Hp dj 500 error 21 10

hp dj 500 error 21 10

www.lpscomputer.com › News. Continue past system error 05:10, and attempt to print via the HP DesignJet 500 print driver. To check for the latest firmware. To resolve a 21:10 service error on your Designjet 500 or Designjet 800 printer, your service station is dirty with ink and needs to be disassembled and cleaned.

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Hp dj 500 error 21 10
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    HP DesignJets 500 - system error 21:10

    Hi everyone! I've this error code 21:10 on the HP 500...
    I don't really know nothing about this machines...
    What can I do?

    Thanks for help!






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HP Designjet 500/510/800 Series Printers - System Error 21:10



Introduction:

This document explains the general procedure to troubleshoot, isolate and solve System Error Code 21:10 or 21:11. This System Error refers mainly to the Service Station. However, in some cases, it can be also caused by other components.

Follow the steps listed below to accurately troubleshoot and isolate the problem.
Troubleshooting:

1.Disconnect the power cord.

2.Open the top window.

3.Manually move the carriage to the left (out from the Service Station).

NOTE: If the carriage does not manually move to the left, DO NOT FORCE IT. Try to restart a couple of times. Check if it is able to automatically come out at any point while trying to initialize. If so, unplug the power cord immediately. If even after this, the carriage is STILL NOT able to come out, contact technical support for specific instructions about unlocking the carriage.


4. Check for any visible obstructions (printing area and Service Station).

NOTE: If the carriage was able to move to the left, manually move it from side to side a couple of times making sure that there are no obstructions:

• Check that the carriage belt is in good conditions (tight and not worn-out or shredded).
• Clean and oil (synthetic oil) the carriage rod.
• Check that the Trailing Cables are flat and move freely following the movement of the carriage.
• Clean (not scratching) the Encoder Strip (using a non-abrasive liquid and a lint-free cloth).





IMPORTANT: Damage on ANY of the previous parts mean replacement of it as this will cause quality issues, errors or messages.

5. Remove all PRINTHEADS (PHs) from the carriage.

NOTE: In order to remove the PHs, release the blue latch on top of the carriage, then lift up the carriage cover. Use the blue handle on every PH to lift them up. Once they have been removed, make sure to properly close the carriage cover (blue latch engaging the purple hook), then leave the carriage in the middle of the printer. Close the Window.

6.Reconnect the power cord.

7.Restart the printer.

NOTE: If all goes fine, the printer will ask for PHs instead of showing the System Error. If the printer shows the System Error again, disconnect the printer for some seconds, reconnect it and restart. If required, repeat this process at least 3 more times. If the System Error definitely persists after several times, most likely the Service Station needs to be replaced.

8. Put the PHs back in when asked to do so.

NOTE: Once the printer asks for PHs, press ENTER to start with the replacement. The carriage will automatically come out of the Service Station. Then the display will ask to open the window and proceed with the replacement. Once they have been inserted, make sure to properly close the carriage cover (no need to move the carriage) and window.

IMPORTANT: Every PH has its own expiration date stamped on it. Expired PHs can be the cause of the System Error. If any rejection of PHs appears while replacing them or if the printer is unable to finish the PH alignment, then the expired PHs need to be replaced with new ones in warranty. If the issue gets solved but continues to appear from time to time, it is also important to replace them.

9. If no issue persists, verify functionality.

10. If the issue persists, perform FIRMWARE (FW) update.

NOTE: This is recommended ONLY as the last step and ONLY if the FW is not up to date. On the other hand, feel free to update the FW if the printer is able to get to ready at any point. This will improve the general functionality of the device.

IMPORTANT: For the DJ 500, it is recommended to remove the HPGL2 card (if installed) before updating the FW. For doing this, remove the Card Cover from the back of the Left Hand Cover. Then unscrew the 2 screws attaching the HPGL2 card to the Electronics Module. Finally, pull out the card.

To update the FW follow the next steps (it will ONLY work if the printer is connected via USB to the computer):

a. Download (www.hp.com/bizsupport), save and unzip the update file to your computer.

b. Ensure that the printer is SPECIAL X MODE (this is needed as the printer is not able to get to ready):

• Disconnect the power cord.
• Press the CANCEL button.
• Reconnect the power cord (while still pressing the CANCEL button).
• Wait until the display shows a flashing ‘X’.

c. Run the unzipped executable file. A program will be installed and then it will look for the printer automatically.

d. Follow the instructions to perform the update.

e. Once the update is complete, the front panel will indicate that the printer must be disconnected.

f. Disconnect the printer, wait some seconds and then reconnect it.

IMPORTANT: If the printer is able to get to ready at any point, there is NO need to put the printer in special X mode. It will be detected via USB or Network.

11. If even after following all the previous steps the issue persists, if you have questions or doubts, or if more assistance is needed, please contact your HP Representative or call HP Technical Support.

Hp Designjet Error Code 21 10 - · PDF fileHp Designjet Error Code 21 10 HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hp designjet 4000ps error

  • Hp Designjet Error Code 21 10HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hpdesignjet 4000ps error on screen 21.13 , as per error code service station problem. But servicestation 09-16-2014 10:14 PM. This forum is focused.

    The error code means there is too much crap in the back ofthe doohickey. Watch and learn..One of the most common errors on the Designjet 500 and 800 is the 21:10 error. Expert mobileengineers are available now to fix this problem. On site. HP Designjet 500 System Error 21:10part 2 HOW TO CLEAN, FLUSH AND PRIME THE HP. Need help with some of yourDesignjet error codes? want a quick refresher on HP DesignJet Printers Designjet 500 21:11error Designjet 500 22:10 error.

    Hp Designjet Error Code 21 10>>>CLICK HERE

  • plotter. Noise coming from DesignjetT1100/T1120/T610 Error 21:YZ, HP-GL/2accessory card failure. Designjet.If the error code reappears, upgrade the printer's firmware. Click herefor I recently had the 21:10 error message pop up on my HP Designjet500. I first tried. hp designjet z6100 42:10 error code 42:10 Electricalfault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.:it is not uncommon to find. HP Designjet Plotters Common ErrorCodes: 11:11 trailing cable failure, 12:11 carriage assembly failure, 21:10service station failure, 22:10 ink supply station. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.New in box from 1st Call 4 Service Ltd HP DesignJet Z6100 printerPart: Error Code 87:01 86:01 81:01 & 75:21:10 - Q6651-60277 -Maintenance Kit 2 - HP. HP Designjet Plotter Wide Format RepairServices / Hawaiian Gardens Ca Printer Repair. Maintenance Error /blank pages / Fully Refurbished printer for sale Error-Code Designjet500, 510, 800, 815 Error 21:10 Service station failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Find out the meaning and solutions for the error code on your HPDesignjet T-Series Error 01.1:10, Error 01.2:10, Error 02.1:10, Error11:11, Error 21:10, Error.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

  • system error codes and their respective descriptions and recommendedcorrective 08:10. Front Panel does not respond. 21:10. Service Station(SS) failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station. Fixed Price DesignJet Belt ReplacementService 195.00. The most common Likely HP Error Code messages youmight see on the display are: Switch power. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Error Codes _ HP _ DesignJet T120 _ Code 21:10. Explore our HPDesignjet Videos - self help, fault and error code resolution Designjet500/800 Series - Showing 21:10 error code on your printer. Designjet.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    >>>CLICK HERE

  • HP DesignJet 500/510/800 Service Station Fixes 21:10 Error

    Youtube video demonstrating how to remove and replace:


    To resolve a 21:10 service error on your HP Designjet 500 or HP Designjet 800 printer, your service station is dirty with ink and needs to be replaced. The service station in this video below is typical of used ones as ink builds up in the spittoon.

    The refurbished service station you will receive from me is guaranteed to work.

    I include a one year exchange warranty.

    This sale requires the return of your defective part.

    OPTION #1:

    I can ship immediately. SHIPPING TODAY REQUIRES A $100.00 REFUNDABLE CORE DEPOSIT. An invoice for the CORE DEPOSIT will be emailed to you via Paypal (credit card payment accepted if you do not have a Paypal account). A pre-paid shipping label for the return of the defective part will be included in the package.

    OPTION #2:

    I send you a pre-paid shipping label for the return of the defective part. When the package tracking number for your defective part is registered on the USPS website, your replacement part will be shipped to you.

    About me

    I was an HP Customer Engineer from 1995-2002.

    During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 19 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

    Please call or email me with your Designjet questions. [email protected] 260.348.5653

    System error 21:10 is usually a Service Station failure. Error 21:10  may be seen on the LCD display of the following models: DesignJet 500, DesignJet 510 and DesignJet 800.

    The first thing you could try is “Turn the printer off and allow a few minutes for printer to cool, then turn the printer back on again.”

    If this does not resolve the error, the HP DesignJet 500/800 Series Service Station Assembly C7769-60374 will most likely need replacing.  You can buy this genuine HP C7769-60374 from Rightpartsand use your own engineer, or we can replace it on-site in under an hour. Please email for a quotation.

    Logging calls.
    1. Complete our plotter repair on-line booking form
    2. Telephone on 01256 895955
    3. Send an e-mail to [email protected]

    Call 01256 895955 for a fast efficient service and competitive rates.

     

    HP DesignJet 500/800 Series System error 21:10, HP DesignJet 500 Series System error 21:10, HP DesignJet 800 Series System error 21:10, HP DesignJet 500/800 System error 21:10, HP DesignJet 500 System error 21:10, HP DesignJet 800 System error 21:10, HP DesignJet 500 error 21:10, HP DesignJet 800 error 21:10, C7769-60374 (old part no: C7769-60149).

    Categories DesignJet RepairTags DesignJet Repair, DesignJet Repairs

    Hp dj 500 error 21 10 - here

    System error 21:10 is usually a Service Station failure. Error 21:10  may be seen on the LCD display of the following models: DesignJet 500, DesignJet 510 and DesignJet 800.

    The first thing you could try is “Turn the printer off and allow a few minutes for printer to cool, then turn the printer back on again.”

    If this does not resolve the error, the HP DesignJet 500/800 Series Service Station Assembly C7769-60374 will most likely need replacing.  You can buy this genuine HP C7769-60374 from Rightpartsand use your own engineer, or we can replace it on-site in under an hour. Please email for a quotation.

    Logging calls.
    1. Complete our plotter repair on-line booking form
    2. Telephone on 01256 895955
    3. Send an e-mail to [email protected]

    Call 01256 895955 for a fast efficient service and competitive rates.

     

    HP DesignJet 500/800 Series System error 21:10, HP DesignJet 500 Series System error 21:10, HP DesignJet 800 Series System error 21:10, HP DesignJet 500/800 System error 21:10, HP DesignJet 500 System error 21:10, HP DesignJet 800 System error 21:10, HP DesignJet 500 error 21:10, HP DesignJet 800 error 21:10, C7769-60374 (old part no: C7769-60149).

    Categories DesignJet RepairTags DesignJet Repair, DesignJet Repairs

    Hp Designjet Error Code 21 10 - · PDF fileHp Designjet Error Code 21 10 HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hp designjet 4000ps error

  • Hp Designjet Error Code 21 10HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hpdesignjet 4000ps error on screen 21.13 , as per error code service station problem. But servicestation 09-16-2014 10:14 PM. This forum is focused.

    The error code means there is too much crap in the back ofthe doohickey. Watch and learn..One of the most common errors on the Designjet 500 and 800 is the 21:10 error. Expert mobileengineers are available now to fix this problem. On site. HP Designjet 500 System Error 21:10part 2 HOW TO CLEAN, FLUSH AND PRIME THE HP. Need help with some of yourDesignjet error codes? want a quick refresher on HP DesignJet Printers Designjet 500 21:11error Designjet 500 22:10 error.

    Hp Designjet Error Code 21 10>>>CLICK HERE

  • plotter. Noise coming from DesignjetT1100/T1120/T610 Error 21:YZ, HP-GL/2accessory card failure. Designjet.If the error code reappears, upgrade the printer's firmware. Click herefor I recently had the 21:10 error message pop up on my HP Designjet500. I first tried. hp designjet z6100 42:10 error code 42:10 Electricalfault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.:it is not uncommon to find. HP Designjet Plotters Common ErrorCodes: 11:11 trailing cable failure, 12:11 carriage assembly failure, 21:10service station failure, 22:10 ink supply station. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.New in box from 1st Call 4 Service Ltd HP DesignJet Z6100 printerPart: Error Code 87:01 86:01 81:01 & 75:21:10 - Q6651-60277 -Maintenance Kit 2 - HP. HP Designjet Plotter Wide Format RepairServices / Hawaiian Gardens Ca Printer Repair. Maintenance Error /blank pages / Fully Refurbished printer for sale Error-Code Designjet500, 510, 800, 815 Error 21:10 Service station failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Find out the meaning and solutions for the error code on your HPDesignjet T-Series Error 01.1:10, Error 01.2:10, Error 02.1:10, Error11:11, Error 21:10, Error.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

  • system error codes and their respective descriptions and recommendedcorrective 08:10. Front Panel does not respond. 21:10. Service Station(SS) failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station. Fixed Price DesignJet Belt ReplacementService 195.00. The most common Likely HP Error Code messages youmight see on the display are: Switch power. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Error Codes _ HP _ DesignJet T120 _ Code 21:10. Explore our HPDesignjet Videos - self help, fault and error code resolution Designjet500/800 Series - Showing 21:10 error code on your printer. Designjet.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    >>>CLICK HERE

  • HP Designjet 500/510/800 Series Printers - System Error 21:10



    Introduction:

    This document explains the general procedure to troubleshoot, isolate and solve System Error Code 21:10 or 21:11. This System Error refers mainly to the Service Station. However, in some cases, it can be also caused by other components.

    Follow the steps listed below to accurately troubleshoot and isolate the problem.
    Troubleshooting:

    1.Disconnect the power cord.

    2.Open the top window.

    3.Manually move the carriage to the left (out from the Service Station).

    NOTE: If the carriage does not manually move to the left, DO NOT FORCE IT. Try to restart a couple of times. Check if it is able to automatically come out at any point while trying to initialize. If so, unplug the power cord immediately. If even after this, the carriage is STILL NOT able to come out, contact technical support for specific instructions about unlocking the carriage.


    4. Check for any visible obstructions (printing area and Service Station).

    NOTE: If the carriage was able to move to the left, manually move it from side to side a couple of times making sure that there are no obstructions:

    • Check that the carriage belt is in good conditions (tight and not worn-out or shredded).
    • Clean and oil (synthetic oil) the carriage rod.
    • Check that the Trailing Cables are flat and move freely following the movement of the carriage.
    • Clean (not scratching) the Encoder Strip (using a non-abrasive liquid and a lint-free cloth).





    IMPORTANT: Damage on ANY of the previous parts mean replacement of it as this will cause quality issues, errors or messages.

    5. Remove all PRINTHEADS (PHs) from the carriage.

    NOTE: In order to remove the PHs, release the blue latch on top of the carriage, then lift up the carriage cover. Use the blue handle on every PH to lift them up. Once they have been removed, make sure to properly close the carriage cover (blue latch engaging the purple hook), then leave the carriage in the middle of the printer. Close the Window.

    6.Reconnect the power cord.

    7.Restart the printer.

    NOTE: If all goes fine, the printer will ask for PHs instead of showing the System Error. If the printer shows the System Error again, disconnect the printer for some seconds, reconnect it and restart. If required, repeat this process at least 3 more times. If the System Error definitely persists after several times, most likely the Service Station needs to be replaced.

    8. Put the PHs back in when asked to do so.

    NOTE: Once the printer asks for PHs, press ENTER to start with the replacement. The carriage will automatically come out of the Service Station. Then the display will ask to open the window and proceed with the replacement. Once they have been inserted, make sure to properly close the carriage cover (no need to move the carriage) and window.

    IMPORTANT: Every PH has its own expiration date stamped on it. Expired PHs can be the cause of the System Error. If any rejection of PHs appears while replacing them or if the printer is unable to finish the PH alignment, then the expired PHs need to be replaced with new ones in warranty. If the issue gets solved but continues to appear from time to time, it is also important to replace them.

    9. If no issue persists, verify functionality.

    10. If the issue persists, perform FIRMWARE (FW) update.

    NOTE: This is recommended ONLY as the last step and ONLY if the FW is not up to date. On the other hand, feel free to update the FW if the printer is able to get to ready at any point. This will improve the general functionality of the device.

    IMPORTANT: For the DJ 500, it is recommended to remove the HPGL2 card (if installed) before updating the FW. For doing this, remove the Card Cover from the back of the Left Hand Cover. Then unscrew the 2 screws attaching the HPGL2 card to the Electronics Module. Finally, pull out the card.

    To update the FW follow the next steps (it will ONLY work if the printer is connected via USB to the computer):

    a. Download (www.hp.com/bizsupport), save and unzip the update file to your computer.

    b. Ensure that the printer is SPECIAL X MODE (this is needed as the printer is not able to get to ready):

    • Disconnect the power cord.
    • Press the CANCEL button.
    • Reconnect the power cord (while still pressing the CANCEL button).
    • Wait until the display shows a flashing ‘X’.

    c. Run the unzipped executable file. A program will be installed and then it will look for the printer automatically.

    d. Follow the instructions to perform the update.

    e. Once the update is complete, the front panel will indicate that the printer must be disconnected.

    f. Disconnect the printer, wait some seconds and then reconnect it.

    IMPORTANT: If the printer is able to get to ready at any point, there is NO need to put the printer in special X mode. It will be detected via USB or Network.

    11. If even after following all the previous steps the issue persists, if you have questions or doubts, or if more assistance is needed, please contact your HP Representative or call HP Technical Support.

    Thank you for your wonderful video on Youtube on how to replace the belt. I ordered the belt from LPS and it arrived yesterday and needless to say I spent last night putting it in. With the help from your video I managed to replace it and put the machine back together again.

    However, as soon as I plugged it in, and the machine turned on, the carriageway tried to make a pass over the service station but came to a stop and error message 20:10 came up on the screen. I do know you mentioned in your video that using wrong or longer screw for the fixing the service station to the printer will bring up this error. And I have used the original screws and at no point used wrong screws. I am a bit confused here.

    Can you please give me some pointers as to how to get rid of this error.

    Thanking you in advance for your kind assistance. 


    You indicated you had a 20:10 error and mentioned the service station.  I assume you mean error 21:10.  Please let me know if this is not correct.

    The 21:10 error can be caused by anything that inhibits the service station motion.  The best way to troubleshoot the service station is to remove the motor and operate the white gears with your fingers to see if there is any obstruction to the movement of the sled with the 4 print head caps on it.  If there is something inhibiting the motion, that will need to be corrected.

    The service station may be in the bracket incorrectly, causing the sled to hit the bottom of the carriage.  You may want to remove the SS and reinsert it.  There is a lip on the front edge of the SS that has to slide on top of a matching lip on the SS bracket.  That could also cause the problem.

    The mounting screws for the SS are shorter than the cover screws.  If the cover screws were used to mount the SS, they cause an obstruction for the grey lever on the right side of the SS and the wiper bar will jam.  

    The data cable that carries the signals to and from the SS may have failed.  One end is connected to the small interconnect board to the rear of the control panel and the other end is connected to the electronics module.  The 24" cable can be ordered from: /c7770-60267-designjet-500-800-interconnect-ribbon-cable and the 42" cable can be ordered from:  /collections/designjet-500-800-parts-page/products/c7769-60298-designjet-500-800-interconnect-cable 

    The grey lever must be able to be moved to the 2 o'clock and 10 o'clock positions and it needs to stay in those positions without falling back to vertical.  If the lever does fall back to vertical, replace the Service Station:

    The service station can be ordered from: /collections/designjet-500-800-parts-page/products/c7769-60149-r-designjet-500-800-service-station-74-95-w-exchange

    Please let me know if you cannot solve the problem.


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    HP DesignJet 500/510/800 Service Station Fixes 21:10 Error

    Youtube video demonstrating how to remove and replace:


    To resolve a 21:10 service error on your HP Designjet 500 or HP Designjet 800 printer, your service station is dirty with ink and needs to be replaced. The service station in this video below is typical of used ones as ink builds up in the spittoon.

    The refurbished service station you will receive from me is guaranteed to work.

    I include a one year exchange warranty.

    This sale requires the return of your defective part.

    OPTION #1:

    I can ship immediately. SHIPPING TODAY REQUIRES A $100.00 REFUNDABLE CORE DEPOSIT. An invoice for the CORE DEPOSIT will be emailed to you via Paypal (credit card payment accepted if you do not have a Paypal account). A pre-paid shipping label for the return of the defective part will be included in the package.

    OPTION #2:

    I send you a pre-paid shipping label for the return of the defective part. When the package tracking number for your defective part is registered on the USPS website, your replacement part will be shipped to you.

    About me

    I was an HP Customer Engineer from 1995-2002.

    During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 19 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

    Please call or email me with your Designjet questions. [email protected] 260.348.5653

    HP Designjet 500 and 800 Series Printers - System Error Messages, Explanations, and Actions

    Introduction

    System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The information below provides an explanation of the error and the recommended action to be taken.

    Continuable and non-continuable error codes

    Some error codes are continuable, which means that it is possible to press the key on the front panel and to continue working with the printer. Non-continuable error codes do not allow work with the printer to continue.

    System error 01:10

    Explanation

    A problem with the Electronics module has occurred.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:11

    Explanation

    The electronics module has detected a connection problem with the cooling fan.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:12

    Explanation

    The EEROM is not configured correctly.

    Recommended action

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:13

    Explanation

    A problem with the Electronics module has occurred.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 02:10

    Explanation

    A problem has occurred with the carriage assembly.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 02:13

    Explanation

    A problem has occurred with the carriage assembly.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 03:10

    Explanation

    A problem has occurred with the printer's power supply.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 04:11

    Explanation

    Jetdirect network card not detected.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove and re-seat the network card. Detailed instructions on network card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 05:09 (only applicable for Designjet 500 series)

    Explanation

    Formatter installed instead of HP-GL/2 accessory card.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the formatter card and install the HP-GL/2 accessory card. Detailed instructions on formatter card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 05:10 (only applicable for Designjet 800 series)

    Explanation

    Formatter card failure, or Formatter card not detected.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the formatter card and re-install the formatter card. Detailed instructions on formatter card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 05:10 (only applicable for Designjet 500 series)

    Explanation

    HP-GL/2 accessory card failure.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the HP-GL/2 accessory card and re-install the HP-GL/2 accessory card. Detailed instructions on HP-GL/2 accessory card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 06:03 (only applicable for Designjet 800 series)

    Explanation

    Hard disk error on the formatter. Verify functionality of the machine by removing the formatter and continue past the system error 05:10. Install a DesignJet 500 driver to print with. Solution: replace the formatter.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the Formatter card and re-install the Formatter card. Detailed instructions on formatter card removal
    3. Plug the power cable in and turn the printer on.
    4. Continue past system error 05:10, and attempt to print via the HP DesignJet 500 print driver.
      To check for the latest firmware updates for your printer using the HP website, go to HP Customer Support - Software and Driver Downloads and enter the printer model number.
    5. If the printer prints fine using the Designjet 500 driver, the formatter card is faulty and should be replaced.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 08:11

    Explanation

    The front panel cannot be detected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 11:11

    Explanation

    The trailing cable is poorly connected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 11:13

    Explanation

    Problem with setting the voltage of the printheads.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 12:11

    Explanation

    A short has been detected in the carriage assembly.

    Recommended action

    1. Turn the printer on.
    2. Allow printer to complete initialization.
    3. Using the Down Arrow key, scroll to the Ink menu (ink drop icon) and press .
    4. Scroll to Replace Printheads and press .
    5. Open the top cover.
    6. Open the carriage cover and remove all printheads.
    7. Turn the printer off.
    8. Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads.
    9. When the contacts are dry, reinstall the printheads and close the carriage cover.
    10. Close the top cover and turn the printer on.
    11. If the error returns, replace all printheads.
    12. After replacing all printhead, attempt to verify printer functionality.
    13. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System Error 17:11 (only applicable for Designjet 500 series)

    Explanation

    A problem has been detected while initializing.

    Recommended action

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 21:10

    Explanation

    Service station failure

    Recommended action

    Possible causes could be:

    • The steps counted by the service station motor are not consistent with the expected length of the current movement.
    • The aerosol fan has reached its maximum current limit. If your printer actually has an aerosol fan then the printer is very old. This fan has been removed (dis-included) from the printer assembly long ago. Service may be required to replace the service station and/or related components.
    • The service station motor has shut down because of blockage. Service may be required to remove Debris, adjust or to replace the service station and/or related components.

    HP offers no technical support for persons who are not qualified to provide HP Warranty repairs.

    Example: Replacing the trailing cable on any DesignJet Printer is not a user service. This is very technical and requires HP-Qualified Service Technicians in order to qualify for HP Warranty coverage. In any case, one who renders repairs to HP Designjet printers (self-help) is strongly recommended to refer to the applicable HP Service Manual, updates and service notes. However, please be aware that HP Service Manuals, technical updates and service notes are published available only for HP-Qualified Service Technicians.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 21:11

    Explanation

    A problem has been detected with the Service Station assembly.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 22:10

    Explanation

    Ink supply station failure

    Recommended action

    Possible causes could be:

    • Reading, writing or initializing the backup EEROM failed.
    • One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it should during the initializing process while depressurizing.
      If the problem persists when you power off, rest and then re-boot the printer, service may be required to replace the Service Station and/or related components.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 41:10

    Explanation

    A problem has been detected with the Paper-Axis motor.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 41:13

    Explanation

    An error in the paper-axis motor encoder quadrature has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 42:10

    Explanation

    A problem has occurred with the Scan-Axis motor.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 43:10

    Explanation

    A problem has occurred with the Vacuum fan.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 43:11

    Explanation

    The Vacuum fan is not detected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 55:11

    Explanation

    A problem with the line sensor has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 56:10

    Explanation

    Drive roller encoder sensor error.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 56:13

    Explanation

    An error in the drive roller encoder sensor quadrature has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 61:04

    Explanation

    Firmware error.

    Recommended action

    Upgrade the printer's firmware (if upgrade is available). Instructions on upgrading the printer's firmware.

    System error 61:05

    Explanation

    The printer was not able to process a job that was sent. This error indicates a communication problem.

    System error 62:03

    Explanation

    Parallel port communication problem.

    Recommended action

    Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length.

    Follow the instructions below to help solve the issue:

    1. Turn the printer off.
    2. Ensure the parallel cable is properly connected to the PC and printer.
    3. Turn the printer on.
    4. Following initialization of the printer, attempt to print the file again.
    5. If problems persists, continue with the remaining steps.
    6. Send an internal print to the printer to verify internal printer functionality:
      1. Load media into the printer (if not already loaded).
      2. On the printer's front panel menu, select the Ink menu (Ink Droplet Icon) and press .
      3. Select Troubleshooting and press .
      4. Follow the instructions on the front panel.
      5. Following a successful troubleshooting plot, internal printer functionality has been verified.
    7. If internal printer functionality is verified and the problem persistss, the issue is being caused by a communication failure between the PC and the printer.
    8. Use the additional steps below to help with isolating the problem:
      • Disable bidirectional communication in the printer driver
      • Try another cable (IEEE 1284, 10 feet or shorter)
      • Test computer port functionality (try another printer, check for port conflicts, etc.)
      • Try printing the file from another computer (if file prints, contact computer manufacturer for further assistance)
      • Try printing over the network (if available) via Jetdirect connectivity
      • A USB connection, if the operating system will support it, can be tried as a means of narrowing down the possible cause of the issue.

    System error 63:03

    Explanation

    LAN card communication problem.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error message persistss, check for a new release of the driver. Go to HP Customer Support - Software and Driver Downloads and enter the printer model number.
      Additional workaround:

    System error 64:03

    Explanation

    USB port communication problem.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error message persistss, check for a new release of the driver.
      Go to HP Customer Support - Software and Driver Downloads and enter the printer model number.

    System error 64:04

    Explanation

    Firmware error (USB port).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Instructions on upgrading the printer's firmware

    System error 65:03

    Explanation

    Generic input/output port communication problem.

    Recommended action

    If error 65:03 occurs when trying to access the printers front panel IO menu, upgrade the firmware to v. A.02.08, which fixes the issue. Instructions on upgrading the printer's firmware

    If the error occurs during printing, follow the instructions below:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error occurred while trying to access the IO Menu, then there is a solution : just upgrade to firmware A.02.08 , which in fact solves this problem. The root cause was the combination of hostname (printer name) and domain name exceeding 31 characters. The maximum length has been extended to 255 characters for an IP address and to 47 for an IPX address.
    6. If the error message persistss, check for a new release of the driver and/or upgrade the printer's firmware. Instructions on upgrading the printer's firmware

    System error 71:04

    Explanation

    Problem allocating memory.

    This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 71:06

    Explanation

    Out of memory problem.

    This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

    Recommended action

    1. Check the amount of RAM in the printer using the front panel (use the printer information utility). If necessary, install more memory into the formatter.
    2. If the problem continues, try processing the file in the PC instead of the printer (select Avoid out of memory in the Advanced options in the Printer Driver)

    System error 72:04

    Explanation

    Problem in the scan-axis (firmware error).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      Instructions on upgrading the printer's firmware

    System error 73:04

    Explanation

    Server error.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      Instructions on upgrading the printer's firmware

    System error 79:04

    Explanation

    Miscellaneous firmware error.

    Recommended action

    More information on resolving 79:04 errors

    System error 81:01

    Explanation

    Paper-axis shutdown.

    Recommended action

    1. Turn the printer off.
    2. Open the Top cover and check for a paper jam.
    3. Remove media if jammed.

      A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

    4. Check inside both end covers to verify no paper is lodged in these areas as well.
    5. Turn the printer on, and attempt to verify functionality.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 81:11

    Explanation

    Paper-axis shutdown (during the paper advance test).

    Recommended action

    Explanation

    Paper-axis shutdown.

    Recommended action

    1. Turn the printer off.
    2. Open the Top cover and check for a paper jam.
    3. Remove media if jammed.

      A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

    4. Check inside both end covers to verify no paper is lodged in these areas as well.
    5. Turn the printer on, and attempt to verify functionality.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 85:10

    Explanation

    Paper-axis shutdown (during the paper advance test).

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:01

    Explanation

    Carriage-Axis shutdown.

    Recommended action

    If this error code appeared but was not caused by a paper jam, then try the following:

    Maybe there is too much friction on the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod using the HP synthetic lubricant specific to the printer. Service may be required to replace the Carriage Motor and/or related components.

    Maybe the Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen, likely it is because the Service Station cannot uncap the Printheads. Do not try to pull on the body of the Carriage. That can damage the Carriage or the Service Station or both. Service may be required to adjust or replace the Service Station and/or related components.

    There may be debris or an object in the path of the Carriage. Check the Carriage movement area for obstructions and remove debris that is blocking the Carriage movement. Service may be required to replace the Carriage and/or related components.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:11

    Explanation

    Carriage-axis shutdown (during the carriage movement test).

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:13

    Explanation

    Carriage-Axis shutdown (firmware error).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization attempt to verify printer functionality.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 87:13

    Explanation

    Unable to read the carriage encoder sensor.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 93:10

    Explanation

    Ink System startup failed.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    Removing/Installing (formatter card, HP-GL/2 card, Jetdirect print server)

    1. Turn the printer off and unplug the power cord.
    2. Remove the accessory card cover from the back of the printer (right-side of printer looking from the back).
      Refer to the following caption
    3. With a flat end screwdriver, unscrew the two screws that attach the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server to the Electronics module.
      Refer to the following caption

      The 500 and 800 series printers have different cards (Formatter, HP-GL/2 accessory, or Jetdirect print server) that may or may not be installed in the printer (optional with some printer models). The preferred slot for the Formatter card and the HP-GL/2 accessory card first slot in the printer (outside slot). The preferred slot for the Jetdirect print server (optional, depending on model) is the inside slot.

      The Formatter card, HP-GL/2 accessory card and the Jetdirect print server will work in any slot, as the EIO slots are interchangeable. Therefore, the cards can be swapped with a different slot for additional troubleshooting purposes.

    4. Remove the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server as needed.
      Refer to the following caption
    5. Reinstall the applicable card into the necessary slot.
    6. Using the flat ended screwdriver, gently tighten the screws until the card is secure.

      Do not overtighten the screws.

    7. Reinstall the accessory card cover.
    8. Plug the printer's power cord back in.
    9. Turn the printer on and attempt to verify functionality.

    Upgrading printer firmware

    Follow these steps to check for the latest firmware updates for your printer using the HP website.

    1. Make sure the printer is on and connected to the computer, either through your local network or a USB cable.
    2. Go to HP Customer Support - Software and Driver Downloads.
    3. If a Let's identify your product to get started page displays, select Printer, type your printer model number, and then select Submit. The software results page for your printer displays with the default operating system selected.
    4. If you need to change the version of Windows, select Change, select your version, and then select Change.
    5. select Firmware, and then select Download.
      If a Firmware section is not listed, an update is not currently available for your printer.
    6. Save the file to your computer.
    7. Locate and then open the file to start the installation process.
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      HP DesignJets 500 - system error 21:10

      Hi everyone! I've this error code 21:10 on the HP 500...
      I don't really know nothing about this machines...
      What can I do?

      Thanks for help!






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    watch the video

    HP Designjet 500 System Error 21:10 part 2

    HP Designjet 500 and 800 Series Printers - System Error Messages, Explanations, and Actions

    Introduction

    System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The information below provides an explanation of the error and the recommended action to be taken.

    Continuable and non-continuable error codes

    Some error codes are continuable, which means that it is possible to press the key on the front panel and to continue working with the printer. Non-continuable error codes do not allow work with the printer to continue.

    System error 01:10

    Explanation

    A problem with the Electronics module has occurred.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:11

    Explanation

    The electronics module has detected a connection problem with the cooling fan.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:12

    Explanation

    The EEROM is not configured correctly.

    Recommended action

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 01:13

    Explanation

    A problem with the Electronics module has occurred.

    Recommended action

    Turn the printer off and allow five minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 02:10

    Explanation

    A problem has occurred with the carriage assembly.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 02:13

    Explanation

    A problem has occurred with the carriage assembly.

    Recommended action

    Turn the printer off and allow getlasterror 126 masm few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 03:10

    Explanation

    A problem has occurred with the printer's power supply.

    Recommended action

    Turn the printer off and aion cryengine error xrenderd3d9.dll a few minutes for printer hp dj 500 error 21 10 cool. Turn the mysql error code 1017 on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 04:11

    Explanation

    Jetdirect network card not detected.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove and re-seat the network card, hp dj 500 error 21 10. Detailed instructions on network card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 05:09 (only applicable for Designjet 500 series)

    Explanation

    Formatter installed instead of HP-GL/2 accessory card.

    Recommended action

    1. Turn the printer off hp dj 500 error 21 10 unplug the power cable from the back of the delphi run time error 105 the formatter card and install the HP-GL/2 accessory card. Detailed instructions on formatter card removal
    2. Plug the power cable in, turn the printer on and attempt to verify functionality.
    3. If the problem persists, hp dj 500 error 21 10, select Support at the top of the page for additional HP support and contact options.

    System error 05:10 (only applicable for Designjet 800 series)

    Explanation

    Formatter card failure, or Formatter card not detected.

    Recommended action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the formatter card and re-install the formatter card. Detailed instructions on formatter card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional Tecdoc error 6006 support and contact options.

    System error 05:10 (only applicable for Designjet 500 series)

    Explanation

    HP-GL/2 accessory card failure.

    Recommended action

    1. Turn the printer off and unplug islom terror emas power cable from the back of the printer.
    2. Remove the HP-GL/2 accessory card and re-install the HP-GL/2 accessory card. Detailed instructions on HP-GL/2 accessory card removal
    3. Plug the power cable in, turn the printer on and attempt to verify functionality.
    4. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 06:03 (only applicable for Designjet 800 series)

    Explanation

    Hard disk error on the formatter. Verify functionality of the machine by removing the formatter and continue past the system error 05:10. Install a DesignJet 500 driver to print with. Solution: replace the asus error 1826 free space not found action

    1. Turn the printer off and unplug the power cable from the back of the printer.
    2. Remove the Formatter card and re-install the Formatter card. Hp dj 500 error 21 10 instructions on formatter card removal
    3. Plug the power cable in and turn the printer on.
    4. Continue past system error 05:10, and attempt to print via the HP DesignJet 500 print driver.
      To check for the latest firmware updates for your printer using the HP website, go to HP Customer Support - Software and Driver Downloads and enter the printer model number.
    5. If the printer prints fine using the Designjet 500 driver, hp dj 500 error 21 10, the formatter card is faulty and should be replaced.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 08:11

    Explanation

    The front panel cannot be detected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 11:11

    Explanation

    The trailing cable is poorly connected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 11:13

    Explanation

    Problem with setting the voltage of the printheads.

    Recommended action

    Turn the printer off and allow a few minutes for printer to hp dj 500 error 21 10. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 12:11

    Explanation

    A short has been detected in the carriage assembly.

    Recommended action

    1. Turn the printer on.
    2. Allow printer to complete initialization.
    3. Using the Down Arrow key, scroll to the Ink menu (ink drop icon) and press .
    4. Scroll to Replace Printheads and press .
    5. Open the top cover.
    6. Open the carriage cover and remove all printheads.
    7. Turn the printer off.
    8. Using a lint-free cloth dampened with water, clean the electrical contacts on the carriage and the printheads.
    9. When the contacts are dry, reinstall the printheads and close the carriage cover.
    10. Close the top cover and turn the printer on.
    11. If the error returns, replace all printheads.
    12. After replacing all printhead, attempt to verify printer functionality.
    13. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System Error 17:11 (only applicable for Designjet 500 series)

    Explanation

    A problem has been detected while initializing.

    Recommended action

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 21:10

    Explanation

    Service station failure

    Recommended action

    Possible causes could be:

    • The steps counted by the service station motor are not consistent with the expected length of the current movement.
    • The aerosol fan has reached its maximum current limit. If your printer actually has an aerosol fan then the printer is very old. This fan has been removed (dis-included) from the printer assembly long ago. Service may be required hp dj 500 error 21 10 replace the service station and/or related components.
    • The service station motor has shut down because of blockage. Service may be required to remove Debris, adjust or to replace the service station and/or related components.

    HP offers no technical support for persons who are not qualified to provide HP Warranty repairs.

    Example: Replacing the trailing cable on any DesignJet Printer is not a user service. This is very technical and requires HP-Qualified Service Technicians in order to qualify for HP Warranty coverage. In any case, one who renders repairs to HP Designjet printers (self-help) is strongly recommended to refer to the applicable HP Service Manual, updates and service notes, hp dj 500 error 21 10. However, please be aware that HP Service Manuals, technical updates and service notes are published available only for HP-Qualified Service Technicians.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 21:11

    Explanation

    A problem has been detected with the Service Station assembly.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support hp dj 500 error 21 10 contact options.

    System error 22:10

    Explanation

    Ink supply station failure

    Recommended action

    Possible causes could be:

    • Reading, writing or initializing the backup EEROM failed.
    • One of the out-of-ink sensors (located in the Ink Supply Station) sadx mdl error not reporting what it should during the initializing process while depressurizing.
      If the problem persists when you power off, rest and then re-boot the printer, service may be required to replace the Service Station and/or related components.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 41:10

    Explanation

    A problem has been detected with the Paper-Axis motor.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 41:13

    Explanation

    An error in the paper-axis motor encoder quadrature has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 42:10

    Explanation

    A problem has occurred with the Scan-Axis motor.

    Recommended action

    Turn the printer off hp dj 500 error 21 10 allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 43:10

    Explanation

    A problem has occurred with the Vacuum fan.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 43:11

    Explanation

    The Vacuum fan is not detected.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 55:11

    Explanation

    A problem with the line sensor has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 56:10

    Explanation

    Drive roller encoder sensor error.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 56:13

    Explanation

    An error in the drive roller encoder sensor quadrature has occurred.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 61:04

    Explanation

    Firmware error.

    Recommended action

    Upgrade the printer's firmware (if upgrade is available). Instructions on upgrading the printer's firmware.

    System error 61:05

    Explanation

    The printer was not able to process a job that was sent. This error indicates a communication problem.

    System error 62:03

    Explanation

    Parallel port communication problem.

    Recommended action

    Before continuing, verify that the parallel cable being used is an IEEE 1284 compliant cable no longer than 10 feet in length.

    Follow the instructions below to help solve the issue:

    1. Turn the printer off.
    2. Ensure the parallel cable is properly connected to the PC and printer.
    3. Turn the printer on.
    4. Following initialization of the printer, attempt to print the file again.
    5. If problems persists, continue with the remaining steps.
    6. Send an internal print to hp dj 500 error 21 10 printer to verify internal printer functionality:
      1. Load media into the printer (if not already loaded).
      2. On the printer's front panel menu, select the Ink menu (Ink Droplet Icon) and press .
      3. Select Troubleshooting and press .
      4. Follow the instructions on the front panel.
      5. Following a successful troubleshooting plot, internal printer functionality has been verified.
    7. If internal printer functionality is verified and the problem persistss, the issue is being caused by a communication failure between the PC and the printer.
    8. Use the additional steps below to help with isolating the problem:
      • Disable bidirectional communication in the printer driver
      • Try another cable (IEEE 1284, 10 feet or shorter)
      • Test computer port functionality (try another printer, check for port conflicts, etc.)
      • Try printing the file from another computer (if file prints, contact computer manufacturer for further assistance)
      • Try printing over the network (if available) via Jetdirect connectivity
      • A USB connection, if the operating system will support it, can be tried as a means of narrowing down the possible cause of the issue.

    System error 63:03

    Explanation

    LAN card communication problem.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error message persistss, check for a new release of the driver. Go to HP Customer Support - Software and Driver Downloads and enter the printer model number.
      Additional workaround:

    System error 64:03

    Explanation

    USB port communication problem.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not service call 069 error used to send the binary file to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error message persistss, check for a new release of the driver.
      Go to HP Customer Support - Software and Driver Downloads and enter the printer model number.

    System error 64:04

    Explanation

    Firmware error (USB port).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available). Instructions on upgrading the printer's firmware

    System error 65:03

    Explanation

    Generic input/output port communication problem.

    Recommended action

    If error 65:03 occurs when trying to access the printers front panel IO menu, upgrade the firmware to v. A.02.08, which fixes the issue. Instructions on upgrading the printer's firmware

    If the error occurs during printing, follow the instructions below:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, re-create the file and try printing again.
    4. If the file is PostScript, check to see if it is binary. If the file is binary, use AppleTalk to send the file to the printer. If AppleTalk is not being used to send the binary hp dj 500 error 21 10 to the printer, change the printer's internal PostScript settings to Binary (Set-up menu, PS settings, Encoding, Binary).
    5. If the error occurred while trying to access the IO Menu, then there is a solution : just upgrade to firmware A.02.08which in fact solves this problem. The root cause hp dj 500 error 21 10 the combination of hostname (printer name) and domain name exceeding 31 characters. The maximum length has been extended to 255 characters for an IP address and allow_url_fopen on 500 error 47 for an IPX address.
    6. If the error message persistss, check for a new release of the driver and/or upgrade the printer's firmware. Instructions on upgrading the printer's firmware

    System error 71:04

    Explanation

    Problem allocating memory.

    This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 71:06

    Explanation

    Out of memory problem.

    This error code only appears in HP Designjet 800 series, or in the Designjet 500 series printers with HP-GL/2 cards installed.

    Recommended action

    1. Check the amount of RAM in the printer using the front panel (use the printer information utility). If necessary, install more memory into the formatter.
    2. If the problem continues, try processing the file in the PC instead of the printer (select Avoid out of memory in the Advanced options in the Printer Driver)

    System error 72:04

    Explanation

    Problem in the scan-axis (firmware error).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      Instructions on upgrading the printer's firmware

    System error 73:04

    Explanation

    Server error.

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization re-send the file that generated the error.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      Instructions on upgrading the printer's firmware

    System error 79:04

    Explanation

    Miscellaneous firmware error.

    Recommended hp dj 500 error 21 10 information on resolving 79:04 errors

    System error 81:01

    Explanation

    Paper-axis shutdown.

    Recommended action

    1. Turn the printer off.
    2. Open the Top cover and check for a paper jam.
    3. Remove media if jammed.

      A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

    4. Check inside both end covers to verify no paper is lodged in these areas as well.
    5. Turn the printer on, and attempt to verify functionality.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 81:11

    Explanation

    Paper-axis shutdown (during the paper advance test).

    Recommended action

    Explanation

    Paper-axis shutdown.

    Recommended action

    1. Turn the printer off.
    2. Open the Top cover and check for a paper jam.
    3. Remove media if jammed.

      A manila folder can be used to aid in removing jammed paper. Lift the blue lever and insert the folder into the paper path to remove jammed paper.

    4. Check inside both end covers to verify no paper is lodged in these areas as well.
    5. Turn the printer on, and attempt to verify functionality.
    6. If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 85:10

    Explanation

    Paper-axis shutdown (during the paper advance test).

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:01

    Explanation

    Carriage-Axis shutdown.

    Recommended action

    If this error code appeared but was not caused by a paper jam, then try the following:

    Maybe there is too much friction on the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod using the HP synthetic lubricant specific to the printer. Service may be required to replace the Carriage Motor and/or related components.

    Maybe the Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen, likely it is because the Service Station cannot uncap the Printheads. Do not try to pull on the body of the Carriage. That can damage the Carriage or the Service Station or both. Service may be required to adjust or replace the Service Station and/or related components.

    There may be debris or an object in the path of the Carriage. Check the Carriage movement area for obstructions and remove debris that is blocking the Carriage movement. Service may be required to replace the Carriage and/or related components.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:11

    Explanation

    Carriage-axis shutdown (during the carriage movement test).

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool, hp dj 500 error 21 10. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 86:13

    Explanation

    Carriage-Axis shutdown (firmware error).

    Recommended action

    Follow the instructions below to help solve the issue:

    1. Turn the printer off and allow a few minutes for printer to cool.
    2. Turn on the printer, following initialization attempt to verify printer functionality.
    3. If the error re-appears, upgrade the printer's firmware (if upgrade is available).
      If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 87:13

    Explanation

    Unable to read the carriage encoder sensor.

    Recommended action

    Turn the printer off and allow hp dj 500 error 21 10 few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    System error 93:10

    Explanation

    Ink System startup failed.

    Recommended action

    Turn the printer off and allow a few minutes for printer to cool. Turn the printer on and attempt to verify functionality.

    If the problem persists, select Support at the top of the page for additional HP support and contact options.

    Removing/Installing (formatter card, HP-GL/2 card, Jetdirect print server)

    1. Turn the printer off and unplug the power cord.
    2. Remove the accessory card cover from the back of the printer (right-side of printer looking from the back).
      Refer to the following caption
    3. With a flat end screwdriver, unscrew the two screws that attach the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server to the Electronics module.
      Refer to the following caption

      The 500 and 800 series printers have different cards (Formatter, HP-GL/2 accessory, or Boot1 error hackintosh print server) that may or may not be installed in the printer (optional with some printer models). Hp dj 500 error 21 10 preferred slot for the Formatter card and the HP-GL/2 accessory card first slot in the printer (outside slot). The preferred slot for the Jetdirect print server (optional, depending on model) is the inside slot.

      The Formatter card, HP-GL/2 accessory card and the Jetdirect print server will work in any slot, as the EIO slots are interchangeable. Therefore, the cards can be swapped with a different slot for additional troubleshooting purposes.

    4. Remove the Formatter card, HP-GL/2 accessory card, or the Jetdirect print server as needed.
      Refer to the following <i>hp dj 500 error 21 10</i> src=
    5. Reinstall the applicable card into the necessary slot.
    6. Using the flat ended screwdriver, gently tighten the screws until the card is secure.

      Do not overtighten the screws.

    7. Reinstall the accessory card cover.
    8. Plug the printer's power cord back in.
    9. Turn the printer on and attempt to verify functionality.

    Upgrading printer firmware

    Follow these steps to check for the latest firmware updates for your printer using the HP website.

    1. Make sure the printer is on and connected to the computer, either through your local network or a USB cable.
    2. Go to HP Customer Support - Software and Driver Downloads.
    3. If a Let's identify your product to get started page displays, select Printer, type your printer model number, and then select Submit. The software results page for your printer displays with the default operating system selected.
    4. If you need to change the version of Windows, select Change, select your version, and then select Change.
    5. select Firmware, and then select Download.
      If a Firmware section is not listed, an update is not currently available for your printer.
    6. Save the file to your computer.
    7. Locate and then open the file to start the installation process.

    Hp Designjet Error Code 21 10 - · PDF fileHp Designjet Error Code 21 10 HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hp designjet 4000ps error

  • Hp Designjet Error Code 21 10HP Designjet 500 System Error 21:10 part 1 DesignJet 500 repair 21:10 ( 21.10) error. Hpdesignjet 4000ps error on screen 21.13as per error code service station problem. But servicestation 09-16-2014 10:14 PM. This forum is focused.

    The error code means there is too much crap in the back ofthe doohickey. Watch and learn.One of the most common errors on the Designjet 500 and 800 is the 21:10 error. Expert mobileengineers are available now to fix this problem. On site. HP Designjet 500 System Error 21:10part 2 HOW TO CLEAN, FLUSH AND PRIME THE HP. Need help with some of yourDesignjet error codes? want a quick refresher on HP DesignJet Printers Designjet 500 21:11error Designjet 500 22:10 error.

    Hp Designjet Error Code 21 10>>>CLICK HERE

  • plotter. Noise coming from DesignjetT1100/T1120/T610 Error 21:YZ, HP-GL/2accessory card failure. Designjet.If the error code reappears, upgrade the printer's firmware. Click herefor I recently had the 21:10 error message pop up on my HP Designjet500. I first tried. hp designjet z6100 42:10 error code 42:10 Electricalfault in Carriage Motor or starting the Scan Axis or Homing Scan Axis.:it is not uncommon to find. HP Designjet Plotters Common ErrorCodes: 11:11 trailing cable failure, 12:11 carriage assembly failure, 21:10service station failure, 22:10 ink supply station. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.New in box from 1st Call 4 Service Ltd HP DesignJet Z6100 printerPart: Error Code 87:01 86:01 81:01 & 75:21:10 - Q6651-60277 -Maintenance Kit 2 - HP. HP Designjet Plotter Wide Format RepairServices / Hawaiian Gardens Ca Printer Repair. Maintenance Error /blank pages / Fully Refurbished printer for sale Error-Code Designjet500, 510, 800, 815 Error 21:10 Service station failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Find out the meaning and solutions for the error code on your HPDesignjet T-Series Error 01.1:10, Error 01.2:10, Error 02.1:10, Error11:11, Error 21:10, Error.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

  • system error codes and their respective descriptions and recommendedcorrective 08:10. Front Panel does not respond. 21:10. Service Station(SS) failure.

    HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station, hp dj 500 error 21 10. Fixed Price DesignJet Belt ReplacementService 195.00. The most common Likely HP Error Code messages youmight see on the display are: Switch power. HP Designjet Plotters Common Error Codes: 11:11 trailing cable failure, 12:11 carriageassembly failure, 21:10 service station failure, 22:10 ink supply station.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    Error Codes _ HP _ DesignJet T120 _ Code 21:10. Explore our HPDesignjet Videos - self help, fault and error code resolution Designjet500/800 Series - Showing 21:10 error code on your printer. Designjet.HP Designjet Plotters Common Error Codes: 11:11 trailing cablefailure, 12:11 carriage assembly failure, 21:10 service station failure,22:10 ink supply station.

    >>>CLICK HERE

  • Thank you for your wonderful video on Youtube on how to replace the belt. I ordered the belt from LPS and it arrived yesterday and needless to say I spent last night putting it in. With the help from your video I managed to replace it and put the machine back together again.

    However, as soon as I plugged it in, and the machine turned on, the carriageway tried to make a pass over the service station but came to a stop and error message hp dj 500 error 21 10 came up on the screen. I do know you mentioned in your video that using wrong or longer screw for the fixing the service station to the printer will bring up this error. And I have used the original screws and at no point used wrong screws. I am a bit confused here.

    Can you please give me some pointers as to how to get rid of this error.

    Thanking you in advance for your kind assistance. 


    You indicated you had a 20:10 error and mentioned the service station.  I assume you mean error 21:10.  Please let me know if this is not correct.

    The 21:10 error can be caused by anything that inhibits the service station motion.  The best way to troubleshoot the service station is to remove the motor and operate the white gears with your fingers to see if there is any obstruction to the movement of the sled with the 4 print head caps on it.  If there is something inhibiting the motion, that will need to be corrected.

    The service station may be in the bracket incorrectly, causing the sled to hit the bottom of the carriage.  You may want to remove the SS and reinsert it.  There is a lip on the front edge of the SS that has to slide on top of a matching lip on the SS bracket.  That could also cause the problem.

    The mounting screws for the SS are shorter than the cover screws.  If the cover screws were used to mount the SS, they cause an obstruction for the grey lever on the right side of the SS and the wiper bar will jam.  

    The data cable that carries the signals to and from the SS may have failed.  One end is connected to the small interconnect board to the rear of the control panel and the other end is connected to the electronics module.  The 24" cable can be ordered from: /c7770-60267-designjet-500-800-interconnect-ribbon-cable and the 42" hp dj 500 error 21 10 can be runtime error cps r06.10.08 from:  /collections/designjet-500-800-parts-page/products/c7769-60298-designjet-500-800-interconnect-cable 

    The grey lever must be able to be moved to the 2 o'clock and 10 o'clock positions and it needs to stay in those positions without falling back to vertical.  If the lever does fall back to vertical, replace the Service Station:

    The service station can be ordered from: /collections/designjet-500-800-parts-page/products/c7769-60149-r-designjet-500-800-service-station-74-95-w-exchange

    Please let me know if you cannot solve the problem.


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    HP DesignJet 500/510/800 Service Station Fixes 21:10 Error

    Youtube video demonstrating how to remove and replace:


    To resolve a 21:10 service error on your HP Designjet 500 or HP Designjet 800 printer, your service station is dirty with ink and needs to be replaced. The service station in this video below is typical of used ones as ink builds up in the spittoon.

    The refurbished service station you will receive from me is guaranteed to work.

    I include a one year exchange warranty.

    This sale requires the return of your defective part, hp dj 500 error 21 10.

    OPTION #1:

    I can ship immediately. SHIPPING TODAY REQUIRES A $100.00 REFUNDABLE CORE DEPOSIT. An invoice for the CORE DEPOSIT will be emailed to you via Paypal (credit card payment accepted if you do not have a Paypal account). A pre-paid shipping label for the return of the defective part will be included in the package.

    OPTION #2:

    I send you a pre-paid shipping label for the return of the defective part. When the package tracking number for your defective part is registered on the USPS website, your replacement part will be shipped to you.

    About me

    I was an HP Customer Engineer from 1995-2002.

    During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 19 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.

    Please call or email me with your Designjet questions. [email protected] 260.348.5653

    System error 21:10 is usually a Service Station failure. Error 21:10  may be seen on the LCD display of the following models: DesignJet 500, DesignJet 510 and DesignJet 800.

    The first thing you could try is “Turn the printer off and allow a few minutes for printer to cool, then turn the printer back on again.”

    If this does not resolve the error, the HP DesignJet 500/800 Series Service Station Assembly C7769-60374 will most likely need replacing.  You can buy this genuine HP C7769-60374 from Rightpartsand use your own engineer, or we can replace it on-site in under an hour. Please email for a quotation.

    Logging calls.
    1. Complete our plotter repair on-line booking form
    2. Telephone on 01256 895955
    3. Send an e-mail to [email protected]

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    HP DesignJet 500/800 Series System error 21:10, HP DesignJet 500 Series System error 21:10, HP DesignJet 800 Series System error 21:10, HP DesignJet 500/800 System error 21:10, HP DesignJet 500 System error 21:10, HP DesignJet 800 System error 21:10, HP DesignJet 500 error 21:10, HP DesignJet 800 error 21:10, C7769-60374 (old part no: C7769-60149).

    Categories DesignJet RepairTags DesignJet Repair, DesignJet Repairs

    HP Designjet 500/510/800 Series Printers - System Error 21:10



    Introduction:

    This document explains the general procedure to troubleshoot, isolate and solve System Error Code 21:10 or 21:11. This System Error refers mainly to the Service Station. However, in some hp dj 500 error 21 10, it can be also caused by other components.

    Follow the steps listed below to accurately troubleshoot and isolate the problem.
    Troubleshooting:

    1.Disconnect the power cord.

    2.Open the top window.

    3.Manually move the carriage to the left (out from the Service Station).

    NOTE: If the carriage does not manually move to the left, DO NOT FORCE Hp dj 500 error 21 10. Try to restart a couple of times, hp dj 500 error 21 10. Check if it is able to automatically cant start driver - error 2 out at any point while trying to initialize. If so, unplug the power cord immediately. If even after this, the carriage is STILL NOT able to come out, contact technical support for specific instructions about unlocking the carriage.


    4. Check for any visible obstructions (printing area and Service Station).

    NOTE: If the carriage was able to move to the left, manually move it from side to side a couple of times making sure that there are no obstructions:

    • Check that the carriage belt is in good conditions (tight and not worn-out or shredded).
    • Clean and oil (synthetic oil) the carriage rod.
    • Check that the Trailing Cables are flat and move freely following the movement of the carriage.
    • Clean (not scratching) the Encoder Strip (using a non-abrasive liquid and a lint-free cloth).





    IMPORTANT: Damage on ANY of the previous parts mean replacement of it as this will cause quality issues, errors or messages.

    5. Remove all PRINTHEADS (PHs) from the carriage.

    NOTE: In order to remove the PHs, release the blue latch on top of the carriage, then lift up the carriage cover, hp dj 500 error 21 10. Use the blue handle on every PH to lift them up. Once they have been removed, make sure to properly close the carriage cover (blue latch engaging the purple hook), then leave the carriage in the middle of the printer, hp dj 500 error 21 10. Close the Window.

    6.Reconnect the power cord.

    7.Restart the printer.

    NOTE: If all goes fine, the printer will ask for PHs instead of showing the System Error. If the printer shows the System Error again, disconnect the printer for some seconds, reconnect it and restart. If required, repeat this process at least 3 more times. If the System Error definitely persists after several times, most hp dj 500 error 21 10 the Service Station needs to be replaced.

    8. Put the PHs back in when asked to do so.

    NOTE: Once the printer asks for PHs, press ENTER to start with the replacement, hp dj 500 error 21 10. The carriage will automatically come out of the Service Station. Then the display will ask to open the window and proceed with the replacement. Once they have been inserted, make sure to properly close the carriage cover (no need to move the carriage) and window.

    IMPORTANT: Every PH has its own expiration date stamped on it. Expired PHs can be the cause of the System Error. If any rejection of PHs appears while replacing them or if the printer is unable to finish the PH alignment, then the expired PHs need to be replaced with new ones in warranty. If the issue gets solved but continues to appear from time to time, it is also important to replace them.

    9. If no issue persists, verify functionality.

    10. If the issue persists, perform FIRMWARE (FW) update.

    NOTE: This is recommended ONLY as the last step and ONLY if the FW is not up to date. On the other hand, feel free to update the FW if the printer is able to get to ready at any point. This will improve the general functionality of the device.

    IMPORTANT: For the DJ 500, it is recommended to remove the HPGL2 card (if installed) before updating the FW. For doing this, remove the Card Cover from the back of the Left Hand Cover. Then unscrew the 2 screws attaching the HPGL2 card to the Electronics Module. Finally, pull out the card.

    To update the FW follow the next steps (it will ONLY work if the printer is connected via USB to the computer):

    a. Download (www.hp.com/bizsupport), save and unzip the update file to your computer.

    b, hp dj 500 error 21 10. Hp dj 500 error 21 10 that the printer is SPECIAL X MODE (this is needed as the printer is not able to get to ready):

    • Disconnect the power cord.
    • Press the CANCEL button.
    • Reconnect the power cord (while still pressing the CANCEL button).
    • Wait until the display shows a flashing ‘X’.

    c. Run the unzipped executable file. A program will be installed and then it will look for the printer automatically.

    d. Follow the instructions to perform the update.

    e. Once the update is complete, the front panel will indicate that the printer must be disconnected.

    f. Disconnect the printer, wait some seconds and then reconnect it.

    IMPORTANT: If the printer is able to get to ready at any point, there is NO need to put the printer in special X mode. It will be detected via USB or Network.

    11. If even after following all the previous steps the issue persists, if you have questions or doubts, or if more assistance is needed, please contact your HP Representative or call HP Technical Support.
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    1. Technician fdmarty's Avatar
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      HP DesignJets 500 - system error 21:10

      Hi everyone! I've this error code 21:10 on the HP 500.
      I don't really know nothing about this machines.
      What can I do?

      Thanks for help!






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    hp dj 500 error 21 10

    1 Comments

    1. I am sorry, I can help nothing, but it is assured, that to you necessarily will help. Do not despair.

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