Driver error occurred

driver error occurred

Error occurred loading library pmdb2.dll. System error encountered is 126. The specified module could not be found" when running DB2 session on. For Windows systems, the TAP adapter is in charge of managing VPN connections for the OpenVPN. If an error occurs with the TAP adapter. Solved: hi there - keep struggling to print from O365, and get the error message - An unexpected error occurred in the print driver.

Driver error occurred - understand this

You may need assistance from your IT department in order to proceed with the recommendations in this article. 

Issue 1: An error has occurred. Please try again. 

DocuSign has ended support for TLS 1.0 to meet PCI Security Standards. This error is likely caused by deprecation of the TLS 1.0 security protocol, which is used by older versions of the Print Driver.
   User-added image

Solution 1:

  1. Upgrade to the latest release of the Print Driver, available on our Downloads page. Installing the latest release of the Print Driver (v3.2.1 or newer) will enforce modern TLS over the Print Driver connection and should resolve this error.
There are two installer types for installing Print Driver - .exe and .msi. You can choose the one that best suits your needs.
  • The .exe installer is the simplest method to install Print Driver and is recommended if you are not a system administrator.
  • The .msi installer has several advantages and IT departments often prefer it to manage user installations as it allows them to customize applications to suit user needs, push upgrades, support installation on a range of desktops in multiple locations as well as manage licenses. 
  1. Print Driver v3.1.4.2 does also support modern TLS protocols. However, Windows 7, Server 2012, and Server 2008 environments may not have native support enabled. This error can be resolved for Print Driver v3.1.4.2 by manually enabling modern TLS support in those environments, although updating to the latest release of the Print Driver is encouraged.
    • Versions older than v3.1.4.2 will not function as they do not support modern TLS.

Issue 2: The Print Driver is unable to connect to DocuSign (or blank login page)

This error is likely caused by an internet connectivity issue, or by issues with outdated browser version or configuration. You may receive the error below, or a blank page when attempting to log in to the Print Driver. 

User-added image

Solution 2:

  1. Confirm you have a good internet connection.
  2. Test Your Browser's TLS Support at SSLLabs. If your browser fails to pass the TLS, the best solution is to update your web browser to the latest version. If you are unable to update your browser, then please follow the instructions listed in our Common Internet Explorer Troubleshooting Steps article then reboot your device.
    • Note: The Print Driver is not compatible with older versions of IE or Compatibility View configuration. 
 

Learn More

DocuSign Print Driver v3 (PDF)

If issues continue beyond this, please contact Support for assistance with advanced troubleshooting. 

 

ScanGear (Scanner Driver) Error Messages

Error/Confirmation MessageSolutionYou are trying to scan an image exceeding 100 MB.Scanning images of this size puts a considerable load on the computer, and some applications may be unable to load the image.
Are you sure you want to continue?
  • Check your computer and application, reduce the resolution or scan area as needed, and then scan again.
You are trying to scan an image exceeding 100 MB.
Reduce image size or switch off the thumbnails view mode,
when you want to scan this image.
  • Set the scanning data size to be smaller than 100 MB by reducing the crop size, output resolution, or output size.

    Alternatively, switch to whole image view and scan.

Release the lock switch, detach the USB cable and reconnect.
Scanner driver will be closed.
  • Release the lock switch.

    If the message still appears after releasing the scanner's lock switch, the scanner may be damaged.Contact your nearest Canon service center.

Cannot write or read file.
  • Exit running applications, check that there is sufficient free space on the hard disk, then scan again.
The image cannot be transferred if the application does not support 48-bit color or 16-bit grayscale.
Even the compatible applications, however, may be unable to load the image, depending on data size.Are you sure you want to continue?
  • When using an application that does not support 48-bit color or 16-bit grayscale, select Cancel, and then select "color" or "grayscale" for the color mode and scan again.
Scanning cannot be performed unless the crop size,
output size or output resolution is reduced to
21000 x 30000 pixels or less
and the data size is 1.8 GB or less.
  • Set the scanning data size to be 1.8 GB or less by reducing the crop size, output resolution, or output size.
Scanning cannot be performed unless the crop size,
output size or output resolution is reduced to
50000 x 50000 pixels or less
and the data size is 4.0 GB or less.
  • Set the scanning data size to be 4.0 GB or less by reducing the crop size, output resolution, or output size.

B Data Access Driver Troubleshooting

B.1 SQL Exceptions and Error Messages

Following are some exception examples, with recommendations on how to resolve them.

B.1.1 No Suitable Driver

Exception: java.sql.SQLException: No suitable driver.

Cause: The JD Edwards EnterpriseOne JDBC drivers use the native database JDBC drivers to access physical data. If the class path does not include the necessary drivers, the JDBC drivers throw this exception on any attempt to read physical data.

Recovery: For the Type 4 JDBC driver, contact your system administrator and ensure that all of the applicable JDBC drivers are included in the same class path as the Data Access Driver.

B.1.2 Data Source for F0010, TBLE Not Found

Exception: com.jdedwards.services.objectlookup.DataSourceNotFoundException: Data source for F0010, TBLE not found. (With a cause message in parenthesis)

Cause: This exception indicates that the JDBC driver cannot access its system tables in ERP mode. Table F0010 is the first system table that the JDBC driver attempts to access. Be sure to check the cause message that is attached to the exception message. The exception trace usually includes a direct cause as well.

Recovery: Check the cause exception and follow the recovery instructions listed for those exceptions. If none apply, contact your system administrator and verify that the [JDBj-BOOTSTRAP DATA SOURCE] section of the jdbj.ini file references a valid data source. The JDBj-BOOTSTRAP DATA SOURCE section describes the location of ERP system tables like F0010.

B.1.3 Receiving "[SECURITY_ERROR] A Security Error Occurred"

These errors occur when you create models in Oracle BI Publisher Enterprise using JD Edwards EnterpriseOne tables.

Data Access Driver (DAD) logs contain the following messages:

Sign on: valid = false Sign on: status = 17 Sign on: error message ID = 348com.jdedwards.database.base.JDBException: [SECURITY_ERROR] Asecurity error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. Cause exception com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. JDESpec error code = SPEC_REP_LOAD_FAILED com.peoplesoft.pt.e1.base.metadata.dataAccess.JDESpecException: Spec repository implementation could not be loaded. Spec repository implementation could not be loaded. com.peoplesoft.pt.e1.base.metadata.dataAccess.JDESpecException: Spec repository implementation could not be loaded. For package <PD114> in data source <Central Objects - PD812>, failed to find the package manifest. Aborting the discovery process, this package is not functional. com.jdedwards.database.services.packagelookup.PackageLookupServic eException: Spec repository implementation could not be loaded. com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred. com.jdedwards.base.spec.SpecException: SECURITY_ERROR] A security error occurred. ROJDBC - getColumnsInfo specMap.getSpec() is causing exception for table=F4101 com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred.

Cause: This error occurs when the security token allocated for a Data Access Driver has expired. DAD starts its connection to EnterpriseOne when the BI Publisher Enterprise instance is started. At that time, it requests and obtains a security token from the Security Kernel running on the Enterprise Server. This token is used to grant DAD access to EnterpriseOne tables. The security token has a lifetime, and after it expires transactions between DAD and EnterpriseOne tables will fail.

Solution: See document 885414.1 on My Oracle Support.

B.1.4 Invalid SQL Queries Cause Database or Query Timeout Errors in BI Publisher Enterprise

Invalid SQL queries can cause the following errors.

Example 1

The Data Access Driver shows the following error messages:

08 Dec 2009 09:34:56,531 [SEVERE] - [JDBJ] SQLSTATE = 42000 SQLMessage = SQLMessage = ORA-01795: maximum number of expressions in a list is 1000 08 Dec 2009 09:34:56,531 [SEVERE] - [JDBJ] Query failed to execute within the specified timeout of 10000 ms. Timeout the Query 08 Dec 2009 09:34:56,532 [SEVERE] - [BASE] com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled. 08 Dec 2009 09:34:56,532 [SEVERE] - [BASE] com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled. com.jdedwards.database.base.JDBException:

Solution: Rewrite the SQL query used in BI Publisher Enterprise to avoid using more than 1000 parameters in a WHERE clause expression.

Example 2

The Data Access Driver shows the following error messages:

com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled.

Solution: Increase the connection timeout parameter in jdbj.ini.

[JDBj-CONNECTION POOL] connectionTimeout=1800000 cleanPoolInterval=1800000

Example 3

The Data Access Driver shows the following error messages:

[SQL_EXCEPTION_OCCURRED] An SQL exception occurred: Resultset timeout java.sql.SQLException

Solution: Increase the resultset timeout parameter in jdbj.ini.

[JDBj-RUNTIME PROPERTIES] msSQLQueryTimeout=1800000 resultSetTimeout=1800000 transactionTimeout=1800000

B.1.5 Query Builder Does Not Load JD Edwards EnterpriseOne Tables

Error: Query Builder throws the error "Could not load schema information. Please make sure that this connection is active." This error occurs even though the JDBC data source test connection is successful. The error occurs with or without Proxy Authentication in the JDBC Data Source.

Cause: The e1root log represents that the log in credentials are incorrect in [JDBj-BOOTSTRAP SESSION] section of jdbj.ini, as shown below.

06 Dec 2011 17:47:58,000 [SEVERE] - [JDBJ] Sign on: valid = false Sign on: status = 2 Sign on: error message ID = 331

Solution: To resolve this issue, ensure that you entered valid user, password, role and environment parameters in the [JDBj-BOOTSTRAP SESSION] section. There should not be any blanks.

For example:

[JDBj-BOOTSTRAP SESSION] role=*ALL user=JDE password=xxxxxxxx environment=JPD900

Additionally:

  • Use Server Manager to enter the password, so that it will be encrypted properly. If you enter the password directly in jdbj.ini, it will not be encrypted. An unencrypted password will cause issues in Query Builder.

  • The JDBC data source connection string should use the same environment as the one in the [JDBj-BOOTSTRAP SESSION] section. Otherwise the test connection will fail.

  • After making changes to the jdbj or jas.ini files, restart the BI server to make the changes effective.

ERROR: "CMN_1022 Database driver error. Error occurred loading library pmdb2.dll. System error encountered is 126. The specified module could not be found" when running DB2 session on Windows

Solution

1) For Solution, enter CR with a Workaround if a direct Solution is not available. 2) For HOW TO, enter the procedure in steps. 3) For FAQ, keep your answer crisp with examples. 4) For Whitepaper, keep the content conceptual.

Verify the following:

  • That the IBM DB2 Universal Database Installer (UD​B) is installed on the machine where the Informatica server is running.
  • That the following environment variable settings are on the PowerCenter Server machine by running
.
(location of the DB2 UDB client)

The PATH environment variable includes the \BIN and \FUNCTION subdirectories of the DB2 Client Application Enabler (CAE) installation directory (default C:\SQLLIB).

Example

PATH=C:\WINNT\SYSTEM32;C:\SQLLIB\BIN;C:\SQLLIB\FUNCTION 

  • Informatica Server and DB2 client are of same bit version. If Informatica Server is 64-bit, install 64-bit DB2 client. If Informatica Server is 32-bit, install 32-bit DB2 client. 

For more information, refer to the following KBs:

You could open any binary/dll from DB2 client directory into Text Editor to check if DB2 client is 32-bit or 64-bit.

Note

 

The user that runs the Informatica windows service has read permissions on the SQLLIB directory and sub-directories.


brother at your side

Related Models

DCP-120C, DCP-130C, DCP-165C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-540CN, DCP-585CW, DCP-7020, DCP-7030, DCP-7040, DCP-8060, DCP-8065DN, DCP-8070D, DCP-8080DN, DCP-8085DN, DCP-9040CN, DCP-9045CDN, FAX-1860C, FAX-1960C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2920, FAX-4750e, FAX-5750e, MFC-230C, MFC-240C, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3360C, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5460CN, MFC-5490CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7340, MFC-7345N, MFC-7420, MFC-7440N, MFC-7820N, MFC-7840W, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9010CN, MFC-9120CN, MFC-9320CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW

Driver error occurred - share your

Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer

Summary

Solution for how to install Intel Graphics Driver 26.20.100.8141 or newer when receiving Original Equipment Manufacturer (OEM) installation errors.

Description

Intel Graphics DCH Drivers are now unlocked to upgrade freely between Original Equipment Manufacturer (OEM) drivers and the Intel Generic Graphics Drivers on Download Center starting with driver 26.20.100.8141. However, some users receive an Original Equipment Manufacturer (OEM) error during installation of driver 26.20.100.8141 or newer.

Resolution
Caution

The steps below will remove Original Equipment Manufacturer (OEM) customizations for your platform. If your OEM doesn't have an available DCH driver, Windows Update will most likely not install any customizations after you upgrade to driver 26.20.100.8141 or newer.

If you experience any issues such as flickering, blue screen (BSOD), timeout, detection, and recovery (TDR) failure, etc., reinstall the latest OEM driver for your platform.

If you receive an OEM error when installing graphics driver 26.20.100.8141 or newer, follow these instructions:

  1. Verify that your system has a supported processor generation such as a 6th Generation Intel Processor or higher. To confirm your processor generation, see how to identify your processor here.
  2. Verify that your system has a supported operating system (OS) version, which is Windows 10, 64-bit, version 1709 (also known as "Redstone 3") or higher. To confirm your OS version, see how to identify your OS here.
  3. Before starting, download the latest DCH graphics driver from the Download Center and save it in your disk drive.
  4. Disconnect the internet connection so Windows Update won't automatically reinstall a previous OEM driver.
  5. Open Device Manager by right-clicking the Windows Start icon.
  6. Click Yes when prompted for permission from User Account Control.
  7. Expand the Display adapters section.
  8. Right-click the Intel Graphics entry and select Uninstall device.
    • Important: Check "Delete the driver software for this device".
  9. Right-click anywhere in Device Manager and selectScan for hardware changes.
  10. Repeat steps 4 through 9 until the driver in the Device Manager displays asMicrosoft Basic Display Adapter. It may be necessary to repeat these steps multiple times.
  11. Install the latest DCH graphics driver (downloaded in step 3).
  12. Restart the system and reconnect the internet connection.
  13. Verify the driver is installed in Device Manager.
    1. Double-click the installed Display Adapter.
    2. Click theDriver tab.
    3. Verify the Driver Version and Driver Dateare correct.
  14. Select the Windows Start icon and click the Settings Gear icon to navigate to Update and Security
  15. Select Windows Update and click Check for updates in case there are OEM customizations to reinstall.

ERROR: "CMN_1022 Database driver error. Error occurred loading library pmdb2.dll. System error encountered is 126. The specified module could not be found" when running DB2 session on Windows

Solution

1) For Solution, enter CR with a Workaround if a direct Solution is not available. 2) For HOW TO, enter the procedure in steps. 3) For FAQ, keep your answer crisp with examples. 4) For Whitepaper, keep the content conceptual.

Verify the following:

  • That the IBM DB2 Universal Database Installer (UD​B) is installed on the machine where the Informatica server is running.
  • That the following environment variable settings are on the PowerCenter Server machine by running
.
(location of the DB2 UDB client)

The PATH environment variable includes the \BIN and \FUNCTION subdirectories of the DB2 Client Application Enabler (CAE) installation directory (default C:\SQLLIB).

Example

PATH=C:\WINNT\SYSTEM32;C:\SQLLIB\BIN;C:\SQLLIB\FUNCTION 

  • Informatica Server and DB2 client are of same bit version. If Informatica Server is 64-bit, install 64-bit DB2 client. If Informatica Server is 32-bit, install 32-bit DB2 client. 

For more information, refer to the following KBs:

You could open any binary/dll from DB2 client directory into Text Editor to check if DB2 client is 32-bit or 64-bit.

Note

 

The user that runs the Informatica windows service has read permissions on the SQLLIB directory and sub-directories.


brother at your side

Related Models

DCP-120C, DCP-130C, DCP-165C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-540CN, DCP-585CW, DCP-7020, DCP-7030, DCP-7040, DCP-8060, DCP-8065DN, DCP-8070D, DCP-8080DN, DCP-8085DN, DCP-9040CN, DCP-9045CDN, FAX-1860C, FAX-1960C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2920, FAX-4750e, FAX-5750e, MFC-230C, MFC-240C, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3360C, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5460CN, MFC-5490CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7340, MFC-7345N, MFC-7420, MFC-7440N, MFC-7820N, MFC-7840W, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9010CN, MFC-9120CN, MFC-9320CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW

FAQs & Troubleshooting

MFC-990CW

FAQs & Troubleshooting

Date: 08/08/2022 ID: faq00002630_000

E-mail

The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.

Error Screen

 

This error occurs if you double-click the wrong setup.exe file. Please go to the "[model name]" folder and double-click "Setup.exe" to start the installation.

DCP-135C, DCP-145C, DCP-165C, DCP-195C, DCP-350C, DCP-375CW, DCP-385C, DCP-560CN, DCP-585CW, DCP-6690CW, DCP-7010, DCP-7010L, DCP-7025, DCP-7030, DCP-7045N, DCP-8060, DCP-8065DN, DCP-8070D, DCP-9010CN, DCP-9040CN, FAX-2920, MFC-235C, MFC-250C, MFC-255CW, MFC-465CN, MFC-490CW, MFC-5860CN, MFC-6490CW, MFC-7225N, MFC-7320, MFC-7420, MFC-7440N, MFC-7820N, MFC-795CW, MFC-8220, MFC-8370DN, MFC-8380DN, MFC-8460N, MFC-8860DN, MFC-8880DN, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9840CDW, MFC-990CW

If you need further assistance, please contact Brother customer service:

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To help us improve our support, please provide your feedback below.

Summary

This article covers error codes that are generated by Device Manager in Windows. You probably reached this article because Device Manager or another tool like DXDiag reported an error code, and you are not sure how to resolve it. In this article, we will help you find your error code and suggest what you might try to correct the error.

For general issues within Device Manager, see the following articles:

For issues with specific device types, also see the following articles:

Try these steps first

First, try any of the following common resolutions to correct the error:

Update the device driver from Windows Update

Update the hardware's device driver through Windows Update.


Updated the device driver from the vendor's website

Update the device driver from the vendor's website. Follow their installation or update instructions.

  • If the device was preinstalled on the computer, visit the computer manufacturer's website.

  • If the device was installed after the purchase of the computer, visit the device manufacturer's website.

  • If the device was preinstalled on the computer, and the computer manufacturer does not have an updated driver for the device, visit the device manufacturer's website.

Note Make sure that the device drivers that are being installed are compatible with your current Windows version and platform.

Error codes in Device Manager

If the above steps didn't help you resolve your problem or were not available, locate your error code in the following table, and follow the recommended resolutions for that error code. You may also click the specific error code to get more detail information.

Note This article doesn't contain all error codes generated by Device Manager. If you are getting an error code that isn't listed here, you can contact the hardware device vendor's technical support or Microsoft Support for help.

How to find your error code in Device Manager

  1. In Device Manager, double-click the device type that has the problem.

  2. Right-click the device that has the problem, and then click Properties. This opens the device's Properties dialog box. You can see the error code in the Device status area of this dialog box.

Error Codes and their resolutions

Cause

The device has no drivers installed on your computer, or the drivers are configured incorrectly.

Recommended Resolution

Update the Driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver. If updating the driver does not work, see your hardware documentation for more information.

Note You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.

Full error message

“The driver for this device might be corrupted, or your system may be running low on memory or other resources. (Code 3)”

Cause

The device driver may be corrupted, or you are runningout of memory; the system is running low on system memory and may need to free up or add more memory.

Recommended Resolutions

Close some open applications

If the computer has insufficient memory to run the device, you can close some applications to make memory available. You can also check memory and system resources, and the virtual memory settings.

  • To check memory and system resources, open Task Manager. To do this, press CTRL+ALT+DELETE, and then click Task Manager.

  • To check virtual memory settings, open the System Properties dialog box, click the Advanced tab, and then click Settings in the Performance area.

Uninstall and reinstall the driver

The device driver may have become corrupted. Uninstall the driver from Device Manager and scan for new hardware to install the driver again.

  1. In the device's Properties dialog box, click the Driver tab, and then click Uninstall. Follow the instructions.

  2. Restart your computer.

  3. Open Device Manager, click Action, and then click Scan for hardware changes. Follow the instructions.

Note You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.

Install additional RAM

You may have to install additional random access memory (RAM).

Full error message

"Windows cannot identifythis hardware because it does not have a valid hardware identification number. For assistance, contact the hardware manufacturer. (Code 9)"

Cause

Invalid device IDs for your hardware have been detectedby your PC.

Recommended Resolutions

Contact the hardware vendor. The hardware or the driver is defective.

Full Error Message

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver

In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

This device cannot find enough free resources that it can use. If you want to use this device, you will need to disable one of the other devices on this system. (Code 12)

Cause

This error can occur if two devices that are installed on your computer have been assigned the same I/O ports, the same interrupt, or the same Direct Memory Access channel (either by the BIOS, the operating system, or both). This error message can also appear if the BIOS did not allocate enough resources to the device.

Recommended Resolution

Windows Vista and later versions of Windows

Use Device Manager to determine the source of and to resolve the conflict. For more information about how to resolve device conflicts, see the Help information about how to use Device Manager. This error message can also appear if the BIOS did not allocate sufficient resources to a device. For example, this message will display if the BIOS does not allocate an interrupt to a USB controller because of an invalid multiprocessor specification (MPS) table.

Windows Server 2003, Windows XP, and Windows 2000

  1. Open Device Manager.

  2. Double-click the icon that represents the device in the Device Manager window.

  3. On the device property sheet that appears, click Troubleshoot to start the hardware troubleshooter for the device.

This error message can also appear if the BIOS did notallocate sufficient resources to a device. For example, this message will be displayed if the BIOS does not allocate an interrupt to a USB controller because of an invalid multiprocessor specification (MPS) table.

Full Error Message

“This device cannot work properly until you restart your computer. To restart your computer now, click Restart Computer. (Code 14)”

Recommended Resolution

Restart your computer. From Start, click Shut Down, and then select Restart.

Full Error Message

“Windows cannot identify all the resources this device uses. To specify additional resources for this device, click the Resources tab and fill in the missing settings. Check your hardware documentation to find out what settings to use. (Code 16)”

Cause

The device is only partly configured and might need additional manual configuration of the resources the device requires.

Recommended Resolution

The following steps might only work if the device is a Plug and Play device. If the device is not Plug and Play, you can refer to the device documentation or contact the device manufacturer for more information.

  1. From Start, search for device manager and select Device Manager from the results.

  2. Double-click the device in the list, and choose the Resources tab.

  3. In the Resource Settings list, check to see if there is a question mark next to a resource. If so, select that resource, and assign it to the device.

  4. If a resource cannot be changed, click Change Settings. If Change Settings is unavailable, try to clear the Use automatic settings check box to make it available.

Recommended Resolution

Reinstall the device driver using the Hardware Update wizard

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. On the menu that appears, choose Update Driver to start the Hardware Update wizard.

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.  (Code 19)

Cause

This error can result if more than one service is defined for a device, there is a failure opening the service key, or the driver name cannot be obtained from the service key.

Recommended Resolution

Uninstall and reinstall the driver

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Revert to the most recent successful registry configuration

To roll a system back to the most recent successful configuration of the registry, you can restart the computer in Safe Mode and select the Last Known Good Configuration option, or if you've created a system restore point, you can try restoring to it.

Recovery options in Windows 10

Back up and restore your PC (Windows 8.1)

What are the system recovery options in Windows? (Windows 7)

Full Error Message

Windows is removing this device. (Code 21)

Cause

This error means that Windows is in the process of removing the device. However, the device has not yet been completely removed.  This error code is temporary, and exists only during the attempts to query and then remove a device.

Recommended Resolutions

You can either wait for Windows to finish removing the device or restart the computer.

  1. Wait several seconds, and then press the F5 key to update the Device Manager view.

  2. If that does not resolve the problem, restart your computer. Click Start, click Shut Down, and then select Restart in the Shut Down Windows dialog box to restart the computer.

Cause 

The device was disabled by the user in Device Manager.

Recommended Resolution

In Device Manager, click Action, and then click Enable Device. This starts the Enable Device wizard. Follow the instructions.

Full Error Message

This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

Cause

The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed. Devices stay in this state if they have been prepared for removal. After you remove the device, this error disappears.

Recommended Resolution

Remove the device, and this error should be resolved.

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

This device is disabled because the firmware of the device did not give it the required resources. (Code 29)

Recommended Resolution

Enable the device in the BIOS of the device. For information about how to make this change, see the hardware documentation or contact the manufacturer of your computer. 

Full Error Message

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Recommended Resolution

Reinstall the device driver using the Hardware Update wizard

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. On the menu that appears, choose Update Driver to start the Hardware Update wizard.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

Cause

The start type for this driver is set to disabled in the registry.

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Cause

The translator that determines the kinds of resources that are required by the device has failed.

Recommended Resolutions

  1. Try using the BIOS setuputility, or update the BIOS.

  2. Configure, repair, or replace hardware.

Contact the device hardware vendor for more information about updating your BIOS and how to configure or replace the device.

Full Error Message

Windows cannot determine the settings for this device. Consult the documentation that came with this device and use the Resource tab to set the configuration. (Code 34)

Recommended Resolution

The device requires manual configuration. See the hardware documentation or contact the hardware vendor for instructions on manually configuring the device. After you configure the device itself, you can use the Resources tab in Device Manager to configure the resource settings in Windows.

Full Error Message

Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)

Cause

The Multiprocessor System (MPS) table, which stores the resource assignments for the BIOS, is missing an entry for your device and must be updated.

Recommended Resolution

Contact the manufacturer of your computer to update the BIOS. 

Full Error Message

This device is requesting a PCI interrupt but is configured for an ISA interrupt (or vice versa). Please use the computer's system setup program to reconfigure the interrupt for this device. (Code 36)

Cause

The interrupt request (IRQ) translation failed.

Recommended Resolution

Change the settings for IRQ reservations in the BIOS.

For more information about how to change BIOS settings, see the hardware documentation or contact the manufacturer of your computer. You can also try to use the BIOS setup tool to change the settings for IRQ reservations (if such options exist). The BIOS might have options to reserve certain IRQs for peripheral component interconnect (PCI) or ISA devices. 

Cause

The driver returned a failure when it executed the DriverEntry routine.

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)

Cause

The driver could not be loaded because a previous instance is still loaded.

Recommended Resolution

Restart your computer. From Start, click Shut Down, and then select Restart.

Full Error Message

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

Windows cannot access this hardware because its service key information in the registry is missing or recorded incorrectly. (Code 40)

Cause

Information in the registry's service subkey for the driver is invalid.

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Cause

This problem occurs if you install a driver for a non-Plug and Play device, but Windows cannot find the device.

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

Windows cannot load the device driver for this hardware because there is a duplicate device already running in the system. (Code 42)

Cause

A duplicate device was detected. This error occurs when a bus driver incorrectly creates two identically named sub-processes (known as a bus driver error), or when a device with a serial number is discovered in a new location before it is removed from the old location.

Recommended Resolution

Restart your computer. From Start, click Shut Down, and then select Restart.

Cause

One of the drivers controlling the device notified the operating system that the device failed in some manner.

Recommended Resolution

If you have already tried the "Try these steps first" section, check the hardware documentation or contact the manufacturer for more information about diagnosing the problem.

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Recommended Resolution

Restart your computer. From Start, click Shut Down, and then select Restart.

Full Error Message

Currently, this hardware deviceis not connected to the computer. To fix this problem, reconnect this hardware device to the computer. (Code 45)

Cause

This error occurs if a device that was previously connected to the computer is no longer connected. To resolve this problem, reconnect this hardware device to the computer.

Recommended Resolution

No resolution is necessary. This error code is only used to indicate the disconnected status of the device and does not require you to resolve it. The error code resolves automatically when you connect the associated device to the computer.

Full Error Message

Windows cannot gain access to this hardware device because the operating system is in the processof shutting down. The hardware device should work correctly next time you start your computer. (Code 46)

Cause

The device is not available because the system is shutting down.

Recommended Resolution

No resolution is necessary. The hardware device should work correctly next time that you start the computer. This error code is only set when Driver Verifier is enabled and all applications have already been shut down.

Full Error Message

Windows cannot use this hardware device because it has been prepared for safe removal, but it has not been removed from the computer. To fix this problem, unplug this device from your computer and then plug it in again. (Code 47)

Cause

This error code occurs only if you used the Safe Removal application to prepare the device for removal, or pressed a physical eject button.

Recommended Resolution

Unplug the device from the computer, and then plug it back in. Restart your computer if that doesn't resolve the error. From Start, click Shut Down, and then select Restart

Full Error Message

The software for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)

Recommended Resolution

Contact the manufacturer of your hardware device to obtain the latest version or the updated driver. Then, install it on your computer.

Full Error Message

Windows cannot start new hardware devices because the system hive is too large (exceeds the Registry Size Limit). (Code 49)

Cause

The system hive has exceeded its maximum size and new devices cannot work until the size is reduced. The system hive is a permanent part of the registry associated with a set of files that contains information related to the configuration of the computer on which the operating system is installed. Configured items include applications, user preferences, devices, and so on. The problem might be specific devices that are no longer attached to the computer but are still listed in the system hive.

Recommended Resolution

Uninstall any hardware devices that you are no longer using.

  1. Set Device Manager to show devices that are no longer connected to the computer.

    • From Start, click Run.

    • In the Open box, type cmd. The Command Prompt window opens.

    • At the prompt, type the following command, and then press Enter: set devmgr_show_nonpresent_devices=1

  2. In Device Manager, click View, and then click Show hidden devices. You will now be able to see devices that are not connected to the computer.

  3. Select a non-present device. On the Driver tab, choose Uninstall.

  4. Repeat step 3 for any non-present devices that you are no longer using. Then restart your computer.

  5. Check the device Properties dialog box in Device Manager to see whether the error is resolved.

Full Error Message

Windows cannot apply all of the properties for this device. Device properties may include information that describes the device's capabilities and settings (such as security settings for example). To fix this problem, you can try reinstalling this device. However,we recommend that you contact the hardware manufacturer for a new driver. (Code50)

Recommended Resolution

Reinstall the device driver manually

  1. From Start, search for device manager and select Device Manager from the results.

  2. Right-click the device in the list.

  3. Select Uninstall from the menu that appears.

  4. After the device is uninstalled, choose Action on the menu bar.

  5. Select Scan for hardware changes to reinstall the driver.

Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

Full Error Message

This device is currently waiting on another device or set of devices to start. (Code 51).

Recommended Resolution

There is currently no resolution to this problem. To help diagnose the problem, examine other failed devices in the device tree that this device might depend on. If you can determine why another related device did not start, you might be able to resolve this issue.

Full Error Message

Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)

Cause

The driver may be unsigned or corrupted.

Recommended Resolution

Download the latest driver from the hardware manufacturer's website, or contact the manufacturer for help.

Full Error Message

This device has been reserved for use by the Windows kernel debugger for the duration of this boot session. (Code 53)

Recommended Resolution

Disable Windows kernel debugging to allow the device to start normally.

Cause

This is an intermittent problem code assigned while an ACPI reset method is being executed. If the device never restarts due to a failure, it will be stuck in this state and the system should be rebooted.

Recommended Resolution

Restart your computer.  From Start, click Shut Down, and then select Restart

B Data Access Driver Troubleshooting

B.1 SQL Exceptions and Error Messages

Following are some exception examples, with recommendations on how to resolve them.

B.1.1 No Suitable Driver

Exception: java.sql.SQLException: No suitable driver.

Cause: The JD Edwards EnterpriseOne JDBC drivers use the native database JDBC drivers to access physical data. If the class path does not include the necessary drivers, the JDBC drivers throw this exception on any attempt to read physical data.

Recovery: For the Type 4 JDBC driver, contact your system administrator and ensure that all of the applicable JDBC drivers are included in the same class path as the Data Access Driver.

B.1.2 Data Source for F0010, TBLE Not Found

Exception: com.jdedwards.services.objectlookup.DataSourceNotFoundException: Data source for F0010, TBLE not found. (With a cause message in parenthesis)

Cause: This exception indicates that the JDBC driver cannot access its system tables in ERP mode. Table F0010 is the first system table that the JDBC driver attempts to access. Be sure to check the cause message that is attached to the exception message. The exception trace usually includes a direct cause as well.

Recovery: Check the cause exception and follow the recovery instructions listed for those exceptions. If none apply, contact your system administrator and verify that the [JDBj-BOOTSTRAP DATA SOURCE] section of the jdbj.ini file references a valid data source. The JDBj-BOOTSTRAP DATA SOURCE section describes the location of ERP system tables like F0010.

B.1.3 Receiving "[SECURITY_ERROR] A Security Error Occurred"

These errors occur when you create models in Oracle BI Publisher Enterprise using JD Edwards EnterpriseOne tables.

Data Access Driver (DAD) logs contain the following messages:

Sign on: valid = false Sign on: status = 17 Sign on: error message ID = 348com.jdedwards.database.base.JDBException: [SECURITY_ERROR] Asecurity error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. Cause exception com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. JDESpec error code = SPEC_REP_LOAD_FAILED com.peoplesoft.pt.e1.base.metadata.dataAccess.JDESpecException: Spec repository implementation could not be loaded. Spec repository implementation could not be loaded. com.peoplesoft.pt.e1.base.metadata.dataAccess.JDESpecException: Spec repository implementation could not be loaded. For package <PD114> in data source <Central Objects - PD812>, failed to find the package manifest. Aborting the discovery process, this package is not functional. com.jdedwards.database.services.packagelookup.PackageLookupServic eException: Spec repository implementation could not be loaded. com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred. com.jdedwards.database.base.JDBException: [SECURITY_ERROR] A security error occurred. com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred. com.jdedwards.base.spec.SpecException: SECURITY_ERROR] A security error occurred. ROJDBC - getColumnsInfo specMap.getSpec() is causing exception for table=F4101 com.jdedwards.base.spec.SpecException: [SECURITY_ERROR] A security error occurred.

Cause: This error occurs when the security token allocated for a Data Access Driver has expired. DAD starts its connection to EnterpriseOne when the BI Publisher Enterprise instance is started. At that time, it requests and obtains a security token from the Security Kernel running on the Enterprise Server. This token is used to grant DAD access to EnterpriseOne tables. The security token has a lifetime, and after it expires transactions between DAD and EnterpriseOne tables will fail.

Solution: See document 885414.1 on My Oracle Support.

B.1.4 Invalid SQL Queries Cause Database or Query Timeout Errors in BI Publisher Enterprise

Invalid SQL queries can cause the following errors.

Example 1

The Data Access Driver shows the following error messages:

08 Dec 2009 09:34:56,531 [SEVERE] - [JDBJ] SQLSTATE = 42000 SQLMessage = SQLMessage = ORA-01795: maximum number of expressions in a list is 1000 08 Dec 2009 09:34:56,531 [SEVERE] - [JDBJ] Query failed to execute within the specified timeout of 10000 ms. Timeout the Query 08 Dec 2009 09:34:56,532 [SEVERE] - [BASE] com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled. 08 Dec 2009 09:34:56,532 [SEVERE] - [BASE] com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled. com.jdedwards.database.base.JDBException:

Solution: Rewrite the SQL query used in BI Publisher Enterprise to avoid using more than 1000 parameters in a WHERE clause expression.

Example 2

The Data Access Driver shows the following error messages:

com.jdedwards.database.base.JDBException: [QUERY_TIMED_OUT] Query timed out. Operation is cancelled.

Solution: Increase the connection timeout parameter in jdbj.ini.

[JDBj-CONNECTION POOL] connectionTimeout=1800000 cleanPoolInterval=1800000

Example 3

The Data Access Driver shows the following error messages:

[SQL_EXCEPTION_OCCURRED] An SQL exception occurred: Resultset timeout java.sql.SQLException

Solution: Increase the resultset timeout parameter in jdbj.ini.

[JDBj-RUNTIME PROPERTIES] msSQLQueryTimeout=1800000 resultSetTimeout=1800000 transactionTimeout=1800000

B.1.5 Query Builder Does Not Load JD Edwards EnterpriseOne Tables

Error: Query Builder throws the error "Could not load schema information. Please make sure that this connection is active." This error occurs even though the JDBC data source test connection is successful. The error occurs with or without Proxy Authentication in the JDBC Data Source.

Cause: The e1root log represents that the log in credentials are incorrect in [JDBj-BOOTSTRAP SESSION] section of jdbj.ini, as shown below.

06 Dec 2011 17:47:58,000 [SEVERE] - [JDBJ] Sign on: valid = false Sign on: status = 2 Sign on: error message ID = 331

Solution: To resolve this issue, ensure that you entered valid user, password, role and environment parameters in the [JDBj-BOOTSTRAP SESSION] section. There should not be any blanks.

For example:

[JDBj-BOOTSTRAP SESSION] role=*ALL user=JDE password=xxxxxxxx environment=JPD900

Additionally:

  • Use Server Manager to enter the password, so that it will be encrypted properly. If you enter the password directly in jdbj.ini, it will not be encrypted. An unencrypted password will cause issues in Query Builder.

  • The JDBC data source connection string should use the same environment as the one in the [JDBj-BOOTSTRAP SESSION] section. Otherwise the test connection will fail.

  • After making changes to the jdbj or jas.ini files, restart the BI server to make the changes effective.

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