Install capicom restart browser error

install capicom restart browser error

This error may occur in old version programs. Download the new version of the program, uninstall the previous one and install the new one. Error saving. CAPICOM:DLL is not properly installed or registered. Please install CAPICOM.DLL and restart your browser. As with other DLLs in Windows XP, some. If you are already accredited to the ETP, the instructions will help you register an electronic signature. Error: "Failed to load module capicom.dll" Error: ".

Install capicom restart browser error - that

Installation instructions

Choose a section Set up for work on electronic trading platforms.

Possible mistakes

If one of the windows with an error appears while working on the ETP:

"Mistake! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine."

"CAPICOM object not installed"

“On your computer, tools for working with EDS are missing or incorrectly configured. Contact the provider of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permissions to use ActiveX objects."

then you need to follow the steps below.

How to set up Internet Explorer

1. Make sure you are using Internet Explorer. If your version of Internet Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the C:\Program Files (x86)\Internet Explorer folder and run the iexplore.exe file).

If you are running Windows 10, make sure you are not opening the Microsoft Edge browser, which has an icon very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted sites.

  • In Internet Explorer, "Tools" - "Internet Options" ("Internet Options"); go to the "Security" tab;
  • select "Trusted sites" ("Trusted sites"); click the button "Nodes" ("Sites");
  • uncheck the box below “All sites in this zone require server verification (https:)” (not all ETPs work over a secure https:// connection);
  • in the line "Add the next node to the zone" enter the ETP address (via http and https);
  • insert website address, after double slash // put *. and site address. The entered address should take the form "http://*.kontur.ru/";
  • click the Add and OK buttons.

3. For the "Trusted Sites" zone, allow the use of Active-X controls.

  • in Internet Explorer "Tools" - "Internet Options"; go to the "Security" tab; select "Trusted nodes"; click the "Other..." button;
  • in the "Active-X controls and plug-ins" section, check "Enable" for all parameters.

4. Download and install CAPICOM-KB931906-v2102 .

5. In IE 9 and above, errors may occur that can be resolved using the compatibility mode (Go to Internet Options - Tools / Compatibility View Options / add site address).

Note: these are general settings for all ETPs. On some sites, it is necessary to install additional components (for example, the CryptoPro ES browser Plug-in) necessary for the correct operation of the site.

Many procurement participants, regardless of experience, face the problem of correct work on the electronic trading platform. These errors can be discovered at any time, including during the electronic trading process.

The consequences can be very different, namely:

  • Not submitted in time application for participation in the competition
  • Lost e-auction
  • State contract not signed on time

The three most common problems in working with an electronic signature

  1. The certificate of the procurement participant is not displayed on the electronic platform
  2. Electronic signature does not sign documents

In fact, there can be much more errors, but we will analyze the main and their causes, as well as outline possible ways to fix problems.

The most important thing is to remember that for the electronic signature to work correctly, you must use Internet Explorer at least version 8 and, preferably, no higher than 11 (with version 11 there are no guarantees that the signature will work stable).

The signing key certificate is not visible on the site when trying to log in

In this case, the error is caused by several reasons at once, namely:

  • Incorrect configuration of the signing key certificate
  • Internet browser configured incorrectly
  • Certification Authority Root Certificate Missing

How to solve a problem?

First of all, you need to make sure that you have correctly installed the public part of the certificate into the personal part through the CIPF (Crypto Pro). In this case, the version of the installed program is suitable for the type of your operating system.

Then, in the settings of the Internet Explorer browser, you need to add site addresses to trusted sites and enable all ActiveX controls.

Electronic signature gives an error when signing documents

Typically, this error occurs in a number of cases:

  • CryptoPro license expired
  • Inserted media with a different certificate

How to fix it?

To do this, you need to obtain a new license by contacting the Certification Authority. After the license has been successfully obtained, you need to launch CryptoPro and enter the license serial number.

In the second case, you need to check all closed containers (carriers) inserted into the computer's USB port and check that the correct certificate has been selected.

The system gives an error when entering the electronic platform

This error can be caused by a combination of the reasons listed above. As practice shows, such an error primarily appears due to an incorrectly installed Capicom library. We recommend that you check the presence of the installed library on your computer and pay attention to the need to copy 2 system files with the .dll extension to one of the Windows folders when using a 64-bit system.

In order for you to avoid such mistakes, before installing an electronic signature, read on installing and configuring an electronic signature or order an issue and configuration of an electronic signature in our company.

1.1. Application area

This guide helps the user of the system to set up his personal computer to work with an electronic signature when using Windows 7/8/10. To use electronic signature tools, install the necessary software and configure the system components according to the instructions below.

1.2. User experience level

The site user must have the following qualifications:

  • User skills in working with computers;
  • User skills in working with WWW-browser Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Opera;
  • Basic skills for installing software for the Windows operating system.

1.3. List of operational documentation that the user needs to read

Before starting work, the user must familiarize himself with the documents:

2. User instructions for installing electronic signature support

2.1. Step 1. Installing and configuring "CryptoPro CSP"

To use electronic signature tools when working in the system, you need to purchase the CryptoPro CSP software for Windows OS (Windows 7 version 3.9 is acceptable) in accordance with the rules for obtaining electronic signature tools published on the website.
To install and configure CryptoPro CSP, you can use the CryptoPro CSP installation documentation posted on the manufacturer's website, or follow the steps listed here.

Installation and configuration of "CryptoPro CSP" version 3.9

2.2. Step 2. Installing and configuring "CryptoPro EDS Browser plug-in"

CryptoPro EDS Browser plug-in is designed to create and verify an electronic signature on web pages.

To install and configure the "CryptoPro EDS Browser plug-in", you must perform the steps listed here.

Installation and configuration of "CryptoPro EDS Browser plug-in"

2.3. Step 3Installing the Root Certificate

For the digital signature to work correctly, the root certificate of the certification center where your digital signature was received must be installed in the system as trusted. You can check it like this:


2.4. Step 4. Installing a personal certificate

To install an official's personal certificate:

  1. Open the "Start → Settings → Control Panel" menu and double-click the "CryptoPro CSP" shortcut.


    The "CryptoPro CSP" window will open.
  2. Open the "Service" tab and click on the "View certificates in container ..." button.
    The Certificates in Private Key Container window opens.

  3. Click on the "Browse" button. The "CryptoPro CSP" window will open.
  4. In the list of key user containers, select the appropriate value and click the "OK" button.


    Important!
    • The name of the key container can be arbitrary. Most likely, it will be a unique alphanumeric identifier.
    • Each media can have multiple containers. It is possible to determine which of them contains the certificate we need only by enumerating and viewing the contents (certificate).
    • If the key carrier is used:
      • floppy disk - then in the Reader field you need to look for containers located on the reader Drive A (As a rule. But there may be other letters for the drive).
      • eToken - then in the Reader field you need to look for containers located on readers AKS ifdh 0 or AKS ifdh 1.
      • Rutoken - then in the Reader field you need to look for containers located on Active Co. readers. ruToken0, Active Co. ruToken 1 or Active Co. ruToken 2. The window will close, and the record of the selected container will be displayed in the Key container name field.
  5. Click on the "Next" button. The Certificates in Private Key Container window opens.

  6. Make sure the certificate is selected correctly and click on the "Properties" button. The "Certificate" window will open.
  7. Check that:
    • the certificate icon does not have yellow triangles with an exclamation point inside; red circles with a white cross;
    • the purpose of the certificate is correct;
    • the certificate has a corresponding private key.
  8. Open the Certification Path tab. In the absence of a chain or its construction not from the Head Certification Authority, you must install the chain of root certificates.

    Check that:
    • the chain of certificates is built correctly (the root certificate is the certificate of the Head Certification Authority);
    • the status of the certificate is "This certificate is valid".
  9. Open the General tab and click on the Install Certificate... button. The "Certificate Import Wizard" welcome window opens.

  10. Click on the Next button. The following Wizard window will open with the certificate store.

  11. Set the switch to "Place all certificates in the following store" and click on the "Browse" button. The Select Certificate Store window opens.
  12. Select the "Personal" storage and click on the "OK" button. The window will close, in the field "Certificate Store" the value will change to "Personal".

  13. Click on the "Next" button. The final window of the Wizard will open.

  14. Click on the "Finish" button. The certificate installation process will start. Upon completion of the process, the "Certificate Import Wizard" window will open.
  15. Click on the "OK" button. As a result, the window will close and the official's certificate will be installed successfully.

3. Common mistakes

3.1. Errors related to incorrect installation of "Crypto-Pro Browser Plugin »

If at the time of signing the document the window shown in the figure below appears, it is necessary to check the correct installation of the component« Crypto Pro Browser Plugin» .


If the plugin was not installed, follow the steps described in .
If the plugin has been installed, check the installation status on the CryptoPro test page https://www.cryptopro.ru/sites/default/files/products/cades/demopage/cades_bes_sample.html
If the installation was successful, the inscription "Plugin loaded" will be displayed in the upper right corner. If the test page says that the plugin is not loaded, try the installation again. If the re-installation did not help, contact the technical support service of the crypto provider.

3.2. Errors related to incorrect browser settings

3.2.1. Error with ADODB.Stream component


If Internet Explorer is used to work with the system, use any other popular browser. Work with Mozilla Firefox, Chrome, Opera is supported. These browsers are more modern and do not require additional settings to work with an electronic signature.

Restart your browser and try signing the file again. If the steps taken did not solve the problem and the same error occurred, contact the technical support service of the crypto provider.

3.2.2. This computer's security setting prevents access to data in another domain


  1. If you use a browser to work with the system, use any other popular browser. Work with Mozilla Firefox, Chrome, Opera is supported. These browsers are more modern and do not require additional settings to work with an electronic signature.
  2. When using a browser, reset the browser settings to the original ones and reconfigure. For this:
    • Go to the menu "Tools" - "Internet Options";
    • On the "Security" tab, select the "Trusted Sites" icon;
    • Click the "Default" button in the security level settings;
    • Click "OK";
    • Restart your browser;
    • Go to the menu "Tools" - "Internet Options" again, on the "Security" tab, select the "Trusted Sites" icon;
    • Set the security level to "Low";
    • Click "OK";
    • Restart your browser and try to sign the document.
  3. If the above actions did not solve the problem, perform additional browser settings:
    • Select "Tools" from the top menu, then "Internet Options". In the window that appears, select the "Security" tab.
    • Highlight Trusted Sites, click the Custom button. Another window "Security Settings - Trusted Sites Zone" will open.
    • In the graph "Reset special settings" select "Low" and press reset.
    • Among the list of options, find the subsection "ActiveX controls and plug-ins", in all options of this subsection, select "allow" or "ON" (the number of options depends on the version of the Windows operating system of the computer and varies from 5 to 8).
    • Click the OK button.
  4. Delete temporary files. For this you need:
  5. If the steps taken did not solve the problem, contact the technical support service of the crypto provider.

3.3. Errors related to the use of incorrect certificates

3.3.1. Error "Invalid root certificate! To create an EDS, use a certificate issued by an authorized Certification Authority"

This error occurs if the CA that issued the certificate is not in the list of trusted root certification authorities on the server. If the CA is a member of the AETP, or belongs to one of the CAs allowed on the site, contact the technical support service of the crypto provider.

3.4. Errors related to incorrect system configuration

3.4.1. Errors in installing and configuring Crypto-Pro

If the error is related to the installation and configuration of the Crypto Pro software, when trying to sign a document, the following error occurs.


If such an error occurs, the user must do the following:


  • Electronic digital signature (EDS) for Rosreestr - CA JSC "EETP"
  • CAs
  • How to protect yourself from electronic signature fraud?
  • What electronic signature is needed for online cash desks - CA JSC "EETP"
  • Electronic signature (EDS) for reporting
  • EDS for information disclosure
  • EDS for participation in electronic trading
    • EDS for Rosneft at the TEK-Torg site
    • EDS for public tenders
      • EDS for "RTS tender"
      • EDS for AGZRT zakazrf.ru
      • EDS for MICEX
      • EDS for Sberbank-AST: where and how to get?
      • Electronic signature: key for EETP
    • EDS for the site "Russian Auction House"
    • EDS for ships: where to use and which ones are suitable?
    • EDS for bankruptcy auctions: where else can it come in handy and how to get it?
    • EDS of the customer for commercial bidding
    • EDS of the supplier for commercial bidding
  • Electronic Interaction
    • EDS for GIS housing and communal services
    • EDS for public services
    • EDS for EFRSB
    • EDS for PTS
    • EDS for Rosaccreditation
    • EDS for government bodies
    • Electronic signature for individuals
  • cloud signature
  • To set up a computer to work with an electronic signature, you must use Electronic signature installation wizard.

    It offers full and custom installations. During the custom installation process, you can specify which components to install or update. A full install doesn't offer this option.

    Automatic installation

    Custom installation



    • Software installation user guide: Rutoken software, CryptoPro CSP, root certificates

      Step 1. Installing the Rutoken software

      2. If, after launching the installation file, you are prompted to reinstall or remove the existing Rutoken software, this means that this software is already installed on the computer. Re-installation is not required. Close the window by clicking on the cross in the upper right corner of the window. Skip this section of the instructions and go to step 2.


      In the window that appears, click " Install".

      4. The installation of drivers and the software necessary for working with Rutoken will begin. This may take several minutes.

      5. After successful installation, a corresponding window will appear, where you will need to click " Close."

      6. The installation of the Rutoken software is completed.

      Step 2. Installing the CryptoPro software

      2. If, after launching the installation file, you will be prompted to reinstall or remove the existing CryptoPro software, this means that this software is already installed on the computer. Re-installation is not required. Close the window by clicking " Not", and in the next window - " Cancel». Skip this section of the instructions and go to the next step.

      3. If the software has not been installed yet, follow the instructions.
      In the window that appears, click "Install (recommended)". Restart your computer after successful installation

      4. If you need to change the installation options, select "Advanced Options". Then click Next.

      5. Read the CryptoPro License Agreement and select "I accept the terms of the license agreement". Then click Next.

      7. In the window for choosing the type of installation, select "Typical" and click "Next".

      8. The program is ready to start installation, click "Install".

      9. The process may take several minutes. When installation is complete, click "Finish".

      10. Installation of the Crypto Pro CSP program is over.

      Step 3: Install the Owner's Personal Certificate

      1. Run the CryptoPro CSP application: Start –> All Programs –> CryptoPro –> CryptoPro CSP.
      In the CryptoPro properties window, go to the Service tab, on this tab click the "View certificates in container" button.

      2. Make sure that the personal electronic identifier is connected to the USB port of the computer, and click the "Browse ..." button.

      3. In the next window, select the key container located on the Activ Rutoken lite 0 reader and click the OK button.

      5. In the window that appears, click the "Install" button.

      6. If necessary, enter the Rutoken PIN code. In the next window, click the "OK" button.

      7. Personal certificate installation is complete.

      Step 4. Installing the root certificates of the GUTs, the Ministry of Telecom and Mass Communications of Russia, the UTs of JSC EETP

      Step 5Installing the Capicom Plugin

      2.If, after running the installation file, you are prompted to reinstall or remove the existing Security Update for CAPICOM (KB931906), this means that this software is already installed on the computer. Re-installation is not required. Close the window by clicking Cancel. Skip this section of the instructions and go to the next step.

      3. If the software has not been installed yet, follow the instructions. In the window that appears, click "Next".

      4. Read the Microsoft License Agreement and select "I accept the terms in the License Agreement". Then click "Next".

      5. At the next stage of the installation, click "Next".

      6. Click "Install" to complete the installation.

      7. The program has been successfully installed, click "Finish".

      Step 6. Installing Crypto Pro EDS Browser plug-in

      2. If, after launching the installation file, you are prompted to reinstall or remove the existing CryptoPro Browser Plug-In software, this means that this software is already installed on the computer. Re-installation is not required. Close the window by clicking No. Skip this section of the instructions and go to the next step.

      3. If the software has not been installed yet, follow the instructions. In the window that appears, click "Yes".

      4. The process may take several minutes. After installation is complete, click "OK".

      Step 7Configuring Internet Explorer

      1. Launch the Internet Explorer browser (version 9.x or later).

      2. From the main menu, from the Tools menu, select Internet Options.

      3. In the settings window that appears, go to the "Security" tab and select the "Trusted Sites" zone to configure security settings. Set the security level for this zone to "Low"

      4. In the input field, enter the following address "*.site" (without quotes), uncheck "All sites in this zone require server verification" and click the "Add" button, and then "Close".

      5. Back in the "Security" tab, click the "Custom" button.

      6. In the options of this menu, you must enable all ActiveX controls and plug-ins and click OK. In the notification that appears, you must agree to accept the changes by clicking the "Yes" button.

      7. When you return to the main settings window, go to the "Privacy" tab, uncheck the box "Enable pop-up blocker".

      8. When returning to the main settings window, go to the "Advanced" tab, uncheck the "SSL 2.0" item (if this option is present) and check the "SSL 3.0" and "TLS 1.0" boxes

      9. Then click OK. Browser setup is complete.

      Step 8Setting Up Google Chrome Browser

      1. Open the Google Chrome browser

      3. If there is no “CryptoPro Extension for CAdES Browser Plug-in” in the list of extensions, go to the chrome web store and install it

    Description

    When working with an electronic trading platform (ETP), one of the following errors occurs:

    • "On your computer, tools for working with EDS are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."
    • "Error! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine"
    • "CAPICOM object not installed"
    • "Unable to create object by Object Programming Server"
    • "Your browser does not have permissions to use ActiveX objects"

    Solution

    If the error appears on EETP roseltorg.ru and you are not using Internet Explorer (IE), make sure that "CryptoPro Browser Plug-In" is indicated in the plugin selection.

    If you are using Internet Explorer below version 9, make sure 32-bit IE is running. Capicom does not work on 64-bit IE.

    You need to make the following Internet Explorer settings:

    1. Add ETP addresses to Trusted Sites.

    In Internet Explorer, "Tools" - "Internet Options" - tab "Security";

    Select "Trusted Sites" ("Trusted Sites"); - button "Nodes" ("Sites");

    Remove the flag "All hosts in this zone require server verification (https:)" at the bottom (not all ETPs work over a secure https:// connection);

    In the line "Add the next node to the zone" enter the ETP address (via http and https);

    "Add" button.

    2. For the "Trusted Sites" ("Trusted Sites") zone, allow the use of Active-X controls.

    In Internet Explorer, "Tools" - "Internet Options" - "Security" tab; select "Trusted sites" ("Trusted sites"); click the "Other..." button;

    In the "Active-X controls and plug-ins" section, check "Enable" for all parameters (for IE 6 - "Allow").

    3. Install and register the capicom.dll library.

    Download file

    Copy the capicom.dll file to the C:\WINDOWS\system32 folder (for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 );

    Click the "Start" button and select "Run";

    In the "Startup" window, in the "Open" field, type or copy: for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 capicom.dll

    Click OK.

    Registration of libraries may be prohibited by local permissions policy. In this case, you need to contact the system administrator.

    4. Check certificate status

    Go to "Rutoken Control Panel" - "Certificates" tab

    Highlight the certificate - the status of the certificate should be "Valid"

    Errors are possible: "Certificate is untrusted"/"Failed to check revocation status" or " ", follow the solution from the instructions.

    5. Check the rights to the capicom.dll library

    Open the C:\Windows\System32 directory,

    Find capicom.dll,

    Right-click "Properties" - "Security" tab - "Advanced" - "Change permissions".

    Find the current computer user in the list, check the status in the "Permissions" column. If other than "Full access" - highlight the line, click "Change". Check the box "Full access", save.

    If, when saving, a message appears about the lack of rights, go to the "Owner" tab, Edit, select the current computer user, try to assign "Full Control" again.

    6. Generally, you need to use a browser to bid Internet Explorer version 6.0 and higher. In IE 9 and above, errors may occur that can be resolved using the compatibility mode ("Internet Options" - "Tools" - "Compatibility View Mode Options" - add site address.

    These are general settings for all ETPs. Some sites require additional components to be installedrequired for correct operation.

    Procurement gov does not sign the document. The signature generation component is not installed or does not work (does not work correctly)

    This error message can be found on the state portal gov.ru, it occurs at the stage of signing documents when various organizations apply to the public procurement domain. Mistake " Cannot sign data Error description" no method support may mean that you are using outdated software or an error or failure has occurred in one of the necessary components.


    Cannot sign data error

    Necessary components for signing on the website zakupki.gov.ru

    This portal works only with the official Microsoft browser - Internet Explorer. For correct operation and elimination of the error "Cannot sign data Error description: Object does not support the Sign method" you must have the following components and programs installed:

    • Special plug-in for Internet Explorer navigator. This component is needed for electronic confirmation of documents, signatures. When the user clicks on the "Signature" button, this plugin opens a special program that focuses on the token. To download it, follow this link http://zakupki.gov.ru/epz/main/public/document/view.html?sectionId=445 .
    • In order to ensure the correct operation of the token from a flash drive, it needs special software.
    • A special PKIClient document, which is a confirmation of the certification authority, in order to download it - click .
    • Open this link to download the certificate from the server.
    • Vcredits are special libraries that are needed for proper operation, for x86 and for 64-bit Windows operating system.
    • For Windows XP, Microsoft .NET Framework requires version 2. Sometimes there is a problem if users have a higher version of the framework. For the stable operation of the signature, it is the second version that is needed, not higher. To do this, when downloading a new package, you must check the box - "Install Framework 3.5, including 2, etc." In this case, you will be able to install the desired version.
    • To sign, you need another type of electronic software - Lkomponent. it can be downloaded.

    When all of the above components are installed and updated on your computer, go to your personal account on the state procurement portal, log in and try to sign electronic document again, the Cannot sign data Error description error should not occur this time.

    Actions for the error "Cannot sign data Error description"

    First of all, read all the items of the necessary components for proper operation on the state portal, if possible, reinstall all the programs that are on the list. Update the Internet Explorer browser, and also make sure that the 2 main components are installed correctly and work correctly - Sign and Lkomponent, because they control the verification of the electronic signature of documents for authenticity.

    The browser from Microsoft Internet Explorer must be launched in accordance with the rights of the local administrator of the computer. Otherwise, errors may occur when working with documents. This usually happens with versions 7 and up. If you have a Windows 64-bit system architecture, try running the 32-bit version of the navigator, sometimes this can really help get rid of the error.

    Add zakupki.gov.ru to the list of trusted browser sites

    Sometimes the browser may not allow you to visit the site for various reasons. This can happen to absolutely any node on the network. Especially with a browser as unstable as Internet Explorer. In order for the Microsoft navigator to trust a particular portal, it must be added to the list of trusted ones, for this:

    Tips and Tricks for Resolving "Object Does Not Support Sign Method" Error

    To eliminate "Cannot sign data Error description: The object does not support the Sign method" try reinstalling Lanit.Component in another distribution. When specifying the path, create a folder in the main directory of the C drive (for example, C:\Lanit), or any other, in accordance with where your system drive is located. And also reinstall the individual KriptoPro certificate, update the program to the latest up-to-date version. The Microsoft .NET Framework must be installed using Windows Programs and Features.

    For this:


    In this window, you must check the box with the .NET Framework 2.0, if it is not available. This should help with the "Cannot sign data error description: No support for the Sign method.

    Often, users are faced with the problem of confirming personal data during online transactions - Cannot sign data. Error description: The object does not support the "Sign" property or method. For example, this error occurs on web pages official organizations or financial institutions: zakupki.gov.ru, bus.gov.ru, VTB 24, UIS. Specifically, this error appears when trying to install a digital signature or when confirming personal data.

    Causes of Sing Error

    The error message indicates problems with Sign.cab. This component is used in the formation of the signature itself and is a very important component. There can be many reasons for the error to appear. Source can be: sign.cab file not installed, missing or obsolete root certificates(CryptoPro, Kontur) for digital signature, incompatibility of Windows bitness with the browser, lack of the .NET Framework package, and others.

    Error: Object does not support Sign property or method

    How to fix Cannot sign data error

    To fix such a failure on Windows 7/8/10, you should check or follow all the points in turn, which will be described below. We have collected all the most common solutions that are given on the official public procurement forums, bus.gov.ru and other communities.

    First, let's test the site on a different browser. If you are performing operations through a specialized application, then check the settings, where set a different web access browser.

    Correctly reinstall Lanit

    Many advise first of all to reinstall the corresponding lanit - sign.cab. It is better to download it from the resource on which the failure occurs (contact the support), or from another popular source. Select the bit depth (x32, x64) corresponding to your system and browser (!), which is very important for working in Internet Explorer. Bitness plays an important role. Further:


    Also worth checking out

    Conclusion

    Most often, the error “The object does not support the Sign property or method” is the result of inappropriate bitness when installing software (lanita, browser, certificates), so be careful about this moment. In any case, if you cannot cope with the error, you should contact the resource support, but as practice shows, you can wait for answers there for a very long time.

    To participate in electronic procedures, you need to set up workplace:

    1. Get it from a certification authority electronic signature and an electronic signature.
    2. Install the signature and the electronic signature tool on the workplace.
    3. Set up your browser to work with the electronic signature tool.

    According to 44-FZ in electronic form auctions are held, according to 223-FZ and commercial bidding - tenders, quotations, price requests, etc.

    Electronic signature and electronic signature tool

    To use an electronic signature (certificate), you need a token and an electronic signature tool.

    A token with a USB connector is the most common form of issuing an electronic signature. A token can contain several signatures at once. Popular brands of tokens in Russia: Rutoken, eToken and JaCarta.

    An electronic signature tool is software that can be used to create and verify an electronic signature, encrypt and decrypt information. The most common means of electronic signature - CryptoPro CSP. You received it along with the token.

    How to get a certificate?

    SKB Kontur certification center certificates are suitable for any type of procurement, including under 44-FZ, and for work on all. To get you need:

    How to set up a workplace?

    If you have a SKB Kontur certificate, then the setup consists of five stages:

      Verifying that CryptoPro CSP is installed and working properly

      Checking your token setup depending on brand:

      — Rutoken
      — eToken
      — Jacarta

      The distribution kit of the electronic signature tool must have a module to support the required token, otherwise an error will appear.

      Checking for Electronic Signatures

      Expired certificates will not work. Each new electronic signature must be installed at the workplace in order to participate in electronic procedures with it.

      Checking CA certificates

      The certificates of the certification authority from which you received the key must be installed at the workplace. Otherwise, the errors "Certificate issued by an unknown certification authority" or "Unable to display the page" may occur.

    1. Checking browser settings:

      • For participation in electronic auction Most ETPs can only use Internet Explorer.
      • Checking browser properties
      • Checking browser add-ons
        The most common add-on is CAPICOM. If not, errors may occur. If an error occurs at the registration stage, then the ETP cannot obtain the supplier's TIN from the certificate or reports that the supplier does not have valid certificates. If an error occurs at the stage of entering your personal account, then the site prohibits access to the provider.

    Installation is simple, technical problems are solved remotely. SKB Kontur guarantees the confidentiality of information.

    When everything is set

    After the workplace is set up, register a new electronic signature on the electronic trading platform.

    • If you are registering for the ETP for the first time, go through accreditation.
    • If you are already accredited to the ETP, the instructions will help you register an electronic signature.

    Error: "Failed to load module capicom.dll" Error: "The capicom object was not installed"

    Errors from http://sberbank-ast.ru when logging in with an Electronic Digital Signature)

    Solving these problems in 5 minutes. (Your attention is given to two methods, manual and automatic.) If the error persists in the automatic solution after installing the first component, use method No. 2 and write in the comments if you have any questions.


    Automatic registrationcapicom_ 2.1.0.2 librariesMandatory component for working with EDS capicom_2.1.0.2_sdk

    If after installing the auto-installer you still get an error on platforms using the capicom.dll librariesyou need to remove previously installed libraries, go to the registry using the regedit command and delete all keys with an index capicom.dll. After that, restart the workstation and proceed to the procedure for manually installing the library according to the scheme described below. Current library as of January 10, 2012 v2.1.0.2

    To install capicom.dll on Windows (XP), follow these steps:

    Manual registration of the installation of the capicom_ 2.1.0.2 library download the archive to unpack to C:\WINDOWS\system32\ (capicom.dll) . After placing the library in the desired directory, execute in the command line C:\WINDOWS\system32\regsvr32 capicom.dll

    For installation CAPICOM.dll on Windows Vista, Windows 7, Windows 8, Windows 8.1do the following:

    1. Download the file

    2. Unpack to "C:\windows\syswow64" directory

    3. Register the dll library, for this, in the command line (Start - Run), enter: c:\windows\syswow64\regsvr32.exe capicom.dll

    4. To create a vault, download the CreateOP file

    5. Unzip the file and copy the files from the folder

    6. Go to C:\WINDOWS\syswow64\... and paste the copied files with file replacement

    7. Run the CreateOP.bat file (if you do not see the ".bat" extension, then you need to run the file, which is displayed as "MS-DOS Batch File")

    8. After running the file, a window should appear, click OK in it

    9. In the next window, click OK again

    All domain names with which you work through capicom must be added to trusted hosts in the browser properties!!! If this is not done, the error: "Failed to load module capicom.dll" and the error: "The capicom object is not installed" may appear regardless of the presence of Capicom in the system.!!!

    Error in the digital signature: it is impossible to create an object by the object programming server. Cannot create object by Object Programming Server Error Cannot create capicom objects

    If, when trying to sign an electronic document EDS browser gives the message "Unable to create an object by the object programming server",

    This means that the CAPICOM library was not automatically registered on your computer.

    In order to do this manually, you need to run under a user with local administrator rights:

    1. Download archive capicom.zip
    2. Close all windows Internet Explorer"a
    3. Extract files from the archive to your computer
    4. Run register.bat from the folder where the archive files were extracted (for operating Windows systems Vista must be run as administrator)

    If there are problems with this, then you can install and register capicom.dll yourself. For this:

    1. Copy the capicom.dll file to the system directory of the operating system (usually C:\WINDOWS\SYSTEM32), if there is already such a file, replace it with the file from the archive
    2. In the Start / Run menu, enter the command: regsvr32 capicom.dll and click OK.

    After successful installation, check for the presence of this library in Internet Explorer add-ons. To do this, go to the SERVICE menu - INTEROPER OPTIONS - PROGRAMS tab - ADD-ONS button. In the window that appears, find the capicom.dll library and enable it.


    If all the previous steps are completed, but the error continues to appear when trying to sign an electronic document with an EDS, this may mean that the work is being blocked by the Windows Firewall and Security Center system services. In this case, you need to disable them.

    To do this, to disable them, you must go to the "Control Panel - Administrative Tools - Services". A list of all services will appear in the window. Find these services. Double click on each of them. In the window that appears, change the startup type to "Manual" or "Disabled" and click the "Stop" button.

    At the stage of sending or saving a 4-FSS report, one of the following error messages appears:

    1. Script error with text:

    Message: Unable to create an object by the object programming server (Automation server can "t create object)
    Line: 102
    Symbol: 9
    Code: 0
    URI code: https://fss.kontur.ru/rsv/Front/TheForm/1412301/1412301.FileBuilder.js

    2. Message with the error text "An error occurred: undefined".

    3. "Please wait" is displayed for a long time.

    To solve the error, you need to follow the following steps

    1. Set up Internet Explorer using the following guidelines.

    2. Reinstall the "Outline.Extern" components.

    To do this, open the menu « Start > Control Panel > Add/Remove Programs (for Windows Vista\Windows Seven, Start > Control Panel > Programs and Features). installed programs find and delete the “Contour.Extern” components (the specified element may be duplicated, in which case you should delete them all).

    After removal, you need to install the component again. The distribution kit for installation is available in the section Software / Auxiliary programs.

    3. If the proposed solution did not help to fix the error, you need to check installed version Internet Explorer. To do this, select the menu "Help" > "About" in the Internet Explorer window. If this menu is not displayed, you must press the "Alt" key.

    If the version of Internet Explorer is below 8.0, then you need to upgrade your browser. The distribution kit is available in the Software / Required Programs section.

    4. Go to the diagnostic portal at https://help.kontur.ru/ke.

    • Click the "Start Diagnostics" button.
    • After the diagnostics is completed, select "Perform recommended actions" . The Select Issues to Fix window opens. It is recommended to check the "Select All" box.
    • Click on the "Start installation and configuration" button.
    • Wait for the process to finish, restart the browser and check if the problem is fixed.

    If the suggested solutions did not help to fix the error, you should contact technical support by the address [email protected]. The letter must include the following information:

    TIN and KPP of the organization;

    Diagnostic number. You need to go back to the diagnostics portal at https://help.kontur.ru/ke, click on the "Start diagnostics" button. After the end of the check, the assigned diagnostic number should be reported in a letter.

    Error starting script

    As a rule, an error occurs as a result of incorrect or incorrect registration of one of the libraries of the software product. Run the installation as an administrator.

    Disabling the antivirus and rebooting often helps.

    Error in function AddAplication, error code: 0x80070542

    The required Microsoft Script Debugger utility is not registered in the system. Read more.

    error code: 0x80040154

    The class is not registered. As in the previous case, the problem is insufficient rights when installing our software product.

    An error occurred while running the script. Cannot create object by Object Programming Server. Error code: -2146827859

    The Microsoft Scrip Debugger utility required for the operation of the software product is not installed.

    For Windows 98 and Me, the utility can be downloaded from this link: http://www.calloffice.ru/Download/ie401dbg.exe (http://www.microsoft.com/en-us/download/details.aspx?id= 23992)

    For all other versions, follow this one: http://www.calloffice.ru/Download/scd10en.exe (http://www.microsoft.com/en-us/download/details.aspx?id=22185)

    Starting from version 3.06 Microsoft Script Debugger is installed during installation of the Call Office software product.

    Error registering the main ActiveX component

    When installing our software product in operating system dlls required for operation are registered. Possibly the user on whose behalf the software, not enough rights. Reinstall the Call Office software product as a user with administrative rights.

    Object does not support property or method "SetTrayIcon"

    A library that does not support the method is being used. You are most likely using an old library with a new interface. Correctly reinstall Call Office or download from our website and register latest version system library CallOffice.dll

    object error

    This error may occur in old version programs. Download the new version of the program, uninstall the previous one and install the new one.

    Error saving configuration

    Cyrillic and Latin characters, as well as some punctuation marks, are allowed in the configuration name. The following characters are not allowed: " ? * "

    Description

    When working with electronic trading platform(ETP) one of the following errors occurs:

    • "On your computer, tools for working with EDS are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."
    • "Error! The CAPICOM library cannot be loaded, possibly due to low permissions on this local machine"
    • "CAPICOM object not installed"
    • "Unable to create object by Object Programming Server"
    • "Your browser does not have permissions to use ActiveX objects"

    Solution

    If the error appears on EETP roseltorg.ru and you are not working in Internet Explorer (IE), make sure that "CryptoPro Browser Plug-In" is indicated in the plugin selection.

    If you are using Internet Explorer below version 9, make sure 32-bit IE is running. Capicom does not work on 64-bit IE.

    You need to make the following Internet Explorer settings:

    1. Add ETP addresses to Trusted Sites.

    In Internet Explorer, "Tools" - "Internet Options" - tab "Security";

    Select "Trusted Sites" ("Trusted Sites"); - button "Nodes" ("Sites");

    Remove the flag "All sites in this zone require server verification (https:)" at the bottom (not all ETPs work over a secure https:// connection);

    In the line "Add the next node to the zone" enter the ETP address (via http and https);

    "Add" button.

    2. For the "Trusted Sites" ("Trusted Sites") zone, allow the use of Active-X controls.

    In Internet Explorer, "Tools" - "Internet Options" - "Security" tab; select "Trusted sites" ("Trusted sites"); click the "Other..." button;

    In the "Active-X controls and plug-ins" section, check "Enable" for all parameters (for IE 6 - "Allow").

    3. Install and register the capicom.dll library.

    Download file

    Copy the capicom.dll file to the C:\WINDOWS\system32 folder (for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 );

    Click the "Start" button and select "Run";

    In the "Startup" window, in the "Open" field, type or copy: for Windows XP, Vista, Win7 - C:\WINDOWS\system32\regsvr32 capicom.dll

    Click OK.

    Registration of libraries may be prohibited by local permissions policy. In this case, you need to contact the system administrator.

    4. Check certificate status

    Go to "Rutoken Control Panel" - "Certificates" tab

    Highlight the certificate - the status of the certificate should be "Valid"

    Errors are possible: "Certificate is untrusted"/"Failed to check revocation status" or " ", follow the solution from the instructions.

    5. Check the rights to the capicom.dll library

    Open the C:\Windows\System32 directory,

    Find capicom.dll,

    Right-click "Properties" - "Security" tab - "Advanced" - "Change permissions".

    Find the current computer user in the list, check the status in the "Permissions" column. If other than "Full access" - highlight the line, click "Change". Check the box "Full access", save.

    If, when saving, a message appears about the lack of rights, go to the "Owner" tab, Edit, select the current computer user, try to assign "Full Control" again.

    6. Generally, you need to use a browser to bid Internet Explorer version 6.0 and higher. In IE 9 and above, errors may occur that can be resolved using the compatibility mode ("Internet Options" - "Tools" - "Compatibility View Mode Options" - add site address.

    These are general settings for all ETPs. Some sites require additional components to be installedrequired for correct operation.

    Often, if it is necessary to sign an electronic document in a standard EDS format, the user is refused, and he is motivated by the following warning: "It is not possible to create an object by the object programming server." Now there is no way to carry out the operation automatically, so we resort to manual EDS conversion. Let's look into possible reasons problems, and below we will give recommendations for its elimination in automatic and manual modes.

    In simple terms, there is no registration on the library on your computer. In a specific case, we are talking about CAPICOM. You will need to personally make the necessary adjustments to create the desired software format with a digital signature.

    All actions are performed with local administrator rights. In general, try whenever possible to choose to run or unpack archives as an administrator to minimize the problems that inevitably arise when there is a lack of rights.

    How to fix the error automatically

    We take steps in sequence:

    1. Capicom.zip - this archive must be downloaded to your computer. Remember about viruses, so double-check the software for viruses by deep scanning all content. We checked the file itself and placed it on Yandex Disk.
    2. After downloading in your Internet Explorer browser, close all windows. Disable all available extensions as much as possible.
    3. We transfer everything from the archive to the computer to any place on the hard drive, remembering to extract with administrator rights.
    4. Register.bat is setup file. We click on it and wait for the automatic adjustment of the system.

    The above describes the automatic solution of the problem. Some people fail to register libraries this way. Despite the complexity of the subsequent actions, there is no other way out, how to forcefully introduce CAPICOM into the computer system on your own.

    Fixing the problem manually

    "Firewall" and similar systems like the "Security Center", it is advisable to disable antiviruses beforehand. Registration may be blocked when you try to make changes to the system.

    Conclusion

    I hope you figured out how to fix the error in the EDS: it is impossible to create an object by the object programming server. If you still have questions about working with electronic digital signatures, write to us in the comments on this page and we will try to help you.

    download capicom.dll install, register, regsvr32 for windows 8.1,10,7,xp, vista,32bit

    capicom dll is file extension dll (dynamic link library).

    DLL file info
    Product Name: CAPICOM Module
    File Description : CAPICOM Module
    File Version : 2, 0, 0, 3
    Product Version : 2, 0, 0, 3
    Company Name : Microsoft Corporation
    Internal Name : CAPICOM
    Legal Copyright : Copyright (c) 1999-2003 Microsoft Corporation
    Original FileName : CAPICOM.DLL
    System Of Exploitation : 32bit / x86.
    capicom.dll download for windows 7, 10, 8.1, xp, vista, 32bit
    capicom.dll

    What is capicom.dll file?

    capicom.dll A file whose name ends with ".DLL" and is a library that contains code and data that can be used by more than one program at the same time "Definition of Microsoft".
    And This file is necessary for running programs, games and many applications. On Windows systems.
    For more information, Read this topic: what is a dll files

    What causes capicom.dll errors?

    Causes of problems and errors: the dll file is corrupted or capicom.dll was not found in the operating system or is a missing or Not installed on Windows correctly or The version is outdated, So we see different error messages from Windows system.

    how to fix capicom.dll errors in windows xp 7, 8.1,10,vista 32,64 bit?

    For fix the DLL errors, and solve problems, We will explain many ways, Please follow up:
    Download capicom.dll file "Download link in last post"
    The file extension is Zip.
    Unpack the file: To open The compressed file, Use the free program "7-zip"
    Selectthe compressed file and Press the right mouse button.
    Then select "7-Zip"Then select "Extract Here"
    Extract the compressed file capicom.dll in zip format
    Extract capicom.dll in zip format

    To resolve the problems, follow these steps:

    how to install capicom.dll file? copy to the program path "method 01"

    1. Copy the capicom.dll file
    2. paste In the following path
    C:\Program Files (x86)\xxxx
    Or
    C:\Program Files\xxxx
    NOTE: xxxx Is the damaged program folder.

    OTHER WAY:
    1. Copy the DLL file capicom.dll
    2. Go to the desktop
    3. Select the program shortcut (The damaged program)
    4. Right click -- Select Properties
    5. From the window, choose Open File Location
    6. The program folder opens
    7. Paste the capicom.dll file
    how to install capicom.dll file? for fix missing
    install capicom.dll file to the program path

    how to fix capicom.dll is missing? Install capicom.dll in the system folders "method 02"

    1. After downloading the file in Zip format
    2. Extract the compressed file capicom.zip
    3. Copy and paste in the following path
    C:\WINDOWS\system
    C:\WINNT\system32
    • for Windows XP / VISTA / WINDOWS 7/WINDOWS 8/WINDOWS 10
    C:\WINDOWS\system32
    C:\WINDOWS\syswow64 And C:\WINDOWS\system32

    Note: Make a backup copy of the original file.
    • Then restart the computer. After rebooting the computer will find that the problem is over.
    copy the dll file capicom.dll
    Copy capicom.dll
    fix missing and install capicom.dll in the system folders C:\WINDOWS\system32 for windows 32bit
    paste capicom.dll in windows 32bit, 64bit for fix missing

    install capicom.dll in the system folders C:\WINDOWS\syswow64 for windows 64bit
    paste capicom.dll in windows 64bit for fix missing

    register capicom.dll file manually in windows 7,8,8.1, windows 10,xp,vista "Method 03"

    how to register dll files in Windows systems 10, 7,8, 8.1 64bit or 32bit and windows xp,vista 32bit?
    After copying and pasting the DLL file into the system folders, See "Method 2"
    We will Register the DLL file manually by following these steps:
    1. Click on the Windows Start menu
    2. select Run
    3. Then write cmd and press ok.
    4. You'll see a screen DOS ( black screen ) Put the following command:

    regsvr32 capicom.dll

    • And then press Enter on your keyboard.
    • The following success message appears: RegSvr32 " DllRegisterServer in capicom.dll succeded ".
    register capicom.dll by command: regsvr32 capicom.dll
    register capicom.dll file manually

    how to reinstall capicom.dll? Reinstall the damaged program. "Method 04"

    We will delete the program or game that caused the DLL file problem.
    Then we'll re-install the program or the game again
    1. Go to Control panel
    2. Click on the option Programs or Programs and Features
    3. A window appears where the programs installed on your Windows System
    4. Select the program causing the DLL problems
    5. Click on the right mouse button and choose uninstall
    6. Agreed to delete the program. And wait for the end of the deletion
    7. Restart the computer
    8. Reinstall the program again

    how to restore capicom.dll? "Method 05"

    In this way we will recover capicom.dll
    This is done by using deleted file recovery programs
    We are in explanation we used glary undeletefree version
    1. Open the deleted File recovery program
    2. Choose the path where Windows is installed (Usually C:\)
    3. Click on a search word in the program
    4. Wait for the program to finish the search
    5. Choose file type to filter the results
    6. Choose Application Extension
    7. You will see the DLL files that you deleted from your system
    8. Select capicom.dll and press Restore
    Note: This method may not succeed in retrieving the DLL file.
    The reasons for this are:
    1. The program does not find the DLL file
    2. The DLL file is corrupt after the restore operation
    3. The risk of retrieving viruses
    how to restore capicom.dll?
    restore capicom.dll file

    repair capicom.dll error by updating the system and scanning "Method 06"

    Unregister dll file on systems windows 7,10,8.1,xp,vista

    FIRSTLY: for unregister dll filecapicom.dll :
    1. Click on Windows Start menu
    2. select Run
    3. write cmd
    4. press ok.
    5. Put the following command:
    regsvr32 -u capicom.dll
    • press Enter on your keyboard.
    Unregister capicom.dll by command: regsvr32 -u capicom.dll
    Unregister capicom.dll file

    Update your operation system windows

    SECOND: for update your system
    1. Open Control panel
    2. select Windows update
    3. Click on check for update
    4. wait for the Updates to be checked and installed.
    Note: There is a problem with the update, Install net frameworkand directX

    Correcting system errors

    THIRD:We will correct Windows system errors.
    1. open Command Prompt "cmd"
    2. put the following Command:
    Sfc /Scannow
    • Press Enter from the keyboard.
    • Wait until the end of the scan.
    repair capicom.dll by Resolve window system errors
    repair capicom.dll file
    • THE PROBLEM WAS NOT SOLVED, FOLLOW THE NEXT TOPIC:
    Fix errors and install all dll for windows xp vista 7 8.1 10 system 32 bit and 64 bit.

    - video explains: steps to register dll files.

    dll errors message in windows 10 8 7 xp vista for capicom.dll

    • the program can't start because capicom.dll is missing from your computer. try reinstalling the program to fix this problem.
    • The code execution cannot proceed because capicom.dll was not found. Reinstalling the application may fix this problem.
    • RegSvr32 - The module "capicom.dll" faild to load. Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent.DLL files - The specified module could not be found.
    • this application faild to start because capicom.dll was not found. Re-installing the application may fix this problem.
    • an error occurred when unpacking! capicom.dll returned an error code:-1 ERROR: archive data corrupted (decompression fails)
    • More: DLL error messages and how to register it.

    Programs and games that require a dll file:

    excel, python, g++, autocad, adobe reader, black box, eclipse, xampp, outlook, c#, java,far cry 3 4 5,pro evolution soccer (pes2019 -pes 2018 - pes2017),fifa 19 fifa 18 - 17, visual studio, c++, prison architect, itunes, apache, Battlefield 4,Sniper Elite 4, anki, notpad, wamp server.

    download capicom.dll zip file, free download and safe for windowd 32 bit

    link1 (Direct Download Link) DOWNLOADlink2 (onedrive) DOWNLOAD

    As I loaded up the link to use the HP Quality Center 10, an error message greeted me.

    CAPICOM:DLL is not properly installed or registered.
    Please install CAPICOM.DLL and restart your browser.

    As with other DLLs in Windows XP, some may not have registered properly. I used the following command to re-register the DLL.

    regsvr32 c:\windows\system32\capicom.dll

    By the way, do make sure that capicom.dll is available in that folder. If you don’t have that, you can download from http://www.microsoft.com/en-us/download/details.aspx?id=25281 and install.

    After registering the DLL, I could access the site with no problem.

    Problem Environment
    Browser: Microsoft Internet Explorer 6.0
    OS: Microsoft Windows XP
    Application Involved: HP Quality Center 10.00

    Related

    CAPICOM:DLLcapicom.dllHP QCHP Quality Center

     

     

     

    Q1 Why I am getting a Page with Please Wait message on the top when I click Ecom Application?.

     Q2 How will Login dialog appear?

    Q3What is the action when I click IEC Based Login Button?

    Q4What is action when I click Digital Login Button?

    Q5From which page can i get various licensing modules for electronic filing of the application?

    Q6How do I attach documents and digitally sign it?

    Q7How will know that a file has been digitally signed?

    Q8How will I know that my file has been sucessfully signed and submitted?

    Q9Why am I getting the message while filing the application "Error Receiving Input"?

    Q10 I am not getting the e-commerce page for filing the application?

    Q11 Why after logging into DGFT Application either by password or using digital certificate I am not getting any message after Ecom Reference Number is successfully created. ?

    OR

    Why after selecting any scheme for e-commerce filing I am getting the message for JVM download

     

    Q12Why after logging into DGFT Application either by password or using digital certificate I am on same login page?

     

     Top

     

     

    Q1.Why am I getting a Please Wait message on the top when I Click Ecom Application

     

    The following page with the Please Wait Message will appear when you click the Ecom Application link on the main page. The system will be updated automatically as per the step 1 to step 4 appearing on this page.

    This set up will be carried out only once on the computer from where you want to file online licence application.

    Basic Steps to Install Component on your machine.
    Step 1:
    Open (Internet Explorer) => Click on Menu(Tools) => Click on (Internet Options)

     

    Select (Security) => Click on (Internet ) => Click on (Custom level) Button

    Download signed ActiveX controls => Set as Enable
    Download unsigned ActiveX controls => Set as Enable
    Initialize and script ActiveX controls not marked as safe => Set as Enable
    Run ActiveX controls and plug-ins => Set as Enable
    Script ActiveX controls marked safe for scripting => Set as Enable

    ==> Press OK button and close all the windows now.

     

    => Close this existing dialog and now try to login into online DGFT Licensing application

    => If at the time of login or here you have any message like Install or Don't Install then Click on Install Button

     Step 4: If you have still any problem then you can download component manually and you can register it
    =>Go to internet explorer and give the URL : http://dgftcom.nic.in/(n)CodeDGFT.cab .The message box will appear to save the file. Save this file( (n)CodeDGFT Zip file) in your local machine. Unzip this file using WinZip utility which will extract six files:

    1. (n)CodeDGFT.ini, (ii) (n)CodeDGFT.ocx. (iii)capicom.dll (iv) msado25.tlb (v)Mscomctl.ocx (vi) Msstkprp.dll) files in your folder.
    2. You have to copy four files (capicom.dll,(n)CodeDGFT.ocx ,Mscomctl.ocx,Msstkprp.dll) into C:/Windows/system32 or C:/WINNT/system32 and register it.

     

    Register Components: (one way)


    You can Directly register component from STRAT->RUN
    You can type all the command here one by one and can register components.

     


    Register Components: (second way)
    => You can register components using START->RUN-> type CMD or command here and press ok button
    This way you can register all the components.

    At the time of register of the components it will give you the message box as below.

     

     

     

     

     Top

     

    Q2.How will a Login Dialog appear?

    Select the Ecom Application link on the main page of your web site http://dgft.delhi.nic.in when the following dialog appears initially.

    If the above steps are carried out then the Login dialog with IEC Password/Digital Certificate will appear. 

     

     

     

     Top

    Q3.What is the action on IEC Based Button?

     

    i)Enter the IEC Number ,Branch Code (if branch code is zero then it is 0by default and if its one then enter 1) and password as allotted to you.

    ii)Click the IEC Based Login Button when the new page with online Electronic Filing of Licensing Applications will appear

     

     

     Top

     

    Q4.What is the action on Digital Login Button ?

    (i)Select the Digital Login Button wherein the Sign Data dialog will appear with Certificate details.

    (ii)Certificate View Button at the bottom of the dialog gives the complete details of digital Certificate

     

     

    When you Click the OK Button the Cryptographic Service Provider dialog will appear. Enter the password of your Private Key as allotted to you under the heading Enter User Pass Phrase:

     

     

     Select OK Button When the new Login Page for the application will be displayed

     

     

    Q5.From Which page can I get various Licensing Modules for Electronic filing of Applications?

    The following page will appear which is common to IEC based/Digital Login

      

      Top

     

    Q6.How do I attach documents and digitally sign it?

    In all the online Licensing applications there is a Attachment of Documents Button on the main dialog of any Licensing module. On selecting this button following dialog will appear

     Click the Upload Documents Button as on the left side of the above dialog when the Document/File Sign and Upload dialog will appear on a new page.

     

     

    Select the Browse Button as on the right hand side

     

    Browse Button

    When you click the browse button the Choose dialog will appear as

     

    Select the required file that you have to attach and press the Open button.

    The path of the file will automatically appear as given from your local system in the File text box. Enter the subject name in the subject text box option.

    (Please Note :The maximum size of the file to be attached should be note more than 500KB)

    Select the Document Sign Button at the bottom of the Document/File Sign and Upload dialog at the when following Sign File dialog will box will appear as follows:

     

     

    When you Click the OK Button the following dialog with the status will appear as follows. 

     

    In case you want to attach another document click Yes Button and give the path of the file. Likewise repeat the above process for attaching other files.

    (Please Note: You can scan the document before attaching. The files with extension of type .doc ,.exe,.bmp is not allowed . If the files with extension of type other than .txt,.rtf,.htm,.html is attached the following message box will appear.)

     

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    Q7.How will I know that my file has been digitally signed?

    When you select the Attachment of Documents Button as on the main page of any application the document to be signed appears in the list box below.

    Select the file in the list box below at the bottom. Click the Show Button when the file along with Status of Signed By, Certifying Authority, Signed Time and Document Status will appear in the tabular row at the bottom.

     

     

     

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    Sample File Attached and Signed (Show Button)

      

     

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    Q8.How will I know that my file has been sucessfully signed and submitted?

    A. Select Submit Button on the main dialog of the an application. Select the desired Office Code from the drop down list and press OK Button. The submit message box will be displayed as below.

     

    Select Yes Button to proceed when the file will appear in a browser on a different page with Sign&Submit and CancelButton at the bottom.

    Select Sign&Submit Button to submit your application when the system will check your private key (in case you are using you digital certificate) and in a new page will appear with Application Submission Status : Successful.

    Select Cancel Button if you don't want to submit your application.

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    Q9.Why am I getting the message while filing the application "Error Receiving Input"

    A. Error Receiving Input Message will come due to following reasons

    (i) The speed of the ISP(Internet Service Provider) at your end is slow and you are not the able to establish link with our server.

    (ii) You are working behind proxy so please ensure that LAN (Local Area Network) settings at your end should be correct.

    (iii) Various ports are blocked on your Proxy Server(Please ensure that port 8100 is enabled).

    (Please Note :Clean the Cache of the browser from the Internet options of the Tools Menu. Remove temporary internet files ,cookies and history items from the browser regularly)

     

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    Q10.I am not getting the e-commerce page for filing the application?

    A. (i) It means either the internet connectivity is lost or it is the problem of your browser which should be IE6.0.

    (ii) Please ensure that your browser is Java enabled.

    (iii) Please clean the Cache of your Browser (Remove Temporary Internet Files)

    (iv) DGFT Central server is down, please try after sometime.

    (Please Note :Clean the Cache of the browser from the Internet options of the Tools Menu. Remove temporary internet files ,cookies and history items from the browser regularly)

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    Q11.Why after logging on the DGFT application either by password or using digital certificate I am not getting any message after Ecom Reference Number is successfully created?

    It is a due to JVM (Java Virtual Machine).

    (i) At the time of logging into the application .the Download JVM link will appear to downlaod/install JVM

    (ii)From the Start >>Control Panel >> Add/Remove Options remove the earlier JVM. Download and install JVM from the URL http://www.java.com/en/download/manual.jsp or http://java-virtual-machine.net/download.html

    (iii)After installing it please restart machine and try to run the application.

     

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    Q12.Why after logging into the DGFT application either by password or using digital certificate I am on same login page?

    A.It is due to pop-up being blocked. Enable the pop-up blocker option from the menu bar which enables the display of dialogs on your desktop.

    For Window XP/2000/2003 machine you have to disable or Turn off the popup blocker option.

    Go to Internet Explorer --> Tools --> popup blocker --> click on Turn off pop-up blocker as appearing in the following screen

     

    If the pop-up blocker is tuned on (Turn on pop-up blocker)then the pop-up blocked message will appear below the address bar .Select the option Always allow Pop-ups from the site to enable the pop-up option.

     

     

    If you are using Windows 98 then by please carry out the following steps:

    Download Microsoft Data Access Components (MDAC) 2.50.4403.12. on your machine. It downloads MDAC_TYP.EXE file.

    (i) Keep proper backup of msado15.dll file from C:\Program files\Common files\System\ado folder of your machine.

    (ii) Delete the file msado15.dll file from C:\Program files\Common files\System\ado folder of your machine.

    (iii) After Deleting the msado15.dll file , runthe downloaded MDAC_TYP.EXE file on your machine by double clicking the MDAC_TYP.EXE .

    (iv) After installing it please restart machine and try to run the application.

     

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