voltage power supply block working?


Is the FAN connector connected correctly?No


Yes

No
Yes

Check to make sure connection of the FAN connector. Replace the low voltage power supply unit. Replace the FAN motor. Replace the low voltage power supply unit.Get HelpService Call
123:ErrorAbnormal environment humidity or unconnected humidity sensorDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
124:ErrorAbnormal environment humidityDoes this error recur?


Does this error recur?Yes


YesPower OFF/ON

Replace the environmental sensor board and the FFC

Replace the printer control PCBGet HelpService Call
125:ErrorMulti-purpose Tray
Home ErrorDoes the motor run in the motor testing of the PU self-diagnostic mode?Yes





NoCheck the sensor cable for a break or short and the connector semi-locking relay PCB and the printer control PCB for abnormal condition.

Check the hopping motor and the gear train for abnormal condition.Get HelpPower Off and wait for a while
126: Condensing ErrorDew condensation in the printer was detected.This error tends to occur after a printer is carried in from the outsides.
Leave the printer for 2 hours to half a day at room temperature, and turn on the power.

Does this error recur?


Does this error recur?Yes


YesAfter leaving the printer at room temperature, turn on the power again.



Replace the environmental sensor board and the FFC.

Replace the printer control PCBGet HelpInspection is required. 127:ErrorFuser FAN errorIs the FAN connector connected properly?
Does this error recur?No
Yes
YesRe-connect it properly. Replace the FAN motor. Replace the CU/PU board.Get HelpService Call
128:Error01: Fuser Exhaust
Fan 1
02: Low Voltage Fan
03: PU Fan
05: Station 1 ID
Intake Fan
09: Second Transfer
Absorption Fan
0A: Fuser Intake Fan
0B: Station 2 ID
Intake Fan
0C: Duplex Fan
0D: Fuser Exhaust
Fan 2
0E: Station 3 ID
Intake Fan
0F: Station 4 ID
Intake Fan
10: Station 5 ID
Intake Fan
Is the cable to respective fans connected properly?

Does this error recur?No


Yes

No

Re-connect it properly.


Replace the fan motor.

Replace the applicable PCB
01: Driver relay PCB
02: Printer Control PCB
03: Printer Control PCB
05: Driver Relay PCB
09: Rail unit relay PCB
0A: Driver relay PCB
0B: Driver relay PCB
0C: Duplex unit PCB
0D Driver relay PCB
0E: Driver relay PCB
0F: Driver relay PCB
10: Driver relay PCB

Get HelpService Call
134: ErrorLED head detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Is the fuse blown?
134-5: Spot color PCB
134-01 to 04: Printer
control PCB




Does this error recur?

Does this error recur?Yes




No


Yes

YesReplace the PCB.
Correct the FFC connection condition between the LED head and the PCB

Correct the FFC connection condition.

Replace the LED head unit

Replace either applicable PCB.
134-01 to 04:
Printer control PCB
134-05: Spot color PCBGet HelpService Call
135: Error01: Tray 1 Lift-up
Motor Error
02: Tray 2 Lift-up
Motor Error
03: Tray 3 Lift-up
Motor Error
04: Tray 4 Lift-up
Motor Error
05: Tray 5 Lift-up
Motor ErrorRemove the paper cassette. Does the motor run in motor testing?



Is the fuse on the PCB blown?

Is the motor resistant value abnormal, or is the motor wire disconnected or shorted?Yes

No


Yes

Yes

NoReplace the paper cassette.

Do the following check on motors and PCBs:

Replace the PCB.

Replace the motor.

Replace the PCB.
01: Printer Control PCB
02 to 05: Option tray PCBGet Help07: Belt Motor Lock ErrorRemove the belt unit. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire, and a broken gear?Yes

No


Yes


NoReplace the Belt.

Do the following check on motors and PCBs:

Replace the motor, cable and belt motor driving mechanism.

Replace the printer control PCBGet HelpService Call
135: Error09: Fuser Motor Lock ErrorRemove the fuser. Does the motor run in motor testing?



Is there any abnormality with the mechanism, such as a blown motor fuse, a disconnected or shorted motor wire and a broken gear?Yes

No


Yes


NoReplace the fuser.

Do the following check on motors and PCBs:

Replace the motor, cable, fuser motor driving mechanism.

Replace the printer control PCBGet Help11: Station 1 ID Motor Lock Error
12: Station 2 ID Motor Lock Error
13: Station 3 ID Motor Lock Error
14: Station 4 ID Motor Lock Error
15: Station 5 ID Motor Lock ErrorRemove the ID unit. Does the motor run in motor testing?



Is the motor fuse blown?

Is the motor wire broken or shorted

Does the error recur?Yes

No


Yes

No

YesReplace the ID unit.

Do the following check on motors and PCBs:

Replace the motor.

Replace the driver relay PCB

Replace the ID motor driving mechanismGet HelpInspection is required. 142:ErrorDetected a malfunction of the ID Up/Down mechanism.Connected properly?YesCheck the connection of ID Up/Down motor and sensor. Replace the CU/PU board.Get HelpService Call
143: ErrorImage drum Up/Down position detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)Reinstall the ID unit and the belt unit and then power off/on. Does the error recur?

Detach the ID unit. Remove the rear cover and inspect the initial movement. Is there any abnormality with up/down movement?Yes



No

YesInspect the following:



Replace the ID unit.

Inspect the driver replay PCB, ID up/down sensor, ID motor driving mechanism.Get HelpService Call
147: ErrorToner supply motor
error (01=K, 02=C, 03=M, 04=Y, 05=W/CL)Remove the toner cartridge. Does the motor run in motor testing?



Is the motor resistant value abnormal, the motor wire disconnected or shorted?

Does the error recur?Yes

No


Yes

No

YesReplace the toner cartridge.

Do the following check on motors and PCBs

Replace the motor.

Replace the driver relay PCB

Replace the Toner supply mechanism.Get HelpInspection is required. 154:ErrorThe belt unit fuse blown out.Get HelpInspection is required. 155:ErrorThe fuser unit fuse blown out.Get HelpInspection is required. 160:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. 161:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Because it is an error not to be occur in the in front of the user, change the CU/PU board when it is displayed in front of the user.Get HelpInspection is required. 162:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpInspection is required. 163:ErrorToner sensor detection error (160=Y, 161=M, 162=C, 163=K) This error does not occur with the factory default settings.Is the toner cartridge installed? Is the lock lever of the toner set? Does this error recur?No

No

YesInstall the toner cartridge.
Move the lock lever of toner cartridge to the lock position. Replace the toner sensor assembly.
Get HelpService Call
163: ErrorToner sensor detection error
(01=K, 02=C, 03=M, 04=Y, 05=W/CL)
This error does not occur with the factory default settings.
Is the stopper (orange) removed?

Is the ID unit prism soiled?


Does this error recur?


Does this error recur?No


Yes
No

Yes


YesRemove the stopper.


Clean it.
Replace the ID unit.

Replace the driver replay PCB

Replace the toner low sensor board and the cable.
Get HelpService Call
166: ErrorAn abnormality was detected with the power supply temperature thermistor.
01: The power supply thermistor is detected as shorted.
02: The power supply thermistor is detected as open.
03: The power supply thermistor indicates high temperature error
04: The power supply thermistor indicates low temperature errorDoes this error recur?

YesPower OFF/ON

Replace the printer control PCB
Get HelpService Call
167: ErrorThermistor slope errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power Get HelpService Call
168: Error01: Thermistor is
detected as shorted
02: Thermistor is
detected as open
03: Thermistor is
indicates high
temperature error
04: Thermistor indicates
low temperature
error
Is the error message displayed?

Does this error recur?Yes

YesRestore the power

After leaving the printer for 30 minutes, turn on the power again. When the power is restored for the 168-03 error, the display changes to Service Call 994: Error
Get HelpService Call
169: Error01: Thermistor is detected as shorted
02: Thermistor is detected as open
03: Thermistor is indicates high temperature error
04: Thermistor indicates low temperature errorIs the error message displayed?

Does this error recur?Yes

YesRestore the power.

After leaving the printer for 30 minutes, turn on the power again.Get HelpService Call
170: Error
171: Error
Short circuit (170) or open circuit (171) of the fuser thermistor was detected.Does this error recur?YesRestore the power.
Replace the fuser unit.Get HelpService Call
172: Error
173: ErrorAn abnormal (172: high or 173: low)
temperature of the fuser thermistor was
detectedDoes this error recur?YesRestore the power.
Replace the fuser unit.
When the power is restored, the display may change to Service Call 994: Error in some cases.Get HelpService Call
181: Error
182: Error
183: Error
184: Error
185: ErrorOption unit I/F error
(181 = Duplex Unit.
182, 183, 184, 185 = Optional Tray)
Does this error recur?YesRestore the power.
Check to make sure the contact points of the connector and replace the optional unit

Get HelpService Call
188: Error01: Error in
communication
with Port CPUDoes this error recur?YesPower OFF/ON

Replace the printer control PCBGet Help02: Error in
communication
with Driver CPU
Does this error recur?YesReplace the Driver PCBGet HelpPower Off/On
190: ErrorSystem memory overflowDoes this error recur?YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
203: Error
204: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
207: Error
208: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpPower Off/On
213: Error
214: ErrorCU program error (not occur in normal operation)Does this error recur? YesPower OFF/ON

Replace the printer control PCB
Get HelpSerice Call
230: ErrorTag Reader MissingDoes this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB
Get HelpService Call
231: Error01: PU-Tag Reader Interface Error
02: Tag Reader circuit abnormality
03: Tag Interface error
Does this error recur?

Does this error recur?
Yes

YesPower OFF/ON

Replace the tag reader/writer PCB and the FFC.

Replace the printer control PCB

Get HelpService Call
241: Error

245 ErrorEngine Program
Memory Error
241: DUPLEX Flash memory error
242: Option Tray 2
243: Option Tray 3
244: Option Tray 4
245: Option Tray 5
Does this error recur?YesPower OFF/ON

241: Replace the DUPLEX PCB.
242-5: Replace the option try PCB

Get HelpService Call
247: ErrorEngine PORT CPU
Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpService Call
249: ErrorEngine DRIVER
CPU Program Memory ErrorDoes this error recur?Yes

Power OFF/ON

Replace the printer control PCB

Get HelpPower Off/On
250: ErrorSecure File Erasing ErrorAn encrypted file erasing error was detected.
Did the user accept to execute HDD ERASE?

ADMIN MENU
HDD ERASE
Informing the user of the necessity to execute Disk
ERASE to delete the encrypted file and restore the HDD defaultsGet HelpService Call
251: ErrorSecure Disk Erasing ErrorAn Error was detected during Disk ERASE. Does this error message reappear?YesPower OFF/ON

Replace the HDDGet HelpService Call
254: ErrorAn unexpected error occurred during initialization of the Security mode.
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Regenerate an encryption key. If it doesn't solve the problem, replace the CU PCB

Get HelpService Call
257: ErrorAn unexpected error occurred during initialization of the HDD
Error cause information is displayed after the error code numberDoes this error message reappear?YesPower OFF/ON

Format the HDD again. If it does not solve the problem, replace the HDDGet HelpService Call
260: ErrorHeater thermistor errorCycle the power.

Replace the Fuser Unit.

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpService Call
261: ErrorHeater side1 thermistor error (L)Get HelpService Call
262: ErrorHeater side2 thermistor error (L)Get HelpService Call
263: ErrorHeater side1 thermistor error (R)Get HelpService Call
264: ErrorHeater side2 thermistor error (R)Get HelpService Call
265: ErrorLower1 thermistor error (L)Get HelpService Call
266: ErrorLower2 thermistor error (L)Get HelpService Call
267: ErrorLower3 thermistor error (L)Get HelpService Call
268: ErrorLower1 thermistor error (R)Get HelpService Call
269: ErrorLower2 thermistor error (R)Get HelpService Call
270: ErrorLower3 thermistor error (R)Get HelpService Call
271: ErrorCenter NC sensor detecting errorGet HelpService Call
272: ErrorCenter NC sensor compensating errorGet HelpService Call
273: ErrorCenter NC sensor temperature after compensating errorGet HelpService Call
274: ErrorError detecting the Fuser Unit cover temperaturePower OFF/ON

If error not cleared, power OFF and check conditions of cables between CU/PU board (ME2 PCB) and the relay board (MER PCB) and the Fuser Unit.

If no damage to cables replace CU/PU board (ME2 PCB) and the relay board (MER PCB).Get HelpError 310The top cover is open.Press the [Details] button for help.Get HelpError 311The front cover is open.Press the [Details] button for help.Get HelpError 320The fuser unit is not installed correctly.Remove and re-install the fuser unit.

Press the [Details] button for help.Get HelpError 330The belt unit is not installed correctly.Remove and re-install the belt unit.

Press the [Details] button for help.Get HelpError
340
341
342
343The image drum is not installed correctly.

Error 340 - Yellow Image Drum
Error 341 - Magenta Image Drum
Error 342 - Cyan Image Drum
Error 343 - Black Image DrumRemove and re-install the image drum.

Press the [Details] button for help.Get HelpError 348The fuser unit is not installed correctly.Reset fuser unit.

Press the [Details] button for help.Get HelpError
350
351
352
353Image Drum Life. The image drum indicated on the screen has reached its lifetime. Replace the image drum with a new one.

Error 350 - Yellow Image Drum
Error 351 - Magenta Image Drum
Error 352 - Cyan Image Drum
Error 353 - Black Image DrumOpening and closing the output tray can resume printing for a while.

However, you should replace the image drum as soon as possible.

Press the [Details] button for help.Get HelpError 354The fuser has reached its life.

Replace the fuser unit with a new one.Opening and closing the output tray can resume printing for a while. Replace with a new one as soon as possible for maintaining the print quality.

Install new fuser unit.

Press the [Details] button for help.Get HelpError 355The transfer belt unit has reached its life.

Replace the belt unit with a new one.Opening and closing the output tray can resume printing for a while.

Replace with a new transfer belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError 356The waste toner is full.Opening and closing the output tray can resume printing for a while.

Replace with a new belt unit as soon as possible to maintain print quality.

Press the [Details] button for help.Get HelpError 360The Duplex Unit is open (removed).The 2-sided printing unit is not set correctly.

Press the [Details] button for help.Get HelpError
370
371
372
373A paper jam has occurred and paper remains near the Duplex Unit.Remove the paper.

Press the [Details] button for help.Get HelpError 380Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError
381
382
383
384
385
389
A paper jam has occurred under the image drum. Remove the paper.

Press the [Details] button for help.Get HelpError 390Paper jam has occurred. Open the front cover and remove the paper.

Press the [Details] button for help.Get HelpError 391Paper jam has occurred in Tray 1. Pull out Tray 1 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 392Paper jam has occurred in Tray 2. Pull out Tray 2 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 393Paper jam has occurred in Tray 3. Pull out Tray 3 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 394Paper jam has occurred in Tray 4. Pull out Tray 4 cassette and remove the paper.

Press the [Details] button for help.Get HelpError 400Paper size error.

Reset paper in tray.

Press the [Details] button for help.Inappropriate size paper was fed from a tray. Check the paper in the tray or check for Multiple-feed.

Open and close cover to perform recovery printing, and continue.Get HelpError 401Multiple sheets of paper have been fed. Warns that inappropriate long paper has been fed from tray.Reset paper in tray.

Press the [Details] button for help.Get HelpError 409Printing was stopped. Rear Output Tray was opened during printing. Open the Output Tray. Open the output tray and remove the jammed paper remaining inside of the unit.Get HelpError
410
411
412
413Toner empty. Replace with new Toner Cartridge.

C: Cyan (blue)
M: Magenta
Y: Yellow
K: BlackOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError
414
415Waste Toner Full. Replace with new Toner Cartridge.

Y: Yellow,
M: MagentaOpening and closing the output tray can resume printing for a while, but it may damage the image drum. Replace the toner cartridge with a new one as soon as possible.Get HelpError 540Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Yellow Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 541Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Magenta Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 542Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Cyan Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError 543Image Drum Sensor Error. Check Image Drum.

Something is wrong with the Black Image Drum sensor.Uninstall the image drum, and then install it again.

If the message persists, uninstall the toner cartridge and install it again.

If the toner cartridge is not installed, install it.

Press the [Details] button for help.Get HelpError
544
545
546
547A color toner cartridge indicated on the screen is not properly installed.

Error 544 - Yellow
Error 545 - Magenta
Error 546 - Cyan
Error 547 - BlackThe toner cannot be detected.

Make sure that the lever on the toner cartridge is fully turned and locked, and the protective tape is removed.

Press the [Details] button for help.Get HelpError
550
551
552
553A non-recommended toner is installed.

Error 550 - Yellow
Error 551 - Magenta
Error 552 - Cyan
Error 553 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
554
555
556
557A non-recommended toner is installed.

Error 554 - Yellow
Error 555 - Magenta
Error 556 - Cyan
Error 557 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
560
561
562
563Toner empty error because a image drum has reached its life.

Error 560 - Yellow Image Drum
Error 561 - Magenta Image Drum
Error 562 - Cyan Image Drum
Error 563 - Black Image DrumInstall new image drum.

Press the [Details] button for help.
Get HelpError
564
565
566
567Image drum has reached end of life.

Error 564 - Yellow Image Drum
Error 565 - Magenta Image Drum
Error 566 - Cyan Image Drum
Error 567 - Black Image DrumTemporarily prolong life by pressing OK button.

Install new image drum.

Press the [Details] button for help.Get HelpError 581Rear Output Tray is open, so 2-sided printing is disabled.2-sided printing (duplex printing) failed because the rear output tray is open.

Close the rear output tray and tray again.Get HelpError 587The rear cover is open.Press the [Details] button for help.Get HelpError 610The Yellow toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 611The Magenta toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 612The Cyan toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError 613The Black toner cartridge is not installed.Install the toner cartridge.

Press the [Details] button for help.Get HelpError
614
615
616
617A non-recommended toner is installed.

Error 614 - Yellow
Error 615 - Magenta
Error 616 - Cyan
Error 617 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
620
621
622
623A non-recommended toner is installed.

Error 620 - Yellow
Error 621 - Magenta
Error 622 - Cyan
Error 623 - BlackInstall recommended OKI toner.

Press the [Details] button for help.Get HelpError
680
681
682
683Image drum has reached end of life.

Error 680 - Yellow Image Drum
Error 681 - Magenta Image Drum
Error 682 - Cyan Image Drum
Error 683 - Black Image DrumInstall new image drum.

Press the [Details] button for help.Get HelpError 709Caution, unknown Consumable detected. Go to User Manual "Trouble Shooting" to restore operation.

You can use any consumables in your product, but you must accept the risks of using non-genuine consumables.

If the use of non-genuine consumables causes damage to the product or results in your product not functioning to its full specification, then such damage or effect on the product is not covered by warranty.
To accept these risks and to restore function:

1. Turn off your product
2. Press and hold the (CANCEL) button and turn on your product
3. After start up, release the (CANCEL) button. Note: This operation will be recorded for future referenceGet HelpPower Off/On
901: Error
902: ErrorShort circuit (901) or open circuit (902) with the belt thermistor was detectedCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpPower Off/On
903: Error
904: ErrorThe belt thermistor detected abnormal temperature.
903: too high
904: too lowCheck the belt thermistor wiring. Is there any abnormal condition with the belt unit, contact substrate which is the tag terminal PCB of the printer unit, or the cable?Yes


NoReplace the part or the belt unit.

Replace the driver relay PCBGet HelpInspection is required.
980 : ErrorMedia jamming error around fuser.Media is jammed by entangling around the fuser.
Turn off the MFP.
Replace the fuser.Get HelpInspection is required.
990 : ErrorWaste toner sensor detection errorIs the K toner cartridge installed?

Does the error occur again?No


YesInstall the K toner cartridge.

Be sure of cable connection, and then perform board replacement.Get HelpService Call
993: ErrorAn error was detected with the paper thickness sensor power cableDoes this error recur?

Does this error recur?
Yes


YesPower OFF/ON

Replace the paper thickness sensor and the cable

Replace the printer control PCBGet HelpService Call
994: ErrorA fuser where a high temperaure error was detected is installedDoes this error recur?YesPower OFF/ON

Replace the fuser unitGet HelpPower Off/On
FOC: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpPower Off/On
FFF: ErrorCU program errorDoes this error recur?YesPower OFF/ON

Replace the Printer control PCBGet HelpNote:
Service call errors, 171: Error, 166-02: Error, 168-02: Error, 169-02: Error 0169-04: Error and 902: Error can occur when the printer temperature is under 0 degrees centigrade; therefore, if the printer temperature is low, turn on the printer after the printer temperature has risen enough.
oki c5700 error codes

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