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5800 certificate error.contact the supplier

Action groups submitted in HTTP API request are invalid. 83, REJECTED_MACHINE_DETECTION_DISABLED. Machine detection is not enabled. Contact your dedicated. How to solve the Nokia “Expired Certificate” error that fails most but it still gives CERTIFICATE ERROR contact product supplier. The problem is solved by disabling them or contact the contact centre of the manufacturer. How to disable certificates for Nokia

5800 certificate error.contact the supplier -

Response Status and Error Codes

When using our API, you may encounter certain status and error codes that you need to understand or troubleshoot. This page contains a list of all codes with thorough descriptions and action steps you need to take if you are looking to resolve a problem. 

TIP

Use the page Search field or the Find option to quickly locate the code name you are looking for.

HTTP status codes


Every HTTP transaction has a status code sent back by the server to define how the server has handled the transaction. The most common statuses you may encounter are , , or .

Check out the list of the HTTP status codes to learn more.

 

API status codes


Besides the standard HTTP status code, the status object may be returned as part of the API response message, delivery report, or message log.

Status object example:

General status codes

PENDING (group id: 1) - general status codes

The message has been processed and sent to the next instance, i.e., a mobile operator.

IDStatus
3
  • Message has been processed and sent to the next instance, i.e., a mobile operator with request acknowledgment from their platform. The delivery report has not yet been received and is awaited, so the status is still pending.
7
  • Message has been processed and sent to the next instance, i.e., mobile operator.
26
  • Message has been accepted and processed, and it`s ready to be sent to the next instance, i.e., operator.

UNDELIVERABLE (group id: 2) - general status codes

The message has not been delivered.

IDStatus
4
  • Message has been sent to the operator, whereas the request was rejected, or a delivery report with status  was reverted.
9
  • Message has been sent to the operator but has failed to deliver since a delivery report with status  was reverted from the operator. 

DELIVERED (group id: 3) - general status codes

The message has been successfully processed and delivered.

IDStatus
2
  • Message has been successfully sent and delivered to the operator.
5
  • Message has been successfully processed and delivered to the recipient.

EXPIRED (group id: 4) - general status codes

The message has been sent and has either expired due to pending past its validity period (our platform default is 48 hours), or the delivery report from the operator has reverted the expired as a final status.

IDStatus
15
  • Message was received and sent to the operator. However, it has been pending until the validity period has expired or the operator returned status in the meantime.
29
  • Message has been received and forwarded to the operator for delivery. However, the delivery report from the operator has not been formatted correctly or has not been recognized as valid.

REJECTED (group id: 5) - general status codes

The message has been received but has either been rejected by Infobip or the operator has reverted as final status.

IDStatus
6
  • Message has been received, but the network is either out of our coverage or is not set up on your account. Your Account Manager can inform you about the coverage status or set up the network in question.
8
  • Message has been received but has been rejected as the number is not recognized due to an incorrect number prefix or number length. This information is different for each network and is regularly updated.
10
  • Message has been received and rejected due to the user being subscribed to DND (Do Not Disturb) services, disabling any service traffic to their number.
11
  • Your account is set to accept only registered sender IDs, and the sender ID defined in the request has not been registered on your account.
12
  • Your account is out of credits for further submission. Top up your account. For further assistance in topping up or applying for an online account top-up service, you may contact your Account Manager.
13
  • The sender ID has been blocklisted on your account via Infobip web interface. Remove the blocklist on your account or contact Support for further assistance.
14
  • The destination number has been blocklisted either at the operator request or on your account via web interface, please remove the blocklist on your account via Infobip web interface or contact Support for more information.
17
  • Account credits are past their validity period. Top up your sub-account with credits to extend the validity period.
18
  • Your account has been set up for submission only to a single number for testing purposes, contact your Account Manager to remove the limitation.
19
  • Message has been received on the system. However, your account has not been set up to send messages, i.e., no routes on your account are available for further submission. Your Account Manager will be able to set up your account based on your preference.
20
  • Message has been rejected due to an anti-flooding mechanism. By default, a single number can only receive 20 varied messages and 6 identical messages per hour. If there is a requirement, the limitation can be extended per account on request to your Account Manager.
21
  • The request has been rejected due to an expected system error. Retry the submission or contact our technical support team for more details.
23
  • The request has been rejected due to a duplicate message ID specified in the submit request; the message IDs should be a unique value. For more information, refer to SMS on the Infobip API Developer Hub.
24
  • Message has been received and our system detected the message was formatted incorrectly because of either an invalid ESM class parameter (fully featured binary message API method) or an inaccurate amount of characters when using esmclass (UDH). For more information, visit the articles below or contact our Support team for clarification.
    User Data Header
    Concatenated SMS
25
  • Message has been received, but the total message length is more than 25 parts or the message text exceeds bytes as per our system limitation.
51
  • The request has been received, however, the parameter has not been set or it is empty, i.e., there must be valid recipients to send the message.
52
  • The request has been received, however, the destination is invalid—the number prefix is not correct as it does not match a valid number prefix by any mobile operator. Number length is also taken into consideration when verifying number validity.

Voice status codes

REJECTED (group id: 5) - Voice status codes

The message has been received but has either been rejected by Infobip or the operator has reverted rejected as the final status.

IDStatus
53
  • The URL of the audio file is invalid and could not be read properly.
54
  • The language submitted within the request is not supported and request couldn’t be processed correctly.
55
  • Native to Voice services, this status is returned in case there is no text sent in your Voice message request.
56
  • Native to Voice services, this status is returned in case the notifyUrl parameter is not formatted properly. Refer to Send Voice over API for more information.
57
  • Native to Voice services, this status is returned in case the notifyContentType parameter is not formatted properly. Refer to Send Voice over API for more information.
58
  • Defined value for repeating message is invalid and must be a positive number.
59
  • Defined value for the waiting period is invalid and must be a positive number.
60
  • Defined value for the duration of the call is invalid and must be a positive number.
61
  • Defined value for the total period of the call is invalid and must be a positive number.
62
  • The action which attempts to detect answering machines at the beginning of the call is invalid.
63
  • Actions submitted in HTTP API request are invalid.
64
  • Action groups submitted in HTTP API request are invalid.
83
  • Machine detection is not enabled. Contact your dedicated Account manager.

MMS status codes

REJECTED (group id: 5) - MMS status codes

The message has been received but has either been rejected by Infobip or the operator has reverted rejected as the final status.

IDStatus
56
  • Status is returned when notifyUrl parameter is not formatted properly.
77
  • Message has been received, but the textual part of message length exceeds characters set as our system limitation.

Push notifications status codes

UNDELIVERABLE (group id: 2) - push notifications status codes

The message has not been delivered.

IDStatus
66
  • The status occurs when in a Push API call in object TO defined filter which doesn’t resolve any as destinations for Push delivery. Field is used to query the message recipient segment. For example, you can try to target according to a “tag” which doesn’t exist at any of instances of the requested ApplicationCode; it will return  as we couldn’t find anything that would satisfy the requested conditions in our database. In another example, you may want to target all application instances (devices) with the Android OS. In this case, you have to use CloudType: and API internally will resolve all destinations and will send the message to all Android devices linked to the requested ApplicationCode. You can also check your valid registrations by using filtering in our web interface. You can more information about User Data at our SDK pages: iOS and Android.

REJECTED (group id: 5) - push notifications status codes

The message has been received but has either been rejected by Infobip, or the operator has reverted rejected as final status.

IDStatus
65
  • The status occurs when an invalid or non-existent ApplicationCode is used in the field in a Push API call. Each application profile has its own unique ApplicationCode. ApplicationCode is used in SDK as a key identifier for the Application installed on an end user’s device able to communicate with our platform. For the paired device + installed app, pushRegistrationId is issued and it is uniquely linked to ApplicationCode. You should be able to get all available applications or check the configuration.

Error codes


Error object can be returned as part of the send message response or Delivery report response.

Error object example:

General error codes

OK (group id: 0) - general error codes

The request has been completed successfully.

IDPermanentError
0false
  • There is no error description provided. Mostly returned for successful delivery, or when error code was not returned by the operator.

HANDSET_ERRORS (group id: 1) - general error codes

The request has not been completed due to handset related issues.

IDPermanentError
1true
  • The number does not exist or it has not been assigned to any active subscriber in the operator’s user database.
5false
6false
  • The subscriber is detected unavailable as there was no paging response from the handset. This is often due to the handset being switched off or low signal area. Applies to MAP protocol version 3.
7false
  • The mobile device has not been recognized by EIR (Equipment Identity Register) during device verification on the MAP protocol level at operator’s infrastructure.
8false
  • The subscriber is currently in roaming in another country or other operator’s infrastructure - roaming delivery is not guaranteed due to lack of roaming agreements between many different operators.
9true
11true
  • The subscriber’s mobile service has been suspended by the operator.
12true
13false
  • Message is rejected due to barring of message service; blocking is set by operator or subscriber for the number.
21false
27false
  • The subscriber is offline in the network, as confirmed by the handset’s paging response. This is often due to the handset being switched off.
31false
  • Subscriber Busy For Mt SMS
32false
33false
  • Message Waiting List Full
34false
35false
36false
false
false
  • There has been a mobile subscriber equipment error whereas the handset memory has been exceeded.
false
  • There has been a mobile subscriber equipment error.
false
  • There has been a mobile subscriber equipment error.
false
  • There has been a mobile subscriber equipment error.
false
  • There has been a mobile subscriber equipment error.
false
  • There has been a mobile subscriber equipment error.
false
  • There has been a mobile subscriber equipment error.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • The message has been successfully processed and forwarded to the operator, but no response was returned from the operator upon the message submit request, or such error was reverted by the operator. The error also applies to similar errors on SS7 network level.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
true
  • End users connected to this MVNO cannot receive Short Code messages. The mobile operator rejected the message as the end user is connected to their network via a mobile virtual network operator (MVNO). This restriction is on Short Code messages.
true
  • The end user has asked their mobile operator to block any messages sent from your Short Code. Additional messages from the same Short Code must not be sent to the phone number unless the end user opts in again.
false
  • End user out of prepay credit. The end user does not have enough credit on their phone account to receive the message. Message sending can be retried every 24 hours for no more than seven days.
true
  • Temporary handset failure.
true
  • Destination address unable to receive SMS.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • General network protocol error caused by incompatible operator network protocol versions or parameters between two network components.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • No Translation For This Specific Address
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Mobile subscriber was not reachable due to a network operator protocol error.
false
  • Message was aborted by network peer because of a network protocol error.
false
  • Message was aborted by network peer because of a network protocol error.
false
  • Message was aborted by network peer because of a network protocol error.
false
  • Message was aborted by network peer because of a network protocol error.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.
false
  • Message was aborted due to other network protocol errors.

USER_ERRORS (group id: 2) - general error codes

User error occurred.

IDPermanentError
true
  • Request type was invalid.
false
  • Invalid destination address. Possible reasons of receiving this error for the following mobile operators might be:
    Any operator:
    -The mobile number is not on the mobile operator's network.
    -The mobile number has been deactivated.
    T-Mobile and MetroPCS:
    -The phone number belongs to a prepaid user who does not have enough credit to receive an SMS.
    T-Mobile:
    -The end user is not provisioned to receive SMS from all short codes (or from specific short codes).
    -The end user is on a MVNO connected via T-Mobile.
    -T-Mobile does not deliver SMS messages from short codes to end users on MVNOs.
    AT&T (US):
  • -The phone number belongs to a prepaid user who does not have enough credit to receive an SMS, or the phone number is not provisioned for SMS, or the phone number could be blocked due to a spam complaint.
true
  • Invalid request - destination address country code is not recognized.
true
  • Message text is too long.
true
  • Invalid source address value. The mobile operator rejected the message with an invalid MT source address error. Contact your account manager to determine if your MT source address should be supported by the end user's mobile operator.
true
  • Source address (recipient) is blocked or is not provisioned.
true
false
  • Carrier sending limit has been reached. The message was blocked by AT&T because the TPS (transactions per second) limit on your messaging campaign has been exceeded.
false
  • Carrier daily quota reached. The message was blocked by T-Mobile because the daily volume limit for your brand has been exceeded. You cannot resend the message until the next day.
true
  • Program ID or campaign ID is not provisioned for this mobile operator or is not active.
true
  • Account not provisioned to use SMS demo short code.
true
  • Exceeded the time limit for using SMS demo.
true
  • Destination address not in whitelist for SMS demo.
true
  • Exceeded the maximum number of demo requests.
true
  • Invalid global campaign ID.
true
  • Account is not provisioned with the address that can reach the destination.
true
  • Interaction not supported for message destination.
true
  • Account is not provisioned for global two-way SMS.
true
  • Content blocked by user opt-out (MO: STOP). This code can be returned in a delivery receipt for an MT originating from a North American, SMS-enabled toll-free number or an SMS-enabled landline number. Messaging can resume to the end user if the end user opts back in to your program.
true
  • Content blocked by campaign black list.
true
  • This message was identified as spam and cannot be delivered
true
true
  • The destination number has been blocklisted either at the operator`s request or on your account via the Infobip web interface. Go to the Infobip web interface to remove the blocklist on your account or contact Support for more information.
true
  • The sender number has been blocklisted either at the operator request or on your account via Infobip web interface. Go to the Infobip web interface to remove the blocklist on your account or contact Support for more information.
true
  • Source address is blocklisted on the Infobip account.
true
true
  • Your account monthly credit limit has been reached. For further financial assistance, please contact your account manager.
true
  • The request was received, but has not been sent to the next instance within its validity period and has expired with the appropriate error code EC_MESSAGE_CANCELED, or the same error code was reverted from the operator.
true
  • The message was sent to the next instance and has not been delivered within the message validity period, thus it has expired with the appropriate error code EC_VALIDITYEXPIRED or the error code was reverted from the operator.
true
  • Inbound SM can not be transferred via SMPP due to the lack of SMPP connectivity.
true
  • Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of messages sent to a single number.
true
  • Related to status REJECTED_FLOODING_FILTER, the message is rejected due to the number of identical messages sent to a single number.

OPERATOR_ERRORS (group id: 3) - general error codes

The request has not been completed due to operator issues.

IDPermanentError
10true
  • Bearer Service Not Provisioned
20false
51true
  • Indicates that invoked MAP operation could not be finished due to the network congestion - this is an SS7 network congestion error on the MAP protocol level.
71false
true
  • Mobile operator not found for the destination address. The service performed a dynamic carrier lookup for the destination address, but it could not be identified; or, the MT source address is not a North American toll-free phone number or landline.
false
  • Invalid Response Received
true
  • Mobile operator blocking the end user from this Short Code
true
  • Content blocked by mobile operator for this end user.
true
  • Short code not provisioned with mobile operator. Contact your dedicated Account Manager if you believe that you are provisioned for the operator or if you want to begin provisioning.
true
  • Short code expired with mobile operator. Contact your dedicated Account Manager if you believe that you are provisioned for the operator or if you want to begin provisioning.
true
  • Short Code blocked by mobile operator. The mobile operator rejected the message as the Short Code is currently blocked from sending messages across their network. Contact your dedicated Account Manager if you are unsure why you received this error.
true
  • The mobile operator is blocking the phone number from receiving messages from Short Codes. This is likely due to the end-user's account being suspended or barred in some way.
true
  • Destination address not provisioned for SMS.
true
  • Destination address suspended by the mobile operator.
false
  • Program ID or Campaign ID rejected by mobile operator. This error applies to messages sent to US mobile operators. The error indicates the program ID or campaign ID in the message request is not provisioned with the mobile operator. Contact your dedicated Account Manager if you are unsure why you received this error.
true
  • New subscriptions for this short code are blocked by the mobile operator. Indicates that for a given Short Code, new subscribers are not allowed to receive or send messages. However, existing subscribers are still allowed to receive and send messages.
true
true
  • Mobile operator network error.
true
  • SMS rejected by the mobile operator for attempted destination address.
true
  • Message failed due to an unknown mobile operator error.
true
true
  • Message expired before it reached handset.
true
  • Message submitted to but not acknowledged by the mobile operator.
false
true
  • The number was flagged as blocklisted in the DND (Do Not Disturb) blocklist provided by the operator, or the same error code was reverted by the operator.
false
false
true
  • Not Submitted To Smpp Channel
true
  • The same message has already been sent to this destination address.

Voice error codes

OK (group id: 0) - voice error codes

The request has been completed successfully.

IDPermanentError
true
  • The call has been received and answered.
true
  • The call has been received and answered by a voice machine.

HANDSET_ERRORS (group id: 1) - voice error codes

The request has not been completed due to handset related issues.

IDPermanentError
false
  • Destination address is currently not available.

 

false
  • Destination does not wish to participate in the call or cannot do so.

OPERATOR_ERRORS (group id: 3) - voice error codes

The request has not been completed due to operator issues.

IDPermanentError
true
  • The end user is currently busy to receive the Voice call.
true
  • The end user received a call but didn’t answer it.
true
  • The file specified in the HTTP request is inaccessible and could not have been downloaded.
true
  • The format of the file specified is not supported.
false
  • The received request was rejected because it wasn’t formatted correctly.
false
  • The received request was rejected by the operator.
false
  • The server has definitive information that the user does not exist at the domain specified in the Request-URI.
false
  • The request requires user authentication on the operator’s end.
false
  • There was no coverage for a specific destination number or the end user couldn’t be found in time during the call.
false
  • The user existed once, but operator doesn’t support destination address anymore.
false
  • Request entity-body is larger than the server is willing or able to process.
false
  • The server is refusing to process the request because the Request-URI is longer than the server is willing to interpret (destination too long).
false
  • Format of the file is not supported.
false
  • Call or Transaction does not exist.

 

false
  • Specified destination number is incomplete.
false
  • Request has been terminated with a cancel button and end user refused to receive a voice call.
false
  • The format of the request is not acceptable on the operator’s end.
false
  • Server has some pending request from the same dialog.
true
  • The submitted request is not supported on the operator’s end.
true
  • The service failed to complete the request.

Calls API error codes

The request has been completed successfully.

IDPermanentError
true
  • The call ended due to a hangup initiated by the caller, callee, or API.
true
  • Another device answered the call.
true
  • A voice machine answered the call.
true
  • A person (not a voice machine) answered the call.

The request has not been completed due to handset related issues.

IDPermanentError
true
  • Permission to use camera and/or microphone was denied.
true
  • Camera and/or microphone not found.
true
  • Camera and/or microphone not available.
true
  • Media invalid or unavailable.

User error occurred.

IDPermanentError
true
  • The end user received a call but didn’t answer it.
true
  • The end user is currently busy to receive the voice call.
true
  • The end user canceled the call.
true
  • The destination cannot join the call at the moment.

 

The request has not been completed due to operator issues.

IDPermanentError
true
  • The received request was rejected.
true
  • Insufficient funds to make a call.
true
  • The request requires user authentication on the operator’s end.
true
  • The server has definitive information that the user does not exist.
true
  • The destination is currently out of service.
true
  • The specified destination is invalid.
true
  • The format of the request is invalid.
true
  • There was no coverage for a specific destination, or the end user could not be reached in time for the call.
true
  • There has been a network connection error.
true
  • Service is currently unavailable.
true
  • The call has ended due to an unknown reason.
true
  • The requested feature is not enabled.
true
  • The specified application URL does not exist or cannot be found.
true
  • The specified application URL is unreachable.
true
  • Specified application returned response with invalid format.

WebRTC error codes

OK (group id: 0) - WebRTC error codes. The request has been completed successfully.

IDPermanentError
true
  • The call has been received and answered.
true
  • The call was answered on another device.

HANDSET_ERRORS (group id: 1) - WebRTC error codes

The request has not been completed due to handset related issues.

IDPermanentError
true
  • The peer connection hasn't been established.
true
  • Invalid DTMF configuration (no audio track).
true
  • DTMF options is not available.
true
  • Invalid DTMF tone sent. Allowed tones are digits , * and #.
true
  • Local stream was not initialized.
true
  • The audio track is missing.
true
  • The video track is missing.
true
  • Display media API is not available.
true
  • Unknown screen share error.

USER_ERRORS (group id: 2) - WebRTC error codes

User error occurred.

IDPermanentError
true
  • The end user received the call but did not answer it.
true
  • The end user is currently busy and not able to receive the call.
true
  • Permission to use camera and/or microphone was denied.
true
  • Device does not have a camera and/or microphone connected/enabled.
true
  • Camera or microphone is already in use.
true
  • The end user received an incoming call while they were on another active call.
true
true
  • The end user is already joined on another device.
true
  • The maximum number of users was already reached.
true
  • The maximum number of users that are publishing a video was already reached.

OPERATOR_ERRORS (group id: 3) - WebRTC error codes

The request has not been completed due to operator issues.

IDPermanentError
true
  • Could not read the client's URL.
true
  • Could not reach the client's URL.
true
  • The received request was rejected.
true
  • There was no coverage for a specific destination number, or the end user could not be reached in time for the call.
true
  • The server could not process the request because of an unexpected error.
true
  • The server has definitive information that the end user does not exist within the domain specified in the Request-URI.
true
  • The service is temporary unavailable.
true
  • The server has a pending request from the same dialog.
true
  • The specified destination number is incomplete.
true
  • The destination address is currently unavailable.
true
  • There has been a connection error.
true
  • There has been an unknown WebRTC error.

Push notification error codes

Registration error (group id: 1) - push notification error codes

 

Messages not sent due to device registration problems (e.g., in cases of uninstalled applications).

IDPermanentError
true
  • User has uninstalled the application on device or device cloud token expired.
true
  • FCM responded with MismatchSenderId in response error field. Sender ID is a unique numerical value created when you create your Firebase project, available in the Cloud Messaging tab of the Firebase console`s Settings panel. The sender ID is used to identify each app server that can send messages to the client app. Check your application build configuration.
true
  • Application with provided ApplicationCode is not found at Infobip Push service. Check your message target parameters.
true
  • Registration with provided PushRegistrationId does not exist or has expired.

Cloud error (group id: 3) - push notification error codes

Messages not sent due to Clouds communication issues.

IdPermanentError
true
  • Failed to send push notification. Cloud (FCM or APNS) responded with error while processing the request.
true
  • Invalid cloud authentication data (Server Key). FCM responded with status (Unauthorized). Check your Application configuration for Android on the Infobip web interface.
true
  • Invalid certificate for APNS. Check your Application configuration for iOS on the Infobip web interface.
true
  • Cloud type was disabled by client for the application. Request is targeted to registration with cloud type that was disabled by the client. Check your Application configuration on the Infobip web interface.
true
  • Internal error. Please try again later and, if the problem persists, contact Support for further assistance.
true
  • Invalid push payload data. Please contact Support for further assistance.
true
  • Internal error. Please try again later and if problem persists, contact Support for further assistance.
true
  • Push Cloud (FCM or APNS) is temporarily unavailable. Message is pending in retry.

Email error codes

Dropped (group id: 1) - email error codes

The request has not been completed successfully as emails were dropped by the mail delivery system on the end-user side.

IDPermanentError
true
  • The sender name used is a part of real-time database which consists of forbidden domains/sender names/IPs that are categorized as spam-friendly.
true
  • Emails are dropped due to spam content.
true
  • Got Bounced message as sender possibly is being unsubscribed by recipient.
true
  • Confirmation that email cannot be delivered as bounce message was reverted on the previous attempt.
true
  • Recipient had previously bounced, unsubscribed, or complained of spam so we will not attempt delivery and the message will be dropped.
true
  • Sender domain blocked. This generally happens when the sender domain exceeds the bounce threshold.
true
  • Sender IP address is blocklisted, in which case the IP needs delisting.
true
  • There are one or more validation errors present when forming the email gateway request. Contact support.
true
  • There are one or more Handlebars syntax errors.

Bounced (group id: 2) - email error codes

The request has not been completed successfully and we received NDR (Non-delivery receipt).

IDPermanentError
true
  • End-user's name is not a valid one - Either invalid characters or either invalid domain was used.
true
  • End-user’s mailbox might be temporarily unavailable on the server.
true
  • End-user’s mailbox has reached its full capacity defined on the server.
true
  • End-user’s mailbox might have restricted access or simply does not exist on the server.
true
  • End-user’s mailbox has reached its full capacity defined on the server.
true
  • We received a bounced message (Non-delivery receipt). Possible reasons: Recipient email address does not exist; Domain name does not exist; Recipient email server has completely blocked delivery.

System Error (group id: 3) - email error codes

The request has not been completed successfully due to system-related errors.

IDPermanentError
false
  • Temporary Sending Error. The system will retry sending
true
  • Most commonly the issue lies within the domain used as the sender as it probably has not been registered yet.
true
  • Sending email failed due to internal error.

Chat error codes

(RCS, WhatsApp, Facebook messenger, LINE, Viber)

Client error (group id: 1) - chat error codes

The request has not been completed successfully due to application misconfiguration or a bad/invalid request issued by the client.

IDPermanentError
true
  • Application used to send the message does not exist. Make sure you have created the application and that you are using a valid application key.
true
  • Receiving user does not exist. Check that the user has subscribed to the service and that you are using the correct user key.
true
  • Receiving user has blocked communication.
true
  • Invalid or unrecognized service access credentials. Make sure that you are using the correct access credentials issued by the service provider.
true
  • Authentication was recognized, but not allowed. Check that your application is allowed to send messages, and that it is published or approved by the provider.
true
  • The received request was incomplete or invalid (invalid parameter value, consecutive spaces etc.)
true
  • Attempt to send a message with not allowed type.
true
  • Message does not match the template. Check template arguments and text.
true
  • Template used to send the message does not exist. Make sure the template is created and that you are using a valid template.
true
  • User did not initiate a session and therefore cannot be contacted.
true
  • There is a problem with your account. Contact our Support team for more information.
false
  • Issue with WhatsApp deployment
false
  • Provided media link has issues related to hosting.
false
  • Issue with media upload to provider
true
  • Issue with provided media metadata, content-type, size, etc.
true
  • Message failed because there are restrictions (related to WhatsApp sender quality rating) on how many messages can be sent from this sender to unique end users during the rolling 24 hour period.
false
  • Sending speed is too high
true
true
  • Billing error on provider`s side (for now Viber only)
true
  • Error displaying content on the end-user device
true
  • Product functionality limited on the provider`s side.
 true
  • The media format is not supported.
 true
  • Data mismatch between local and remotely synced source.
 false
  • Message sent outsite of allowed time window.
 true
  • Unsupported mobile application version.
 true
  • Supplier API limit exhausted for specific message type.
true
  • Message content has been blocked.
true
  • Data mismatch between local and remotely synced source.
true
  • The receiving user does not have a device that can receive this type of message.

 

Provider error (group id: 2) - chat error codes

The request has not been completed successfully due to a service provider error.

IDPermanentError
false
  • Internal service provider error.
false
  • Connection to service provider timed out.
true
  • Provider error in delivery report, non-retryable due to platform limitations.

System Error (group id: 3) - chat error codes

The request has not been completed successfully due to a system-related error.

IDPermanentError
true
  • Internal error on the Infobip web interface. Contact Support to resolve the issue.
true
  • Internal configuration error. Contact Support to resolve the issue.
true
  • Temporary internal error. Contact our Support for more information.
true
  • Service not active. Contact Support to resolve the issue.
true
  • Missing sender metadata. Contact our Support to perform the necessary adjustment.
true
  • Identical message was recently sent to the user.
true
  • Request was sent from an unapproved origin. Contact Support to resolve the issue.

Twitter error codes

User error (group id: 2) - Twitter error codes

User error occurred.

IDPermanentError
 true
  • Unable to send message to this user (blocked or not followed).
 true
  • User is not following you.
true

Mobile Identity error codes

IDValueDescription
EC_NO_COVERAGENo coverage for requested phone number.
EC_GATEWAY_OPERATION_FAILEDProvider service failed.
EC_OPERATION_RESTRICTEDOperation restricted.
EC_ATP_ATTRIBUTE_QUERY_FAILEDATP attribute query failed
EC_INVALID_REQUESTValidation failed for requested arguments.
EC_INVALID_TOKENThe token is invalid or does not exist.
EC_CONSENT_NOT_GRANTEDUser consent not granted.
EC_MI_ACCOUNT_DISABLEDUser account is disabled for Mobile Identity service. Contact sales to enable it.
EC_OPERATION_NOT_ALLOWEDService not allowed for this account. Contact sales to enable it.
EC_COUNTRY_NOT_ALLOWEDDestination country is not allowed for this account. Contact sales to enable it.
EC_GATEWAY_NOT_ALLOWEDProvider is not allowed for this account. Contact sales to enable it.
EC_REJECTED_NOT_ENOUGH_CREDITSNot enough credits for this service.
EC_MOBILE_DEVICE_TIMEOUTTimeout occurred during a mobile device redirect.
EC_REJECTED_INVALID_IP_ADDRESSIP address not in MNO data range.
EC_OTP_SMS_SEND_FAILEDFailed to send an SMS message.
EC_NI_ATTRIBUTE_NOT_ALLOWEDRequested Number Intelligence attribute is not allowed for this account. Contact sales to enable it.
EC_SIM_SWAP_CHECK_FAILEDFailed to execute SIM Swap check request due to an error on the MNO side. Contact [email protected] for more details.
EC_SIM_SWAP_DETECTEDNo coverage for requested phone number.
EC_INTERNAL_ERRORInternal error on the Infobip platform. Contact Support to resolve the issue.

DLT error codes

Applicable for the India region.

IDStatusDescription
EC_BLOCKED_BY_DLTMessage blocked by DLT Scrubbing.
4 - Message sent, not delivered.
EC_DLT_SCRUBBING_TIMEOUTTimeout while performing DLT Scrubbing.
4 - Message sent, not delivered.
EC_SENDER_BLOCKED_BY_DLTSender blocked by DLT Scrubbing.
4 - Message sent, not delivered.
EC_TELEMARKETER_BLOCKED_BY_DLTTelemarketer blocked by DLT Scrubbing.
4 - Message sent, not delivered.
EC_ENTITY_BLOCKED_BY_DLTEntity blocked by DLT Scrubbing.
4 - Message sent, not delivered.
EC_TEMPLATE_BLOCKED_BY_DLTTemplate blocked by DLT Scrubbing.
4 - Message sent, not delivered.
EC_ENTITY_NOT_FOUND No record found with EID as primary key. 
4 - Message sent, not delivered.
EC_ENTITY_NOT_REGISTERED No entry of entity on the platform. 
4 - Message sent, not delivered.
EC_ENTITY_INACTIVE Entity is inactive on the platform.               
4 - Message sent, not delivered.
EC_ENTITY_BLACKLISTED Entity is blacklisted on all platforms.
4- Message sent, not delivered.
EC_INVALID_ENTITY_ID Received wrong entity id format or no entity.
4-Message sent, not delivered.
EC_ENTITY_ID_NOT_ALLOWED_FOR_TMPrincipal entity is not allowed for the TM.
4 - Message sent, not delivered.
EC_TELEMARKETER_NOT_REGISTEREDNo entry of TMID on the platform.
4 - Message sent, not delivered.
EC_TELEMARKETER_INACTIVE Telemarketer is inactive on the platform.
4  -Message sent, not delivered
EC_TELEMARKETER_BLACKLISTED Telemarketer is blacklisted on all platforms.
4 - Message sent, not delivered
EC_HEADER_NOT_FOUND No record found with header (case sensitive).
4 - Message sent, not delivered.
EC_HEADER_INACTIVE Header is inactive on the platform.
4- Message sent, not delivered.
EC_HEADER_BLACKLISTED Header is blacklisted on all platforms.
4 - Message sent, not delivered.
EC_PEID_NOT_MATCHED_WITH_HEADERPrinciple Entity Id is not matched with Header Id.
4 - Message sent, not delivered
EC_HEADER_IN_FREEPOOL Header in free pool. 
4 - Message sent, not delivered.
EC_TEMPLATE_NOT_FOUND No record found with Template Id as primary key/no template found.
4 - Message sent, not delivered. 
EC_TEMPLATE_INACTIVE Template is inactive on the platform.
4 - Message sent, not delivered.
EC_TEMPLATE_BLACKLISTED Template is blacklisted on all platforms.
4 - Message sent, not delivered.
EC_TEMPLATE_NOT_MATCHED Template not matched for given Template Id. 
4 - Message sent, not delivered.
EC_HEADER_NOT_REGISTERED_FOR_TEMPLATEHeader is not registered for the template.
4 - Message sent, not delivered.
EC_TEMPLATE_VARIABLE_EXCEEDED_MAX_LENGTHVariable length exceeded the max configured length.
4 - Message sent, not delivered.
EC_ERROR_IDENTIFYING_TEMPLATEError in identifying the template.
4 - Message sent, not delivered.
EC_INVALID_TEMPLATE_ID Received wrong Template Id format or no Template Id tag.
4 - Message sent, not delivered.
EC_TEMPLATE_NOT_REGISTERED_TO_ENTITYTemplate does not belong to PE.
4 - Message sent, not delivered.
EC_PROMOTIONAL_TEMPLATE_USED_ON_OTHERS_HEADERPromotional Template used on other/transaction header.
4 - Message sent, not delivered.
EC_INVALID_TEMPLATE_TYPE Invalid template type. 
4 - Message sent, not delivered.
EC_PREFERENCE_NOT_MATCHED Blocked in preferences with MSISDN as PK.
4 - Message sent, not delivered.
EC_INVALID_PROMO_TIME Block promo hours (9PM to 10AM). 
4 - Message sent, not delivered.
EC_SE_CATEGORY_BLOCK SE category blocking on fully DND, if consent not available.
4 - Messsage sent, not delivered.
EC_CONSENT_FAILED General error code for Consent.
4 - Message sent, not delivered.
EC_SCRUBBING_FAILED General error code in case of any exceptions.
4 - Message sent, not delivered.
EC_TLV_PEID_NOT_FOUND TLV PEID missing/empty/null.
4 - Message sent, not delivered.
EC_TLV_TMPID_NOT_FOUND TLV TMPID missing/empty/null.
4 - Message sent, not delivered.

Live Chat error codes

Below are the possible error codes for:

  • Web Widget
  • Enable Authenticated Customer Session With Widget API
  • Invalidate Authenticated Customer Session
IDStatusDescription
mandatory field missingParam 'widgetId' is required in the method.
widget initializing errorWidget already initialized.
widget initializing errorError in the widget configuration.
widget initializing errorAlready authenticated with another widget id.
widget visibility errorInitializing on pages that are not allowed.
widget visibility errorAuth customers only.
widget visibility errorOutside working hours.
mandatory field missing'token' parameter is required in the method.
mandatory field missing'ski' field is required in JWT.
mandatory field missing'sub' field is required in JWT.
mandatory field missing'iss' field is required in JWT.
mandatory field missing'iat' field is required in JWT.
mandatory field missing'jti' field is required in JWT.
field in wrong type'iat' should be a 'number' type and should be in seconds.
field in wrong type'exp' should be a 'number' type and should be in seconds.
field in wrong type'stp' should be one of ['email', 'msisdn', 'externalPersonId'].
field in wrong formatCheck 'sub' for 'stp' type.
method invocation errorUser is already authenticated.
method invocation errorJWT payload is broken.
method invocation error'ski' is wrong, no widget key with this id.
method invocation error'alg' is incorrect. 
method invocation errorThere's something wrong with the encryption.
method invocation error'iss' differs from the initialized widget id.
method invocation error'iat' is not valid, should be earlier than now.
method invocation error'exp' is not valid, should be later than now.
connection issueFailed to authenticate. Please try again later.
request errorRequest failed with status ${status}.
method invocation errorUser is already logged out.

Symbian PhoneIf you use an Symbian S60 3rd edition based mobile phone (Nokia N-Series phones like N73, N95, N80, N91, N80 and E-Series phones use Symbian S60v3 as OS) you must have encountered the very common certificate errors like 'Certificate Expired' or 'Certificate Error. Contact Application Supplier' while installing themes or softwares on your phone.

Nokia Certificate Error

The errors are caused because of the security measures introduced into the new version of Symbian Series 60 mobile operating system disallowing installation of old applications and invalid certificates, however bypassing this security feature and fixing these certificate errors to install themes and softwares is very easy, simply follow the instructions below:

  1. Open you mobile main Menu.
  2. Navigate to Settings -> General -> Date and time
  3. Now change the year back one year.
  4. Fix Certificate Error
  5. Now install the application.
  6. Don't forget to change date back to original.

If the above does not solve the problem goto Application Manager > Options > Settings and set "Online Certificate check" = Off and Software Installation = All.

If you own an older phone you might receive the following error:

"Installation security error. Unable to install"

To solve this error and install application/Theme navigate to Tools -> Options -> Setting -> Software Installation and change setting to On.

How to disable certificates for Nokia

By EasyHow

When you install applications on Nokia mobile phones there are problems with certificates. The problem is solved by disabling them or contact the contact centre of the manufacturer.

How to disable certificates for Nokia

Instruction

1

Go to mobile phone Nokia , and go to the application Manager. Open function, and run the setup, software installations, set the value "All" and to check the certificates will use the property "Disabled". This is true in cases where the device gives an error associated with an unsupported app or just a bug in the certificate.

2

If you have a mobile device Nokia , the message "Certificate expired" and the application does not require signatures (updated certificate), go to menu settings date and time, change the value of six months ago. Install the program on your phone again, removing it if it still remains, then set the correct date and time.

3

If you encounter problems with installing programs with the extension *.sis install version intended for operating system Symbian If it is in your case, the menu of the application Manager repeat the steps described in the first paragraph to disable certificates. If that doesn't help, put the date and time on a year ago. This also applies when there is a message about an unsupported application, the error in the certificate or damage in the installation file.

4

To resolve problems with certificates, use the easiest solution is to reset your mobile phone Nokia to factory settings. This is not done from the mobile phone menu, and in standby mode using the enter combination *##. Unlock code then will be

5

Please note that this action will delete all files, contacts and other custom items from your mobile device, so it is best to pre make a copy of computer data with the paired device in the synchronization mode.

Useful advice

Often update your Nokia software.

SSL Certificates

Secure Sockets Layer (SSL) is an industry standard security protocol is used by websites to protect online transactions. It provides communication privacy so that client/server applications can communicate in a way that is designed to prevent eavesdropping, tampering, and message forgery. To generate an SSL link, a web server requires an SSL certificate. SSL certificates are issued by internal or trusted third-party certifying authorities.

Browsers and operating systems include a preinstalled list of trusted certificates, which are installed in the Trusted Root Certification authorities store.

Self-signed certificates - A self-signed certificate provides basic security, enabling data encryption between the user and the application. Because self-signed certificates cannot be authenticated by any existing known root certificate authorities, users are warned about this unknown certificate and must accept it to proceed.

Internal CA signed certificates - Organizations that have their own internal root certificate authority (CA) can create a certificate by using that internal CA. This certificate is supported by JSA, and the internal root CA is also imported into the JSA environment.

Public CA / Intermediate CA signed - Certificates that are signed by known public CAs and intermediate certificates are supported by JSA.

Public signed certificates can be used directly in JSA, and certificates that are signed with Intermediate CA are installed by using both the signed certificate and the intermediate certificate to provide valid certificate functions.

SSL Connections Between JSA Components

To establish all internal SSL connections between components, JSA uses the web server certificate that is preinstalled on theJSA Console.

All trusted certificates for JSA must meet the following requirements:

  • The certificate must be an X certificate and have PEM base64 encoding.

  • The certificate must have a , , , or .der file extension.

  • Keystore files that contain certificates must have the file extension.

  • The certificate file must be stored in the directory.

Creating an SSL Certificate Signing Request with bit RSA Keys

  1. Use SSH to log in to the JSA Console.
  2. Generate a private key file by using the following command:

    The sprers.eu file is created in the current directory. Keep this file to use when you install the certificate.

  3. Generate the certificate signing request (CSR) file.

    The file is used to create the SSL Certificate, with an internal CA or commercial certificate authorities. Run the following command, and provide necessary information as prompted:

    Example output:

  4. If you want to verify the information in the CSR before you send it, type the following command:

    If incorrect information was entered, run the OpenSSL command again to re-create the CSR file.

  5. Use the Secure File Transfer Protocol or another program to securely copy the CSR file to your computer.
  6. Submit the CSR to your internal or commercial certificate authority for signing according to their instructions.

Creating a Multi-Domain (SAN) SSL Certificate Signing Request

  1. Use SSH to log in to the JSA Console.
  2. Create and save a configuration file containing the following information:
  3. Generate a private key and public certificate signing request (CSR) pair by using the following command:

    The CSR file is used to create the SSL certificate, with either an internal CA or commercial certificate authorities The key file is created in the current directory. Keep this file to use when you install the certificate.

  4. If you want to verify the information in the CSR before you send it, type the following command:

    If incorrect information was entered, update the configuration file and do 3 again.

  5. Use the Secure File Transfer Protocol or another program to securely copy the CSR file to your computer.
  6. Submit the CSR to your internal or commercial certificate authority for signing, according to their instructions.

Using Certificates That are Signed by an Internal Certificate Authority

If the certificate is issued by an internal certificate authority and not a commercial certificate provider, JSA must be updated to include the internal root certificate into the local certificate store for proper certificate validation. Root verification certificates are automatically included with the operating system.

Follow these steps to update the trust anchors root certificate store in RedHat.

  1. Copy the CA's root certificate to .
  2. Run the following command at the SSH command line:

Installing a New SSL Certificate

By default, JSA is configured with a Security Sockets Layer (SSL) certificate that is signed by an internal CA. When you log in to the Console for the first time, you are prompted with a warning message that your connection is not secure or is not private. You can replace the SSL certificate with your own selfsigned certificate, a private certificate authority (CA) signed certificate, or a public CA signed certificate.

You must have the following information:

  • The newly signed SSL CertificateFilefrom either your internal CA, or a public one.

  • The private key to generate the CSR file.

  • An intermediate certificate, if used by your certificate provider.

If you use a DER certificate, you must convert it to a PEM certificate by typing the following command line:

  1. Use SSH to log in to the JSA Console as the root user. Install the certificate by entering the following command:
    1. At the Path to Public Key File (SSLCertificateFile) prompt, enter the path to the Public Key File. For example:

    2. At the Path to Private Key File (SSLCertificateKeyFile) prompt, enter the path to the Private Key File. For example:

    Example output:

  2. If you are installing a certificate that was not generated by JSA or reinstalling an overwritten certificate that was not generated by JSA, do the following:
    1. Disable the CA framework from automatically replacing the certificate. Run the following command to disable the certificate check so that JSA does not overwrite the certificate:

    2. Disable the certificate monitoring through modifying the with the line

If the script finished with the OK: Install SSL Cert Completed message, then the certificate was installed successfully. If you answered y (yes) to the prompt to reconfigure Apache, then you're done. Otherwise, you must deploy the full configuration. On the navigation menu, click Admin, then click Advanced > Deploy Full Configuration.

Revert to Using a Self-Signed Certificate

If you have issues with your certificate, such as an incorrect name or IP address, or if the expiration date passes, or you have a change of IP or hostname on your console, follow these steps to generate the self-signed certificate.

  1. Back up the certificates that were installed previously that are not working.

    Existing certificates are detected and reported when you run certificate generation, which can cause the generation process to stop.

  2. Run the command to generate new certificates.

    This process is also used during JSA installation to generate the initial SSL certificate.

  3. Move the newly generated certificates to a new directory.
  4. Use the script in Install mode to install and distribute the new SSL certificates.

VNX: Error: Certificate has invalid date. (User Correctable)

Article Content


Symptoms



When trying to connect to the VNX via Unisphere UI the following error appears:

Certificate Warning
The system can not be managed for the following reasons.

Certificate has invalid date

Unable to connect with Unisphere/Browser to VNX

Cause

The SP SSL certificate is expired which prevents HTTPS communication. 

Resolution

When you click on the details of the certificate you will find that the certificate "valid to": date has expired.

1. Change the time on your PC/Laptop "from time" to be between the certificate "Valid from:" and "Valid to:" time.
2. Connect via Unisphere to the System and sellect the SPA properties.
3. Change the SPA time to the current local time.
4. Login as administrator user like sysadmin to the array via https://SPA_IP/setup.
5. Select "Manage SSL/TLS Certificate".

There are two possible scenarios here, either a self signed certificate is in use or a CA signed certificate is in use. The more common one is a self-signed certificate but either way works depending on the needs of the environment and whether or not there is a valid CA server that can sign the CSR generated in unisphere.

(Option 1)
Generate a self-signed certificate(See KB for more detail):
1. Click "Generate a Self-Signed Certificate".

(Option 2)
Create a customer signed CA cert (See KB  for more detail) :
1. Click Generate CSR (Certificate Signing Request).
2. Once the signing request is created have the customer get the CSR signed by their CA server.
3. Once the CSR is signed it needs to be imported onto the SP. Go back to "Manage SSL/TLS Certificate".
4. Click "Import Certificate".
5. Upload the certificate that was signed by the CA server.

Once the new certificate is in place repeat the same steps on SPB and then verify that Unisphere is now accessible.

Article Properties


Affected Product

VNX1 Series

Product

VNX-VSS Series, VNX1 Series, VNX2 Series, VNX, VNX, VNX, VNX, VNX, VNX, VNX, VNX, VNX, VNX, VNX, VNX

Last Published Date

26 Feb

Version

3

Article Type

Solution

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Comments cannot contain these special characters: <>()\

AFAIK it is phone's OS security that is not letting you install UNSIGNED APPS, You will have to Sign them before installation, thats a proper way, and there is no "SOLUTION", but there's a lot of stuff like HACK or CRACK  on web but i would not recommend it though

Previous Phones: , , , i, , , N70, N73, N95, N95 8GB, XM, , C5, iPhone 3GS, SE Xperia X10, N, N8, SE Xperia Arc

Current Phones: Nokia N9, iPhone 4

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Your best bet for signing apps is to register & get a certificate from sprers.eu

 

They also have a link to download a signing software for PC, which you can use with the certificate to sign your own apps.

 

Using  the opda certificates and signing software is quite straightforward and takes only a few seconds to sign.

 

Generally themes don't need signing unless they have been created specifically for retail download, though they are very few and far between.  As for apps, there is little option but to sign them, unless as perviously mentioned you want to spend hours learning about cracking and hacking.

 

A lot of "cracked" apps come with keygens that have been mainly created to infect your PC with trojans and other malware, so I would advise against this course of action. (unless of course you like re-building your PC every few days!)

 

Good luck!

 

P.S I can't say I've encountered sprers.eu myself, though I would be dubious about giving out my IMEI each time I wanted an app signed, you never know who can access this information

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OPDA is better than symbian signed. You only need to get your cert after 3 hours, and your own signing tool, and you can sign your apps in 10 secs. Everytime you encounter an unsigned app, spend 10 secs on it and you're done.

If you find my post helpful please click the green star on the left under the avatar. Thanks.

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Help no certificate on phone or sim Xpressmusic plz iv tryd c0uple of things not working :(

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HelpASAP wrote:
Help no certificate on phone or sim Xpressmusic plz iv tryd c0uple of things not working :(

Have a look at THIS

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Tech Note Common Problems

March 30,

© NSB Corporation. All rights reserved.



1. "Certificate Error. Contact the Application Supplier." when installing an app to a device.

This is caused by the device being locked against unsigned apps being installed. You can get your app signed (see the Tech Note on Signing), but often it's much easier to change the setting of the device to allow unsigned apps to be installed. To do this, go into Tools on the device. Select App. Manager and highlight "App. downlds." Click the "Options" button on the left key. Select "Settings". Change Software installation from "Signed only" to "All". Exit out and try the installation again.

2. "Certificate may not yet / no longer valid or not correct." or
"Zertifikat noch nicht / nicht mehr gültig oder Telefondatum nicht korrekt." or
"Component failed security check. Cannot install."

If you get any of these messages on the device when installing, check that the date and time on the device are correct. An app will not run if it was created on a system where the date and time are later than the device is currently set to, or if the date has expired. The timing is exact: if your device is 1 minute behind your desktop, the app will not install. Many people set the time on their development phone to be 2 minutes fast to avoid this problem.

NS Basic/Symbian self signed apps are valid for one year from time of compilation.

Nokia This device has a bug that can cause this message to occur even when the certificate is valid. One workaround is if you do not have SIM card installed, try it again with a SIM card. .

3. "Update Error" or "Aktualisierungsfehler" when installing an app to a device.

This happens when the files you are installing conflict with files that are already installed. Usually, this can be fixed by changing the UID3 and Launcher Name in Project Properties or by deleting the conflicting app from the device before installing the new one. In extreme cases, a hard reset of the device may be needed.

4. "The application installer on the phone does not support the file format of the application that was tried to be installed." when installing an app to a device.

This appears on S60 devices that are not running 3rd or 5th Edition firmware.

Series 60 1st and 2nd Edition devices include: Nokia , , , , , , N-Gage, N-Gage QD, , , N70, N90 and N72 among others, plus the Siemens SX1, Sendo X, Samsung D and Panasonic X NS Basic/Symbian OS will not work on these devices.

S60 3rd & 5th Edition devices include the Nokia N71, N73, N78, N79, N80, N81, N85, N91, N92, N93, N95, N96, E50, E51, E60, E61, E62, E70, , , plus others.

Here is a good chart showing the specifications of Nokia devices: sprers.eu

UIQ2 devices include the Sony Ericsson P, P, and P, the Motorola A, A, and A, and the Benq P These are not supported.

UIQ3 devices that do work include the Sony Ericsson Pi, Mi and Wi.

5. Make sure your firmware is up to date

On most devices, dialing *## on the phone will bring up the firmware version which is installed on your device. This website will help you determine the current version on Nokia devices: sprers.eu

6. Error '' on starting NS Basic/Symbian OS

Run the file \Program Files\nsbasic\symbian\sprers.eu as Administrator. This will re register all the controls that NS Basic/Symbian OS uses.

7. Run Time Error - Invalid Property Value

This can be caused by having only True Type fonts enabled. In the Fonts Control panel, in the View Options dialog there's a True Type Fonts tab. In this is a check box entitled "Show only True Type fonts in the programs on my computer". Unchecking this solves the problem.

In some cases, this can be caused by Windows not being able to locate the special fonts that NS Basic/Symbian OS uses. You can fix this by moving the fonts in \program files\nsbasic\fonts into \windows\fonts.

8. Removing NS Basic/Symbian OS completely

The Windows Uninstaller only removes files that have not been modified since an application has been installed. As a result, uninstalling a package often leaves some files and registry keys. If you do the following, you will remove NS Basic completely from your system. This can be a useful procedure if you want to make a complete clean reinstallation.
  1. Uninstall NS Basic from the Start Menu.
  2. Delete the folder c:\nsbasic\. Make sure you back up any files of yours that might be there!
  3. Delete the folder c:\program files\nsbasic\symbian.
    If you have NS Basic/CE (or Palm) installed, do not delete c:\program files\nsbasic\CE (or Palm).
  4. Clean out the registry:
    [Start][Run]regedit. Click on OK.
    Navigate to HKEY_CURRENT_USER\Software\NSBasic\symbian.
    Right click on it to delete it.

9. Language Reference file does not open

Try clicking on the file \program files\nsbasic\*\lang\sprers.eu If you get the message "Cannot open the file mk:@MITStore:c:\Program Files\NSBasic\*\Lang\sprers.eu", you have a problem with your Windows installation. To fix it, open a CMD window, type the following on the command line: regsvr32 %systemroot%\system32\sprers.eu regsvr32 %systemroot%\system32\sprers.eu This problem will affect all .chm files when it happens - not just NS Basic.

SSL Certificates

Secure Sockets Layer (SSL) is an industry standard security protocol is used by websites to protect online transactions. It provides communication privacy so that client/server applications can communicate in a way that is designed to prevent eavesdropping, tampering, and message forgery, 5800 certificate error.contact the supplier. 5800 certificate error.contact the supplier generate an SSL link, a web server requires an SSL certificate. SSL certificates are issued by internal or trusted third-party certifying authorities.

Browsers and operating systems include a preinstalled list of trusted certificates, which are installed in the Trusted Root Certification authorities store.

Self-signed certificates - A self-signed certificate provides basic security, enabling data encryption between the user and the application. Because self-signed certificates cannot be authenticated by any existing known root certificate authorities, users are warned about this unknown certificate and must accept it to proceed.

Internal CA signed certificates - Organizations that have their own internal root certificate error in saving db5 (CA) can create a certificate by using that internal CA. This certificate is supported by JSA, and the internal root CA is also imported into the JSA environment.

Public CA / Intermediate CA signed - Certificates that are signed by known public CAs and intermediate certificates are supported by JSA.

Public signed certificates can be used directly in JSA, and certificates that are signed with Intermediate CA are installed by using both the signed certificate and the intermediate certificate to provide valid certificate functions.

SSL Connections Between JSA Components

To establish all internal SSL connections between components, JSA uses the web server certificate that is preinstalled on theJSA Console.

All trusted certificates for JSA must meet the following requirements:

  • The certificate must be an X certificate and have PEM base64 encoding.

  • The certificate must have a,or .der file extension.

  • Keystore files that contain certificates must have the file extension.

  • The certificate file must be stored in the directory.

Creating an SSL Certificate Signing Request with bit RSA Keys

  1. Use SSH to log in to the JSA Console.
  2. Generate a private key file by using the following command:

    The sprers.eu file is created in the current directory. Keep this file to use when you install the certificate.

  3. Generate the certificate signing request (CSR) file.

    The file is used to create the SSL Certificate, with an internal CA or commercial certificate authorities, 5800 certificate error.contact the supplier. Run the following command, and provide necessary information as prompted:

    Example output:

  4. If you want to verify the information in the CSR before you send it, type the following command:

    If incorrect information was entered, run the OpenSSL command again to re-create the CSR file.

  5. Use the 5800 certificate error.contact the supplier File Transfer Protocol or another program to securely copy the CSR file to your computer.
  6. Submit the CSR to your internal or commercial certificate authority for signing according to their instructions.

Creating a Multi-Domain (SAN) SSL Certificate Signing Request

  1. Use SSH to log in to the JSA Console.
  2. Create and save a configuration file containing the following information:
  3. Generate a private key and public certificate signing request (CSR) pair by using the following command:

    The CSR file is used to create the SSL certificate, with either an internal CA or commercial certificate authorities The key file is created in the current directory. Keep this file to use when you install the certificate.

  4. If you want to verify the information in the CSR before you send it, type the following command:

    If incorrect information was entered, update the configuration file and do 3 again.

  5. Use the Secure File Transfer Protocol or another program to securely copy the 5800 certificate error.contact the supplier file to your computer.
  6. Submit the CSR to your internal or commercial certificate authority for signing, according to their 5800 certificate error.contact the supplier Certificates That are Signed by an Internal Certificate Authority

    If the certificate is issued by an internal certificate authority and not a commercial certificate provider, JSA must be updated to include the internal root certificate into the local certificate store for proper certificate validation. Root verification certificates are automatically included with the operating system.

    Follow these steps to update the trust anchors root certificate store in RedHat.

    1. Copy the CA's root certificate to .
    2. Run the following command at the SSH command line:

    Installing a New SSL Certificate

    By default, JSA is configured with a Security Sockets Layer (SSL) certificate that is signed by an internal CA. When you log in to the Console for the first time, you are prompted with sacred 10026 error warning message that your connection is not secure or is not private. You can replace the SSL certificate with your own selfsigned certificate, a private certificate authority (CA) signed certificate, or a public CA signed certificate.

    You must have the following information:

    • The newly signed SSL CertificateFilefrom either your internal CA, or a public one.

    • The private key to generate the CSR file.

    • An intermediate certificate, if used by your certificate provider.

    If you use a DER certificate, you must convert it to a PEM certificate by typing the following command line:

    1. Use SSH to log in to the JSA Console as the root user. Install the certificate by entering the following command:
      1. At the Path to Public Key File (SSLCertificateFile) prompt, enter 5800 certificate error.contact the supplier path to the Public Key File. For example:

      2. At the Path to Private Key File (SSLCertificateKeyFile) prompt, enter the path to the Private Key File. For example:

      Example output:

    2. If you are installing a certificate that was not generated by JSA or reinstalling an overwritten certificate that was not generated by JSA, do the following:
      1. Disable the CA framework from automatically replacing the certificate. Run the following command to disable the certificate check so that JSA does not overwrite the certificate:

      2. Disable the certificate monitoring through modifying the with the line

    If the script finished with the OK: Install SSL Cert Completed message, then the certificate was installed successfully. If you answered y (yes) to the prompt to reconfigure Apache, then you're done. Otherwise, you must deploy the full configuration. On the navigation menu, click Admin, 5800 certificate error.contact the supplier, then click Advanced > Deploy Full Configuration.

    Revert to Using a Self-Signed Certificate

    If you have issues with your certificate, such as an incorrect name or IP address, or if the expiration date passes, or you have a change of IP or hostname on your console, follow these steps to generate the self-signed certificate.

    1. Back up the certificates that were installed previously that are not working.

      Existing certificates are detected and reported when you run certificate generation, which can cause the generation process to stop.

    2. Run the command to generate new certificates.

      This process is also used during JSA installation to generate the initial SSL certificate.

    3. Move the newly generated certificates to a new directory.
    4. Use the script in Install mode to install and distribute the new SSL certificates.

Symbian PhoneIf you use an Symbian S60 3rd edition based mobile phone (Nokia N-Series phones like N73, N95, N80, 5800 certificate error.contact the supplier, N91, N80 and 5800 certificate error.contact the supplier phones use Symbian S60v3 as OS) you must have encountered the very common certificate errors like 'Certificate Expired' or 'Certificate Error. Contact Application Supplier' while installing themes or softwares on your phone. 5800 certificate error.contact the supplier src="sprers.eu" alt="Nokia Certificate Error">

The errors are caused because of the security measures introduced into the new version of Symbian Series 60 mobile operating system disallowing installation of old applications and invalid certificates, however bypassing this security feature and fixing these certificate errors to install themes and softwares is very easy, simply follow the instructions below:

  1. Open you mobile main Menu.
  2. Navigate to Settings -> General -> Date and time
  3. Now change the year back one year.
  4. Fix Certificate Error
  5. Now install the application.
  6. Don't forget to change date back to original.

If the above runtime error r6025 opera not solve the problem goto Application Manager > Options > Settings and set "Online Certificate check" = Off and Software Installation = All.

If you own an older phone you might receive the following error:

"Installation security error. Unable to install"

To solve this error and install application/Theme navigate to Tools -> Options -> Setting -> Software 5800 certificate error.contact the supplier and change setting to On.

Tech Note Common Problems

March 30,

© NSB Corporation. All rights reserved.



1. "Certificate Error. Contact the Application Supplier." when installing an app to a device.

This is caused by the device being locked against unsigned apps being installed. You can get your app signed (see the Tech Note on Signing), but often it's much easier to change the setting of the device to allow unsigned apps to be installed. To do this, go into Tools on the device. Select App. Manager and highlight "App. downlds." Click the "Options" button on the left key. Select "Settings". Change Software installation from "Signed only" to "All". Exit out and try the installation again.

2. "Certificate may not yet / no longer valid or not correct." or
"Zertifikat noch nicht / nicht mehr gültig oder Telefondatum nicht korrekt." or
"Component failed security check. Cannot install."

If you get any of these messages on the device when installing, check that the date and time on the device are correct. An app will not run if it was created on a system where the date and time are later than the device is currently set to, or if the date has expired. The timing is exact: if your device is 1 minute behind your desktop, the app will not install. Many people set the time on their development phone to be 2 minutes fast to avoid this problem.

NS Basic/Symbian self signed apps are valid for one year from time of compilation.

Nokia This device has a bug that can cause this message to occur even when the certificate is valid. One workaround is if you do not have SIM card installed, try it again with a SIM card.

3. "Update Error" or "Aktualisierungsfehler" when installing an app to a device.

This happens when the files you are installing conflict with files that are already installed. Usually, this can be fixed by changing the UID3 and Launcher Name in Project Properties or by deleting the conflicting app from the device before installing the new one. In extreme cases, a hard reset of the device may be needed.

4. "The application installer on the phone does not support the file format of the application that was tried to be installed." when installing an app to a device.

This appears on S60 devices that are not running 3rd or 5th Edition firmware.

Series 60 1st and 2nd Edition devices include: Nokia,, N-Gage, N-Gage QD, N70, N90 and N72 among others, plus the Siemens SX1, Sendo X, Samsung D and Panasonic X NS Basic/Symbian OS will not work on these devices.

S60 3rd & 5th Edition devices include the Nokia N71, N73, N78, N79, N80, 5800 certificate error.contact the supplier, N81, N85, N91, N92, N93, N95, N96, E50, E51, E60, E61, E62, E70, plus others.

Here is a good chart showing the specifications of Nokia devices: sprers.eu

UIQ2 devices include the Sony Ericsson P, P, and P, the Motorola A, A, and A, and the Benq P These are not supported.

UIQ3 devices that do work include the Sony Ericsson Pi, Mi and Wi.

5. Make sure your firmware is up to date

On most devices, dialing *## on the phone will bring up the firmware version which is installed on your device. This website will help you determine the current version on Nokia devices: sprers.eu

6. Error '' on starting NS Basic/Symbian OS

Run the file \Program Files\nsbasic\symbian\sprers.eu as Administrator. This will re register all the controls that NS Basic/Symbian OS uses.

7. Run Time Error - Invalid Property Value

This can be 5800 certificate error.contact the supplier by having only True Type fonts enabled, 5800 certificate error.contact the supplier. In the Fonts Control panel, in the View Options dialog there's a True Type Fonts tab. In this is a check box entitled "Show only True Type fonts in the programs on my 5800 certificate error.contact the supplier. Unchecking this solves the problem.

In some cases, this can be caused by Windows not being able to locate the special fonts that NS Basic/Symbian OS uses. You can fix this by moving the fonts in \program files\nsbasic\fonts into \windows\fonts.

8. Removing NS Basic/Symbian OS completely

The Windows Uninstaller only removes files that have not been modified since an application has been installed. As a result, uninstalling a package often leaves some files and registry keys. If you do the following, you will remove NS Basic completely from your system. This can be a useful procedure if you want to make a complete clean reinstallation.
  1. Uninstall NS Basic from the Start Menu.
  2. Delete the folder c:\nsbasic\. Make sure you back up any files of yours that might be there!
  3. Delete the folder c:\program files\nsbasic\symbian.
    If you have NS Basic/CE (or Palm) installed, do not delete c:\program files\nsbasic\CE (or Palm).
  4. Clean out the registry:
    5800 certificate error.contact the supplier [Start][Run]regedit, 5800 certificate error.contact the supplier. Click on OK.
    Navigate to HKEY_CURRENT_USER\Software\NSBasic\symbian.
    Right click on it to delete it.

9. Language Reference file does not open

Try clicking on the file \program files\nsbasic\*\lang\sprers.eu If you get the message "Cannot open the file mk:@MITStore:c:\Program Files\NSBasic\*\Lang\sprers.eu", you have a problem with your Windows installation. To fix it, open a CMD window, type the following on the command line: regsvr32 %systemroot%\system32\sprers.eu regsvr32 %systemroot%\system32\sprers.eu This problem will affect all .chm files when it happens - not just NS Basic.

AFAIK it is phone's OS security that is not letting you install UNSIGNED APPS, You will have to Sign them before installation, 5800 certificate error.contact the supplier, thats a proper way, and there is no "SOLUTION", but there's a lot of stuff like HACK or CRACK  on web but i would not recommend it though

Previous Phones:,i, N70, N73, N95, N95 8GB, XM,C5, iPhone 3GS, SE Xperia X10, N, N8, SE Xperia Arc

Current Phones: Nokia N9, iPhone 4

6 people found this reply helpful

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Your best bet for signing apps is to register & get a certificate from sprers.eu

 

They also have a link to download a signing software for PC, 5800 certificate error.contact the supplier, which you can use with the certificate to sign your own apps.

 

Using  the opda certificates and signing software is quite straightforward and takes only a few seconds to sign.

 

Generally themes don't need signing unless they have been created specifically for retail download, though they are very few and far between.  As for apps, there is little option but to sign them, unless as perviously mentioned you want to spend hours learning about cracking stop 218 error hacking.

 

A lot of "cracked" apps come with keygens that have been mainly created to infect your PC with trojans and other malware, so Error device already jailbroken would advise against this access overflow error message of action. (unless of course you like re-building your PC every few days!)

 

Good luck!

 

P.S I can't say I've encountered sprers.eu myself, though I would be dubious about giving out my IMEI each time I wanted an app signed, you never know who can access this information

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OPDA is better than symbian signed, 5800 certificate error.contact the supplier. You only need to get your cert after 3 hours, and your own signing tool, and you can sign your apps in 10 secs. Everytime you encounter an unsigned app, spend 10 secs on it and you're done.

If you find my post helpful please click the green star on the left under the avatar. Thanks.

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Help no certificate on phone or sim Xpressmusic plz iv tryd c0uple of things not working :(

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HelpASAP wrote:
Help no certificate on phone or sim Xpressmusic plz iv tryd c0uple of things not working :(

Have a look at THIS

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Thanks for your feedback.

 

 

Cisco Wireless LAN Controller Certificate Expiration Notice

Last week in my lab, I had an issue arise with one of my older network testbeds. When I came into the lab in the morning, none of my access points were connected to my older Cisco controller. A little troubleshooting and I quickly discovered that there was a certificate issue on my access points and controllers. Here, I’ll share what the issue was, the fix, and what impact it will have on your business.

 

THE ISSUE

 All manufacturer-installed certificates (MIC) installed by Cisco on access points and controllers have a lifetime of 10 years. Since my controller was built inthe certificate had expired. There are a lot of older controllers out there that were built in and beyond, Cisco s, s, etc.

 

If you have one of these controllers, here are some error codes you might see:

  • Jul 10 spam_lrad.c LWAPPPAYLOAD_ERR: Join request error 5100 impresora canon pixma not contain valid certificate in certificate payload - AP
  • spam_lrad.c LWAPPPAYLOAD_ERR: Join request does not contain valid certificate in certificate payload

 

THE FIX

The only solution is to move to a kyocera error code 3100 version of the code. If you have wireless LAN controller (WLC) code (the first version that this command is supported), 5800 certificate error.contact the supplier, you can enter a command-line command of “config ap cert-expiry-ignore mic enable” and get access points to join. If however, and this is usually the case, you have older access points that require code beforelike or series, and you’re runningyou are in a pickle. If you upgrade the controller to your access points won’t work. There is no fix other than to buy new access points and upgrade your code to allow you to ignore the certificate requirement.

 

THE IMPACT

However, if you ignore the certificate requirement, as mentioned above, and you have compliance requirements, you will violate those compliance regulations, as covered in the Cisco Field Notice FN The only fix is a temporary solution that could put you at risk mp 160 error 2, 114, 0 exposure during a compliance audit or worse, an actual attempt at breaching your WLAN. This is something you will want to have a plan for how to get ahead of it.

 

To ensure your WLAN remains operational and in compliance, 5800 certificate error.contact the supplier, our IE Team is available to assist and answer any questions you have. Learn more about our WLAN Assessment, and find out how you can improve your current environment!

 

ASSESS YOUR WLAN

Certificate error is the most common problem we face, when we install apps from other sources other than Nokia. Nokia do not allow any untrusted app to install in your phone.
It helps in protecting your phone from hackers, viruses and many other malwares but it is very annoying too as it blocks almost all the symbian apps and games that you want to install. So, whenever you want to install any untrusted app, it will give you an error as "Certificate error : Contact the supplier as shown in image .
You can remove this error by signing your app and games by the the certificate particularly generated for your phone.


To remove this erroryou need to sign the app with the certificate generated for your phone specifically dependent on your IMEI (dial*#06#  to know your IMEI).

Now to remove this error, just enter your IMEI in certificate generator below

and enter security code, press submit.

  • To sign apps with your certificate and key, you can use SignsisTool or on mobile you can use FreeSigner. In case of any problem, you can contact me via contact form.

How to disable certificates for Nokia

By EasyHow

When you install applications on Nokia mobile phones there are problems with certificates. The problem is solved by disabling them or contact the contact centre of the manufacturer.

How to disable certificates for Nokia

Instruction

1

Go to mobile phone Nokiaand go to the application Manager. Open function, and run the setup, software installations, set the value "All" and to check the certificates will use the property "Disabled". This is true in cases where the device gives an error associated with an unsupported app or just a bug in the certificate.

2

If you have a mobile device Nokiathe message "Certificate expired" and the application does not require signatures (updated certificate), go to menu settings date and time, change the value of six months ago. Install the program on your phone again, removing it if it still remains, then set the correct date and time.

3

If you encounter problems with installing programs with the extension *.sis install version intended for operating system Symbian If it is in your case, the menu of the application Manager repeat the steps described in the first paragraph to disable certificates. If that doesn't help, put the date and time on a year ago. This also applies crotocal error 80 40 there is a message about an unsupported application, the error in the certificate or damage in the installation file.

4

To resolve problems with certificates, use the easiest solution is to reset your mobile phone Nokia to factory settings. This is not done from the mobile phone menu, and in standby mode using the enter combination *##. Unlock code then will be

5

Please note that this action will delete all files, contacts and other custom items from your mobile device, so it is best to pre make a copy of computer data with the paired device in the synchronization mode.

Useful advice

Often update your Nokia software.

youtube video

CERTIFICATE ERROR