Error 1311.source file not found

error 1311.source file not found

Error: Error 1311: Source file not found: \PATH\ Verify that the file exists and that you can access it when installing a workstation. ERROR 1311: Source File Not Found. Trying to install upgrade Acrobat Pro XI on Server 2003. We already have Acrobat Pro 9 installed. Install starts. IRIS PAYE - Master Installation Error 1311 - Source file not found This error will occur when the install/uninstall information cannot be located on the.

Error 1311.source file not found - idea

How to Solve Quickbooks Error 1311- Source File Not Found

QuickBooks Error code 1311 is a very common error found in QuickBooks software. This error occurs when QuickBooks is trying to access a company file, but the path to that file is invalid. There can be several reasons for this error, such as the QuickBooks installation being damaged, the QuickBooks desktop file being damaged, or the Microsoft .NET Framework not being installed properly.

Symptoms of QuickBooks Error Code 1311

By learning about these early signs of the error, you can prepare in advance for this issue. It will easily help fix the bug.

  • At first, the error message will pop up on the screen.
  • Whenever the user exports media, the QuickBooks stops working.
  • The user is unable to export files to Microsoft Excel.

Ways to Fix The 1311 Source File Not Found Issue

From the introduction, we learned that there are multiple reasons why this error occurs. Hence, it is also obvious that there are many ways to resolve the QuickBooks Error Code 1311.

Solution 1: Change the CD-ROM Access

In this method, the admin user changes the accessibility of CD-ROM and authorizes limited users as per their wish.

  • Firstly, the user has to go to the start menu. They can find it by pressing the Windows button on the keyboard or clicking the left side button of windows on the screen.
  • Now, go to the control panel and click the administrative tools option.
  • Finally, click the local security policy. This option will let the admin user make changes to the accessibility accordingly.
  • Lastly, open the local policies folder, and click the security option.
  • You will get the option of restricting access to CD ROM. You have to restrict it to those who are currently logged into your local network.

Redo this step and reboot the computer to check if the QuickBooks Error 1311 is resolved or not.

Solution 2: Installing Files From The Hard Drive.

Here, by changing the destination of files from the local system to the hard drive, we will resolve the Quickbooks Error 1311.

  • Firstly, insert the CD in your CD Rom Drive and click start from the options. After that, click the explore button.

  • In the left pane, click the desktop. Click the option to create a new folder on the desktop.

  • Create the new folder, and click the file menu from the toolbar.

  • Rename the newly made folder as QuickBooks to easily locate the folder.

  • Copy the setup .exe, third party, and QuickBooks files in this folder.

At last, manually install the QuickBooks Updates and check if the issue is resolved or not.

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Error 1311.Source file not found when upgrading from NetBackup version 7.0 to version 7.1


Upgrading NetBackup from version 7.0 to 7.1 on a Windows 2008 Master server, the installation gets up to 99%  but then performs a roll back action.


Error Message


Check the properties of the downloaded and extracted  ' NetBackup_7.1_Win ' folder.
Although it contains 238 Files, and 30 Folders the  Size reported is only 1.90 GB  (2,046,299,206 bytes)


Compare to the extracted   ' NetBackup_7.1_Win ' folder  on a working installation, which has a size of 2.24 GB
 (2,412,735,699 bytes)




Redownload the file.

Ensure the extracted size is  2.24 GB  (2,412,735,699 bytes)  and the upgrade will succeed.


Applies To

Windows 2008 R2  x64
2 node Veritas Cluster Server (VCS)   5.1  SP2



You do not have to uninstall Office 2003, try the steps mentioned below and then try reinstalling Office 2007:


Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756  ( ) How to back up and restore the registry in Windows


1. Start -> Run and type REGEDIT -> click ok.

2. Go to key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Delivery.

3. Click on sub key with the Product GUID for Office 2003 product.

4. Change CD Cache value to 0.

5. Restart the Computer.


Hope this helps.

Ruchi Bisht

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This error occurs because there is a problem with the Microsoft® Windows® Installer program used by the software. This error is produced when the AllocateCDRoms registry entry for the following subkey is set to a value of 1:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

Use one of the following methods to resolve this problem.

Method 1

  1. Start the Registry Editor and locate the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

For more information about the AllocateCDRoms registry entry, see the Microsoft Knowledge Base article 172520.

Method 2

Warning! Problems caused by improperly editing the Windows registry could render your computer operating system unusable. Microsoft provides a wealth of critical information that you need to know about the registry in the Microsoft Knowledge Base at

Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry as well as the system.dat and user.dat files as outlined for your operating system in the Microsoft Knowledge Base and in the related solution, TS66513. Additional information about the registry is also contained in the Help topics in the Microsoft Registry Editor.

  • Change the value for the AllocateCDRoms entry to 0.
  • Close the Registry Editor.
    1. Copy the source files from the install CD to the local hard disk drive.
    2. Run the setup.exe file from the local hard disk.

Solution For Error 1311 – Cannot Locate Source File

Download Windows Data Migration Tool

Error 1311 is caused  by either a conflict, or problem, which leads your system to be unable to read a .cab file it requires for the installation of a program / application. This error typically shows for Adobe Acrobat, and also for the likes of Microsoft Office. Here are some typical error messages for the 1311 error:

Error 1311
Cannot locate source file .cab


“Cannot find the file Adobe Acrobat [version]\”

What Causes 1311 Errors?

The Error code 1311 and also the others (1335, 2350) are caused when:

  1. The application installer program doesn’t access the required program setup files from the program setup CD-ROM.
  2. The installation files are in a compressed state.
  3. An AntiVirus program that is on your system is disrupting the setup process.

How To Fix The 1311 / 2350 Error

Step 1 – Check The Installation CD For Damage

One of the biggest causes of the 1311 error is the way in which the installation CD will often be damaged (and unreadable). This is a huge issue, as it means that your computer will not be able to read the files it requires. To fix this, you should look at the reverse (shiny) side of the installation CD and see whether it’s scratched or not. If it is scratched, you should either look for a replacement CD or use one of the CD repair tools you can get from PC stores.

Learn More

Step 2 – Extract Compressed Installation Files

The 1311 error shows when it cannot extract a “cabinet” file from an installation program. A cabinet (.cab) file is used by installation programs to compress a lot of files into a single, smaller file. If your PC shows the 1311 error, it’s typically a sign that the .cab file you are trying to use is either damaged, corrupt or unreadable by your software. If you manually extract this file, it should make the installation work properly again. Here’s what to do:

  • Right-click on the folder and select Extract All.
  • Follow the instructions.
  • Once that has finished, double-click ‘Setup.exe’ in the folder that has the extracted files.

Step 3 – Re-Install The CD-ROM Device

It’s often the case that the CD-ROM will either become damaged or corrupted as Windows is used. This means that if you want to ensure the 1311 error no longer shows, you may wish to try reinstalling the CD-ROM device:

  • Right-click ‘My Computer’ and select Properties.
  • Click the Hardware tab, and select Device Manager.
  • Expand the DVD/CD-ROM section.
  • Right-click on all the devices that are listed in the section and select Uninstall.
  • Close the device manager and restart your computer.
  • Once Windows has re detected the DVD/CD-ROM Drives, insert the installation disk into the disk drive and install Acrobat.

Step 4 – Scan Your PC For Viruses

It’s often the case that viruses will infect Windows computers and prevent the likes of installations from taking place. This is very common, and should be fixed by scanning your PC for viruses. If you have an antivirus program already on your computer, you should use it to scan through your PC and fix the various infections inside; whereas if you don’t have one, you should use the link above to obtain a reliable & effective tool.

Step 5 – Clean Out The Registry

The ‘registry’ is a central database which stores vital settings and information for your system. It’s also, crucially, where Windows stores a lot of vital settings for the core of your system. One of the biggest problems that causes the 1311 error is the way in which many registry files become damaged, causing your computer to show errors. To fix this, it’s highly recommended that you use a “registry cleaner” to scan through your computer and repair the various damaged registry settings that could be causing a problem inside your system. You can download our recommended tool below:

Learn More

How to fix the Runtime Code 1311 Source file not found

Last Updated:

01/02/22 11:19 : A Android user voted that repair method 7 worked for them.

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Article ID: ACX010785EN

Applies To: Windows 10, Windows 8.1, Windows 7, Windows Vista, Windows XP, Windows 2000

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error 1311.source file not found


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